Hospitality Trends
prnewswire | August 22, 2023
Dripkit Coffee, a leading single-serve pour over solution for a variety of roasters and wholly owned subsidiary of NuZee Inc. (Nasdaq: NUZE), is teaming up with new Columbus, Ohio hotel, The Junto, to launch an in-room coffee solution honoring Ohio State's 1926 homecoming queen, Maudine, the Holstein cow.
In 1727, Benjamin Franklin — you may have heard of him — founded a "club for mutual improvement," which he styled The Junto. Ben's club brought together people from diverse backgrounds to discuss issues and ideas of the time. The Junto hotel is a modern-day embodiment of this idea. With an emphasis on public gathering spaces, the hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another.
In designing the packets for this collaboration, The Junto and Dripkit teams drew inspiration from the hotel's breakfast and coffee shop, Maudine's. In 1926, when Rosalind Morrison won the distinction of Ohio State University Homecoming Queen and learned that she had received more votes than there were students at the school, she passed her crown to the runner-up, Maudine Ormsby. An esteemed member of the university's dairy herd, known for her award-winning milk production, Maudine was officially declared Queen.
The black and white cow print Dripkits featuring a small yellow crown can be found in all 198 rooms of the hotel for guests that need a pick-me-up before heading down to Maudine's for breakfast, visiting the hotel's two restaurants or walkup food window, meeting in the multiple event spaces, or hitting one of the many amenities including a gym, patio, working spaces, and "Gear Garage," where hotel guests can borrow bicycles, kayaks, paddleboards, instant cameras, backpacks, and GoPro video cameras.
Founded in 2017 by Ilana Kruger, Dripkit offers single serve pour over coffee formats on a large scale to combine convenience and quality. Dripkits produce a 10oz cup of coffee using 17g of roasted and ground coffee without the prep or cleanup of a traditional pour over. The just-add-water format enables hotel guests and visitors to brew the perfect cup of coffee in two minutes and enjoy freshly roasted specialty coffee on-the-go, sans equipment, and without the mess.
The Junto joins an esteemed line of Dripkit hospitality partners, which include Kayak and Autocamp. Dripkit Coffee is a business division of the NuZee (NASDAQ: NUZE) brand portfolio. To learn more, please visit https://dripkit.coffee.
About The Junto
The Junto is an independent hotel developed by Columbus-based Rockbridge, under the company's Makeready division. This is Makeready's first Columbus hotel, following hotels in Savannah, Charleston, Nashville, Denver and Dallas. The company is planning a second hotel in the Merchant Building underway next to the North Market.
About Dripkit
Dripkit offers a large-size single serve pour over format that delivers what it believes to be a barista-quality coffee experience to coffee drinkers in the United States. The brand has combined its focus on convenience and quality, as well as a goal of using first-rate, ethically sourced coffee beans, to become a leader in the single serve coffee category.
About NuZee Coffee
NuZee, Inc., (NASDAQ: NUZE), is a leading co-packing company for single serve coffee formats that partners with companies of all sizes to help them develop within the single serve and private label coffee category. Providing innovative and eco-conscious solutions with the flexibility and capacity for both small roasters and large global brands, NuZee is revolutionizing the way single serve coffee is enjoyed in the United States. Through the brand's unique process, NuZee fulfills every aspect of co-packing needs, from roasting and blending, to packing and packaging. NuZee has production facilities in the United States and Korea.
Read More
Hospitality Trends
businesswire | August 16, 2023
Bleisure travel has been deemed a pandemic silver lining, according to The Year of “New” Traveler report from the American Hotel and Lodging Association (AHLA), published in 2022. Although combining leisure and business travel wasn’t a new concept before 2020, such arrangements have become more commonplace as multi-day bleisure trips are a new travel norm.
Further, today’s traveler wants it all from their lodging and travel provider. While cleanliness and safety are table stakes, they also crave multiple amenity options like dining at different price points, gaming, retail shopping, theater-style shows and spa treatments. Bleisure travelers not only want the additional amenities, but they also desire access to self-booking and self-service technology, to make the most of their time between business and leisure.
Potawatomi Casino Hotel, located in downtown Milwaukee, is one such property that not only provides several on-site amenities but has implemented hospitality technology to create guest and employee champions at every touchpoint. Potawatomi Casino Hotel, one of Wisconsin’s most popular entertainment destinations featuring more than 1.1 million square feet, chose to replace systems previously in use with two award-winning point-of-sale (POS) systems from Agilysys to optimize food and beverage interactions and enhance guest and staff experiences.
Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of hospitality software solutions that delivers High Return Hospitality. Its latest point-of-sale (POS) systems combine highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes strong information security for data protection. The robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increased operational efficiency.
