HOSPITALITY TRENDS

Hyatt Announces Grand Hyatt Cancún Beach Resort Planning

Hyatt Hotels Corporation | June 06, 2022

Hyatt Announces Grand Hyatt
Hyatt Hotels Corporation announced plans for Grand Hyatt Cancún Beach Resort, a new-build resort in Quintana Roo, Mexico, in collaboration with ownership group Diestra Realty, S.A. de C.V. Anticipated opening in 2024 in time for the summer season.

Grand Hyatt Cancún Beach Resort will be a captivating destination with 500 guestrooms, 28 of which have a plunge pool, and 46 luxury suites, including one Presidential Suite; 11 dining concepts featuring world-class chefs and iconic dishes reflective of the destination; six bars, including a lobby lounge bar, pool bar, and beach shack; and an indoor and outdoor destination spa and fitness center to connect guests with their bodies. In addition, kids club, activity centers, business centers, and retail outlets will be available.


 “Cancún is one of the most desired and booming leisure tourism destinations in the world, and we are thrilled to collaborate with the team at Diestra Realty to bring the iconic Grand Hyatt brand to this sought-after destination. The new Grand Hyatt resort will be a critical piece of our strategy to grow Hyatt’s luxury resort presence in key leisure destinations that our guests, World of Hyatt members, and owners are seeking.”

-Camilo Bolanos, Hyatt’s senior vice president of development for Latin America and the Caribbean

The Grand Hyatt Cancún Beach Resort will be part of a newly planned resort cluster. Strategically placed between downtown Cancún and the Cancún Hotel Zone, Puerto Cancún aims to combine lively city life with a resort feel and atmosphere, establishing the new Grand Hyatt hotel as a popular destination for tourists and locals.

Grand Hyatt Cancún Beach Resort will join 18 more Hyatt-branded hotels in Cancún, including all-inclusive luxury resorts across the AMR Collection brands, providing guests and World of Hyatt members with even more resort alternative recreational activities.

In addition, this hotel will represent an exciting milestone in the expansion of the Grand Hyatt brand in the Americas, joining Grand Hyatt Baha Mar, Grand Hyatt Bogotá, Grand Hyatt Nashville, Grand Hyatt at SFO, and Grand Hyatt Vail, all of which have opened within the past five years.

Spotlight

It’s 2014. Is your company making the most of its meetings spend? For many companies, meetings spend is one of their least transparent spend categories. It can represent up to 35% of a company’s total travel budget (in some industries, like the pharmaceutical and financial sectors, that percentage can go even higher).1 But meetings spend is often fragmented and hidden, and the task of uncovering and piecing it together can seem daunting.

Spotlight

It’s 2014. Is your company making the most of its meetings spend? For many companies, meetings spend is one of their least transparent spend categories. It can represent up to 35% of a company’s total travel budget (in some industries, like the pharmaceutical and financial sectors, that percentage can go even higher).1 But meetings spend is often fragmented and hidden, and the task of uncovering and piecing it together can seem daunting.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Aeromexico Selects Pricefx to Enhance Sales Analytics Capabilities and Drive Additional Value from their Travel Agency Channel

