Corporate travel online booking tools need a "serious wake-up call"

PhocusWire | September 30, 2019

For all the talk of innovation in business travel, there’s still a gap in the retailing technology used by the sector. That’s the message from Paul Tilstone, managing partner at Festive Road, speaking on the state of online booking tools (OBTs) at The Beat Live in New York earlier this month. Although OBTs have been around since the dawn of the internet, Tilstone says the “peak of inflated expectations” came after the technology rose to dominance in the late-2000s, about the same time as the widespread introduction of the API and the arrival of the iPhone in 2007. “From then on, the disillusionment set in as the B2C experience developed fast and the gap between it and the more clunkier B2B experience widened,” he says. “And we believe that satisfaction with the OBTs has been diminishing ever since.”

Spotlight

Malaysia is one of the most diverse countries in the world. The Southeast Asian nation has no shortage of picturesque beaches, stunning architecture, and some of THE best hiking trails. And if all that isn't enough, here are 10 more reasons!

Spotlight

Malaysia is one of the most diverse countries in the world. The Southeast Asian nation has no shortage of picturesque beaches, stunning architecture, and some of THE best hiking trails. And if all that isn't enough, here are 10 more reasons!

Related News

HOSPITALITY TRENDS

Newmark Expands Hotel Capital Markets Practice with New Hires and Three New Locations

Newmark | October 07, 2021

Newmark Group, Inc. announced the expansion of its Lodging Capital Markets Group with two new hires and the relocation of two Newmark professionals. With these moves, the Group has established three new locations in California, South Florida and Texas. The new hires include Nick Pappas, a Senior Managing Director based in Los Angeles and Parker Sherrill, a Director based in Dallas. Lawrence Wolfe, one of four co-heads of Newmark's Lodging Capital Markets Group, is relocating to Miami from New York City and Director Greg Morgan is relocating to Los Angeles from Washington, D.C. With approximately $4.5 billion of hotel transactions currently under contract or in the market, this geographic expansion will further cement Newmark's Lodging Capital Markets Group as one of the leading platforms nationally. The company's recent transactions include arranging the sale of the Potomac Yards hotels in Washington, D.C.; the financing of the Edition West Hollywood and the recapitalization of the Graduate Hotel platform. The impressive collective career resume of Newmark's hospitality professionals includes more than $250 billion of transactions, including some of the most high-profile lodging deals ever completed, such as the sales of the Waldorf Astoria and Baccarat Hotel in New York, Miami Beach's Setai Hotel and Four Seasons Washington, D.C.; as well as the recapitalization of Kiawah Island Resort and the financing of the London West Hollywood. The Group focuses on all lodging and leisure capital markets transactions, including sales, joint ventures and financings. "As 'drive-to' leisure destinations throughout the U.S. are already seeing increasingly strong demand, the hospitality industry's recovery is expected to be fueled by the return of group and corporate travel as well as international tourism in 2022. We are thrilled to announce the continued expansion of Newmark's lodging capital markets platform. We have always been active in the southeast and Texas and on the West Coast, and we believe those three regions will be among the most active markets in our business over the next several years." said Adam Etra, Vice Chairman, Co-Founder and Co-Head of Newmark's Lodging Capital Markets Group. Pappas joins Newmark from Canyon Partners and will team with Director Greg Morgan in the Los Angeles office. The two will focus on California, the Pacific Northwest and the Mountain Region. Sherrill, who joins Newmark from JLL (and previously HFF), will focus on Texas and the Southwest Region. Wolfe, who helped originally establish Newmark's lodging business with Etra, Mark Schoenholtz and Miles Spencer in 2018, will focus on Florida and the Southeast, while continuing to work on the platform's high-profile transactions throughout the country. With new locations in California, South Florida and Texas, the Lodging Capital Markets Group will further entrench themselves in some of the highest-performing and most pandemic-resilient markets. Newmark's expansion covers four of the five markets with the highest year-to-date revenue per available room (RevPAR) – Miami, Tampa, San Diego and Los Angeles, according to STR. Additionally, the Pacific Region has had the highest RevPAR in the country over the past two years, according to STR. Economic fundamentals and demographics also continue to outpace those of other regions – eight of the top ten metropolitan regions with the largest increase in construction employment were in the Western U.S. or Florida, according to the Bureau of Labor Statistics and numerous cities throughout the West and Florida have some of the fastest growing populations. About Newmark Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries ("Newmark"), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark's comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform's global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. Newmark generated revenues in excess of $2.2 billion for the trailing twelve months ending June 30, 2021. Newmark's company-owned offices, together with its business partners, operate from over 160 offices with approximately 6,200 professionals around the world.

Read More

BUSINESS TRAVEL

TripActions Liquid Payments and Expense System now Integrates with Leading Corporate Finance Systems

TripActions | January 11, 2021

Corporate travel management platform TripActions said in an official statement that its TripActions Liquid payments and cost framework presently incorporates with driving corporate finance systems. Among the enterprise resource planning (ERP) frameworks with which TripActions Liquid communicates now are NetSuite, Microsoft Dynamics, Sage Intacct, SAP and Xero, according to the release. "This integration automates and integrates [travel and entertainment (T&E)] and ERP data to help finance teams experience an entirely new level of visibility over financial data," Michael Sindicich, general manager of TripActions Liquid, said in the release. "An automated link with ERP systems will improve analytical capabilities and provide executives with true spending intelligence across the greater organization." Among the advantages of the integrations TripActions promotes in the release about the new mixes is that account groups will have the option to follow costs as they're caused instead of when representatives submit them. TripActions states in marketing materials that a major preferred position it offers business travelers is a powerful online platform combined with admittance to human travel agents 'round the clock. TripActions' contributions incorporate the Liquid payment card, which PYMNTS detailed kills frustrations that arise — in any event, during seasons of limited travel — that come from having employees working from remote outposts.

