DESTINATION AND TOURISM, INDUSTRY OUTLOOK
Travelex Insurance Services | January 17, 2023
Travelex Insurance Services, one of the leading U.S. travel insurance companies, and Collette Travel Service, Inc., an award-winning premium tour operator, have announced a partnership that will allow Collette to offer Travelex travel insurance products and services starting January 3, 2023.
Jaclyn Leibl-Cote, President and Chief Brand Officer at Collette, expressed, "We're excited for this opportunity to provide our travelers with some of the industry's best insurance plans and services." She further stated, "Travelex's quality insurance products, superb customer service record and claims payment history convinced us to partner with them. We think our clients will be very happy with Travelex's offerings."
(Source- PR Newswire)
Travelex President and CEO Shannon Lofdahl shared that her company has collaborated with Collette for months to develop and roll out comprehensive travel protection policies for its clients. She remarked, "Our teams worked together to complete implementation and agent training for the launch. "We're ready to serve Collette's travelers as they explore the world,” Shannon Lofdahl concluded.
(Source- PR Newswire)
About Travelex
For over 25 years,Travelex Insurance Services has been the go-to for reliable and affordable travel protection in the United States. It is a well-known collaborator in the tourism sector, offering services that enable vacationers to make and safeguard memories. Customer service, technology, and innovation are just some of the categories in which Travelex has been recognized as a market leader.
About Collette
Collette, the oldest tour operator in North America, is trusted by visitors. It is distinguished by its customizable tour pacing, ties to the travel industry, and full travel protection coverage. The organization has focused on customer satisfaction since 1918 and offers 160 journeys to all seven continents via five types of travel, including small group tours and river cruises. The company's headquarters are located in Pawtucket, Rhode Island, with divisions in the United Kingdom, Canada, and Australia.
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BUSINESS TRAVEL, AIRLINES AND AIRPORTS
GO7 | February 22, 2023
On February 21, 2023, Sansa Airlines (SANSA), a domestic airline in Costa Rica, partnered with GO7 to enhance its inventory management, passenger experience, distribution, and growth support across multiple channels. Through the partnership, it will use GO7's AeroCRS solution for reservations, flight or fare management technology and inventory management.
GO7 is a travel technology company dedicated to the travel brand's transformation, supporting SANSA's growth and distribution strategies across the Central American region. With its support, the airlines would improve its services, providing more passenger options. In addition, it will enhance the company's agility in response to the demand trends. This integration has resulted in the relaunch of the airlines' travel service between San Jose and Managua in 2022 and an expected new connection to Panama in 2023.
SANSA has selected GO7's AeroCRS solution, replacing its previous passenger service system with more modernized modular technology stack services. This replacement has made it more flexible with its travel routes, advanced passenger service and capacity. It deploys the AeroCRS solution as an online distribution platform for its flight inventory, making it more visible for online travel agencies (OTAs) and metasearch engines, accelerating its customer reach. The solution supports its growth strategy and establishes it as a more reliable airline in Central America.
Managing Partner of SANSA, Julio Caballero, said, "Partnering with GO7 complements our growth and expansion plans perfectly." He added, "Throughout the onboarding and implementation process, our team has enjoyed exemplary communication with the GO7 team; they've listened to all our needs and delivered solutions, and the training process was thorough and efficient. We look forward to growing our operation and increasing passenger volume with the help of GO7's purpose-built and unique solutions."
(Source – Cision PR Newswire)
CEO of GO7, Meir Hadassi Turner, said, "SANSA is focused on continuous improvement of their passenger service quality, which is precisely the type of airline we want to partner with." He added, "I am confident our solutions will give SANSA the support it needs to continue growing revenue and expanding its footprint across the Central American region and beyond."
(Source – Cision PR Newswire)
About GO7
Founded in 2023, GO7, a travel tech company, provides solutions for airline reservation systems, passenger service systems, airline technology, airline distribution, passenger retail, information technology and services, aviation, and global distribution systems. Its flexible customer-centric technology gives authority to airlines and travel operators. Its integrated solutions transform the airline's commercial operations with its all-in-one technology solution. Airlines trust it for operational consulting, baggage management, interlining, payments, loyalty, passenger services, ticketing, and distribution. With the acquisition of AirBlackBox, WorldTicket and AeroCRS, the investment company, 777 partners, has established it as GO7.
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TRAVEL TECHNOLOGY
RetailMeNot | February 27, 2023
Trip.com, an international travel services provider, has recently launched its solution TripGen, offering live travel assistance with chatbot-designed AI technology. The solution provides customized options for travel routes, travel booking recommendations and itineraries in real-time on the Trip.com platform.
It offers all the solutions needed for safe travel in one application, making it more accessible and customer friendly. Trip.com is committed to giving personalized all-inclusive search solutions for the best hotels, flights, hotels, and travel guides according to the traveler's desires. Furthermore, with the integration of an advanced context-based Natural Language Processing (NLP) chatbot, it extends its search capability.
This feature responds with exact answers to the user's vague and complex questions. It quickly suggests recommendations to any fragmented travel-related questions related to pre-trip decisions and in-trip arrangements. It also helps travelers at any stage of their travel, from arranging flights and hotels to tours and transportation, making the whole process stress-free.
COO of Trip.com, Schubert Lou said,"The goal of Trip.com is to become your trusted trip companion. The release of TripGen provides real-time, question-and-answer services in the Trip.com app, resulting in greater, faster, and more diverse support for the traveler". He added, "TripGen currently supports English, Japanese, Korean and traditional Chinese. More languages will be added depending on user needs. On the technical side, TripGen has integrated the OpenAI API, which developed ChatGPT based on GPT (Generative Pre-trained Transformer) architecture. In the future, we will consider other NLP model alternatives and continue on our journey to provide the ultimate product experience for the traveler.
(Source – Cision PR Newswire)
About Trip.com
Headquartered in Singapore, Trip.com, a global online travel agency, offers services for flights tickets, hotels booking, train tickets, and the internet. It enhances the travel experience from a short trip to a nearby city to a long adventure across the continent, helping travelers at every step of the journey. It has connected about 1.2 million hotels and over 500 airlines in approximately 200 countries to travelers. With a committed customer service team, it offers services non-stop 24/7 and assists travelers worldwide. It also provides an all-in-one travel application with features like trip coins, app-inclusive deals, easy trip planning, the latest travel updates, and worldwide coverage.
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