businesswire | August 16, 2023
Bleisure travel has been deemed a pandemic silver lining, according to The Year of “New” Traveler report from the American Hotel and Lodging Association (AHLA), published in 2022. Although combining leisure and business travel wasn’t a new concept before 2020, such arrangements have become more commonplace as multi-day bleisure trips are a new travel norm.
Further, today’s traveler wants it all from their lodging and travel provider. While cleanliness and safety are table stakes, they also crave multiple amenity options like dining at different price points, gaming, retail shopping, theater-style shows and spa treatments. Bleisure travelers not only want the additional amenities, but they also desire access to self-booking and self-service technology, to make the most of their time between business and leisure.
Potawatomi Casino Hotel, located in downtown Milwaukee, is one such property that not only provides several on-site amenities but has implemented hospitality technology to create guest and employee champions at every touchpoint. Potawatomi Casino Hotel, one of Wisconsin’s most popular entertainment destinations featuring more than 1.1 million square feet, chose to replace systems previously in use with two award-winning point-of-sale (POS) systems from Agilysys to optimize food and beverage interactions and enhance guest and staff experiences.
Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of hospitality software solutions that delivers High Return Hospitality. Its latest point-of-sale (POS) systems combine highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes strong information security for data protection. The robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increased operational efficiency.
Since installing the POS platforms from the Agilysys Hospitality Core Collection™, Potawatomi Casino Hotel staff have been able to provide enhanced experiences throughout the property that serves 6 million-plus guest visits annually. The property, owned and operated by the Forest County Potawatomi Community, features:
Gaming, which includes state-of-the art slot machines, bingo, table games and a temporary sportsbook.
Restaurants and bars, including the four-star Dream Dance Steakhouse Canal Street Café, authentic Asian noodle and sushi bar RuYi and The Potawatomi Marketplace.
Entertainment at several on-site venues, such as the 1,500-seat Potawatomi Event Center and nightlife hot spot Bar 360.
Deluxe amenities at its 500-room, 19-story hotel, including 75 suites, some of which offer stunning views if the Milwaukee skyline and Lake Michigan.
Full-service catering for corporate and social events.
With such a large, comprehensive enterprise, the 3,000-employee Potawatomi Casino Hotel has improved guest and staff experience by investing in Agilysys’ mobile food & beverage ordering and kiosk systems, resulting in better reviews, increased satisfaction and greater on-property spend.
“Coming off the pandemic, guests want it all, and technology helps us deliver,” said Garret Finocchiaro, CIO at Potawatomi Casino Hotel. “We are in a much better position to create the High Return Hospitality experiences they expect with Agilysys’ POS solutions at staff members’ fingertips. Additionally, such technology helps us attract and retain top talent in a tight labor market in a growing sector.”
The U.S. Bureau Labor Statistics reports overall employment in the gaming industry is expected to increase 17% from 2021 to 2022 — quicker than the average for all occupations. As such, Potawatomi Casino Hotel management understands the need for hospitality-specific solutions to up the proverbial ante to keep staff — and guest — satisfied in this growing industry.
“Potawatomi Casino Hotel understands the need to deliver Return on Experience so the millions of visitors and guests that come through its doors receive such amazing interactions and memories that they post on social, tell their friends about it and come back for more,” Darren Student, Vice President Sales, Agilysys. “We can’t wait to see how this amazing property continues to grow as we move into a long-term partnership and the company invests in a comprehensive suite of Agilysys hospitality solutions that deliver greater guest and staff loyalty.”
About Potawatomi Hotel & Casino
Set in the heart of Milwaukee, Potawatomi Casino Hotel is Wisconsin’s premier entertainment destination, offering guests the best in gaming, dining and entertainment. The property features a 500-room, 19-story hotel, the second largest hotel in Milwaukee; a new sports betting operation; and more than 60,000 sq. feet of event space. In 2022 Potawatomi announced a $100 million renovation project of the casino’s third floor, which is scheduled to be complete in 2023. To discover more visit www.paysbig.com.
