Prnewswire | May 15, 2023
OrionStar USA is excited to announce that Lucki, its AI Delivery robot, has successfully integrated with ChatGPT. This integration represents a significant step forward in the hospitality industry, as Lucki's ability to communicate with customers has been greatly enhanced by leveraging ChatGPT's advanced AI capabilities.
With the integration of ChatGPT, Lucki is now able to communicate with customers through natural language interfaces such as voice and text-based chatbots. This allows for a more personalized and efficient customer service experience, with Lucki able to understand and respond to customer requests and queries in real time.
"The integration of ChatGPT with Lucki represents a significant milestone for OrionStar USA and the hospitality industry," said T Shen, CEO of OrionStar USA. "We believe that this integration will enable us to provide businesses with a personalized customer service experience, allowing them to differentiate themselves from their competitors and stay ahead of the game."
In addition to improving the customer experience, restaurants and hotels that adopt Lucki with ChatGPT integration will benefit from increased efficiency and cost savings. The robot can operate around the clock, reducing the need for additional staffing during peak hours. Additionally, Lucki reduces the likelihood of human error, which can lead to incorrect orders, missed deliveries, and dissatisfied customers.
While the integration with ChatGPT is currently in its first phase, OrionStar USA has plans to continue improving the capabilities of Lucki through future upgrades. As a cloud-based platform, all units of Lucki will be automatically upgraded with no additional effort required for clients.
By continually improving the capabilities of Lucki, OrionStar USA is committed to providing its customers with the most advanced and personalized customer service experience possible. The integration with ChatGPT is just the first step in this process, with more exciting developments planned for the future.
Overall, the integration of Lucki with ChatGPT is ultimately a great feat for AI and robotics presence in the hospitality industry. With the ability to provide personalized and efficient customer service, Lucki is poised to become an essential tool for businesses looking to improve their operations and enhance customer satisfaction.
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OrionStar USA strives for efficiency through robots. We are committed to creating the next generation of revolutionary products based on artificial intelligence technology so that people can be released from repeated physical workloads, making human work and life more intelligent and interesting, and making society and the world better with technology.
prweb | May 15, 2023
Just in time for spring and the reawakening of Boston’s iconic Public Garden, Four Seasons Hotel Boston has reopened its doors, welcoming guests to a new era of gracious hospitality. The city’s premier address has completed a dramatic design update of its arrival area, lobby and porte cochere, revealing artful and inspired new spaces created in partnership with AD100 designer Ken Fulk. This revitalization sets the stage for a new generation of guest experiences, unforgettable events and cherished memories.
“We are delighted to begin the next chapter of Four Seasons Hotel Boston and introduce an updated vision of luxury that evokes the character and rich history of Back Bay,” said Michael Pedder, General Manager, Four Seasons Hotel Boston. “We look forward to welcoming guests to our reimagined hotel.”
A Grand Hotel Experience on an Intimate Scale
Years in the making, Four Seasons Hotel Boston’s transformation blends the timelessness of the hotel with the grandeur of its verdant Public Garden setting. Drawing inspiration from the elegant homes of neighboring Beacon Hill and Back Bay, where old meets new, Fulk envisioned the hotel as a great residence overlooking stately grounds. He designed a new arrival experience that visually links the hotel to the historic garden on its doorstep. Guests are now greeted in a black-and-white-tiled entry court, enhanced with plantings and lanterns that lead them into the sanctuary of the new lobby.
Four Seasons Hotel Boston’s redesigned interiors welcome guests with a new sense of intimacy. The wide lobby has been masterfully reimagined as a series of smaller spaces that are grand, yet residential in scale. A new front desk crafted in tooled leather stands beneath an expansive original artwork depicting the Public Garden. A mural drawn in Impressionist style with a nod to Maxfield Parrish features the Garden’s flora and fauna, with willows, elm and oak trees surrounding the lagoon, where swan boats glide under the Foot Bridge and one swan holds a key. The key is a clue to a hidden, fanciful mystery closet next to the front desk. Upon their arrival, young guests are handed a large “kids-only” key to the closet and invited to select their own toys for an enchanting beginning to their Four Seasons Hotel Boston stay.
Spaces for Gracious Living, Day into Evening
Hotel guests will discover a collection of lobby-level spaces to enjoy from early morning until late evening. One of the newest is Coterie, a new lounge and restaurant open daily for dinner and bar service, with lunch to follow soon. Conceived as a place for intimate conversation and a retreat from the world outside, Coterie is inspired by Boston’s centuries-old tradition of thinkers and creators gathering to share ideas and socialize. Elevated traditional fare created by Executive Chef Patrice Martineau will be complemented by a selection of classic and signature cocktails, some featuring a custom botanical gin created exclusively for Four Seasons Hotel Boston, and honey from the hotel’s rooftop hives. Here, Fulk’s design evokes a charming estate, richly layered and decorated with a gallery of hand-drawn botanical illustrations and portraits of writers and artists, a soft color palette inspired by garden florals, all accented with vintage lighting and anchored by a zinc-topped bar with leather and brass details.
Opposite Coterie is the Library, a quiet respite offering rich velvet seating accented in silk fringe, where guests can wait for a friend or sit back with a classic cocktail and select from the bookshelves, curated to evoke a collection gathered by a family through the generations. Coffee-lovers and early risers will delight in Sottovento, a glamorous gourmet coffee bar serving made-to-order specialty coffee, tea and beverages – complimentary – every morning, alongside a selection of pastries and light refreshments. Using the hotel’s new Coffee Concierge service, in-house guests of Four Seasons Hotel Boston can place their custom coffee order seamlessly using the Four Seasons mobile app to have it delivered to their room or ready to collect.
