Deem | April 04, 2022
Deem announced the suspension of its legacy mobile corporate travel software, Work Fource, at the beginning of April 1, 2022. Deem is a leading mobile-first corporate travel management software provider. Customers are invited to download Deem's latest mobile application, Etta, for iOS and Android, which passengers may access with their existing credentials. When tourists check in, their current traveler profiles and preferences will be completed in Etta.
Etta, a business travel software launched in February 2021, is a powerful trip booking and management companion. Etta, designed with a mobile-first philosophy, offers a user-friendly experience and greater traveler-focused features, including the award-winning Travel SafetyCheck and accessibility attributes.
Etta's newest and most innovative feature for corporate travel management software is the integration of Uber for Business, which was revealed on March 2 at Deem's 2022 Miles Ahead event. Once completed this summer, business travelers will be able to hail an Uber for a Business trip straight from the Etta app, expediting the booking process and collecting critical mobility data for businesses. No other corporate travel management software combines this simplicity and data storage level in a single trip booking and management solution.
Deem advises that you use the Etta mobile app with iOS 14.0 or above or Android 9.0 or higher to guarantee that all of Etta's features are activated.
eDreams | February 18, 2022
eDreams ODIGEO, one of the world's largest online travel companies and the second-largest in terms of flights globally, announced that it has achieved greater personalization for travelers following the deployment of a new iteration of the AI technology that powers its travel search engine. As a result, almost three-quarters of users (72%) with a previous search made, now order the first recommended travel option provided to them via search. This represents an increase of +17% since the technology was introduced at the end of last year.
The Company's unique travel search engine is supported by a set of algorithms that make predictions on the travel proposals that better meet each traveler, considering the user's previous selections together with dozens of additional criteria and data points as well as aggregated data from 1.7 billion monthly searches from users.
Providing truly personalized travel experiences is a key priority for the business as it strongly enhances the customer experience, making it easier and faster for travelers to book the travel option that is most convenient and tailored to their individual needs and preferences, which ultimately means cost, effort and time savings for travelers. The accuracy of this technology reduces the need for users to manually use filters, spend time browsing, comparing and building different itineraries on their own, as the platform makes all the necessary combinations and calculations on their behalf, and in a matter of seconds.
The personalization of the booking funnel also brings advantages to the business. When given personalized and tailored-made travel propositions, users are more likely to complete their bookings after making a search on the platform, translating more searches into bookings. The business has seen a growth in conversion rates following the implementation of this enhanced AI solution.
"MBL is transforming the way we do business by enabling us to offer a better shopping experience and personalized itineraries for our customers. Over the past five years, we have invested heavily in developing proprietary technology to industrialise data science, machine learning, and artificial intelligence across our organization, and we are excited to see such positive results in improving the traveler experience. With this latest enhancement, we offer our customers unique tools that dramatically improve their ability to search and book for the most convenient travel products.
-Christoph Dieterle, Chief Product and Retail Officer
Our ambition is to go above and beyond to continue being a leader in the application of Machine Learning and AI at scale in the travel sector, driving continuous innovation and serving as a lighthouse for the wider industry. As a technology company and the second-largest flight retailer in the world, we leverage our unrivalled data to create superior itineraries and offers for the 17 million travelers that book with us every year.
About eDreams ODIGEO
eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 660 airlines. The business conceptualised Prime, the first subscription product in the travel sector which has topped 2 million members since launching in 2017. The brand offers the best quality products in regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.
Fareportal | December 02, 2021
The popularity of chat platforms has transformed the customer relationship management landscape. Chat platforms are now ubiquitous and have made their way into the fabric of everyday life. The demand for chat-based communications tools to support customers has grown, and that trend skyrocketed exponentially during the pandemic – a time when travel companies struggled to address the sharp rise in customer support requests.
In response, Fareportal, the travel tech company powering online travel agencies CheapOair and One Travel, went to work to enhance its existing chatbot service. The chatbot uses natural language understanding to mimic human conversation and is available 24/7. Customers can engage with the chatbot to search for flights, request help with their existing booking, and make changes to – or even cancel – their existing bookings quickly and easily. The chatbot can resolve most inquiries and when needed, complex cases that require human intervention are routed to the company's live agents.
"The number of travelers needing our assistance keeps growing, so we've fast tracked many innovations for CheapOair and OneTravel. Our commitment to customer service is unwavering, and we are very pleased to offer our customers an easy to use and efficient chatbot solution."
-Werner Kunz-Cho, CEO of Fareportal
Due to the success of the chatbot's end-to-end solution that helps customers through the lifespan of their travel plans, the tool handles 7,000 chats daily, a 12-fold increase from January 2021, with a 55% containment rate for chats resolved by the bot and a 95% success rate in customers' intent identification. Further enhancements will be rolled out in the future as the demand for chatbot-based service grows and customer needs evolve.
CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal's family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million hotels, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.