About Return on Experience (ROE)
When it comes to software, most resorts talk about return on investment (ROI). In hospitality, short-term ROI is table stakes. Return on Experience (ROE), provided through Agilysys software, ensures every experience at every touchpoint creates a champion – not a critic – for both guests and staff members alike. This way, guests do more, spend more and have a higher intent to return and recommend on Yelp, Trip Advisor and other popular platforms. Check out our 30-deep Experiencer Enhancers™ Collection, along with our venue-specific Hospitality Solutions™ designed to maximize your specific need.
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.
prnewswire | July 11, 2023
With the significant increase in European travel from North America, Exodus Travels the award-winning leader in adventure travel, has launched a new Active Europe Collection. This expanded offering, including hiking and cycling trips, features more than 19 new itineraries across nine European countries. These new adventures are designed to bring travelers closer to Europe's hidden gems while enjoying new and unique experiences in the great outdoors.
The new Active Europe Collection encompasses active itineraries that have been meticulously crafted to cater to adventure enthusiasts, with options for every skill level and interest. From the Tuscan countryside and the UK's Lake District to Norway's Fjords and the Mediterranean Coast, each trip promises to deliver unforgettable moments and authentic encounters with Europe's natural wonders.
"We understand the growing desire for active travel experiences that go beyond traditional sightseeing, and the Active Europe Collection was designed to fulfill these aspirations," says Katy Rockett, Director of Growth, North America for Exodus Travels. "With our team of expert local guides and carefully crafted itineraries, travelers can revel in transformative experiences that have a lasting impact."
The new European collection includes a variety of memorable adventures including:
Tuscan Hills & Chianti Wines – Premium Adventure: On this eight-day guided tour, guests will enjoy an elevated experience as they explore the idyllic Tuscan countryside, with a stay in an exclusive villa complete with a pool and private chef. From this base, which is located close to the medieval town of San Gimignano, the trip features five days of gentle walking and sightseeing, including visits to Florence and Siena, as well as timeless villages and the quaint walled town of Certaldo. Activities includes three wine-tasting experiences, as well as a visit to Brolio Castle gardens, the birthplace of Chianti wine.
Castles, Hadrian's Wall & the Lake District Travelers can discover the forts, fells, and film sets of northern England on this new six-day guided trip that offers a wonderful combination of history and hiking. Highlights include a visit to beautiful Alnwick Castle, which stood in as Hogwarts in the first two Harry Potter movies, the striking Bamburgh Castle on the Northumberland coast, the Holy Island of Lindisfarne to see the historic priory ruins, and much more. Travelers will also hike a section of Hadrian's Wall, hike Cat Bells for unforgettable views over the Lake District, and summit Helvellyn, a walk considered to be among the most beautiful in the UK.
Cycling the Mediterranean Coast in Spain Cycle between the vibrant cities of Barcelona and Valencia on this week-long guided adventure on two wheels. Travelling along the Mediterranean coast, with stays at a different seafront hotel each night, the itinerary features a fantastic mix of cycling lanes and quiet paved roads, with only four short transfers on the cycling days.
Cycling the Coastal Portuguese Camino: Following the Atlantic shoreline, the Portuguese Camino coastal route is perhaps the most scenic of the trails that comprise the iconic Camino de Santiago. On this eight-day culture-cycling adventure, guests start in Porto and head north, eventually crossing into Spain and to the final stop in Santiago de Compostela. Along the way, the tour visits a string of atmospheric coastal towns, and through the picturesque Galician countryside, while also collecting the stamps necessary to receive the Compostela certificate in Santiago, proof of completion of this historic pilgrimage.
Walking the Fjords: The Norwegian fjords are rightly ranked as one of the most stunning natural wonders of the world and on this nine-day guided hike, travelers will be immersed in the stunning landscapes that define this region, including snow-capped mountains, steep green hillsides, and powerful waterfalls plunging into calm, clear fjordic waters. By exploring by foot, travelers enjoy unique access to areas of stunning beauty and high panoramic viewpoints. In the fjords, guests stay in two locations – a cozy family-run guesthouse that looks towards the Feigumfossen waterfall, and another family-run hotel on the waterfront in the town of Fjærland.
