TRAVEL TECHNOLOGY, COMMERCIAL TRAVEL
CLEAR | January 25, 2023
On January 24, 2023, the consumer services company - CLEAR launched its identity verification technology at Long Beach Airport, making travelers' identity screening quick and effortless.
CLEAR's network is specialized to verify the identities of its members by scanning their eyes or fingers instead of identity proofs like a driver's license. After verification, the CLEAR ambassador will take the member through a specific lane to TSA physical security. It will save the time of the member waiting for security screening approval. This new launch is set to generate a profit of around 1.2 million dollars, along with creating 23 job opportunities.
Members, who opt for the CLEAR Plus feature, will get access to this new identity-verification technology, which would cost around $16 per month, billed annually. This membership is discounted for American Express, United Airlines, and Delta Air Lines members. The newly-registered active members who are military, veterans, and government officials will also be charged less. Besides, the member can also add family members to their CLEAR Plus account, which would cost $60 for one adult per year.
CLEAR's CEO, Caryn Seidman-Becker, said, "California continues to be an incredibly important market for CLEAR, and we're excited to kick off 2023 by further expanding our footprint in Southern California. Launching at Long Beach Airport means locals and tourists alike can enjoy our predictable, friction-free travel experience in even more places – which is all part of our mission to transform the way people live, work and travel."
(Source – Cision PR Newswire)
CLEAR has been making identity verification frictionless since 2010. Its new lanes are accessible at San Diego International Airport, Ontario International Airport, Palm Springs International Airport, Los Angeles International Airport, and Long Beach Airport. In addition, the company also features a free LAX Fast Lane, a virtual queueing pilot. This feature allows travelers to plan ahead of time and even book a time slot for a party at the security checkpoint.
AIRLINES AND AIRPORTS
Canada Jetlines | February 21, 2023
Canada Jetlines Operations Ltd. has recently confirmed that Canadian travel agents can now monitor and book Canada Jetlines seat inventory through the Sabre Global Distribution System. Sabre Corporation, a leading provider of software and technology to the global travel industry, will enable its subscribers based in Canada to sell Canada Jetlines inventory through this collaboration.
Duncan Bureau, Chief Commercial Officer at Canada Jetlines, shared, "We are excited to be able to distribute our seats through Sabre's extensive global marketplace.” He added, “Canada Jetlines has built strong relationships with the Travel Agency community who will benefit from the ease of booking flights and vacations within the Sabre environment. The airline is looking forward to adding more markets and partners across North America, Mexico, and the Caribbean.”
(Source – PR Newswire)
By partnering with Sabre and joining its global marketplace, Canada Jetlines will gain greater visibility among travel agents and consumers, allowing the airline to expand its geographic reach and attract new leisure travelers to its network. This move will enable the company to enhance its customer base and improve customer loyalty by providing travel agents with more options to create optimal travel experiences for their clients.
The airline has also announced plans to launch new routes to Melbourne/Orlando, Las Vegas, and Cancun, Mexico in February and March of 2023. These new routes will expand Canada Jetlines' network and provide more options for travelers looking to avail of its services. To support this expansion, Canada Jetlines will use Airbus A320 aircrafts, which are well-suited for short and medium-haul flights, offering passengers a comfortable and efficient travel experience.
About Canada Jetlines
Canada Jetlines is a Toronto-based leisure carrier offering affordable flights to popular destinations. With a 100% equity financing and a well-capitalized business model, the company operates a growing fleet of Airbus 320 aircraft, providing economical pricing to the Canadian market and beyond. The company’s experienced team and efficient aircraft design enable them to deliver value-focused travel options to their customers. Utilizing a state-of-the-art web booking platform, it aims to offer a seamless, turnkey solution for travel agents, tour operators, and consumers, while generating revenue on reservations and ancillary sales.
DESTINATION AND TOURISM, INDUSTRY OUTLOOK
Outdoorsy | February 16, 2023
On February 15, 2023, UJET, Inc., an innovative contact center platform, announced that Outdoorsy has chosen UJET as the core of its customer service operations. Outdoorsy is the world's most reliable marketplace for on-demand RV rentals and outdoor travel. Therefore, it required a contact center solution to match its stellar reputation for excellent service and prompt response, keep up with its rapid expansion, and provide the necessary data insights to anticipate shifting consumer trends.
Outdoorsy selected UJET because of its usability, rapid scalability, and cloud platform's dependability, which is backed by CX Intercloud's 100% uptime guarantee. The company recently surpassed $2 billion in total transactions, making it one of the fastest-growing and biggest marketplace startups and private companies on the a16z Marketplace 100 List.
Due to its success and the seasonal nature of an outdoor hospitality business, such as RV rentals, Outdoorsy's customer service experiences significant spikes in demand. Therefore, the organization required a contact center solution adaptable to adjust and maintain optimal service levels rapidly. Additionally, the COVID pandemic increased the demand for novel travel options during the summer of 2021. Outdoorsy utilized the scalability of UJET's cloud platform to add several new agents as the summer rush started smoothly and to scale operations back to normal as the travel surge subsided.
Accurate, real-time reporting became crucial as it expanded rapidly with new agents and customers. Advanced reporting and analytics from UJET provide Outdoorsy with a clear view of customer satisfaction, team performance, and the overall quality of its customer experience, allowing the company to make necessary adjustments in real-time and continuously improve its operations. In addition, UJET delivers Outdoorsy the vital business intelligence it needs to optimize contact center performance and put customers first through its comprehensive reporting and custom dashboards.
Headquartered in Austin, Texas,Outdoorsy revolutionized outdoor access by introducing its RV rental marketplace in 2015. By working together, the company and its hosts have contributed to over 5 million days of booked travel through RV rentals in 4,800 cities across the United States and Canada. Its hospitality ecosystem offers RV owners life-changing financial benefits and gives guests the trust and guidance they need to create unforgettable travel experiences. The company's team is motivated by a mission to restore the connection to the outdoors and each other by assisting guests to 'Bring The Outside In.'