DESTINATION AND TOURISM, INDUSTRY OUTLOOK
American Express | November 03, 2022
American Express Travel, , published the 2023 Trending Destinations list1, featuring the ten most popular destinations for travel next year, identified by global American Express Card® Member travel reservations. For each of these destinations, American Express Travel Consultants also created three-day itineraries, providing inspiration on the top places to stay, eat, shop and explore the local culture, including how Platinum Card® Members can spend the “bonus vacation day” they receive with guaranteed 4:00 p.m. check-out when they book a Fine Hotels + Resorts® property through American Express Travel.“When Card Members book trips through American Express Travel, they’re trusting us with their most valuable resource, their time,” said Audrey Hendley, President of American Express Travel. “Our global footprint, over 100 years of travel expertise and deep understanding of our Card Members give us a unique ability to inspire travelers with this year’s list of Trending Destinations, make the planning process easy, and confidently advise them on what to do when they get there.”
The latest Amex Trendex2 survey found that 50% of adults say they spend at least five hours planning a vacation. To help travelers save time and make the most of their trips, American Express Travel Consultants crafted three-day weekend itineraries for each of the Trending Destinations to provide inspiration on the best places to stay, eat and activities to explore the local culture.
81% of Amex Trendex2 survey respondents agree they want to maximize every hour of their trips, making the expert guidance in the Trending Destinations itineraries a valuable resource. Whether venturing solo, exploring with a group of friends, or spending time with family, the itineraries include something for everyone, from finding the best churros in Mexico City and engaging with koalas in Sydney to treatments at a luxury spa in Paris and exploring a maple forest in Vermont.
Additionally, 88% of survey respondents agree they wish their trips were longer. Platinum Card Members have a guaranteed 4:00 p.m. late check-out benefit when they book a Fine Hotels + Resorts property through American Express Travel. Late check-out, one of the many premium benefits unlocked when booking with American Express Travel, gives travelers a “bonus day” to extend their vacations. The Trending Destinations itineraries highlight ways to spend that time, so Card Members get the most out of their trips, including a master cheese class in Paris, sailing to the Prince’s Islands in Istanbul, and a shopping excursion of authentic Portuguese goods in Lisbon.
In addition to top destinations, American Express Travel has identified key trends driving travel in 2023:
New adventures are in demand: 70% of respondents agree they want to travel to wish list destinations in 2023
Vacationing with holistic health in mind: 89% of respondents agree they want to go on a trip to escape routine, and 74% plan to travel more in 2023 for their wellbeing
Seeking out personalized experiences: 88% of respondents agree they like to seek out local experiences and learn about culture when they travel, and 73% are willing to spend more for the travel itinerary that they want.
From New Year’s resolution to summer travel: 43% of respondents agree they want to travel more as their New Year’s resolution, and 50% of respondents have already started to think about where they want to go on their upcoming summer 2023 vacations
Spending more for the ultimate getaway: 74% of respondents agree they are more likely to spend more on travel in 2023, and 40% say they are willing to pay more for late check-out when making their travel accommodations
2023 TRENDING DESTINATIONS METHODOLOGY
American Express Travel’s 2023 Trending Destinations are selected based on global American Express Card Member bookings through American Express Travel, looking at year-over-year travel growth between 2019 and 2022.
This Amex Trendex online poll was conducted by Morning Consult between September 30 – October 3, 2022 among a sample of 2,000 US travelers who have a household income of at least $70K and are defined as adults who typically travel by air at least once a year. The interviews were conducted online. Results from the full survey have a margin of error of plus or minus 2 percentage points.
FINE HOTELS + RESORTS PROGRAM TERMS & CONDITIONS
Fine Hotels + Resorts® (FHR) program benefits are available for new bookings made through American Express Travel with participating properties and are valid only for eligible U.S. Consumer, Business, and Corporate Platinum Card® Members and Centurion® Members (Delta SkyMiles® Platinum Card Members are not eligible). Bookings must be made using an eligible Card and must be paid using that Card, or another American Express® Card, in the eligible Card Member's name, and that Card Member must be traveling on the itinerary booked. The average total value of the program benefits is based on prior-year bookings for stays of two nights; the actual value varies. Noon check-in and room upgrade are subject to availability and are provided at check-in; certain room categories are not eligible for upgrade. The type of experience credit varies by property; the experience credit will be applied to eligible charges up to the amount of the experience credit. Advance reservations are recommended for certain experience credits. The type and value of the daily breakfast (for two) varies by property; breakfast will be valued at a minimum of US$60 per room per day.
If the cost of Wi-Fi is included in a mandatory property fee, a daily credit of that amount will be applied at check-out. Benefits are applied per room, per stay (with a three-room limit per stay). Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional FHR benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke FHR benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your FHR benefits. Benefit restrictions vary by property. Benefits cannot be redeemed for cash and are not combinable with other offers unless indicated. Benefits must be used during the stay booked. Any credits applicable are applied at check-out in USD or the local currency equivalent. Benefits, participating properties, and availability and amenities at those properties are subject to change.
ABOUT AMERICAN EXPRESS
American Express (NYSE:AXP) is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress. Key links to products, services and corporate responsibility information: personal cards, business cards, travel services, gift cards, prepaid cards, merchant services, Accertify, Kabbage, Resy, corporate card, business travel, diversity and inclusion, corporate responsibility and Environmental, Social, and Governance reports.