Cycle the Loire Valley: On this gentle week-long cycling adventure, travelers ride sections of the Loire à Vélo, a scenic cycling route that tracks along the Loire River – from Blois to Saumur – past orchards, vineyards, and small villages. Highlights include visits to a magnificent chateau steeped in Renaissance history, stops at the world-renowned vineyards of Vouvray and Chinon, and much more.
In related news, Exodus Travels announced the "Join the Adventure" promotion with significant savings. This special promotion includes major savings on select trips in two ways:
Join the Adventure Together -- Book a trip with a travel partner departing in 2023 and the second person will receive 25% off the cost of their trip; or
Join the Adventure Solo -- Solo travelers can take advantage of 50% off the price of a single supplement. If no solo rooms are available or there's a preference to be paired with a roommate, Exodus Travels will pass along the equivalent savings.
As with all itineraries, Exodus Travels prioritizes sustainable and responsible travel practices, fostering a deep connection with local communities and minimizing the environmental impact.
About Exodus Travels
For nearly 50 years Exodus Travels has been the leader in active adventures and is known for "improving life through travel." Exodus Travels is the winner of the National Geographic Traveller Reader Awards and is a recipient of the Conde Nast Traveler Readers' Choice Award, Wanderlust Magazine's Best Tour Leader of the Year, USA Today's Readers' Choice Award and the British Travel Awards.
Exodus Travels provides unforgettable journeys and expert insights through more than 500 active adventures to Europe and 100 other countries. Award-winning trips across seven continents include active adventures to the majestic peaks of Kilimanjaro, the agent wonders of Machu Picchu, the breathtaking beauty of Italy's Amalfi Coast, and other memorable destinations.
With an unwavering commitment to sustainability, Exodus Travels is dedicated to creating incredible, responsibly run adventures, and understands the importance of regenerative travel. Efforts include a "re-wilding" initiative that ensures for every traveler, 100 square meters of land is dedicated to preservation projects. Exodus Travels is dedicated to creating memorable and responsible adventures so travelers can book and travel with confidence.
prnewswire | August 31, 2023
Cendyn, a catalyst for digital transformation in the hospitality industry, proudly announces the strategic acquisition of WIHP, an industry leader in hotel digital marketing services and technology. The acquisition signifies a key milestone in Cendyn's quest to facilitate profitable revenue growth for the hospitality industry through continued investment in driving direct bookings.
For close to 30 years, Cendyn has established itself as a pioneer in empowering people to excel in hospitality through world-class technology and services. This commitment enables hoteliers to foster deeper guest relationships, increase direct bookings, and enhance overall bottom-line results.
The merger between Cendyn and WIHP represents a leap for Cendyn, reinforcing its EMEA and global footprint at a time when the industry is focused on driving more profitable revenue. By joining forces, the two entities create a digital ecosystem that empowers clients of both Cendyn and WIHP to generate profitable revenue growth driven through their direct booking channels.
"We are thrilled to embark on this transformative journey with WIHP," said Jack Blaha, CEO at Cendyn, "The synergy between both companies is remarkable, and with WIHP's metasearch prowess, this merger reaffirms our commitment to driving more demand for our customers' most profitable direct booking channel."
"At the core of this transformative acquisition lies two true digital leaders in the industry," said Vincent Ramelli, CEO at WIHP. "Marrying Cendyn's rich heritage with WIHP's state-of-the-art metasearch expertise establishes a new epoch in the hospitality industry. We are incredibly excited to see what we can achieve together for our industry."
As Cendyn and WIHP unite under this acquisition, hoteliers can expect a revolutionized approach to hotel digital marketing services, setting an elevated standard for the future of hospitality technology.
Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. With offices located across the globe, in the United States, Germany, United Kingdom, Singapore, Bangkok, and India, Cendyn serves tens of thousands of customers across 143 countries.