CardFree | May 18, 2022
CardFree launches CardFree Concierge, a full suite of solutions from geo-location for poolside ordering to enhanced in-room ordering. The solution is specifically tailored to deliver a superior guest experience while taking the strain off of employees through digital connectivity. CardFree is an all-in-one platform empowering businesses to create customized order, pay, and loyalty solutions.
CardFree has been working with various creative hotels to encourage this new customer experience, both in-room and onsite, with products like charge-to-room, loyalty integration, remote ordering anywhere on-premise with geo-location capabilities, and order and pay at the table solutions. The Concierge has resulted in an ordering increase of over 60 percent for the hotels implemented to date.
CardFree Concierge is more than just an application; it's a customized suite of digital solutions to ensure a consistently high-quality client experience. For example, geo-location ordering enables consumers to place orders from the pool, the lobby, or any other designated area, guaranteeing that a hotel employee can locate the client for delivery. Guests, who like to get room service? CardFree Concierge allows in-room ordering by mobile phone without an app. CardFree Concierge also provides:
Multi-unit menu management.
Catering and event management.
Self-directed kiosks for hotel restaurants and bars.
Pankaj Khanna, VP of Digital Product and Tech at Great Wolf Lodge, said, Through CardFree Concierge, we've been able to address critical food ordering scenarios and introduce innovative guest-friendly options like order-to-room, order ahead, and QR code ordering where guests have the option to either pay through their phone or charge it to their room. We've also seen improvements in our customer and employee satisfaction levels with the integration of self-serve kiosks designed for intuitive ordering
Brightspot | December 07, 2020
While group incentive travel programs anticipate relaunching safely in 2021, the Brightspot Travel Boutique seeks to reinvigorate travel grants with a curated list of individual incentive trip packages.
The Brightspot Travel Boutique was conceived out of a longing for incentive travel a trip alternatives to be appreciated by a victor and a visitor, ideal for isolating from huge gatherings during the pandemic or for remain along prizes in quarterly deals challenges. Each package in the inventory was deliberately considered by master organizers that utilization similar motivating force quality objections, resorts, and service as for their group programs.
AIRLINES AND AIRPORTS
Raleigh-Durham Airport Authority | August 10, 2021
Corporate business travel on airlines is expected to shrink by as much as 19 percent, and that decline could become permanent, an analysis from Raleigh-headquartered Beroe, Inc. found.
“When travel restrictions were imposed worldwide, businesses replaced direct meetings with virtual ones to contain the pandemic’s spread. Many businesses adapted to virtual meetings and have realized that not all meetings must be in-person. Businesses have also realized huge cost savings on air travel spend,” said Anusree Mohan, senior analyst at Beroe, in a statement. “In the future, airline travel will be a more mindful and thought-out way of traveling, allowing employees to have a better life balance and employers to have a better return on investment.”
Prior to the onset of the global coronavirus pandemic, business travelers represented about half of airline revenue, or about 1.7% of total global GDP, according to Beroe.
But with businesses seeking cost-saving measures, and integrating virtual meeting tools to conduct meetings, Beroe analysts are predicting short- and long-term effects on air travel.
“Businesses have suffered around the world in this pandemic. Thus, cost-cutting will remain their prime focus at least for the coming few years. And this will mean fewer corporate air travels,” said Anusree Mohan, Senior Analyst at Beroe. “Employee travel rate will decrease as corporate customers will remain concerned about health and safety.”
At Raleigh-Durham Airport (RDU), air traffic consisted of about 50% leisure and 50% business travel, spokesperson Stephanie Hawco told WRAL TechWire.
“The leisure market is recovering faster than the business market,” said Hawco. “Our current mix is about 65% leisure and 35% business.”
At the onset of the global coronavirus pandemic, and soon after, a dramatic reduction in air travel occurred at RDU, Hawco told WRAL TechWire in March. Compared to 2019, when about 14 million passengers traveled through the airport, 5 million traveled through the airport in 2020, Hawco noted.
Air travel through RDU is steadily increasing, Hawco said. The latest available data, from June 2021, released by the Raleigh-Durham Airport Authority, showed that June travel set a new passenger traffic peak since the onset of the pandemic in 2020.
The airport saw more than 887,000 guests pass through the airport in June, nearly a 15 percent increase over May traffic levels.