FCM gains SAP Concur TMC Elite Partner Level

TravelDailyNews International | November 26, 2019

FCM Travel Solutions is one of the first major global travel management companies to achieve the coveted TMC Elite level within the SAP Concur Partner Program for TMCs – the highest level of engagement and collaboration attainable between any TMC and the travel expense and invoice management solutions provider. TMC Elite partner level reflects FCM’s continued focus on delivering the best possible levels of service and experience across the industry’s leading solutions. In order to qualify for the TMC Elite partner level, FCM had to meet strict criteria, including TMC certification. This three-month operational process assessed FCM staff’s aptitude for implementing and supporting SAP Concur solutions for their customers and provided training programs to sharpen their expertise and product knowledge.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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DESTINATION AND TOURISM, INDUSTRY OUTLOOK

Collette Travel and Travelex Partner to Offer Travel Insurance

Travelex Insurance Services | January 17, 2023

Travelex Insurance Services, one of the leading U.S. travel insurance companies, and Collette Travel Service, Inc., an award-winning premium tour operator, have announced a partnership that will allow Collette to offer Travelex travel insurance products and services starting January 3, 2023. Jaclyn Leibl-Cote, President and Chief Brand Officer at Collette, expressed, "We're excited for this opportunity to provide our travelers with some of the industry's best insurance plans and services." She further stated, "Travelex's quality insurance products, superb customer service record and claims payment history convinced us to partner with them. We think our clients will be very happy with Travelex's offerings." (Source- PR Newswire) Travelex President and CEO Shannon Lofdahl shared that her company has collaborated with Collette for months to develop and roll out comprehensive travel protection policies for its clients. She remarked, "Our teams worked together to complete implementation and agent training for the launch. "We're ready to serve Collette's travelers as they explore the world,” Shannon Lofdahl concluded. (Source- PR Newswire) About Travelex For over 25 years,Travelex Insurance Services has been the go-to for reliable and affordable travel protection in the United States. It is a well-known collaborator in the tourism sector, offering services that enable vacationers to make and safeguard memories. Customer service, technology, and innovation are just some of the categories in which Travelex has been recognized as a market leader. About Collette Collette, the oldest tour operator in North America, is trusted by visitors. It is distinguished by its customizable tour pacing, ties to the travel industry, and full travel protection coverage. The organization has focused on customer satisfaction since 1918 and offers 160 journeys to all seven continents via five types of travel, including small group tours and river cruises. The company's headquarters are located in Pawtucket, Rhode Island, with divisions in the United Kingdom, Canada, and Australia.

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TRAVEL TECHNOLOGY

Canada Jetlines' Seat Inventory Opens for Sabre-connected Travel Agent

Canada Jetlines | March 08, 2023

Canada Jetlines, an airline and aviation company, has recently confirmed that travel agents in Canada can access its seat inventory for booking and viewing through the Sabre Global Distribution System, increasing its geographic reach and targeting new leisure traveler segments. Sabre Corporation is a worldwide software and technology solutions provider dedicated to the travel industry. It could sell Canada Jetlines' seat inventory for its subscribers. With Sabre's global marketplace, Canada Jetlines would increase its geographic reach and target new leisure traveler segments. In addition, it will provide travel agents with more options for optimal client experiences. It has announced new markets in Melbourne/Orlando, Florida, Las Vegas and Cancun, Mexico. These markets would begin operations in February and March 2023, respectively. Flights booking are available on jetlines.com or contact the travel agency. It will operate this network with a fleet of Airbus A320 aircraft. Canada Jetlines' Chief Commercial Officer, Duncan Bureau said, "We are excited to be able to distribute our seats through Sabre's extensive global marketplace." He added, "Canada Jetlines has built strong relationships with the Travel Agency community who will benefit from the ease of booking flights and vacations within the Sabre environment. The airline is looking forward to adding more markets and partners across North America, Mexico, and the Caribbean." (Source – Business Wire) VP and Regional General Manager - North America, Sabre Travel Solutions, John Bailey said, "Sabre is pleased Canada Jetlines has chosen to distribute its content through the Sabre global marketplace." He added, "We look forward to supporting Canada Jetlines' ambitious growth objectives and making the airline's content available to the hundreds of thousands of travel agents using Sabre around the world." (Source – Business Wire) About Canada Jetlines Headquartered in Mississauga, Ontario, Canada Jetlines, an airline with a value-focused leisure carrier, utilizes a growing fleet of Airbus A320 aircraft for more travel options to preferred locations within the U.S., Caribbean, and Mexico. It has been connecting with travel agencies for transformation and convenience in the air travel industry since 2021. With an experienced team and efficient aircraft design, it provides cost-effective and competitive flight options to the Canadian market and beyond. With a state-of-the-art web booking platform, it makes turnkey solutions available to travel agents, tour operators, and consumers. In addition, it generates revenue from reservations and ancillary sales.

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TRAVEL TECHNOLOGY

Middle East Brings Travel Momentum for Sojern

Sojern | March 02, 2023

Sojern, a travel marketing platform, shared data emphasizing that the Middle East brought travel momentum in 2022. After the Covid19 pandemic, it is trying its best to recover income from the tourist markets in UAE and KSA, reaching more travelers for 2023. Recent travel reports suggest that demands for regional hotels are increasing in middle eastern countries than in 2019. There was a sudden increase in travel booking for the region in Dubai's 2020 Expo and World Cup 2022. Its latest lodging data validates this condition and states that the revenue generation from this region is higher than those in 2019 are from this area. The inbound travel demand is rising from African, Latin American (LATAM) and Asia-Pacific (APAC) markets, and KSA has the most increase in demand. Based on the data of February, it foresees that flight searches are increasing year on year (YoY) worldwide, with approximately 36% from US & Canada, 48% from EMEA, 30% from LATAM,72% from APAC, and 23% from Caribbean. The FIFA World Cup 2022 event enhanced its travel business and is gradually returning to its glory. Managing Director of MEA&I Sojern, Stewart Smith said, "With our latest data showing that travel intent to the Middle East is holding strong, it's heartening to see that the World Cup has given the region a boost." He added, "Long flight times and potential misconceptions regarding the region as a travel destination may continue to drive relatively cautious travel planning. However, a flurry of ongoing events in the region combined with sustained and powerful marketing strategies from newer gulf destinations such as Kingdom of Saudi Arabia will continue to influence valuable US travelers and other global visitors. Never underestimating the power of data, activating multichannel activation at scale and ensuring marketing is always on will help set hoteliers and destination marketers up for success in this pivotal time for tourism." (Source – Cision PR Newswire) About Sojern Headquartered in San Francisco, California, Sojern, an advertising solutions provider for the travel industry, offers services for online advertising, travel marketing, Facebook marketing, hotel marketing, travel advertising, ad tech, hotel advertising, tourism marketing, co-op marketing, attraction marketing, tourism advertising, multichannel, display advertising, digital marketing, social media advertising, metasearch, programmatic display, programmatic video, dynamic ads, search engine marketing, and connected TV. With artificial intelligence and traveler intent data, it provides multichannel marketing solutions for direct demand drive. In addition, it connects hotels, travel spots, tourism boards and travel markets for customer engagement and worldwide coverage.

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