Concur Travel integrates Lufthansa and BA NDC content

Buying Business Travel | September 19, 2019

Corporates and their TMCs using Concur Travel can now ‘turn on’  content from Lufthansa and British Airways, according to SAP Concur.The company said it has been “working diligently” with Lufthansa Group airlines using Smart Offer, BA, Travelfusion, Farelogix and several TMCs to create connectivity.When clients enable NDC content, SAP Concur said they will avoid carrier-imposed GDS distribution cost charges – currently £14 per leg on Lufthansa Group airlines and £9 per leg on BA and Iberia. It will also ensure companies have access to fares that are not available in the GDSs, such as Lufthansa’s lowest fares, which can only be booked direct or via an NDC-enabled channel.

Spotlight

Business travel is on the rise. Sources indicate that between 2017 and 2019, global business travel spending could increase by 5.8% to 6.4% year on year1 . However, with an increasingly mobile workforce comes potentially more risk. With a duty of care over employees on business trips and exposures ranging from the ordinary (travel disruption, cancellations, lost baggage), to the extraordinary (medical emergencies, kidnap, extortion, bribery) the demands placed upon an organisation to mitigate these risks are understandably serious

Spotlight

Business travel is on the rise. Sources indicate that between 2017 and 2019, global business travel spending could increase by 5.8% to 6.4% year on year1 . However, with an increasingly mobile workforce comes potentially more risk. With a duty of care over employees on business trips and exposures ranging from the ordinary (travel disruption, cancellations, lost baggage), to the extraordinary (medical emergencies, kidnap, extortion, bribery) the demands placed upon an organisation to mitigate these risks are understandably serious

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AIRLINES AND AIRPORTS

Vietnam Airlines extends long-standing relationship with Sabre as the carrier continues to play significant role in Vietnam’s tourism resurgence

Vietnam Airlines | September 06, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced an extended distribution agreement with Vietnamese flag carrier Vietnam Airlines. The new deal means that Vietnam Airlines will continue to distribute its content to the large network of travel agents through Sabre’s extensive travel marketplace. The agreement further strengthens Sabre’s presence in the Vietnam aviation marketplace and the relationship between Sabre and Vietnam Airlines. In addition to Sabre’s Global Distribution system (GDS), the Hanoi-based carrier also uses a comprehensive suite of SabreSonic Passenger Service System (PSS) technology including reservation and ticketing, inventory and departure control solutions. Vietnam Airlines also leverages Sabre’s Revenue Optimizer to maximize revenue using near-real time network partner and comprehensive passenger revenue performance data as well as further Sabre solutions to enable the carrier to provide travelers with a premium personalized experience. “The aviation industry has evolved rapidly in recent years, and we highly appreciate Sabre’s wide-ranging, robust, scalable technological solutions for having brought significant value to Vietnam Airlines. Sabre’s robust global marketplace has supported Vietnam Airlines efficiently in reaching travelers worldwide following the easing of travel restrictions in Vietnam, We also appreciate the commitment of Sabre in supporting the recovery and growth of Vietnam Airlines as well as the Vietnam travel industry during and after Covid-19 pandemic. Today, we’re very happy to reaffirm our long-standing partnership that our two corporations have enjoyed for over a decade, and look forward to new successes in the future.” -Le Hong Ha, CEO, Vietnam Airlines. The expanded distribution agreement between Sabre and Vietnam Airlines was signed between Mr. Trinh Ngoc Thanh, Vietnam Airlines’ Executive Vice President and Sabre’s Vice President, Regional General Manager, Asia Pacific, Travel Solutions Agency Sales, Mr. Rakesh Narayanan at Vietnam Airlines’ headquarters in Hanoi. Operating across dozens of domestic and international destinations, Vietnam Airlines continues to ramp up operations following the re-opening of Vietnam’s borders to international travelers earlier this year. The carrier is playing a key role in Vietnam’s aim to push tourist arrivals to five million this year, including attracting tourists from key markets including India, the US, Europe and the Middle East. “The fact that we’re able to be in Vietnam to meet our valued partners at Vietnam Airlines and sign this agreement in person is testament to the strong recovery we are seeing across all sectors of the travel industry, This agreement demonstrates our clear commitment to supporting the rapid recovery and future growth of the Vietnam travel industry. We’re excited that Sabre will continue to bring significant value to Vietnam Airlines at this critical time for Vietnam’s aviation market and we look forward to continuing to enable the carrier to connect the world to some of Asia’s most exciting destinations.” -Sean Menke, Chair of the Board and CEO, Sabre. About Sabre Corporation   Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com. About Vietnam Airlines Vietnam Airlines – a member of SkyTeam Alliance – is the flag carrier of Vietnam and the major carrier in South East Asia. Vietnam Airlines provides air transport services on over 100 routes to more than 20 domestic and 30 international destinations. Operating a modern fleet of more than 100 aircraft, Vietnam Airlines is the first airline in Asia-Pacific to simultaneously operate modern, wide-body aircraft Boeing 787 and Airbus A350. Vietnam Airlines takes great pride in offering its passengers consistent on-time-performance, absolute safety, high quality services embedded with Vietnamese cultural identity. Vietnam Airlines has maintained Skytrax’s 4-star service quality for years and is gradually upgrading to 5-star standard.

