Nuvei | January 20, 2021
Nuvei, the payment technology partner of flourishing brands, announces report and overview of "Redefining travel payments in the post-COVID-19 era," a white paper report and survey pinpointing growth strategies for travel operators in the aftermath of the pandemic, driven by payment technology. Created as a team with Edgar, Dunn and Company ("EDC"), with investment from Visa, this far reaching study contains information, experiences and noteworthy insight for the travel area as it designs its 2021 rebound, including the basic significance of a computerized first system, the best and innovative payment models to receive, and what authoritative changes could all the more quickly catalyze growth opportunities.
The COVID-19 pandemic and its connected isolates and travel limitations significantly affected travel industry income all through 2020, leaving related organizations looking for arrangements. The new arrival of antibodies has flagged a promising end to current circumstances, furnishing travel administrators with the certainty to set their rebound strategies in motion. It was considering this that Nuvei got together with EDC, an autonomous, worldwide technique counseling firm having some expertise in payments and computerized monetary administrations, to deliver "Redefining travel payments in the post-COVID-19 era."
The report includes top to bottom experiences into current industry problem areas and payment-related answers for the future, interviews with top aircrafts and online travel specialists and an industry-wide review directed among September and November 2020, just as examination of the outcomes. It features changing client assumptions that require new methodologies for progress, including utilizing payment technology to a more noteworthy degree than previously and intended to support merchants in their recovery.
iberostar hotels & resorts | March 25, 2022
Talkdesk®, Inc., a worldwide customer experience leader for customer-obsessed businesses, has been selected as the contact center solution provider by Palma-based tourism icon Iberostar Hotels & Resorts. Talkdesk facilitated Iberostar's transition from on-premises to virtual call center operations. Additionally, Talkdesk assists a prominent travel and tourism company in its cloud migration.
Iberostar Hotels & Resorts was able to construct a single virtual reservation center using Talkdesk CX CloudTM, an end-to-end customer experience solution. Advanced routing capabilities aided their agents in managing variable call volumes, and their agents' strong connection with SalesforceTM enabled them to give a more personalized experience to each visitor. The Talkdesk technology-enabled Iberostar Hotel & Resorts agents to continue providing the company's industry-leading customer service regardless of their location.
Lucía Rubio, contact centers and CX online director, Iberostar Hotels & Resorts, said, "With the Talkdesk solution, no matter where our agents are working, they have the tools they need to make guests feel valued and welcomed in every interaction."
"With a modernized virtual contact center solution, Iberostar Hotels & Resorts empowers their agents to support the kind of holiday experience guests deserve, from the very first contact onwards. Talkdesk is proud to partner with them in achieving their customer experience goals."
-Kieran King, chief customer officer, Talkdesk
Globus family of brands | May 19, 2021
More than 60% of American travelers are vaccinated, and 70% of globetrotters are in a "travel state-of-mind" as a result of technological advances. Americans are trying to rekindle their desire to travel with increasing enthusiasm. The award-winning Globus, Cosmos, Avalon Waterways, and Monograms brands have taken notice, inspiring travelers to schedule an exciting comeback to the world they've been missing and rekindle their passion with travel.
"People like traveling. "It's what we talk about; it's what we anticipate," said Steve Born, the Globus family of brands' chief marketing officer. "Travel is, in particular, the second-most-searched topic on the internet." For more than 90 years, the Globus family of brands has shared its passion for travel with fellow travelers all over the world. This recent 'detour' has been painful for us and them, but it has also reminded us how much we enjoy our long-lost love.
Finally, with increased access to countries all over the world, we will move away from our sadness and make plans for life-changing experiences. We can put down our phones and return to our passion for face-to-face connection. It's time to make plans to return to the world we've missed – and to the places that have missed us as well."
The company's NEW marketing campaign, which debuted today, focuses on world-famous attractions such as Michelangelo's David, the Sphinx, the Eiffel Tower, and the Easter Island Statues, serenading tourists with Player's "Baby Come Back." The Globus family of brands hopes that by doing so, travelers will be inspired to reconnect with the world. And maybe no travel company is well-positioned to spur a comeback in travel this year and 2022. Globus, Cosmos, Monograms, and Avalon Waterways provide over 500 vacation itineraries across six continents and 70 countries, ranging from guided tours and packaged vacations to the river and small-ship cruising vacations.
"In the last year, we've unveiled more ways than ever before to explore, discover, and experience the world's most beautiful destinations," Born said. "From introducing 'Choice Touring by Globus' in Europe and North America to expanding our 'Undiscovered' tour series around the globe and introducing new Storyteller sailings with celebrity hosts; Active & Discovery vacations on the world's most famous waterways; and Special Interest cruises with Avalon Waterways, the Globus family of brands is ready to help travelers leave normal behind and get back to amazing"
ABOUT GLOBUS FAMILY OF BRANDS
Group Voyagers, Inc., headquartered in Littleton, Colorado, is a privately owned company that markets and sells the Globus family of brands in the United States. Globus, Cosmos, Monograms, and Avalon Waterways all offer unparalleled tours, independent travel packages, river, and small-ship cruise opportunities for travelers. The Globus family of brands is committed to enriching the lives of travelers by converting exotic destinations into familiar harbors, where the cost of travel is forgotten and replaced by personal value. With 90 years of international travel experience, the Globus family of brands is considered the world's largest tour operator.