BUSINESS TRAVEL
PCH Hotels & Resorts | March 16, 2023
PCH Hotels & Resorts, a hospitality solutions provider, has recently announced that it has expanded its services to open third-party hotel management services for the additional ownership groups.
PCH Hotels & Resorts has been working for different properties with a combined operational experience of about 200 years. It has achieved many awards and accolades like Marriott’s recognition, IHG and travel-based publications. It offers services for hotel operations, revenue management, food & beverage management, spa, capital budget management, accounting, human resources and IT solutions. Its operational team suggests a strategic and data-driven approach for positive topline development, budgeting, market share growth, community stewardship and guest experiences. It focuses on experiential lifestyle hotels and resorts while operating many F&B outlets and European spas. It outranks both branded and independent boutique hotels in the Southern U.S.
Its additional acquisition and development abilities include due diligence assistance, brand selection and evaluation, capital expenditure assessment and CAPEX plan development, repositioning and rebranding analysis, hotel design and site plan analysis, IT Infrastructure, market and revenue projections, franchise agreement review and assistance, business plan development, and pre-opening services.
Chairman and CEO of PCH Hotels & Resorts, James Buckalew said, “Historically, we have provided third-party hotel operations services for a select group of hoteliers, but as the market continues to rebound post-pandemic, we believe now is the time to begin offering our services to a larger pool.” He added, “Having operated hotels since 1999, PCH understands what it takes to manage a successful hotel that provides outstanding guest services and a profitable bottom line with 2022 a record year.”
(Source – Business Wire)
About PCH Hotels & Resorts
Headquartered in Mobile, Alabama, PCH Hotels & Resorts, a hospitality company, specializes in refined comfort, Southern hospitality, Robert Trent Jones Golf Trail, and exceptional guest experiences. It is a franchised management company with Marriott. It has acquired different hospitality companies like the Grand Hotel Resort and Spa. It has been among the top hospitality employer in Alabama since 2000. It manages various properties like Renaissance Marriott resort properties, Marriott resort properties, Autograph Collection resort, and the Outlet Shop. Each property is near the extensive Robert Trent Jones Golf Trail. The Retirement Systems of Alabama owns its broad portfolio.
Read More
BUSINESS TRAVEL
Deem | February 24, 2023
On February 23, 2023, Deem, a pioneer in mobile-first corporate travel management software, announced that its improved Etta business travel booking website is now available for early access. Deem representatives can provide customers with access, allowing them to experience new features, including:
A new e-commerce-style shopping cart enables users to search and select hotels, flights, and rental cars in any order and then check out when finished.
Responsive design that improves the booking experience no matter what device is used.
EcoCheck tool features the same functionalities and data as Etta for iOS and Android.
Etta's award-winning accessibility features are now fully realized in the desktop app, allowing everyone to book corporate travel on the Etta website easily.
The delegate booking feature, available in both classic and updated Etta, enables travel managers to book, manage, and monitor travel for their entire team.
Responsive design is a crucial requirement today, as 92% of people browse the internet on their phones. Moreover, website traffic through phones is on the rise, with 59.5% as of 2022's third quarter. The new version of Etta will automatically reformat for optimal performance on the platform used to access it.
Sustainability information is also important to travelers, with 77% of business travelers responding that reducing their carbon footprint during travel is a moderate or top priority. Those between 18-34 account for the highest percentage (86%) of the respondents. EcoCheck offers reliable carbon emissions data, contextual information, and hotel ratings during the travel booking process.
Better accessibility is crucial to enable more people to benefit from digital platforms. With Deem's award-winning accessibility functionality now on the Etta website, it meets the WCAG 2 AA-level guidelines.
Customers with early access can activate the latest Etta web experience by toggling a button in the screen's top right corner. Once enabled, the toggle is applied across the site. This new version of the Etta business travel software will be available for all locations this summer.
About Deem
Deem is a corporate travel management software provider with solutions designed to help employees work and travel more efficiently while companies can apply policies and control costs. Its platform allows travel managers to customize travel programs and easily service travelers. The company's products give employees the tools to make better travel decisions, save money, and stay connected. Its technology plugs into travel management and expense providers, and its suite of tools is used by corporate customers and travel management companies globally. Deem is headquartered in Silicon Valley, California, and has offices in Bangalore, India and Dublin, Ireland. It is wholly owned by Enterprise Holdings.
Read More
AIRLINES AND AIRPORTS, INDUSTRY OUTLOOK
IBS Software | February 15, 2023
On February 15, 2023, IBS Software, a travel tech company, released new survey data that shows a staggering 93% of UK and US customers would book more services with airlines if given the opportunity, presenting an enormous opportunity for airlines.
Following a difficult phase of travel uncertainty, passenger confidence in US and UK is on the rise, with 83% of respondents planning to purchase airline tickets within the next six months, according to the study. However, the research also indicates that airlines have failed to maximize this opportunity, with more than a third of respondents (36%) indicating that booking a flight online is more time-consuming and complex than other online retail experiences.
56% of recent flyers would purchase additional offerings from an airline if the online reservation and checkout experience were more like that of online fashion retailers and grocery stores. In addition, a tenth of the people stated that they would book the entirety of their vacation with their airline if they could.
Nearly a quarter of respondents (24%) believe that having all confirmation details in one place is the primary advantage of booking multiple trip components in a single transaction, closely followed by saving money (22%) and having only one provider to deal with in case of issues (19%). Converting a one-time buyer into a repeat customer is difficult for any company. Free seat allocation (51%), included baggage (60%), and priority boarding (25%) are the top services airlines could provide to convert passengers into lifelong customers.
Paul Byrne, VP iFly Retail at IBS Software, explains, "As more and more industries invest in Amazon-esque tactics to compete for consumer spend, it's important airlines don't pass up the opportunity on the table. It's always challenging transforming back-end technology but now is the time to build more personalised relationships with your customers - in a difficult economic climate, can you afford not to?"
(Source – Cision PR Newswire)
About IBS Software
IBS Software is a leader in providing SaaS solutions for the travel industry based in Singapore. It manages mission-critical operations for clients in the aviation, tour & cruise, and hospitality industries. The aviation industry solutions provided by the company include fleet & crew operations, passenger services, staff travel, loyalty programs, aircraft maintenance, and air cargo management. It also operates a B2B and B2C distribution platform that provides hotel room inventory, rates, and availability to a network of hospitality companies and channels. Additionally, it offers a comprehensive, customer-centric digital platform for the tour and cruise industry that includes onshore, online, and on-board solutions. IBS Software is a Blackstone portfolio company with 15 offices worldwide.
Read More