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HOSPITALITY TRENDS

Lightspeed to launch new flagship platform, Lightspeed Restaurant, to power Australian hospitality revival

Lightspeed Commerce Inc | September 08, 2022

Lightspeed Commerce Inc. ( NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, has announced the initial launch of Lightspeed Restaurant in the Australian market - a unified hospitality commerce and point-of-sale (POS) platform to power Australia's restaurant revival.Unveiling at Fine Food Australia, and coming soon to Australian businesses Lightspeed Restaurant, an industry-leading cloud platform, combines an innovative POS, contactless integrated payments, online ordering, advanced inventory, industry leading analytics and more; enabling operators to run smarter, more efficient restaurants. The local launch of Lightspeed Restaurant integrates cutting edge technology to build a single product that incorporates the best features of Australian leading Kounta and the breadth and sophistication of Lightspeed's market leading capabilities, and comes as Australia's world-famous dining industry continues to defy economic pressure. Data from a subset of Australian restaurants, cafes and bars using Lightspeed in July found that year-over-year revenue was up 50.3% in restaurants, 48.5% in bars, and 25.7% in cafes compared to the same month in 2021. Remarkably, July was the sixth successive month of year-over-year growth*. "Bringing Lightspeed Restaurant to an Australian market famed for the vibrancy of its hospitality sector is an exciting moment for Lightspeed. Restaurants have rapidly accelerated their digital transformation in recent years, and today merchants can't compromise when it comes to technology. Lightspeed Restaurant allows Australian restaurant owners to take control of seat level ordering, multiple service environments, complex printing setups, and more, all through a single commerce platform - providing the solution they need to meet and exceed the needs of their customers, empower their team and overcome the challenges of today." -Peter Dougherty, General Manager of Hospitality, at Lightspeed Key features of Lightspeed Restaurant include: Advanced insights: Lightspeed Restaurant informs operators what turns customers into regulars, who their best wait staff are and why, and makes them feel like they're on the floor every day even across multiple locations. Comprehensive integrated inventory: Track and automate inventory without breaking the bank. Know exactly how much product was sold, how much is still on hand, and how much is needed from a supplier for the next order. Speed and automation for the front of the house: Optimised by years of user testing, Lightspeed Restaurant is easy to use and train on, key for hiring and retaining staff and running smoother shifts in busy environments. Innovative ordering and payments with Order Anywhere: Fully integrated with Lightspeed Restaurant, Order Anywhere provides contactless ordering and payments for dine-in, and commission-free ordering for takeout, with the flexibility to either pre-pay online or pay at pick up, while avoiding expensive third-party fees. Real-time data: Restaurant owners, chefs and managers receive a daily email detailing everything they need to know before doors open, and a shift prep email detailing reservations, VIP guests, and notes for the service ahead. Bluebonnet Barbecue, Melbourne's iconic Texas-style BBQ venue, has been using Lightspeed Restaurant in the initial launch phase. Bluebonnet's Manager, Mikey Buchanan, said the platform gives the business a competitive advantage and the foundations to overcome challenges and provide better experiences for customers and employees alike. We've been looking for a platform like Lightspeed Restaurant for years. The access to real-time insights has given us a deeper, more accurate understanding of our business than we've ever had before. It's incredibly powerful and sophisticated, but also user-friendly, which is so important in a transient industry where staff come and go. Rather than using different systems for different business functions everything is on one system, driving operational efficiencies which benefit our team and, ultimately, our customers. We're passionate about our craft and our customers, and with Lightspeed Restaurant we spend less time working on administration and non-revenue generating tasks and more time delivering the food and experiences that bring people together. The initial launch of Lightspeed Restaurant in Australia follows the recent launch of Lightspeed Payments, an integrated, contactless payments processor that gives hospitality and retail businesses the ability to process customer payments directly from their point-of-sale. About Lightspeed Powering the businesses that are the backbone of the global economy, and used by merchants around the world including Messina, Lion, Momofuku, Five Guys, and Vera Wang, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York and Toronto Stock Exchange ( NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.

