Business Travel
PR Newswire | November 03, 2023
IBS Software and Royal Caribbean Group have partnered to deploy cutting-edge retail technology at the heart of its operations.
This will enable Royal Caribbean Group to provide a more seamless vacation experience to their guests and deliver even better personalized services at every step of the trip: before, during, and after.
By deploying IBS Software's next-generation iTravelCruise travel platform, Royal Caribbean Group is able to place guests at the center of the retail experience. The company will be able to deliver tailored guests experiences by empowering every sales channel with an integrated and flexible omni-channel platform. This translates into offering improved bundling and selling services that contribute to the entire vacation experience – such as booking flights, hotels and transfers – as well as providing guests with personalized offers, credits and loyalty rewards throughout the trip using an integrated guest wallet.
The iTravelCruise platform plays a significant role by delivering high-performance transaction processing, high system availability, security and stringent performance requirements for Royal Caribbean Group, providing a faster, more flexible and seamless booking experience for guests.
Marta Poulter, Chief Information Officer at Royal Caribbean Group, said, "At Royal Caribbean Group we never stand still in our mission to constantly bring our guests new and differentiated experiences. This is made possible by replacing legacy technology with the latest cloud-based retail systems, as it gives guests far more flexibility over what they can book to make their trip as seamless and easy as possible."
Rafeh Masood, Chief Growth and Digital Officer at Royal Caribbean Group, said, "By adopting this modern digital platform, we'll offer more opportunities to our guests to continue vacationing and building memories with us, with the benefits of flexible, personalized offerings."
Jitendra Sindhwani, President at IBS Software, commented, "We're thrilled to partner with the Royal Caribbean Group to fulfill their goal of placing retail technology at the heart of its guest experiences. The travel industry is shifting from being product-centric to guest-centric and Royal Caribbean Group has an inspiring vision to continuously provide value to every guest, at every stage of their vacation journey. Backed by next-generation cloud-based architecture, digital solutions like IBS Software's iTravelCruise SaaS platform are driving the transformation needed for companies to unlock their full growth and scale potential. We're beyond excited to be on this journey with Royal Caribbean Group as they transform the future of cruise."
More information on IBS Software's next-generation digital platform for tour and cruise, enabling cruise lines to leverage smarter technologies.
About IBS Software
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries.
Tour & Cruise Industry:
IBS Software's platform provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions.
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Travel Technology
ENNISMORE | September 20, 2023
Ennismore and Shivom LLC to Launch Mama Shelter Downtown LA in 2026, the Second of Its Kind in the City: Ennismore and its partner Shivom LLC are set to open Mama Shelter Downtown LA in 2026, following the success of Mama Shelter LA in 2015.
Mama Shelter Downtown LA, housed in the transformed Mart South Building in Downtown LA, will offer 149 keys, including 145 standard rooms and four suites, known for its lively design, exceptional dining, and entertainment.
Guests can enjoy three lively F&B outlets, including a ground-floor all-day dining restaurant and café, a rooftop bar and terrace with city views, an on-site fitness center, and a parking garage.
Positioned in the heart of Los Angeles' Fashion District, the hotel provides convenient access to over 4,000 retailers, local and national restaurants, iconic venues like the California Market Center, and nearby shopping corridors, enhancing the guest experience in the entertainment capital.
Ennismore, a creative hospitality company, and its partner Shivom LLC have announced the forthcoming Mama Shelter Downtown LA. This venture, set to launch in 2026, marks the second establishment of the popular Mama Shelter brand within the city, following the successful debut of Mama Shelter LA in May 2015. The new Mama Shelter, situated within the transformed Mart South Building in Downtown LA, is poised to offer a dynamic and immersive hospitality experience. Boasting 149 keys, including 145 standard rooms and four suites, it will embody Mama Shelter's signature style, combining vivacious design with exceptional dining and entertainment options.
Cédric Gobilliard, Head of Central & Southern Europe and COO of Ennismore, commented,
"We are thrilled to be opening a second Mama Shelter in LA. Los Angeles is a place to live life to the fullest, carrying so many fundamental values of the Mama brand, including her irreverent, popular, sassy and sexy personality; which fits perfectly with the glamour of LA. We look forward to bringing Mama's spirit to the city again with partner Shivom LLC."
