Google Maps adds local language help for travelers, plots guides feature

PhocusWire | November 19, 2019

Google Maps has launched a translation service through Google Translate. Its maps now help users navigate a place by speaking out a destination’s name and address it in the local language. Travelers can use a newly added speaker button next to the place’s name and address, and Google Maps will say it out loud. For a more in depth conversation, the service links users to Google Translate. The company says it’s using text-to-speech technology to detect what language a phone is using to then determine what a user might need help in translating. The feature is being rolled out in November on iOS and Android devices with support for 50 languages initially and more to be added going forward.

Spotlight

With the use of a mobile app and facial recognition, travelers need to be only identified once and can be quickly verified by nonaffiliated airlines, airports or other agencies. Travelers’ data is kept private with the mon their phone and only shared with their permission. Their data can be authenticated by other airlines using blockchain technology securely and without compromising traveler privacy of information.

Spotlight

With the use of a mobile app and facial recognition, travelers need to be only identified once and can be quickly verified by nonaffiliated airlines, airports or other agencies. Travelers’ data is kept private with the mon their phone and only shared with their permission. Their data can be authenticated by other airlines using blockchain technology securely and without compromising traveler privacy of information.

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FEATURES AND ADVICE

IDEMIA ID2Travel Delivers End-To-End Frictionless Biometric Travel Experience in North America

IDEMIA I&S North America | December 07, 2021

IDEMIA I&S North America, the leading identity security and authentication solutions provider, announced the first-of-its-kind travel platform, ID2Travel is launching in North America. ID2Travel is the only interoperable traveler identity platform covering the entire passenger facilitation ecosystem, already proven by IDEMIA and partners around the globe.Based on identity management and biometric identification, ID2Travel is a passenger facilitation solution that improves the traveler experience to deliver efficient, secure and frictionless travel. The platform is interoperable and can be deployed as part of the airport, airline, port or any travel-based infrastructure, or through IDEMIA's patented and National Institute of Standards and Technology (NIST)-rated biometric capture solutions. The passenger experience from check-in and across every touchpoint in the travel experience uses identity proofing that leverages mobile enrollment with secured digital credentials on the traveler's mobile device, biometric devices, and technology back-end services. "ID2Travel is transforming the entire travel experience,Prior to COVID, Americans took approximately 2.3 billion trips, over a one-year period, and this makes the need for the passenger experience to be even more frictionless and seamless as we return to pre-pandemic travel patterns. With that experience and privacy in mind, the timing couldn't be more ideal to launch our ID2Travel offering in North America to improve passenger flow and maintain a touchless experience, while balancing interoperability throughout the broader travel ecosystem." -Lisa Sullivan, Senior Vice President, Travel and Transport, IDEMIA I&S North America Passengers can enroll using a mobile device from home by scanning a state ID or passport, and then taking a selfie to do a 1:1 match. Once submitted for enrollment, travelers will be able to use biometrics to securely and simply move through the airport to their gate and beyond in their travel experience. The IDEMIA solution also allows passengers to opt out and remove their enrollment at any time and all data is immediately removed from the system, empowering the traveler to take full control of their personal identity information (PII). IDEMIA is the only company that has successfully delivered a complete biometric enrollment to gate frictionless passenger facilitation solution (Fast and Seamless travel at Changi by IDEMIA, Aéroport Paris Orly, a biometric journey from check-in to boarding, Iceland's Comprehensive Entry/Exit System with IDEMIA).For more information visit: https://www.na.idemia.com/id2travel About IDEMIA I&S North America IDEMIA I&S is a leader in identity security and authentication services to governments and private companies, operating in North America. Our mission is to help people access what matters most more quickly, more safely, and more securely, in both the physical and the digital worlds. Our best-in-class technology helps to authenticate and secure physical and digital transactions. IDEMIA is recognized by the National Institute of Standards (NIST) as a top-ranking participant in the Institute's passenger facilitation simulation testing as well as in its regular Face Recognition Vender Test (FRVT) rankings, reinforcing the trustworthiness and reliability of IDEMIA's facial recognition solutions for government and consumers alike.

