DESTINATION AND TOURISM

Crisis24, a GardaWorld Company, and Direct Travel, Inc. Announce Strategic Partnership to Enhance Services, Capabilities

Direct Travel, Inc. | February 24, 2022

Crisis24, a GardaWorld Company
Direct Travel, Inc., one of North America's largest travel management companies, and leading global integrated risk management firm Crisis24, a GardaWorld company, today announced the commencement of a strategic partnership.

Direct Travel is a privately held company created to help fill the service void in the marketplace for middle market travel accounts. The team—compiled of key industry leaders—provides corporate travel, meetings and events and leisure services through a distinct regional structure to provide clients with smart consultation, tailored solutions and a true partnership.

Drawing from more than 25,000 sources in over 25 different languages, Crisis24 provides leading intelligence and technologies as the team monitors and analyzes developments and risks related to health, kidnapping, terrorism, environment, transportation, asset security, and geopolitics around the globe.

Through the strategic partnership, Crisis24 will continue their mission of addressing the needs of organizations and individuals to provide duty of care programs and ensure business continuity. By combining Direct Travel's access to clients in the middle market with Crisis24's unmatched intelligence and technological resources, the partnership will allow middle market clients to access the best and most advanced actionable risk management solutions.

"One of our greatest attributes is our ability to offer truly flexible solutions to build every aspect of the traveler and travel management experience," said Stephan Malvoisin, Senior Vice President at Crisis24. "In an industry where it's common for clients to feel like just another number, our unique approach is a true differentiator and we're committed to providing the best services to keep our clients and their assets informed and protected."

"Our strategic partnership with Crisis24 allows us to leverage the expertise of each organization to deliver best-in-class services at a time when safety and security has never been more important or more valued by our clients," 

-Darryl Hoover, Chief Technology Officer at Direct Travel.

Direct Travel and Crisis24 will work in concert to provide industry-leading competencies to support the strategic decision making to keep our clients and their assets safe.

For more information about global integrated risk management capabilities and this newly formed strategic partnership, visit www.crisis24.com.

About Crisis24, a GardaWorld company
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting and global protective solutions firm, serving the world's most influential people, disruptive brands and prominent organizations. Championed by our advanced Global Operation Centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it all across the globe. For more information, visit www.crisis24.com.

About Direct Travel, Inc.
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK, and is currently ranked 9th on Travel Weekly's Power List. For more information, visit www.dt.com.

Spotlight

Travel Technology Research Ltd, trading as T2RL is an independent research and consulting company that specializes in the marketplace for airline IT systems. Based on data gathered and analyzed since the year 2000 it has defined and tracked classifications of airlines and their IT providers. Its research is used by airlines to enable them to make informed choices of systems and vendors and by the vendors to help them develop products that best meet the current and future needs of the airline industry.

Spotlight

Travel Technology Research Ltd, trading as T2RL is an independent research and consulting company that specializes in the marketplace for airline IT systems. Based on data gathered and analyzed since the year 2000 it has defined and tracked classifications of airlines and their IT providers. Its research is used by airlines to enable them to make informed choices of systems and vendors and by the vendors to help them develop products that best meet the current and future needs of the airline industry.

Related News

BUSINESS TRAVEL

Calafia Airlines selects Sabre as its preferred distribution partner to accelerate growth and boost sales

