CTM partners with CAP Worldwide

Buying Business Travel | February 24, 2020

Corporate Travel Management (CTM) has chosen CAP Worldwide (CAP) as its partner for the extended stay, serviced apartments, corporate housing and alternative accommodation segments. The TMC said it has seen a significant increase in demand for extended stay solutions from its growing client portfolio. CAP Worldwide was launched in 2019 by Jo Layton and Andrew Hopgood and has since seen its global team grow through a number of senior appointments, including Clare Ace and Josie Oliveira. Penny Munn, head of supply Europe at CTM, commented: “We looked for a partner who would work together with us to drive exceptional value at every step of our customer’s journey through greater savings, improved efficiencies and maximum safety. CAP Worldwide was a natural fit for CTM, with their highly experienced and trusted leadership team led by Jo Layton.”

Spotlight

Key industry spokespeople joined us for an informative Q&A on the Hospitality Industry.

Ted Horner (Managing Director at Hospitality Technology Consultants), Tish Nyar (Director of Operations at Australia & New Zealand TFE Hotels), and Scott Boyes (Vice President Operations at NSW/ACT Accor Hotels) provided their insight on the interaction between technology and hospitality.

Spotlight

Key industry spokespeople joined us for an informative Q&A on the Hospitality Industry.

Ted Horner (Managing Director at Hospitality Technology Consultants), Tish Nyar (Director of Operations at Australia & New Zealand TFE Hotels), and Scott Boyes (Vice President Operations at NSW/ACT Accor Hotels) provided their insight on the interaction between technology and hospitality.

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INDUSTRY OUTLOOK,HOSPITALITY TRENDS

INTELITY's to Update the Partnership with Unifocus

INTELITY | December 26, 2022

Contents 1. Partnership Revision to Add Unifocus into INTELITY's R5 2. What's New in the Platform? INTELITY, a leading guest experienceand management platform provider in the hospitality industry, recently announced updating its strategic partnership with Unifocus, a hospitality operations software and workforce management platform provider. In light of recent updates to Unifocus's technology, the INTELITY integration is brand new. Built on INTELITY's R5 platform to leverage its industry-leading capabilities, the latest integration provides a more robust synchronization of guest request details between Unifocus and INTELITY. 1. Partnership Revision to Add Unifocus into INTELITY's R5 R5 is INTELITY's new cloud-based platform, designed to manage various hospitality operations from back-of-house operations to resident and guest services, all on one platform. The R5 platform from INTELITY enables hotel customers to initiate requests via hotel mobile apps or smart-room tablets. Unifocus is the market leader in workforce management software that enhances hospitality operations. The incorporation of Unifocus into INTELITY's R5 integrations cloud enables identical requests to be directed straight to on-premise teams utilizing their existing operational workflows. 2. What’s New in the Platform? “INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.” – Micarl Hill, SVP of Brand Development at the Forbes Travel Guide The entirely redesigned platform, INTELITY's R5, offers a variety of additional capabilities to better serve, monitor, and manage the needs of guests while cutting down on administrative work and giving the team the data they require. The modernized connection is built on top of a long-standing cooperation that has provided staff automation, lifecycle status tracking of guest requests, and enhanced security to customers all over the world. About INTELITY INTELITY is the leading company in contactless guest experience technology, in-room, integrating mobile, and operational capabilities into a comprehensive hospitality platform. Among its many accolades, INTELITY has been named the "Official Guest Engagement and Staff Management Platform Provider" by the prestigious Forbes Travel Guide. The INTELITY platform is utilized in over 60 countries and six continents by boutique hotels, casino resorts, luxury residences, and worldwide hotel brands, among others. About Unifocus Unifocus is the only comprehensive workforce management platform designed to transform the labor-management practices of service industries fundamentally. The robust platform provides intelligent labor management techniques that automatically generate accurate estimates and schedules based on staff availability, business demand, service standards, and work rules. In addition, the staff is effortlessly aligned with a world-class time and attendance system that communicates timetables and allows swaps with tools like Shift Genius that reside on a simple mobile app.

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TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

battleface Launch Robin Assist, a Tech Platform for Travel Insurance Service

battleface | January 12, 2023

battleface, a travel insurance provider, recently announced the launch of Robin Assist, a new tech-based platform as a service. It is designed for brokers, carriers, managing general agents (MGAs), and self-employed businesses. Robin Assist is supported by the global application programming interface-driven (API) insurtech platform through round-the-clock customer service, emergency medical assistance services, and claims. battleface's founders come from a travel insurance background, having worked in the roles of underwriting, claims, customer service, compliance, and emergency medical treatment. battleface has expanded distribution globally since its foundational days. The company is in the UK, EU, US, Canada, and Australia because of its adaptive technology and network of medical, travel, and security partners. The Robin Assist platform offers a variety of services, including round-the-clock service in multiple languages, insurance claims management, aid in transit and evacuation in case of medical emergencies, management of medical cases, international systems for controlling healthcare costs, and instant remittances in over 140 currencies. battleface intends to make its API-driven insurtech platform publicly available for easy product creation, rate administration, policy fulfillment, nation- and state-specific compliance, global distribution, out-of-the-box affiliation, and relationship management. "battleface was born out of emergency travel and medical assistance, where we saw the need for tech-driven products to deliver relevant services for today's travelers," said Sasha Gainullin, CEO, battleface. He further added, "With the launch of Robin Assist, our team will continue to deliver the same level of excellent service that our customers currently experience, supporting travel insurance brands globally." (Source: PR Newswire) About battleface battleface, Inc., founded in 2017, is headquartered in Columbus (Ohio). It is a global full-stack firm that makes it simple for clients and partners to get the right travel insurance for them. Its custom-built embedded goods, location-independent access to essential benefits, and attentive, around-the-clock customer assistance are only the beginning.

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DESTINATION AND TOURISM,COMMERCIAL TRAVEL

Pacaso Partners with Alto and Surf Air to Provide Seamless Travel Options to Second Homeowners

Pacaso | November 09, 2022

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