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TRAVEL TECHNOLOGY

FCM Transforms its Brand Identity by Developing New Tech Platform

FCM Travel Solutions | March 10, 2021

With the worldwide pandemic causing a seismic shift in the business travel industry, FCM has focused on it to address clients' problem areas and their travel programs by putting resources into new technology, rapid implementation, enhanced account management, and sustainable and secure travel. FCM's strong new look is intended to grandstand the brands' particularly adaptable and unpredictable way to deal with giving lithe travel management services to its clients internationally and locally. The start to finish rebrand has been dispatched in 97 nations across all sites, customer communications, and social media platforms. A core component of the declaration is that FCM is moving forward with the advancement of a notable exclusive technology that straightforwardly focuses on clients' trouble spots with current and heritage corporate travel technology. The in-house stage is an omnichannel offering that is being created following broad examination universally among clients to understand the various worries of their bookers, travelers, and managers. Discoveries of this exploration uncovered clients need a sweeping stage that is predictable across all business sectors, yet in addition completely adaptable with a positive client experience and straightforward UI. FCM’s global chief technology officer Adrian Lopez said the vision for the platform is based on addressing six key pillars: a globally consistent booking experience; always available travel assistance; traveller safety and wellbeing support; sustainability; AI powered reporting and savings, and flexible integration capabilities. “The development of FCM Platform’s core experience is already well advanced, including a new proprietary online booking solution planned for key markets and integration of AI enhanced chatbot tool Sam as the digital ‘avatar’, providing live chat and real-time assistance across all of the platform’s channels,” said Lopez. With powered-up features like AI powered reporting, allowing a search experience similar to that of Google for actionability of data, customers in several regions around the globe have a lot to look forward to as they begin testing the FCM Platform prior to the first phase of onboarding later this year. “We are very excited to unveil FCM’s new brand and also to reveal that 2021 will be a landmark year with the launch of our ground-breaking proprietary technology platform,” said Marcus Eklund, global managing director in FCM.

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HOSPITALITY TRENDS

Cloudbeds Partners with Rakuten Travel Xchange to Extend Reach

Rakuten, Cloudbeds | August 04, 2021

Cloudbeds, the fastest growing hospitality management platform today, announced a partnership with Rakuten Travel Xchange, the hotel wholesale and travel technology division within the Rakuten Group. The collaboration connects Cloudbeds with Rakuten Travel, the highly ranked OTA in Japan, and 400+ B2B partners connected worldwide through API connections, travel agent portals, and websites. The unique and diverse distribution channels allow Cloudbeds to extend its reach to the extensive Rakuten Travel Xchange customer base through a single connection. In addition, Rakuten Travel Xchange adds the Cloudbeds inventory of properties that use its award-winning technology platform to manage all aspects of their business, from booking engines to payments. “We are always seeking high-value partners to complement our expanding platform, “says Anna Tsujihata, Head of Hotel Contracting and Connectivity, of Rakuten Travel Xchange. “With Cloudbeds now part of our global distribution platform, we expand our offerings to travelers seeking unique properties with superior guest experiences.” “As global travel reopens, we want our properties to be available to the largest customer base possible,” says Sebastian Leitner, VP of Partnerships for Cloudbeds. “By partnering with Rakuten Travel Xchange, a major global player and distribution channel in Japan; we significantly increase our global footprint. We are excited to partner with them.” The announcement comes as the pandemic wanes and travel demand is increasing. Since the beginning of the year Rakuten Travel Xchange has seen bookings increase month after month, with strong demands coming from the United States and Mexico in particular. As restrictions have started to lift in other markets, travel in these geographies has followed similar trends. What is clear is that there is a large amount of pent-up demand. Rakuten Travel Xchange is seeing this demand in real-time across its global distribution network. About Rakuten Travel Xchange Rakuten Travel Xchange is a hotel distribution service providing travel retailers around the world owned by the Rakuten Group, Inc., a global leader in Internet services. It enables accommodation partners to distribute their inventory through an extensive global distribution network that includes Rakuten Group’s branded sites, other online travel agents, wholesalers, airlines, app-only players, loyalty programs, and an assortment of offline retailers including travel agents and call center operators. About Cloudbeds Founded in 2012, Cloudbeds is the fastest-growing hospitality management platform in the world. Its SaaS platform provides tools to manage better properties of all types and sizes, allowing property managers and owners more time to focus on their guests while building revenue, driving bookings and increasing operational efficiencies. Trusted by more than 20,000 hotels, hostels, inns, and alternative accommodations in more than 157 countries, the Cloudbeds suite is a fully integrated platform of capabilities designed to help properties unify their management, reservations, and booking systems, grow revenue, and automate workflows with confidence and ease. For more information, visit www.cloudbeds.com.

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