Pricefx | August 12, 2022

Pricefx, the global leader in cloud-native pricing software, announced that Aeromexico, Mexico’s global airline and a leader in Latin American aviation, has selected Pricefx to help enhance its travel agency business analytics. Leveraging Pricefx’s award-winning AI technology, Aeromexico will implement Pricefx to evaluate agency performance and improve commission payment insights with future plans to design bespoke, front and back-end Agency commission plans. After the initial implementation, Aeromexico plans to broaden the use cases for Pricefx to other areas of its business to improve commercial performance. “Technology is increasingly important to agency management and other areas of our airline, We are excited to partner with Pricefx on the development of a new sales analytics product for the airline industry, driving value in our critical travel agency segment. By leveraging Pricefx’s expertise, we believe we can strengthen Aeromexico’s commercial strategy with better execution and improved speed-to-market.” -Rastislav Martos, Senior Vice President of Revenue Management and Distribution for Aeromexico With dozens of different fare possibilities combined with fare families and ancillaries for each itinerary, the airline industry’s public and private fares are complex to manage. With Pricefx, airlines can leverage technology to track return on investment from travel agency commission payments in a meaningful way. Additionally, the Pricefx solution can be used as a single platform for airlines to dynamically price cargo, loyalty points, ancillaries and corporate programs. “The process of managing airline pricing can be dramatically improved with technology that provides critical data insights,With Pricefx, Aeromexico will have best-in-class AI and analytics to improve its agency performance. This will be a major game changer and we are looking forward to working with Aeromexico to make it a reality.” -Ronak Sheth, President & Chief Revenue Officer at Pricefx. Aeromexico was recently interviewed about why they selected Pricefx and their implementation plans. The video interview is available on Pricefx’s YouTube channel. About Grupo Aeromexico Grupo Aeromexico, S.A.B. de C.V. is a holding company whose subsidiaries are engaged in commercial aviation in Mexico and the promotion of passenger loyalty programs. Aeromexico, Mexico’s global airline has its main hub at Mexico City International Airport. Its destinations network features the United States, Canada, Central America, South America, Asia, and Europe. The Group's operating fleet is comprised of Boeing 787 and 737 jet airliners and Embraer 190 models. Aeromexico is a founding member of the SkyTeam airline alliance, which celebrated its 21st anniversary, and serves 170 countries with its 18 SkyTeam airline partners. Aeromexico created and implemented a Health and Sanitization Management System (HSMS) to protect its customers and employees at all steps of its operations. About Pricefx Pricefx is the global leader in SaaS pricing software, offering a comprehensive suite of solutions that are fast to implement, flexible to configure and customize, and friendly to learn and use. Based on cloud-native architecture, Pricefx delivers a complete price optimization and management platform that provides the industry’s fastest time-to-value and lowest total cost of ownership. Its innovative solution works for B2B and B2C enterprises of any size, in any industry, in any part of the world. Pricefx’s business model is entirely based on the satisfaction and loyalty of its customers. For enterprises facing pricing challenges, Pricefx is the cloud pricing optimization, management, and CPQ platform to dynamically Plan, Price and Profit.

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TRAVEL TECHNOLOGY

GigNet Signs Agreement with Oasis Palm and Grand Oasis Hotels to Provide World Class Internet to Create Memorable Travel Experiences

GigNet | July 06, 2022

GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it is implementing a private network to connect Oasis Palm, Oasis Smart, Grand Oasis and three corporate offices. This will ensure fast, reliable connections with seamless communication between the six locations. Oasis is a leading hotel group in Cancun, and one of the driving forces behind its success is the constant philosophy of innovation. This technology partnership with GigNet underscores Oasis’ commitment to exceptional guest services and superior operations. “Every day is important when you want to reach excellence and we work hard to meet our clients’ expectations for a truly memorable vacation experience. Advanced broadband has become an essential element in creating that experience. High-speed Internet helps us provide innovative entertainment and it also permits us to have access to the data that we need to make smarter and quicker business decisions,” -Gener Hernandez, Corporate IT Manager for Oasis Hotels. Mark Carney, OBE and President of GigNet Mexico stated, “We are excited about welcoming Oasis Palm and Grand Oasis to the GigNet family. Oasis and GigNet are both pioneers in the Cancun region and we share a forward-thinking spirit. This also expands our relationships with the leading hospitality innovators headquartered in Spain that operate in Mexico and Latin America. Oasis joins the growing list of hotel and resort developers that recognize GigNet’s superior technology and leadership in client satisfaction.” Mr. Carney added, “GigNet Managed Services allows our clients to create a secure private network that enables seamless communication between departments and locations for guest services and management information systems.” ABOUT OASIS HOTELS Oasis Hotels & Resorts is a major hotel group founded in the 1970s by a Spanish family who were pioneers in the Cancun tourism industry, including innovations in the operations and marketing of all-inclusive resorts. The group prides itself on gastronomy and entertainment offerings that pamper guests with high-quality options and world-class service. In the Cancun region Oasis operates a variety of properties, including magnificent beachfront resorts, two hotels that are designed for families with children, and two urban hotels in central Cancun that are popular with business travelers. Together, these properties offer travel experiences that appeal to a wide range of international tourists and visitors from other regions of Mexico. https://oasishoteles.com/en ABOUT GIGNET GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.