Since installing the POS platforms from the Agilysys Hospitality Core Collection™, Potawatomi Casino Hotel staff have been able to provide enhanced experiences throughout the property that serves 6 million-plus guest visits annually. The property, owned and operated by the Forest County Potawatomi Community, features:
Gaming, which includes state-of-the art slot machines, bingo, table games and a temporary sportsbook.
Restaurants and bars, including the four-star Dream Dance Steakhouse Canal Street Café, authentic Asian noodle and sushi bar RuYi and The Potawatomi Marketplace.
Entertainment at several on-site venues, such as the 1,500-seat Potawatomi Event Center and nightlife hot spot Bar 360.
Deluxe amenities at its 500-room, 19-story hotel, including 75 suites, some of which offer stunning views if the Milwaukee skyline and Lake Michigan.
Full-service catering for corporate and social events.
With such a large, comprehensive enterprise, the 3,000-employee Potawatomi Casino Hotel has improved guest and staff experience by investing in Agilysys’ mobile food & beverage ordering and kiosk systems, resulting in better reviews, increased satisfaction and greater on-property spend.
“Coming off the pandemic, guests want it all, and technology helps us deliver,” said Garret Finocchiaro, CIO at Potawatomi Casino Hotel. “We are in a much better position to create the High Return Hospitality experiences they expect with Agilysys’ POS solutions at staff members’ fingertips. Additionally, such technology helps us attract and retain top talent in a tight labor market in a growing sector.”
The U.S. Bureau Labor Statistics reports overall employment in the gaming industry is expected to increase 17% from 2021 to 2022 — quicker than the average for all occupations. As such, Potawatomi Casino Hotel management understands the need for hospitality-specific solutions to up the proverbial ante to keep staff — and guest — satisfied in this growing industry.
“Potawatomi Casino Hotel understands the need to deliver Return on Experience so the millions of visitors and guests that come through its doors receive such amazing interactions and memories that they post on social, tell their friends about it and come back for more,” Darren Student, Vice President Sales, Agilysys. “We can’t wait to see how this amazing property continues to grow as we move into a long-term partnership and the company invests in a comprehensive suite of Agilysys hospitality solutions that deliver greater guest and staff loyalty.”
About Potawatomi Hotel & Casino
Set in the heart of Milwaukee, Potawatomi Casino Hotel is Wisconsin’s premier entertainment destination, offering guests the best in gaming, dining and entertainment. The property features a 500-room, 19-story hotel, the second largest hotel in Milwaukee; a new sports betting operation; and more than 60,000 sq. feet of event space. In 2022 Potawatomi announced a $100 million renovation project of the casino’s third floor, which is scheduled to be complete in 2023. To discover more visit www.paysbig.com.
About Return on Experience (ROE)
When it comes to software, most resorts talk about return on investment (ROI). In hospitality, short-term ROI is table stakes. Return on Experience (ROE), provided through Agilysys software, ensures every experience at every touchpoint creates a champion – not a critic – for both guests and staff members alike. This way, guests do more, spend more and have a higher intent to return and recommend on Yelp, Trip Advisor and other popular platforms. Check out our 30-deep Experiencer Enhancers™ Collection, along with our venue-specific Hospitality Solutions™ designed to maximize your specific need.
About Agilysys
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.
Read More
Hospitality Trends
prnewswire | August 29, 2023
Quark Expeditions, the global leader in polar adventures, announces the launch of a new Partner Portal for travel advisors and their firms—including an industry-first AI platform that will make every advisor a polar expert.
"Our Partner Portal for travel advisors offers unmatched, industry-leading innovation and efficiency," said Wendy Batchelor, Vice President of Marketing for Quark Expeditions. "Anchored by the best team and the deepest experience in our sector, our blend of one-stop digital resources and lightning-fast AI tools will fuel sales success for our polar expedition partners—and this is only phase one; look for more exciting developments soon!"
From customizable promotional and marketing materials, to the latest polar news and incentives plus Quark Expeditions' learn-from-anywhere PolarPRO training platform, the Partner Portal provides both inspiration and education—along with Parker the Polar Bear, the industry's first real-time, AI-driven virtual polar resource!
"Our new AI-enabled virtual assistant leverages secure, cutting-edge language models trained by our own technology team using extensive in-house knowledge repositories," said Rajesh Thiagarajan, Director of Digital Products with Quark Expeditions' global development team. "Parker, together with the full suite of digital resources on the Partner Portal, will reduce time demands for advisors through fast and accurate answers to every polar client's questions."
To learn more about the Partner Portal and its AI capabilities, travel advisors can contact the Quark Expeditions sales team—or click here to register and launch their polar expedition sales journey today!
About Quark Expeditions
The global leader in polar adventures for more than 30 years. The most passionate and seasoned team in the industry, taking explorers to the ends of the earth. Going where few ever dream, and walking where few ever will. Delivering extraordinary experiences and enriching lives through travel, Quark Expeditions is a Travelopia specialist company.
Read More