Agilysys | September 19, 2022
The global gaming industry saw record revenue in 2021 and is expected to do so again in 2022, with industry analysts revising expected revenues upward to $876 billion from a previous estimate of $747.9 billion according to the Global Gaming Industry study posted by ReportLinker in July. However, as patrons return in record numbers, owners, operators and management teams are struggling to staff enough positions to serve them.About 6.2 million U.S. hospitality workers lost their jobs in 2020 due to pandemic shutdowns, and many of these workers have left the industry permanently or retired. According to a survey by job search site Joblist, half of U.S. hospitality workers surveyed said they would not be returning to the same jobs they held before the shutdowns, and one-third said they are no longer considering working in hospitality.
The combination of continued staff shortages and increased guest demand is accelerating the development of inventive and quick-to-deploy technology solutions to close this gap. At the G2E (Global Gaming Expo), Agilysys hospitality experts will host an Innovation Lab session on Tuesday, October 11 at 2:00 p.m. that will reveal real-world examples of new mobile, on-demand and kiosk-based software solutions that casino resorts and other properties are deploying with immediate guest-pleasing and revenue-driving results.
G2E is the largest gaming and entertainment event in North America. The event will be held at The Venetian Expo in Las Vegas October 10-13, and will host hospitality industry professionals from all over the world. In addition to its Innovation Lab session, Agilysys also will showcase its software Experience Enhancers™ Collections that extend Agilysys’ property management systems (PMS), point-of-sale (POS) solutions, and Inventory and Procurement (I&P) solutions to amplify Return on Experience (ROE) for both guests and staff.
ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews. ROE covers longer-term returns gained by ensuring every experience at every touchpoint avoids disappointment and creates a champion. Built to improve ROE through a variety of staff and guest experiences, Agilysys’ Experience Enhancers Collections enable property operators, management companies and owners to maximize the emotional and empirical returns derived from unifying advanced technology across their operations.
“As those of us who serve or work in this industry know, hospitality is a zero-disappointment business Even one negative experience among a dozen positive ones can provoke a patron to leave a negative review or tell others about their disappointment. That is why we collaborate with our customers and other thought leaders in hospitality and gaming to continuously understand what guests and employees value most so we can design and deliver software that optimizes those experiences across a property and over time. We are finding that new digital, mobile and self-service technologies are proving to be game-changers for many properties, elevating guest satisfaction and revenue while reducing employee stress,”
-Ramesh Srinivasan, president and CEO for Agilysys.
Casinos and resorts interested in actions they can take to elevate guest service despite staffing constraints can see demonstrations in Agilysys’ G2E Booth #3800 and learn more in the Agilysys Innovation Lab session on Tuesday, October 11 at 2:00 p.m. Those who participate in booth demonstrations will have the chance to win a $250 Amazon gift card. To schedule a meeting with an Agilysys hospitality expert, please click here.
About Global Gaming Expo
Global Gaming Expo (G2E) is the world's premier gathering of commercial and tribal gaming professionals. For more than 20 years, G2E has convened the global gaming industry to discover cutting-edge technology, connect with peers and industry experts, and access expert education. For more information, please visit https://www.globalgamingexpo.com/en-us.html.
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point of sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. www.Agilysys.com
DESTINATION AND TOURISM, HOSPITALITY TRENDS
Chartwell Hospitality | October 28, 2022
Chartwell Hospitality announced it has purchased land in Brentwood and Lebanon, Tenn., to bring new hotels to these suburbs of Nashville. Chartwell Hospitality will transform the land in Brentwood into a TownePlace Suites by Marriott and will build a Home2 Suites by Hilton in Lebanon. Chartwell Hospitality has partnered with Rockbridge on both hotel projects. Chartwell Hospitality will develop and manage both properties.TownePlace Suites by Marriott offers guestrooms with full kitchens, outdoor community patios with grills, free Wi-Fi, on-site laundry, upscale fitness center, outdoor pool, and lobby marketplace.
The Brentwood TownePlace Suites will feature 120 rooms and will be located in the East Park development of Maryland Farms. Chartwell Hospitality worked with Boyle Investment Company on their efforts to rezone the existing office building parcel to allow for hotel use. Chartwell Hospitality plans to demolish the existing obsolete Office Building #1 within East Park by the end of 2022 and redevelop the space into the TownePlace Suites. The firm plans to break ground on the hotel’s construction in the spring of 2023.
Chartwell Hospitality will concurrently break ground in Lebanon, Tenn., for the 120-room Home2 Suites in the spring of 2023. Home2 Suites features an extended-stay hotel concept with complimentary hot breakfast, laundry and fitness areas, free Wi-Fi, multiple outdoor spaces, 24-hour business centers, expansive community spaces, and pet-friendly environments.
“As Nashville grows and draws more tourists and new businesses, so do its surrounding towns and cities. We are excited to bring these two new hospitality options to the Brentwood and Lebanon communities and continue to support the growing tourism in Middle Tennessee,"
-Will Schaedle, Executive Vice President of Chartwell Hospitality.
About Chartwell Hospitality
Chartwell Hospitality is a fully integrated real estate company based in Nashville, Tennessee. We specialize in the acquisition, development, and management of high-quality, branded, limited- and full-service hotels. Founded in 2003, Chartwell consistently surpasses competition in occupancy and market rates. Simply, our mission is to be the best in the business. For more information, visit www.chartwellhospitality.com.