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TRAVEL TECHNOLOGY

Chain of Trust Pilot Completed, using Digital Travel Credentials to facilitate a seamless travel experience

Entrust | September 07, 2022

Entrust has announced the successful conclusion of their participation in the Chain of Trust (CoT) Pilot, a six-month pilot project led by the Canada Border Services Agency (CBSA). CoT was tested between September 2021 and March 2022 and facilitated the border clearance of a small group of Canadian volunteer flight crew participants at Toronto Pearson International Airport. The program was operated by the CBSA in collaboration with partners, including Entrust, Face4 Systems, Factor Safe, Air Canada and the Greater Toronto Airport Authority (GTAA)To address increasing travel volumes while maintaining the safety and security of Canada’s border, the CBSA is exploring ways to provide self-service options for travelers and facilitate the free-flow of persons and goods through the international border clearance process. The CoT pilot project tested the use of innovative technology solutions to assess the effectiveness of automating the collection and verification of traveler information and the authentication of travel documents while reducing physical touch-points in the border clearance process. Launched amid pandemic-restricted travel in March 2021, the CoT Pilot was one of the world’s first use of the latest electronic passport technical standards. This technology delivered a high level of security at border crossings and interoperability with existing inspection systems to simplify and speed up passenger processing at busy travel hubs. “The Chain of Trust Pilot was one of the first to offer a real-world look at the future of travel, one that allows border services to focus their attention on higher risk situations and exceptions, and simplifies entry for low-risk travelers, Entrust is pleased to have had the opportunity to collaborate with the Government of Canada and all the partners in the Chain of Trust project. The project has proven its value and deepened our understanding of how digital transformation can evolve global travel.” -Gordon Wilson, Vice President, Identity Verification at Entrust. Demonstrating the Chain of Trust The innovative CoT Pilot allowed volunteer Air Canada flight crew participants to use a smartphone app to expedite re-entry into Canada at the Toronto Pearson International Airport. The program used identity verification technology from Entrust to confirm a traveler’s identity by positively associating them with their uploaded credential. The system leveraged information voluntarily provided in advance of arrival to enable early and continuous risk assessment. Individual participants used their personal mobile device to extract data electronically from their ePassport, create a digital profile, and store it within the secure storage on their device. These data elements were collected to facilitate identifying the individual and the authenticity of their ePassport. A selfie picture was taken and linked to that individual’s CoT app profile for future travel. The traveler’s verified credentials were then submitted to CBSA prior to border crossing. Customs declaration submission and assessment for border clearance were all processed through an orchestration layer. The traveler was guided through each step via personalized notifications sent to their smartphone. Border Services Officers participating in the pilot had visibility into traveler’s arrival status and could process travelers through a mobile app upon arrival in a seamless, touchless manner. The CoT ensures traveler privacy using Privacy by Design principles, and personally identifiable information (PII) is safeguarded through encryption during transmission to the government. No PII has been retained by any non-government project partner. This collaborative initiative was made possible by the Canadian Safety and Security Program (CSSP). Led by Defence Research and Development Canada, in partnership with Public Safety Canada, the CSSP fosters innovative scientific and technological solutions to Canada’s public safety and security challenges. The CBSA will take lessons learned from the CoT pilot project and use knowledge gained to advance its commitment to modernize existing border management policies, programs and technologies to a more efficient, sustainable, and innovative future state. About Entrust Corporation Entrust keeps the world moving safely by enabling trusted identities, payments and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.To learn more about Entrust Identity Verification Solutions, visit https://www.entrust.com/solutions/identity-verification.

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