BUSINESS TRAVEL
Internova Travel Group | March 03, 2023
Internova Travel Group, a travel services company, elevated its exclusive Internova SELECT Hotels and Resorts Program for 2023 with additional luxury properties, offering more client options and benefits.
Its travel advisors can introduce their clients to these elevated properties and benefits. With selected hotels and resorts, their clients would affiliate with Internova and utilize the special amenities during their stay. These new partners would enhance the Internova SELECT Hotels and Resorts footprint in popular global tourist destinations. The hotels and resorts are unique in the market with historical significance and awesome surroundings, located in the United States, Italy, France, Greece and Spain. With special amenities, it also provides early check-in and late check-out facility, room upgrade based on availability, hotel amenity, daily complimentary breakfast for two, and in-room Wi-Fi. Consumers can book their stay at the Internova SELECT properties through the travel advisor at Global Travel Collection or Travel Leaders Network and ALTOUR.
Executive Vice President of Partner Relations at Internova, Albert Herrera said, "We continue to strategically evolve the Internova SELECT Hotels & Resorts collection, always fine-tuning our search for properties that represent the best in luxury travel." He added, "Our Internova travel advisors can feel confident that hotels and resorts included in the Internova SELECT brand will provide their clients with an intimate and luxurious vacation experience, meeting the highest standards for comfort and service combined with the most sought-after amenities."
(Source – Cision PR Newswire)
About Internova Travel Group
Headquartered in New York City, Internova Travel Group, a travel services company, connects travel brands for comfortable personal travel and corporate events with enhanced travel experience. With its services, it manages the business, franchise firms and leisure. It has a network of travel advisors in over 6,000 company-owned and affiliated locations in the U.S., the U.K., Mexico, and Canada, and a presence in about 80 countries. Through its huge network of over 100,000 travel advisors, it reaches travelers worldwide. Its expert travel advisors and executives have transformed the travel experience since 2008. As a result, it received recognition for innovation in digital, print and social marketing in the travel industry.
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DESTINATION AND TOURISM, INDUSTRY OUTLOOK
Travelex Insurance Services | January 17, 2023
Travelex Insurance Services, one of the leading U.S. travel insurance companies, and Collette Travel Service, Inc., an award-winning premium tour operator, have announced a partnership that will allow Collette to offer Travelex travel insurance products and services starting January 3, 2023.
Jaclyn Leibl-Cote, President and Chief Brand Officer at Collette, expressed, "We're excited for this opportunity to provide our travelers with some of the industry's best insurance plans and services." She further stated, "Travelex's quality insurance products, superb customer service record and claims payment history convinced us to partner with them. We think our clients will be very happy with Travelex's offerings."
(Source- PR Newswire)
Travelex President and CEO Shannon Lofdahl shared that her company has collaborated with Collette for months to develop and roll out comprehensive travel protection policies for its clients. She remarked, "Our teams worked together to complete implementation and agent training for the launch. "We're ready to serve Collette's travelers as they explore the world,” Shannon Lofdahl concluded.
(Source- PR Newswire)
About Travelex
For over 25 years,Travelex Insurance Services has been the go-to for reliable and affordable travel protection in the United States. It is a well-known collaborator in the tourism sector, offering services that enable vacationers to make and safeguard memories. Customer service, technology, and innovation are just some of the categories in which Travelex has been recognized as a market leader.
About Collette
Collette, the oldest tour operator in North America, is trusted by visitors. It is distinguished by its customizable tour pacing, ties to the travel industry, and full travel protection coverage. The organization has focused on customer satisfaction since 1918 and offers 160 journeys to all seven continents via five types of travel, including small group tours and river cruises. The company's headquarters are located in Pawtucket, Rhode Island, with divisions in the United Kingdom, Canada, and Australia.
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DESTINATION AND TOURISM, INDUSTRY OUTLOOK
Outdoorsy | February 16, 2023
On February 15, 2023, UJET, Inc., an innovative contact center platform, announced that Outdoorsy has chosen UJET as the core of its customer service operations. Outdoorsy is the world's most reliable marketplace for on-demand RV rentals and outdoor travel. Therefore, it required a contact center solution to match its stellar reputation for excellent service and prompt response, keep up with its rapid expansion, and provide the necessary data insights to anticipate shifting consumer trends.
Outdoorsy selected UJET because of its usability, rapid scalability, and cloud platform's dependability, which is backed by CX Intercloud's 100% uptime guarantee. The company recently surpassed $2 billion in total transactions, making it one of the fastest-growing and biggest marketplace startups and private companies on the a16z Marketplace 100 List.
Due to its success and the seasonal nature of an outdoor hospitality business, such as RV rentals, Outdoorsy's customer service experiences significant spikes in demand. Therefore, the organization required a contact center solution adaptable to adjust and maintain optimal service levels rapidly. Additionally, the COVID pandemic increased the demand for novel travel options during the summer of 2021. Outdoorsy utilized the scalability of UJET's cloud platform to add several new agents as the summer rush started smoothly and to scale operations back to normal as the travel surge subsided.
Accurate, real-time reporting became crucial as it expanded rapidly with new agents and customers. Advanced reporting and analytics from UJET provide Outdoorsy with a clear view of customer satisfaction, team performance, and the overall quality of its customer experience, allowing the company to make necessary adjustments in real-time and continuously improve its operations. In addition, UJET delivers Outdoorsy the vital business intelligence it needs to optimize contact center performance and put customers first through its comprehensive reporting and custom dashboards.
About Outdoorsy
Headquartered in Austin, Texas,Outdoorsy revolutionized outdoor access by introducing its RV rental marketplace in 2015. By working together, the company and its hosts have contributed to over 5 million days of booked travel through RV rentals in 4,800 cities across the United States and Canada. Its hospitality ecosystem offers RV owners life-changing financial benefits and gives guests the trust and guidance they need to create unforgettable travel experiences. The company's team is motivated by a mission to restore the connection to the outdoors and each other by assisting guests to 'Bring The Outside In.'
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