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TRAVEL TECHNOLOGY

GigNet Announces Agreement with Palladium Hotel Group to Provide Advanced Broadband to Grand Palladium Costa Mujeres Resort and Spa

GigNet | August 25, 2022

GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it is providing broadband for fast, and reliable Internet to the Grand Palladium Resort and Spa. Costa Mujeres is a fast-growing resort development area approximately ten miles north of central Cancun and features large scale resorts, golf courses, and some of the best beaches in the region. Grand Palladium Costa Mujeres is an all-inclusive luxury resort featuring six buildings with 1146 rooms that make up Grand Palladium Costa Mujeres and TRS Coral, four pool areas, thirty restaurants and bars, a beach club, luxury spa, retail shops, convention center, and a Rafa Nadal Tennis Center. According to Mexico News Daily, the Grand Palladium, its 473-room sister property TRS Coral, and other future developments represent over US$750 million in planned investment in Costa Mujeres by Palladium Group. Mark Carney, OBE and President of GigNet Mexico, stated, “We extended our fiber-optic network to Costa Mujeres because we recognized this would be a major growth area for the Cancun tourism market. We are excited to begin our relationship with Palladium Hotel Group by bringing the best broadband in Quintana Roo to this magnificent resort. Palladium has a reputation for working only with best-in-class partners, and we know it is critical for mega resorts to have reliable fiber-optic connectivity, backed by service level guarantees that only GigNet can offer. We appreciate the trust that Palladium is placing with GigNet and are excited to be part of the future of Palladium Hotel Group and Costa Mujeres.” ABOUT PALLADIUM HOTEL GROUP The Palladium Hotel Group hotel chain was founded in the late 1960s in Ibiza by Abel Matutes Juan, who dreamed of bringing paradise within the reach of travelers and offering them amazing experiences. He took his first steps in the Balearic Islands and the Canary Islands, and in the early 1990s he continued expansion by opening several resorts in the Caribbean and other top world destinations including Mexico, Dominican Republic, Spain, Italy, Jamaica, and Brazil. In 2000, these hotels were combined under the name Fiesta Hotel Group and in 2012 the group became Palladium Hotel Group, taking its name from its five-star Caribbean resorts. Palladium continues to set industry standards based on a commitment to guest satisfaction and a priority for developing the group’s human capital. https://www.palladiumhotelgroup.com/en ABOUT GIGNET GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.

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