DESTINATION AND TOURISM
Trek Travel | July 28, 2022
Arch RoamRight Travel Insurance today announced that Trek Travel, a leading luxury cycling vacations tour operator in North America, has selected Arch RoamRight as its primary travel insurance provider.Trek Travel customers now have access to Arch RoamRight’s travel insurance protection plan and award-winning customer service and claims teams when they book through Trek Travel. Arch RoamRight’s plans offer protection against financial losses caused by trip cancellations and interruptions, coverage for baggage and personal effects, and 24/7 global travel and medical emergency assistance.
“Adventure travel continues to grow as more travelers wish to create lifetime memories and experiences, We’re pleased to offer our travel protection through Trek Travel, providing our excellent travel insurance to their valued customers.”
-Cory Sobczyk, Vice President of Business Development, Arch RoamRight
Trek Travel guests interested in purchasing Arch RoamRight’s travel insurance to help protect their travel plans can work with their trained trip consultants to understand and purchase coverage that meets their specific travel needs.
“We’re thrilled to be working with Arch RoamRight as they have demonstrated a track record of exemplary customer service, technology innovation and responsiveness,” said Rich Snodsmith, Director of Sales for Trek Travel. “Our partnership with Arch RoamRight provides our travelers with confidence, knowing that they are protected if an unexpected event happens that prevents them from going on their trip, or an unfortunate mishap occurs during their trip.”
About Arch RoamRight
Arch RoamRight (www.RoamRight.com) is the co-branding of Arch and RoamRight® marks used by Arch Insurance Company to market its travel insurance that insures U.S. residents traveling around the world. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, Arch RoamRightTM is an industry leader in innovation and technological solutions. In 2021, Arch RoamRight won multiple American Business Awards® and was named one of the Best in Travel Insurance for 2021 by Money.com.
About Trek Travel
Trek Travel provides cycling vacations of a lifetime in the world’s most beautiful destinations. From luxury experiences to easygoing self-guided adventures, the bike tour brand has a trip for every rider out there. Their trips include the use of award-winning Trek bicycles, including e-bikes, so you can ride the best routes with the best gear. Trek Travel has been crafting unforgettable cycling vacations for 20 years, and was most recently recognized by Travel + Leisure’s World’s Best Awards 2022 as one of the top tour operators in the world.
Pyramid Global Hospitality | June 03, 2022
On June 2, Benchmark Pyramid announced that it was rebranding to Pyramid Global Hospitality. The company’s parent entity will include multiple divisions responsible for specific industry segments. Pyramid Global Hospitality will look over all the branded properties in the Americas, while Benchmark, Pyramid Luxury Lifestyle will focus on the company’s portfolio of other independent properties. Pyramid Europe and Hamilton will continue to manage the company’s growing portfolio of European hotels.
“Prior to the merger, each entity had its own identity that resonated with different audiences, Benchmark has strong equity with consumers, and Hamilton has a great reputation as an operator in Europe, while Pyramid has a demonstrated track record with branded hotels. To maintain each entity’s strong brand equity, we formed divisions that speak best to their respective verticals. By having these three distinct branded and independent verticals in the United States and Europe, we can best serve the different needs of our owners and their assets by providing a hands-on approach each company always maintained. From an associate standpoint, our ability to leverage scale is a net positive, allowing us to share best-in-class practices, provide limitless opportunities and be the industry’s employer of choice.”
-Warren Fields, CEO & principal, Pyramid Global Hospitality.
As a part of the rebranding, the company debuted a set of three new logos. They feature three interconnected pyramids in shades of purple. It also launched a new combined company website.
“We are excited about our new identity and believe it amplifies the shared strength of our brand values and perception of our combined company, Continuing to build upon our respective foundations, Pyramid Global Hospitality will invest in people, properties and proprietary solutions to deliver power on the ground and strategic intelligence for exceptional performance and profitability in the hospitality industry. We strive to maintain a best-in-industry standing as the employer of choice in the full-service, select-service and independent categories. Our deep network of capital partners and portfolio assets gives us the agility to tackle opportunities as we create value and empower our team members to ‘Be the Difference.’”
-Alex Cabañas, president, Pyramid Global Hospitality.
TRAVEL TECHNOLOGY, HOSPITALITY TRENDS
Infor | June 23, 2022
On June 22, leading industry cloud company Infor announced its continued momentum and innovation over the past twelve months in the hospitality business. The announcement was made at HITEC 2022. Infor Hospitality specializes in delivering end-to-end functionality in the cloud, serving every tier of the industry, right from hotels of all sizes to casinos and specialty resorts.
It provides ways for revenue optimization, property management, event and food service management, business intelligence, social collaboration, and mobility. In addition, the suite enables users to easily share data in real time, such as revenue management recommendations, scheduling, and customer information, allowing employees to focus on improving guest service and increasing the bottom line
Updates in the Infor HMS include:
Improving the online guest experience – Hoteliers can allow guests to use their mobile devices to request digital keys, update their contact, passport, and ID information, and complete the entire check-in and check-out process.
Putting a greater emphasis on education and training – Infor HMS has also been enhanced with the addition of new e-learning courses via Infor Campus. These new courses can be accessed on any device at any time. Teams can work the way they live and interact with technology.
Faster access to Infor support – Infor released a new in-app chat feature that allows users to chat live directly with HMS support experts in their preferred language from any page in HMS to get immediate help. When assistance is required, customers can pull up a virtual stool and speak with a support analyst.
The ability to play a larger role in future product releases – The Enhancement Request System (ERS), which is part of the Infor Concierge customer support center, provides a portal through which users can easily log enhancements and new feature and design change requests for Infor Product Management review.
Infor sales and catering, kiosk technology also received updates that include event room diagramming and a new food service POS kiosk.
"Infor is a top choice for the hospitality industry because we are constantly investing and innovating in our suite of solutions to mirror and anticipate ever-evolving guest expectations, From sales to service to product to leadership, we are a dedicated team of subject matter experts that truly understands what a hotelier needs from a technology standpoint to operate in a complicated market. Infor's cloud-based hospitality solutions are built to connect and seamlessly integrate, empowering staff to deliver superior services and help foster long-lasting relationships with guests."
-Jason Floyd, Infor Hospitality general manager.