CWT adds messaging service for travelers, ponders adding voice tech

Business travel management company CWT has launched a messaging service within its myCWT platform. The technology enables travelers to contact a counselor at any time of the day via desktop, mobile or a third party messaging app approved by their employer. Travelers can make bookings, amend or cancel existing trips and retrieve itineraries via the messaging service, which also enables counselors to see the history of a traveler’s interactions. The technology can also be integrated with existing messaging interfaces such as Skpe and Teams.

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Hospitality Trends

Travel + Leisure Co. and Sports Hospitality Unveil Sports-themed Resorts

Travel + Leisure Co | September 25, 2023

Travel + Leisure Co. collaborates with Sports Hospitality Ventures to launch sports-themed resort complexes near college towns. Introducing the Sports Illustrated Resorts vacation club, uniting sports enthusiasts and offering flexible bookings and amenities. Sports Illustrated Resorts unveils residences, with fractional and wholly owned condominiums managed professionally. Expansion plans include chic beach clubs and experience parks, with a Tuscaloosa resort expected to open in late 2025. Travel + Leisure Co, a membership and leisure travel company, has partnered with Sports Hospitality Ventures, LLC, the hotel and resorts licensee for the esteemed Sports Illustrated brand in North America and the Caribbean. Together, they introduce an innovative vision for a series of sports-themed resort and lifestyle complexes strategically situated in vibrant college towns catering to passionate fan communities. A novel addition to the Sports Illustrated Resorts portfolio is the vacation club. This innovative concept aims to unite fervent sports fans, friends, and families by elevating their accommodation experience. Club members will enjoy the flexibility to make repeat resort reservations and access a variety of amenities across the expanding Sports Illustrated Resorts portfolio. This endeavor is made possible through the partnership of Travel + Leisure Co., leveraging its expertise in managing brand collaborations. Additionally, Sports Illustrated Resorts introduces residences, offering fractional and wholly owned condominiums managed professionally through the collaboration. The residences promise a range of signature services and amenities in line with the active lifestyle theme of Sports Illustrated Resorts. The inaugural college town resort in Tuscaloosa, Alabama, is just the beginning, with plans for further expansion fueled by the collaboration between Sports Hospitality Ventures, Authentic Brands Group, and Kituwah LLC, representing the Eastern Band of Cherokee Indians, who have committed $320 million to propel the growth of the Sports Illustrated Resorts brand. With a vision to deliver immersive experiences celebrating the iconic moments of Sports Illustrated's outstanding history, Sports Illustrated Resorts has become a destination beyond conventional lodging. The resorts' unique design will transport guests and owners into the heart of sports culture, with diverse attractions, live sports and entertainment, fine dining, and wellness facilities. While the initial focus is on university locations, the broader portfolio will extend to chic beach clubs and experience parks in prime leisure destinations. Sports Illustrated Resorts is adopting an asset-light development financing model for its expansion, with the Tuscaloosa resort anticipated to welcome guests in late 2025. While Travel + Leisure Co. foresees no immediate earnings impact, it anticipates this venture will drive incremental growth from the latter half of 2025 onwards.

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Travel Technology

Alliance Accelerates Supplier-Led Hospitality Sustainability

Marriott International | October 09, 2023

Marriott International launches the Hospitality Alliance for Responsible Procurement to drive sustainability and supplier engagement in collaboration with EcoVadis. HARP focuses on achieving Net Zero targets and sustainability goals by pooling resources and expertise to address common challenges in the hospitality sector. The initiative utilizes EcoVadis' sustainability rating methodology and platform to increase supplier visibility and accelerate supplier performance improvement. Marriott International, along with Accor, Hilton, IHG Hotels & Resorts, Radisson Hotel Group, Avendra, and Entegra, has launched the Hospitality Alliance for Responsible Procurement (HARP) in collaboration with EcoVadis. HARP aims to accelerate sustainability practices within the hospitality sector by fostering collaboration among trading partners. By utilizing EcoVadis' sustainability rating methodology and platform, HARP seeks to enhance supplier engagement, drive performance improvement, and focus on key industry categories. Chief Customer Officer at EcoVadis, Richard Eyram, stated that as companies aim to involve their value chain partners in sustainability initiatives, they come to understand the intricate nature and shared difficulties within their sector. The hospitality industry can maximize its collective influence through partnerships and collaboration across the industry. Through the consolidation of efforts, alignment of priorities, and the exchange of best practices, members of HARP can attain favorable results, leading the way toward achieving Net Zero targets and a more sustainable future for everyone. The alliance addresses common challenges faced by the industry in achieving sustainability goals, with a particular focus on increasing supplier engagement and performance. By pooling resources and expertise, HARP members aim to work collectively toward Net Zero targets and a more sustainable future. It addresses these fundamental challenges confronted by its collective supplier sustainability programs, such as: Increasing supplier engagement rate to increase supplier visibility, beginning with the supplier assessment. Accelerating the performance improvement curve of suppliers. Increasing the relevancy of those engagements by concentrating on the industry's most important categories. HARP has implemented EcoVadis's sustainability rating proven methodology, scorecards, and improvement platform to attain these objectives. The EcoVadis Sector Initiative features are designed as a network compliant with antitrust laws and enable more efficient supplier enrollment, transparency, collaboration, and analytics. Together, these capabilities provide HARP with visibility over the sustainability performance of the hospitality supply chain and enable HARP members to align on the industry's top priorities. This results in a positive message to the supplier community and a more cohesive direction that allows targeted improvement. HARP member suppliers will have access to additional capacity-building and engagement activities, as well as tools and best practices, in order to achieve this targeted development and meet the needs of the hospitality industry. Marriott and the seven HARP founding members collectively rated more than 2,000 suppliers upon the initiative's foundation. HARP intends to increase this number in order to obtain a deeper understanding of the sustainability performance of its supply chain and to maximize improvement.

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Travel Technology, Business Travel

PriceTravel Holdings and Vervotech to collaborate on advanced travel technology solutions

Business Wire | November 01, 2023

PriceTravel Holdings, a global distribution company with a stronghold in Latin America and The Caribbean, has announced a strategic technology collaboration with Vervotech, a renowned B2B accommodation data management brand offering AI-driven mapping solutions to online travel companies worldwide. PriceTravel Holdings has been providing top-quality travel services for over 20 years, cementing its position in the travel industry. With this new alliance, all travel agencies partnered with PriceTravel Holdings will now have access to impeccably mapped, deduplicated, and enriched accommodation data with over 40 unique attributes, ensuring unparalleled accuracy through Vervotech's AI-based mapping products. This collaboration further empowers Vervotech with access to PriceTravel Holdings' expansive static content, expanding its already extensive network of 400+ large suppliers. Ivonne Arriola, Wholesale Director, PriceTravel Connect, commented on the affiliation, “We are extremely pleased to join hands with Vervotech to offer a more integrated technological platform for over 300 clients worldwide working with us. This collaboration will benefit both our prospective and existing customers by providing them with access to Vervotech's modern AI-based mapping technology. With this partnership, we reaffirm our commitment to delivering exceptional travel solutions to our clients.” Sanjay Ghare, CEO of Vervotech, added, “Partnering with PriceTravel Holdings presents exciting opportunities for both of our organizations. We are eager to leverage PriceTravel Holdings' expertise to enhance our offerings with their high-quality content. I'm incredibly bullish about this partnership and confident that together, we can offer more advanced travel technology products for our respective customers.”

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