TRAVEL TECHNOLOGY,DESTINATION AND TOURISM
SugarCRM and ResPax | August 26, 2022
SugarCRM, provider of the award-winning AI-driven CRM platform and ResPax, a leading tour reservation system provider with thousands of customers worldwide reaching millions of travelers globally, today announced a strategic partnership offering the first fully integrated CRM and tour booking platform for the travel and tourism industry.The goals of the partnership are to help fuel travel and tourism industry growth through cutting-edge tools to scale operations, turbocharge visitor numbers, boost customer experience and loyalty, enhance job creation and drive revenues.
With this powerful combination of technology, operators can achieve the benefits of a holistic view of customers, tight data integration and collaboration, and enhanced customer insights fueled by AI.
The SugarCRM and ResPax partnership provides travel and tourism operators with world-class innovative technologies to streamline business operations, gain an enhanced understanding of visitor needs and preferences, provide a high-definition customer experience, and stay on top of shifting consumer habits and preferences.The combined offering will help travel and tourism operators to:
Minimize busy work and enable tour operators to serve and target customers more efficiently;
Remove roadblocks and accelerate customer engagement by enabling tour operators to perform preference-based targeting and gain a data-driven deeper understanding of customer needs and preferences to create highly personalized offers; and,
Minimize blind spots and optimize customer journeys and user engagement, translating into better user experience, and improved brand loyalty and cross-selling and upselling opportunities.
“The customer experience is at the beating heart of the travel and tourism industry,Together, ResPax and SugarCRM are making the hard things easier for tour operators and their guests by streamlining processes and engagement to help the tourism industry rebuild and embrace a period of new growth.
-Craig Charlton, CEO, SugarCRM
We are pleased to partner with ResPax, a well-respected company with deep roots and expertise in the travel and tourism sector to deliver a purpose-built solution to help tourism operators make the most of every interaction, to rebound following years of pandemic lockdowns, he said.
“We are delighted to partner with SugarCRM, to bring the power of the company’s AI powered CRM to tour operators, ResPax and SugarCRM are both innovators and leaders in their respective fields and together we will provide an unparalleled experience for operators and guests. Tour operators can now revolutionize the guest experience and build even stronger and more profitable relationships, using rich customer insights to create unique experiences that resonate with clients.”
-Tony Bridgewater, ResPax CEO
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer to help businesses reach new levels of performance and predictability. Sugar is the CRM platform that makes the hard things easier Thousands of companies in over 120 countries rely on Sugar to achieve high-definition CX by letting the platform do the work. Headquartered in Silicon Valley, Sugar is backed by Accel-KKR. For more information about SugarCRM, visit: www.sugarcrm.com.
Since 1999, the team at ResPax has been developing enterprise-grade reservation software for leading brands, small operators, and forward-looking organizations in Asia Pacific, Europe, and the U.S. ResPax streamlines tourism operations, giving customers a single workflow to manage all their operations with online bookings, channel manager and enterprise-grade reservations system, so tour operators and travel agents can spend more time growing their business. ResPax is a leading tour reservation system provider that reaches millions of travelers globally, from small day tour operators to large multinational operators.Trinity Software Australia (ResPax) is a private company based in Cairns Australia.
COMMERCIAL TRAVEL,HOSPITALITY TRENDS
ROOMDEX | September 20, 2022
ROOMDEX, a pioneer in automated hotel upselling solutions, announces that Pandox, a leading hotel company that has ownership in 156 hotels across the globe, activated ROOMDEX’s Upgrade Optimizer software in two hotels, including:“We've always worked with a tool for upselling, but they all required some amount of human labor. So, we were looking for something else, something that was better,” said Jens Egemalm, Distribution Director for Pandox Operations Hotel, “One of my colleagues at the revenue center was doing research on upsell tools in the MEWS marketplace and found ROOMDEX. It was one of the few that was a fully automated system. We liked the simplicity of it, and that led to the first call.”
ROOMDEX Upsell Automation is a set-it-and-forget-it solution that delivers the lowest cost revenue a hotel can generate. ROOMDEX’s Upgrade Optimize combines 2-way integration with a proprietary algorithm to generate True Availability, forecasting inventory usage so there are no operational conflicts. With ROOMDEX, hotel can effortlessly sell and guarantee pre-arrival offers for Room Upgrades, Early Check-in, Late Departure and Guest Services (Breakfast, Parking, etc.).
“In terms of performance, we had high expectations because it was sold to us that it would perform well. And it did. We didn't have to wait one or two weeks before it started performing – it started performing directly. Within just a few days of one of the properties going live, we had more than €5000 worth of upsells. And it’s been consistent – we haven't gone any day without any upsells. Plus, our ROI is higher than what was promised or expected. We are very happy with that.”
ROOMDEX pilot hotels have reported an average of $75 of additional room product up-sell revenue per up-sold stay since using the hotel upsell tool. Upgrade OptimizerTM room revenue is improving RevPar and boosting ADR when hotels need it most.
“We have been very happy with our partnership with MEWS and their app marketplace,Hotel groups like Pandox, who are very experienced in both cloud technology and the upselling space, have found it very easy to run a free trial of ROOMDEX through MEWS. ”
-Jos Schaap, CEO and Co-Founder of ROOMDEX,
ROOMDEX’s hotel upsell software, “Upgrade Optimizer,” automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Automation is the cornerstone of our pioneering hotel optimization platform. ROOMDEX uses hotel reservation, guest data and its proprietary persona and price algorithms to deliver personalized digital offers, greatly enhancing the guest experience. The hotel upsell tool relieves hoteliers of the labor time required by other upselling solutions while delivering high margin revenue and a substantial ROI. The company was founded by Jos Schaap, Pierre Boettner and Denis Bajet, three industry veterans (Ex. MICROS-OPERA (now Oracle Hospitality), StayNTouch, Shiji and Nor1). ROOMDEX leverages that 90 years of hotel software innovation experience in PMS, integrations, revenue management, BI, mobile, self-service and upgrade optimization software. Since founding in spring of 2020, ROOMDEX has signed on more than 100 hotels with 9,000 rooms across the U.S., U.K. and Europe.