Sabre | November 17, 2021

Sabre Corporation (NASDAQ: SABR), the leading software and technology provider that powers the global travel industry, announced a new distribution partnership with Calafia Airlines, a Mexican regional carrier, which will enable the airline to power future revenue growth while reaching new market segments. Thanks to this multi-year agreement, Calafia will distribute its flights and services through the Sabre travel marketplace, ensuring that Sabre-connected agencies based in the U.S., Mexico, Canada, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Belize and Argentina have access to the airline's content. The agreement will enable the delivery of relevant and meaningful content that helps connect travelers with experiences that matter in their lives. "Travel is about bringing people together, fulfilling dreams, living new experiences, creating new memories and exploring the world, and we're thrilled to partner with Sabre so we can make that happen by ensuring our content is available to hundreds of thousands of travel agents and thousands of corporations across our key markets," said Luis Manuel Solís Ríos, Integration Manager, Calafia Airlines. "Having a robust platform for distribution is key to our future growth." Founded in 1993, Calafia Airlines flies to several destinations within Mexico from its hub at the Cabo San Lucas International Airport. "We are delighted to partner with Calafia Airlines, as this new agreement represents another strong endorsement of our investment in distribution, retailing and fulfillment at Sabre,Our distribution solutions connect travel suppliers with buyers around the globe, enabling our valued partner airlines to grow revenue and expand their reach as the travel industry focuses on post Covid-19 recovery." -Ana María Escobar, Vice President, Airline Sales for Latin America and the Caribbean, Sabre Travel Solutions. Sabre powers a constantly expanding marketplace of travel content, providing a broad choice for customers through its global distribution system (GDS), which presents a highly efficient way for airlines to market their fares and offers through a network of agencies and corporations across the world. Sabre's robust travel platform and secure solutions provide the technology on which airlines, agencies and hoteliers rely. The company is committed to continue to accelerate innovation in the travel industry. Its multi-year tech transformation will provide the agility, scalability and stability needed to modernize the travel experience, another step toward Sabre's vision to create a new marketplace for personalized travel. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

Read More

TRAVEL TECHNOLOGY

Vonage Contact Center Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide

Vonage | August 20, 2021

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel experience for humanitarian and academic travelers worldwide with Vonage Contact Center for Salesforce. Key Travel is the world’s largest travel management company specialising in the humanitarian, faith and academic sectors. With offices in the U.S., Europe, and Africa, Key Travel books flights, hotels and transportation all over the world. Customers can also use the company’s digital tools to book cost-effective and eco-friendly travel, and access 24/7 customer service through its new Global Travel Hub — powered by Vonage Contact Center. "We need to ensure that we're delivering the highest quality customer experience possible, so the selection of Vonage was absolutely a core part of our strategy," said Daniel Morris, group IT director for Key Travel. "If we didn't get our selection of a reliable omnichannel communications provider right, the rest of our strategy would have been seriously flawed. Failing our customers means people who save lives cannot get to where they need to go. Implementing Vonage Contact Center not only enabled us to provide a great customer experience, but also made a difference for our customers and the people they serve." Vonage Contact Center is a reliable and flexible omnichannel communications solution integrated with Salesforce, which Key Travel relies on to connect agents with customers around the world via phone, video, chat, and SMS. Calls can also be automatically routed to agents with the right expertise and who speak the same language as the caller. "The range of communications channels that you need as a humanitarian travel provider is vast," adds Morris. "You need to have the full multichannel capabilities, and the ability to deliver an omnichannel customer experience. No matter how the customer reaches you, the experience must be seamless and personalised across channels." As a cloud solution, agents can access the Vonage Contact Center from anywhere and it can be easily scaled in line with the company’s needs. This provides the technology necessary to boost Key Travel’s response to an increase in demand. During COVID-19, the company was able to transition more than 600 contact centre agents worldwide into remote workers without missing a single customer call. “Communication is key in any business, but it's particularly important for a humanitarian travel agency like Key Travel,” said Rodolpho Cardenuto, President, Applications Group for Vonage, “Customers need to be able to connect with an agent quickly if something goes wrong or their plans change. Because Key Travel's customers travel globally, and their agents and supervisors work globally, the organisation needed a contact centre solution that works from anywhere.” About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Read More