[Source – Cision PR Newswrire]
Mama Shelter Downtown LA will offer three festive F&B outlets to party and play, including an all-day dining restaurant and café on the ground floor, as well as a rooftop bar and terrace with city views. Guests at the hotel will also have access to and use an on-site fitness centre and parking garage. Mama's exuberant interior decorations, homemade, high-quality menus and year-round happenings have become a staple in every one of the destinations. Guests will find all the design elements that distinguish a Mama Shelter, including graffiti carpets and ceilings, comfortable chairs, cartoon masks and one-of-a-kind decorations that reflect Mama's personality, signature food, and Mama nights to get the party started.
As the world's entertainment capital, Los Angeles is an unrivaled cultural center with over 100 museums. Mama Shelter Downtown LA enjoys a prime location within the city's Fashion District, surrounded by more than 4,000 independently owned retailers and a thriving selection of local and national restaurants. Adjacent to the hotel, the California Market Center (CMC) stands as an iconic DTLA landmark, known for hosting premier events and epitomizing the city's rich fashion industry heritage. For those seeking retail therapy, Santee Alley, a shopping corridor, and the Los Angeles Flower District, the largest flower marketplace in the United States, are just a stroll away from Mama Shelter Downtown LA. This strategic positioning ensures that guests have access to an array of attractions and experiences within arm's reach, enriching their stay in this dynamic metropolis.
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Travel Technology
Marriott International | October 09, 2023
Marriott International launches the Hospitality Alliance for Responsible Procurement to drive sustainability and supplier engagement in collaboration with EcoVadis.
HARP focuses on achieving Net Zero targets and sustainability goals by pooling resources and expertise to address common challenges in the hospitality sector.
The initiative utilizes EcoVadis' sustainability rating methodology and platform to increase supplier visibility and accelerate supplier performance improvement.
Marriott International, along with Accor, Hilton, IHG Hotels & Resorts, Radisson Hotel Group, Avendra, and Entegra, has launched the Hospitality Alliance for Responsible Procurement (HARP) in collaboration with EcoVadis.
HARP aims to accelerate sustainability practices within the hospitality sector by fostering collaboration among trading partners. By utilizing EcoVadis' sustainability rating methodology and platform, HARP seeks to enhance supplier engagement, drive performance improvement, and focus on key industry categories.
Chief Customer Officer at EcoVadis, Richard Eyram, stated that as companies aim to involve their value chain partners in sustainability initiatives, they come to understand the intricate nature and shared difficulties within their sector. The hospitality industry can maximize its collective influence through partnerships and collaboration across the industry. Through the consolidation of efforts, alignment of priorities, and the exchange of best practices, members of HARP can attain favorable results, leading the way toward achieving Net Zero targets and a more sustainable future for everyone.
The alliance addresses common challenges faced by the industry in achieving sustainability goals, with a particular focus on increasing supplier engagement and performance. By pooling resources and expertise, HARP members aim to work collectively toward Net Zero targets and a more sustainable future. It addresses these fundamental challenges confronted by its collective supplier sustainability programs, such as:
Increasing supplier engagement rate to increase supplier visibility, beginning with the supplier assessment.
Accelerating the performance improvement curve of suppliers.
Increasing the relevancy of those engagements by concentrating on the industry's most important categories.
HARP has implemented EcoVadis's sustainability rating proven methodology, scorecards, and improvement platform to attain these objectives. The EcoVadis Sector Initiative features are designed as a network compliant with antitrust laws and enable more efficient supplier enrollment, transparency, collaboration, and analytics. Together, these capabilities provide HARP with visibility over the sustainability performance of the hospitality supply chain and enable HARP members to align on the industry's top priorities. This results in a positive message to the supplier community and a more cohesive direction that allows targeted improvement.
HARP member suppliers will have access to additional capacity-building and engagement activities, as well as tools and best practices, in order to achieve this targeted development and meet the needs of the hospitality industry. Marriott and the seven HARP founding members collectively rated more than 2,000 suppliers upon the initiative's foundation. HARP intends to increase this number in order to obtain a deeper understanding of the sustainability performance of its supply chain and to maximize improvement.
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