Pandox is a leading owner of hotel properties in Northern Europe with a focus on sizeable hotels in key leisure and corporate destinations. Pandox’s hotel property portfolio currently comprises 156 hotels with approximately 35,500 hotel rooms in 15 countries. Pandox’s business is organised into Property management, which comprises hotel properties leased on a long-term basis to market leading regional hotel operators and leading international hotel operators, and Operator activities, which comprises hotel operations executed by Pandox in its owner-occupied hotel properties. Pandox was founded in 1995 and the company’s B shares are listed on Nasdaq Stockholm. http://www.pandox.se
Faye | August 22, 2022
As travel opens up again for most of the world after COVID 19, travel apps are becoming more and more popular. Faye was recently named one of the top must-download travel apps of 2022 by Fodor’s Travel.
As the holiday season approaches, Americans are reaching a new height of travel after the Pandemic. Many are heading out of their homes, in many cases for the first time since January 2020 to visit family, take a much-needed vacation, or go on an in-person business trip.
However, although travel has picked up, travelers are more aware of the need to take precautions — for both their trip investment and their health. After so many things happening all over the world in the last few years, people are more aware of their own safety as well as the safety of those around them.
Many are realizing the huge — yet formerly somewhat neglected — need for traveler insurance. It is an easy way to make sure you have the care you need as you travel domestically or abroad.
Travel is as important now as it ever was. It’s a necessary part of life and can greatly benefit one in learning about other cultures and lifestyles. Covid-19 may have added risks to the travel process, but many travelers are finally taking back control of their lives and are embarking on new journeys.
For many, there is a much more pressing need for travel, and life did not just stop. Many businesses are opening back up for office work, and with this movement comes the need for much-needed business trips. Companies want to update their current employees as well as conduct in-person training and onboarding processes for new employees.
Many others want to see family after so much time apart. It’s important for parents, siblings, grandparents, etc. to visit their family and possibly even meet new family members in some cases. The need to see family is as real now as ever.
Wanderlust is definitely in the air, and many simply are in the mood to travel for pleasure. After being in the comfort of their own homes for such a long stint, many are wanting to go onto new adventures to educate themselves and to clear their heads.
As the Summer months come to a close and we approach the holiday months, the desire for travel will only increase. Rather than ignoring the need, many companies are embracing the increase in the desire for travel and making accommodations even as travelers themselves educate themselves on the best way to be prepared.
We live in a modern age where technology rules. However, you cannot get the travel experience from a screen on your phone. You can, however, get the confidence you need to travel from some great online resources. Faye brings together the best of real-life experience and modern technology in a simple app.
Faye offers a new, modern take on Travel Insurance, offering whole-trip coverage and care, rather than confusing packages with fancy names. The company’s travel protection looks after your trip, your stuff, your health, and even your pet if you’re bringing Fido along for the journey.
“Our main goal is for travelers to feel safe after everything that has happened in the past few years, and as travel started opening up, we wanted to offer a new kind of travel insurance that goes the distance to give consumers that security. We at Faye believe that the role of the travel insurer is to look after you when you’re on the road. That can mean providing amazing, 100% digital insurance in which we pay claims super quickly, but it also means we look after you when you need to find a doctor, town to explore, nearest ATM or what restaurant to dine at.”
-Vice president of communications and brand, Lauren Gumport
Faye has coverage for almost anything related to your travels, even before you take off. They treat Covid-19 like any other illness to ensure you are taken care of, even if you fall ill before your trip.
It also covers extra trip-expenses should you come down with Covid during your trip and need to stay some extra time. “COVID-19 is top of mind for travelers as they take to the skies. Our plans cover travelers in a variety of COVID-related scenarios, noted Gumport, including: If they bought Faye travel insurance and contract COVID-19, resulting in them having to cancel an upcoming trip; in this case Faye can cover 100% in non-refundable trip expenses like hotels and flights. Faye also covers you if you contract COVID-19 in-trip; this includes prescription drugs, hospitalization, trip extension costs and more.”
Travelers can get covered on their website, but Faye also offers an attractive, easy-to-use app. Within the app, available on both iOS and Android, you have the ability to file a claim and receive reimbursements via their secure digital payments card, Faye Wallet. There is also a chat on the app which allows you to speak to an agent at any time of day. Faye specifies on their website that they are even available on the weekends and holidays.
Said Gumport, We wanted to make sure the app was easy to use, so that even while traveling, you can be reimbursed for common travel inconveniences like flight and baggage delays, file claims and chat with our customer experience agents. Faye is available not just when travelers need us most, but around the clock to offer tips and local suggestions to ensure you remember your trip for the right reasons.
Consumers’ desire to travel is stronger than ever before. And we’re right by their side the entire time to make sure they’re safe and looked after at every step of their journey, added Gumport.
As the world continues to open up and people venture out to see their family and take care of much-needed business travel, safety is of the utmost importance. Faye gives travelers the security of knowing that they are always covered, with a paperless, superior, person-first experience that is much more than travel insurance. That peace of mind is priceless.