businesswire | July 04, 2023
AlertMedia, the world’s leading provider of threat intelligence, emergency communication, and travel risk management solutions, today announced a new integration with Navan, a globally recognized travel and expense management company. Through the integration, joint AlertMedia-Navan customers can now automatically sync travel data from Navan into AlertMedia Travel Risk Management, providing travel risk and security teams a real-time view of employees’ locations while traveling for work, along with a powerful suite of tools to prepare employees ahead of business trips, monitor emerging travel risks, and respond quickly to keep travelers out of harm’s way.
“Business travelers face a multitude of potential threats, from severe weather and natural disasters to geopolitical conflicts and protests. As the volume of business trips continues to grow, managing these travel risks can become increasingly complex and challenging, especially for the largest organizations,” said Christopher Kenessey, CEO for AlertMedia. “Ensuring traveling employees are safe at all times starts with knowing where they will be and when—and being able to quickly identify when critical events emerge—which is exactly what this integration empowers security and travel risk leaders to do, all from a single interface.”
Available to customers worldwide, the turnkey integration drastically reduces the time required to identify, correlate, and respond to travel risks that may impact active trips or upcoming trips. Additional benefits of the AlertMedia-Navan integration include:
Frictionless travel data management: Unify travel safety and risk management workflows within a single pane of glass to enable faster, more consistent response processes.
Accurate, non-invasive location monitoring: Know where your traveling employees are at all times and their proximity to emerging risks with the AlertMedia mobile app and powerful mapping features.
Automatic, multichannel notifications to at-risk travelers: Accelerate response times to critical events with automated, multichannel notifications sent directly to impacted travelers or security teams.
AlertMedia helps organizations protect their people and business through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and with greater confidence. AlertMedia supports critical communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries.
prnewswire | September 29, 2023
The IHG One Rewards mobile app is redefining the travel experience with a greater emphasis on customer satisfaction – and it's earning rave reviews. The app's intuitive design and new features seamlessly guide guests through their booking journey from inspiration to customizing their in-room stay experience, all in the palm of their hands. As IHG's fastest-growing booking channel, the app has driven more than half of all digital bookings in 2023 and is the main platform for loyalty engagement. With the ability to inspire adventure, maximize loyalty earnings, and seamlessly integrate into the in-hotel experience, the app has received high ratings of 4.9 stars on the Apple store and 4.8 stars on the Android store.
"At IHG, we believe that technology can redefine hospitality and our IHG One Rewards mobile app is a testament to that. We knew that by placing our app at the center of delivering choice and control to our guests, we could stand out in the industry," said Jolie Fleming, Senior Vice President, Guest Products and Platforms at IHG Hotels & Resorts. "With new features rolling out weekly, we continue to offer greater customization and increased guest engagement through this channel. We have seen positive reviews from our most loyal guests who use the app devotedly and can't travel without it!"
The IHG One Rewards app is packed with new features that set it apart from other hotel apps, including:
New! Travel Wishlists. An in-app exclusive experience, members can now save properties to their Wishlists page to view later – easily allowing them to track future stays or add past stays they enjoyed to their list.
Wi-Fi Auto Connect. When enabled, this feature automatically connects a guest's mobile device to a property's Wi-Fi as soon as they walk through the doors. A one-time sign on is required and takes only two taps to join. More than 1 million users have signed up globally.
Room charges in real time. Guests at more than 3,000 hotels across the Americas can view their room charges as they happen during their stay. Available on the Reservation Summary page, guests can see in-room charges such as room service and dining charges.
Room details and customization. Guests can now easily see the size of the room booked, so there are no surprises when they show up! Plus, IHG has made it easier for guests to personalize their stays, whether that's by booking a room with a view of the mountains or selecting one with more space.
Seamless loyalty benefits experience. IHG One Rewards members can conveniently explore their current loyalty tier benefits and discover the exciting rewards they can unlock as they progress to higher tiers, as well as access and redeem Milestone Rewards, including free nights, food and beverage vouchers and complimentary suite upgrades.
Updated Wallet. Google and Apple Wallet users can add their IHG One Rewards membership and reservations to their digital wallet allowing for convenience and ease during travel.
More languages. The re-architected app is available in 20 languages across six global and Greater China focused app stores.
Jolie Fleming added: "Our app is designed for a new kind of loyalty program and for a new kind of traveler. We designed this app with our customers and are proud to say that it has exceeded expectations. The app's exceptional adoption rate, positive user feedback, and transformative impact on guest experiences has reinforced IHG's standing as a global leader in redefining hospitality through technology."
The IHG One Rewards mobile app also offers members a Best Price Guarantee with no hidden fees; and the ability to track the availability of rooms in their favorite hotels. Plus, guests are able to use guest service support and chat directly with customer care representatives directly in the app. And, for our top tier Diamond Elite members, they get priority access to Dedicated Diamond Support through the app.
The future of the IHG One Rewards mobile app
The mobile app has come out of a transformational year and new updates are always on the horizon. Upcoming features include the launch of Apple AirPlay at IHG Hotels & Resorts and virtual 360° tours of select Hotel Indigo properties globally. Not to mention, guests will soon be able to share Wishlists with friends and family, making the travel booking experience even more engaging and fun.
ABOUT IHG HOTELS & RESORTS
IHG Hotels & Resorts is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Business Travel, Hospitality Trends
Globenewswire | August 01, 2023
Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced its integration with Vrbo. Through a full API connection, owners and operators can manage all aspects of their Vrbo listing through the Cloudbeds platform. The integration creates a superior user experience with automation in onboarding, managing rates and availability, reconciliation, and more.
As one of the world’s premier channels for vacation rentals, Vrbo will enable Cloudbeds customers to maximize bookings by connecting them to its massive base of travelers seeking family-oriented travel and prime leisure experiences.
The integration solidifies Cloudbeds’ channel and distribution management solution as an industry leader, offering its lodging customers easy access to the world’s top distribution channels in order to maximize their visibility, reach new markets and different types of travelers, and ultimately increase bookings.
Richard Castle, Co-founder and COO of Cloudbeds, shares, “Our mission at Cloudbeds is to power all segments of hospitality, delivering owners and operators technology capable of competing with the big brands. It gives us great pride to be one of the few official software partners of Vrbo, and we’re excited to provide even more opportunities for our properties to reach new travelers.”
Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive. The award-winning Cloudbeds Platform brings together technology solutions to increase revenue, delight guests, and streamline operations into a single unified system, enhanced by a curated marketplace of third-party integrations. Founded in 2012, Cloudbeds was named No. 1 PMS, No. 1 Hotel Management System, and No. 1 Guest Messaging Software by Hotel Tech Report in 2023 and was recognized as a major player in the 2022 IDC Marketscape Report.