Read More

TRAVEL TECHNOLOGY

iProov and Eurostar Launch Trial to Provide Contactless Travel at London St Pancras International

iProov & Eurostar | December 06, 2021

iProov, the world leader in biometric face authentication technology, and Eurostar, the high-speed passenger rail service linking the UK with mainland Europe, have announced that their trial of a contactless fast-track service, SmartCheck, is now live. SmartCheck enables passengers to complete secure ticket verification and UK exit check on their mobile devices prior to travel. As part of the trial, Business Premier and Carte Blanche ticket holders will be able to scan their identity documentation using their iPhones before arriving at the station, completing a brief biometric face scan to verify that they are the genuine holder of the identity document. The biometric face verification, which uses iProov’s Genuine Presence Assurance technology, is then linked to their e-ticket, with confirmation sent to the passenger. On arrival at St Pancras International station, passengers proceed through a dedicated SmartCheck lane. A brief face scan at the ticket gate verifies that the customer has completed the ticket check, with no sharing of paper or electronic tickets needed. A second face scan at the UK Exit Check allows Eurostar to verify that the passenger has completed their passport information, again replacing the need for travelers to hand over documentation. SmartCheck aims to revolutionize the travel experience by making it completely effortless for the passenger, while maximizing privacy and increasing reassurance through improved security. The aim is to eliminate queues and expedite the boarding process to further improve customer satisfaction, especially for frequent travelers. The concept is being brought to train travel as part of the First of a Kind 2020 competition run by Innovate UK, funded by the Department for Transport (DfT). The initiative supports research, development and innovation in the UK rail industry. At this time, the trial involves a limited number of invited passengers and is focused on the check-in and exit control processes operated by Eurostar at St Pancras Station and not the UK or Schengen Entry controls. “This secure, convenient and privacy-protecting technology will make life easier and safer for travelers around the world,The days of rooting around in your bag for your passport or hoping that your phone battery doesn’t run out before you show your e-ticket at the gate are over. It’s effortless and convenient while also delivering the reassurance and security that travelers expect.” Andrew Bud, Founder and CEO, iProov. We are committed to working closely with governments to introduce new tools and technology that streamline the check in and border process,” said Gareth Williams, Strategy Director and Company Secretary, Eurostar. “Face biometric technology, which we start trialling today, is a fast and contactless solution which will enable secure passenger checks to take place more efficiently and provide a seamless start to the Eurostar customer journey. Our investment into the First of a Kind competition, supporting ingenious inventions on our rail network, is driving real-world innovations as we build the railway of tomorrow,” said Grant Shapps, Transport Secretary. “The brand new contactless travel technology from iProov and Eurostar is a window into the future of border control, of smoother, more seamless and convenient journeys. iProov’s Genuine Presence Assurance technology enables organizations to securely verify the identity of consenting online individuals in a way that is completely effortless for the user. A brief, multi-dimensional biometric face scan combines light, time and space to verify that a remote user is the right person, a real person, and that they are authenticating in real time. This highly secure process, supported by iProov’s active threat management system, protects against spoof attacks and can be used on any smartphone, tablet or computer with a user-facing camera. The trial was developed in close partnership with Eurostar and WorldReach Software, now part of global identity and data security company, Entrust. All personal data is processed in compliance with GDPR law, with full passenger consent. It is not shared with any party outside the trial and is deleted within six hours of the user travelling. iProov technology is in use throughout the world, with customers including the US Department of Homeland Security, the UK Home Office, the NHS, the Australian Taxation Office, the Singapore Government and many banks and enterprises. About iProov Launched in 2013, iProov is the world leader in online facial biometric authentication, working with governments, banks and other enterprises to securely verify customer identity. Used for effortless onboarding and authentication, customers include the U.S. Department of Homeland Security, the UK Home Office, the UK National Health Service (NHS), the Australian Taxation Office, GovTech Singapore, Rabobank, ING, and others. iProov’s technologies include Liveness Assurance and Genuine Presence Assurance, which ensures that an online customer is the right person, a real person, and is authenticating right now. This protects against spoof attacks from photos, videos, masks and digital injection attacks and the emerging threat of deepfakes. iProov was recognized as a Gartner Cool Vendor 2020 in Identity Access Management & Fraud Detection. For more information, please see www.iproov.com or follow us on LinkedIn or Twitter. About Eurostar Eurostar is the high-speed passenger service linking London St. Pancras International with city centre stations in mainland Europe, via the Channel Tunnel. Eurostar was established in 1994 as a partnership between three railway companies: SNCF, SNCB and LCR (London and Continental Railways). On 1 September 2010, Eurostar became a single, unified corporate entity owned by three shareholders: SNCF, SNCB and LCR. LCR’s holding was transferred to the Treasury in 2014 and sold by the UK government to a consortium comprising Caisse de Depot et Placement du Quebec (CDPQ) and Hermes Infrastructure in May 2015.For more information, please contact press.office@eurostar.com

Read More