Czech Republic Reopens Borders to British Travelers with Safety Precautions in Place

CzechTourism | July 16, 2020

The Czech Republic has officially reopened its borders to British tourists with new guidelines in place to protect the health and safety of all visitors. Since the July 4th, the Czech Republic has been declared exempt from the UK Foreign & Commonwealth Office (FCO) advice against all non-essential international travel.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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TRAVEL TECHNOLOGY

HotelPlanner and Roibos Parter on Hotel Marketplace Connectivity

HotelPlanner | November 23, 2022

HotelPlanner, a global travel technology platform and hotel booking engine, announced a new service agreement with Roibos, one of the fastest-growing B2B hotel inventory marketplaces globally. HotelPlanner will deploy Roibos distribution channels to expand its hotel room offerings globally while improving real-time inventory efficiency. “In today’s complex and fragmented hospitality market, we are always looking to improve efficiency and connectivity in the global marketplace of selling hotel room nights, Parnering with Roibos will help us to offer the best inventory at the best rates – at the speed of now. We look forward to expanding this partnership in the coming years.” -Bas Lemmens, EMEA President, HotelPlanner. The direct connection between HotelPlanner and Roibos will help Hotelplanner accelerate the go-to-market on direct contracting, as Roibos is the most cost-efficient way to grow direct hotel contracts. says Anna Igual, Chief Distribution Officer, Roibos. “Accompanying HotelPlanner on its worldwide expansion is the perfect way to expand our reach. It’s a win-win! We look forward to being an integral part of their growth strategy moving forward. About Roibos Roibos is a B2B hotel distribution marketplace where hoteliers and travel operators can connect directly, without intermediaries. This new generation platform helps to improve sales, margins, and distribution, while removing inefficient contracting and complex integrations that reduce profit margins on both ends. Roibos has developed an exclusive Technology Platform (100% in house development), eliminating many traditional inefficiencies, and focusing on what is important to our clients. Roibos vision is to become the most relevant global marketplace for hoteliers and travel operators through reinforcing these three pillars: Innovation, Control and Profitability. About HotelPlanner HotelPlanner is a leading travel technology company that combines proprietary artificial intelligence and a 24/7 gig economy-based reservations and customer service network, to quickly and seamlessly serve all traveller hotel & accommodation needs from a single platform. HotelPlanner is one of the world’s top providers of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates. Founded in 2003, HotelPlanner has enduring partnerships with the world’s largest Online Travel Agencies, well-known hotel chains, individual hotels, online wedding providers, ancillary lodging providers, corporations, sports franchises, universities and government agencies.

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AIRLINES AND AIRPORTS, INDUSTRY OUTLOOK

FLYR Partners with Azul to Optimize Revenue Management

FLYR Labs | January 30, 2023

FLYR Labs, an Artificial Intelligence (AI)-driven forecasting, pricing, and commercial-wide decision-making solutions provider, recently partnered with Brazilian airline Azul to implement FLYR's advanced AI technologies. The technologies will enhance the airline's revenue management strategy, beginning with fare bundles and ancillary product optimization, addressing the growing customer demands. FLYR will provide Azul with comprehensive pricing, data management, and forecasting capabilities that enable personalized offers for customers to assist the airline in achieving its goal of allowing total revenue management and dynamic offer optimization. Azul's primary source of profit is the sale of ancillary products such as priority boarding, seat selection, luggage, and fare families. The AI-based Revenue Optimization solution offered by FLYR combines all available historical and real-time data with deep learning algorithms to determine the ideal pricing and distribution strategy. The solution from FLYR will enable Azul to provide real-time prices for each customer's shopping request or as a scheduled continuous price. This allows the airline to provide travelers with the right ancillaries at the perfect price, with little change to the present shopping infrastructure. It also predicts anticipated revenues for each flight, all within an intuitive user interface. Since its start in 2008, Azul has been the fastest-growing airline in Brazil, and it now has the country's largest airline network in terms of cities served, with flights to over 150 destinations. Alex Mans, Founder and CEO of FLYR, commented, "We're excited to partner with Azul and harness the power of AI to improve their revenue management and offerings for customers." He added, "The limitations of legacy technology mean airlines have historically struggled to understand how changes in fares can affect ancillary revenues. Through our partnership, we will provide Azul with a crucial competitive advantage when it comes to boosting profitability and enhancing the customer experience." (Source – GlobeNewswire) About FLYR Labs Based in Santa Monica (California), FLYR Labs provides airlines with the intelligence and insight they need to make the best-informed decisions through its proprietary Revenue Operating System. Its vertically integrated platform combines data, forecasting, reporting, pricing, and simulation capabilities into a "single pane of glass" that informs and automates all commercial functions. The company solves complex problems with brilliantly engineered solutions that rely on end-to-end Managed Data Infrastructure and deep learning (AI) to assist leading airlines worldwide in achieving their full potential.

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DESTINATION AND TOURISM

Journera Launches New Product for Destinations to Reach More Travelers and Drive Revenue

Journera | December 15, 2022

Journera, recognized as one of the World's 10 Most Innovative Travel Companies by Fast Company and a Technology Pioneer by the World Economic Forum, announced the launch of Journera® Audiences for destination marketing organizations and tourism boards. Journera® Audiences provides real-time and historical customer insights to help destinations reach more known travelers, optimize their marketing strategies, drive more revenue, and create more economic development for their destinations. Most destinations currently lack access to direct customer data, so they rely on outside customer insights and marketing channels to get out their messages, which often lack the precise targeting required to turn clicks into trips. Journera® Audiences is unique because it is based on first-party, real-time airline and hotel booking data from the largest U.S. travel brands. Journera serves up target audiences based on known travel behaviors and travel purchases right down to the customer ID level. "Launching an important new product in the tourism market is further affirmation of the power of real-time, first-party data to drive better marketing and customer engagement,Our message is simple for travel brands and destinations of every type: your own data is far more valuable when you pair it with first-party data from across the travel ecosystem." -Jeffrey Katz, CEO, Journera No matter where customers book - whether it's online, through an online travel agency, corporate booking or a global distribution system (GDS) - all bookings from all channels are captured and anonymized through Journera's patented 'cryptographically enforced data exchange.' Journera can access more than 325 million customers, 760 million reservations, and five-billion travel events. Journera® Audiences includes a wide array of filters that can be chosen by the destination marketing organization. They include historic bookings to the destination; historic bookings to similar destinations; active airline and hotel reservations to the destination (or to a competing destination); and customers whose past trips exhibit a high propensity to spend and travel again. Our approach solves the inefficiency challenge that destinations encounter when their target audiences are comprised of too many people with possible intent to visit the region or destination," said Maria Sheetz, Director of Sales, Tourism at Journera. "With Journera® Audiences you're reaching known travelers not bots, bookers not lookers. Journera's commercial partners include United Airlines, American Airlines, Hilton, InterContinental Hotels Group, Marriott International, Hyatt Hotels Corporation and many others. Together, these travel companies account for nearly 50 percent of all travel in the U.S. For more information about Journera's destination offering, visit https://journera.com/tourism. About Journera Journera is a technology company that provides a secure, real-time data exchange for creating more seamless travel journeys. Through its platform, Journera creates a complete view of the traveler's journey in real-time, enabling travel-related companies to create better travel experiences that drive increased loyalty and direct engagement with customers. Journera was recognized as a 2021 'World's Most Innovative Company' by Fast Company. For more information, visit www.journera.com.

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