Making a return to Four Seasons Hotel Boston this month is Aujourd’hui, the second-floor breakfast and lunch restaurant with its hallmark floor-to-ceiling windows framing panoramic Public Garden views. Sanctuary, a quiet, sixth-floor garden terrace, also makes its debut this month, offering guests a rare private courtyard in the city for quiet reading or enjoying in-room dining al fresco. Also making its return with the hotel’s reopening: The Vaults, refreshment pantries on every guest room floor of the hotel, stocked with snacks, treats and beverages, all complimentary to hotel guests and available 24 hours a day.
About Four Seasons Hotel Boston
Overlooking America's first botanical garden, Boston’s longest-standing Forbes Five-Star hotel enjoys the city's most coveted location, just steps from historic attractions, luxury shopping, and culinary gems. Nestled in the heart of the nation's most walkable city, the sophisticated urban retreat debuted a lobby-level redesign in May 2023. Guests will experience intimate dining and bar service at the new Coterie restaurant and lounge, breakfast at the elegant Aujourd’hui, a complimentary gourmet coffee bar, a pool boasting views of the Public Garden and Beacon Hill, and a 24-hour fitness center. Whether Boston calls for leisure, business, or a celebratory milestone event, Four Seasons Hotel Boston is the choice for travelers of all kinds.
prnewswire | May 17, 2023
Funds advised by Apax Partners LLP ("Apax") announced today that they have reached a definitive agreement to invest approximately $450m to acquire a significant minority stake in IBS Software, a leading provider of modern Software-as-a-Service (SaaS) solutions to the global travel and logistics industry, from Blackstone. Following the transaction, Apax will partner closely with IBS Software's Founder and Executive Chairman, V K Mathews, who will remain the majority shareholder.
Founded in 1997 with a vision of redefining the future of travel through technology innovation, IBS Software provides next-generation SaaS solutions that power the most mission-critical operations at the world's leading aviation, tour and cruise, hospitality and logistics companies. With a comprehensive portfolio of modular, cloud-based solutions purpose-built for the travel industry, IBS Software helps travel companies accelerate innovation and drive efficiency across a broad set of core business processes, including cargo and logistics, flight operations, passenger services, loyalty programs, cruise operations, energy & resource logistics and hospitality distribution platforms. Backed by a team of 4000 professionals across the world with more than 25 years of deep domain expertise, IBS Software's scalable, cloud-native platform and demonstrated market leadership, position it to define the future of mission-critical technology for the travel industry.
V K Mathews, Founder and Executive Chairman of IBS Software said: "We're excited to partner with Apax as we enter a new phase in our mission to transform how travel companies operate in a digital world. This investment is an endorsement of our strategy and our commitment and contribution to the industry, and we have a shared vision with Apax for the future of the business. We thank our customers and employees who have been instrumental in our success so far. We're grateful to the Blackstone team for their invaluable support over the years and we look forward to an exciting and fulfilling journey ahead with Apax."
Anand Krishnan, CEO, IBS Software, added: "As the travel industry rapidly embraces digitalisation, we have a vital role to play in helping our customers accelerate revenues, drive efficiency and create differentiated customer experiences. Apax has deep experience in partnering with leading SaaS providers and will be a strategic partner for IBS Software as we embark on a new phase of growth. We thank Blackstone for helping us create real value and a true partnership."
Jason Wright, Partner, Apax, commented: "We are thrilled to partner with VK and the management team at IBS Software. Having closely monitored the travel software sector over the last several years, IBS Software stood out to us as uniquely positioned in the industry, offering a next-gen software suite that we believe is truly unrivalled. Over the last two decades, IBS Software has invested in products, innovation, and culture, while continuing to scale the business. We believe there is tremendous growth potential ahead and look forward to leveraging our software experience to help IBS Software become a world leader in travel and logistics software."
Amit Dixit, Head of Asia Private Equity, Blackstone, said: "We are happy to have played an important role in IBS Software's transformation to a SaaS company with global leadership in Travel and Logistics. IBS is already one of the largest enterprise SaaS companies out of India. We thank VK for his strategic vision and for being a terrific partner, and Anand and the management team for their impeccable execution. Value creation at IBS Software demonstrates our business-building approach to investing and reinforces our conviction in Technology as a sectoral theme."
The transaction is subject to customary closing conditions and is expected to close end of Q2 2023. Financial terms were not disclosed.
J.P. Morgan is acting as financial advisor to IBS Software and Blackstone, Drew & Napier LLC is acting as legal counsel to IBS Software and Simpson Thacher & Bartlett LLP is acting as legal counsel to Blackstone.
Kirkland & Ellis LLP is acting as legal counsel and Jefferies LLC is acting as financial advisor to Apax.
About IBS Software
IBS Software is a leader in providing SaaS solutions for the travel industry based in Singapore. It manages mission-critical operations for clients in the aviation, tour & cruise, and hospitality industries. The aviation industry solutions provided by the company include fleet & crew operations, passenger services, staff travel, loyalty programs, aircraft maintenance, and air cargo management. It also operates a B2B and B2C distribution platform that provides hotel room inventory, rates, and availability to a network of hospitality companies and channels. Additionally, it offers a comprehensive, customer-centric digital platform for the tour and cruise industry that includes onshore, online, and on-board solutions. IBS Software is a Blackstone portfolio company with 15 offices worldwide.