HOSPITALITY TRENDS

Trip.com Group and Wyndham Hotels & Resorts Sign Strategic Global Agreement

Trip.com | November 22, 2021

Trip.com Group, a leading global travel service provider, recently signed a strategic global agreement with Wyndham Hotels & Resorts, the world's largest hotel franchising company. This is a significant move that marks the two industry-leading companies' commitment and continued collaboration to drive the success of the travel industry.Trip.com Group users can discover over 9,000 global hotels by Wyndham, across 22 brands from luxury to economy. This includes over 1,600 hotels in the Asia Pacific region, where Wyndham Hotels & Resorts commands a leading presence, with hotels located in popular travel destinations like Australia, Indonesia, Singapore, South Korea, Thailand and more. This strategic agreement builds upon Trip.com Group and Wyndham Hotels & Resorts' strong and long-standing relationship through corporate travel partnerships as well as a host of successful distribution campaigns. Wyndham Hotels & Resorts' portfolio of hotels and resorts in Mainland China has enjoyed immense popularity with Trip.com Group users. The travel Group's leading Chinese travel platform Ctrip's most recent 919 Super Brand Day campaign, Wyndham Grand Plaza Royale Villas Jinlin Plaza Lijiang was named the platform's most popular hotel, achieving the highest sales volume in the single-store category with RMB 12 million in total sales for just one stand-alone hotel, further illustrating the success and popularity of Ctrip's livestreaming channels. Through the expanded global agreement, Trip.com Group and Wyndham Hotels & Resorts will further strengthen their strategic alliance that will continue to drive hotel performance and bookings. Both companies will increase its collaboration on travel marketing initiatives and an array of tactical campaigns, such as 618 Sales, Ctrip Member Day, 99 Hotel Festival and 1028 Trip.com Group Anniversary. Data insights from its sophisticated transaction platforms will also further optimise the booking experience for Chinese travellers. In addition, hotels can leverage the Trip.com Group network and interactive live-streaming capabilities that regularly generate hundreds of millions of impressions. An exciting series of marketing activities will also be made available on Trip.com Group's new travel marketing Star Hub that will enable hotels to utilize its channel traffic management toolkit to drive traffic to their products and content offerings. "We are excited to expand our strategic relationship with Trip.com Group, a leading distribution partner. This strategic alliance is a key development that will enable our hotels to expand their global distribution capabilities, and provide them with innovative and interactive solutions to drive bookings, as we continue to serve millions of travellers on the road to recovery." -Joon Aun Ooi, President, Asia Pacific of Wyndham Hotels & Resorts We are ready to welcome back our guests to stay at hotels by Wyndham all over the world, while providing them with peace-of-mind through "Count on Us", our global health and safety program with elevated hygiene and cleanliness protocols. We look forward to building a strong and successful relationship with Trip.com Group as we work together to inspire confidence among our guests as they start to travel again, added Joon Aun. "We are very excited about this strategic partnership with Wyndham Hotels & Resorts, the world's largest hotel franchising company. This agreement will enrich our accommodation inventory for travellers and ensure that we remain their go-to travel companion as regional and global travel recovers. Wyndham Hotels & Resorts has an extensive portfolio of hotels in key destinations that overlap with Trip.com Group's key markets in Asia Pacific and beyond. We look forward to a bright future with Wyndham Hotels & Resorts." The agreement is a major milestone for both companies that cements its industry-leading coverage, reinforces their global digital distribution and marketing prowess. This will strengthen Trip.com Group and Wyndham Hotels & Resorts' alliance in Greater China to support the increasing demands from Chinese guests booking inbound, outbound and domestically, as the travel industry makes monumental steps towards recovery and reopening. -Ray Chen, Chief Executive Officer of Accommodation Business at Trip.com Group About Trip.com Group Trip.com Group (Nasdaq: TCOM; HKEX: 9961) is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world". For more information, visit: group.trip.com About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world's largest hotel franchising company by the number of properties, with approximately 9,000 hotels across nearly 95 countries on six continents. Through its network of approximately 803,000 rooms appealing to the everyday traveller, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company's award-winning Wyndham Rewards loyalty program offers over 90 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com

Read More