Travel Technology
prnewswire | July 31, 2023
Omega World Travel now offers even more extensive options for the busy business traveler -blended travel! Through blended travel, Omega provides an enhanced experience that combines the best of business and leisure. Business travelers can make the most of their valuable time by adding a vacation before, during, or after a work event.
Tim Wrigley, Omega's Director of Business Development, explains the growing demand for blended travel: "When working with our corporate and government customers, I am always asked 'Can our employees book their personal trips with Omega?'. While the answer has always been yes, we can now help business and government travelers in a much more compelling way. What excites us most about our new vacation portal is that Omega World Travel is truly a single source for all travel, regardless of travel purpose. Business, government, groups and meetings, vacation -at some point it all becomes blended travel."
Omega's Leisure Travel Experts plan specialized experiences ranging from America's national park tours to national and international luxury cruises. Travelers can explore the majestic sights of the western US, hiking on our most iconic trails, including Yellowstone, Grand Teton, and the Grand Canyon. These all-inclusive tours allow business travelers to relax and enjoy a stress-free vacation during which they are fully supported by Omega's experts.
As a leader in the Internet retail travel marketplace, Omega provides luxurious excursions at heavily discounted rates. Through Cruise.com, a wholly owned Omega subsidiary and one of the largest online cruise sellers, LuxuryTravelTeam.com, HomesAndVillasInternational.com, and TourDeals.com, we provide low-cost, high-quality vacations around the world. In fact, our clients can benefit from negotiated group savings of up to 70%. And when it comes to adventure, the options are limitless: whitewater rafting, scuba diving, mountain climbing, biking, jungle treks, and zero-gravity flights.
With Omega's Customized Vacation Portal, we have consolidated the best of our leisure services capabilities: Cruise.com, highly experienced Vacation Travel Counselors, online hotel booking, global destinations, tour packages, and local in-country excursions. Omega's Portal also offers travelers around-the-clock travel support and self-booking options.
Omega can further tailor the portal for each individual company. Each client can receive their own URL branded with their company or organization's name which will be linked to their company site. Omega is also able to tailor leisure marketing materials, such as fliers and brochures, to highlight discounts and special programs that clients can offer to their employees.
Whether it's an African safari or a Caribbean cruise, Omega's blended travel options provide the best of both worlds -a unique, personalized, combined business and leisure experience. Let the Omega Leisure Travel Experts plan your blended travel adventure within the US or abroad!
AboutOmega World Travel
Omega World Travelis a Woman Owned travel management company, a full-service travel agency, and a leader in the internet retail travel marketplace. The largest woman-owned travel management company in the U.S., Omega designs customized travel management programs for corporate, government, and nonprofit clients. Omega's travel service offerings include its wholly-owned meeting, conference, and event management services. Omega also owns Cruise.com, one of the largest sellers of cruises online, and Travtech, a technology development company.
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Travel Technology
Spirit Airlines | September 13, 2023
Cover Genius announced entering into a partnership with Spirit Airlines.
By integrating the company's XCover, Cover Genius empowers its partners to provide personalized protection options during the checkout process.
Through this partnership, Spirit Airlines' passengers enjoy a top-tier experience, featuring straightforward protection options during booking and seamless digital claims processing.
On September 12, 2023, Cover Genius, a leading insurtech for embedded protection, providing a global distribution platform for any insurance or other type of protection, announced a partnership with Spirit Airlines, a market leader in offering customizable travel options starting with an unbundled fare.
This integration with Cover Genius' award-winning global distribution platform, XCover, will offer Spirit Airlines' non-US and non-Canadian citizen passengers the opportunity to purchase personalized embedded protection. This coverage comes with the added benefit of a swift claims process, marking the first time such an option is available to them.
Cover Genius, selected as the insurtech partner for some of the world's largest airlines, empowers its partners to provide customized protection options during the checkout process. These options can be flexibly bundled or unbundled to cater to each customer's specific requirements. With licenses or authorizations spanning over 60 countries and encompassing all 50 US states, Cover Genius enables partners to effortlessly extend protection to customers from any location, facilitating international expansion.
Rana Ghosh, Vice President of Omnichannel Sales at Spirit Airlines, said,
We are committed to providing our Guests with the best value in the sky, unbundled fares and customizable travel options.
[Source – Globe Newswire]
Partnering with Cover Genius enables them to augment the Guest experience. It allows them to provide customized travel protection for various regions and destinations, added Ghosh.
Through the partnership, Spirit Airlines' passengers enjoy a best-in-class experience with straightforward protection options while booking and seamless digital claims processing. The management of Guests' requirements, starting from the initial sale to administration and claims, is efficiently handled by Cover Genius' consumer brand, XCover.com. This exceptional service has led to an industry-leading post-claims Net Promoter Score (NPS) of +65. Furthermore, the award-winning service design has demonstrated a remarkable 7x reduction in support tickets.
Angus McDonald, CEO and Co-Founder of Cover Genius, stated,
We are thrilled to partner with Spirit Airlines to help international travelers feel more confident in their booking.
[Source – Globe Newswire]
While embedded protection in travel is a common practice, many airlines provide customers with a standard one-size-fits-all policy that fails to address the varying needs of different travelers. The approach has been changed to offer customers flexible protection, customized according to their itinerary or destination, and supported by real-time data. Additionally, customers benefit from a hassle-free claims process that includes instant payments in more than 90 currencies, said McDonald.
International Guests with Spirit Airlines now have the choice to acquire embedded protection supported by XCover. Notably, Spirit Airlines presently serves 27 destinations spanning 14 countries outside of the United States.
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Hospitality Management
Globenewswire | August 25, 2023
Canary Technologies, the hospitality industry’s leading guest management system, is launching Canary AI, a fully enabled generative AI engine that will be embedded across Canary’s entire Guest Management System. The beta version product is the latest in Canary’s award-winning suite of guest management tools, driven by the latest technology. Generative AI refers to algorithms that are used to create new content using existing context.
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles. The AI model is trained over time to craft the most relevant answers based on the most common guest responses.
Canary’s new feature will keep customer data safe while helping hoteliers increase staff efficiency, enabling them to save hours in responding to guest inquiries. It also saves guests time, providing answers to their top-of-mind questions directly and instantly. Canary’s AI capabilities will also drive a more personalized guest experience based on their specific customer criteria like loyalty status. Hotels can sign up to be part of the beta launch by contacting Canary.
“AI is reshaping the way we live, travel, and do business. With Canary AI, we’ll be able to help hoteliers transform the guest experience and enable staff to focus more on hospitality,” said Blake VanLandingham, Head of Engineering for Canary. “As AI reshapes the way we live, travel, and do business, we look forward to maintaining the safety of customer data and building this new technology into the guest journey as part of the Canary platform.”
Canary will continue to embed AI into their products to help hoteliers reduce fraud, streamline operations, elevate the guest experience and boost revenue.
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management System. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 75 countries, including leading global brands, such as Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Ace Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023. Canary’s solutions help hotels eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary’s guest platform includes Contactless Check-In/Checkout, Upsells, Guest Messaging, and Digital Tipping.
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