Fareportal | December 02, 2021
The popularity of chat platforms has transformed the customer relationship management landscape. Chat platforms are now ubiquitous and have made their way into the fabric of everyday life. The demand for chat-based communications tools to support customers has grown, and that trend skyrocketed exponentially during the pandemic – a time when travel companies struggled to address the sharp rise in customer support requests.
In response, Fareportal, the travel tech company powering online travel agencies CheapOair and One Travel, went to work to enhance its existing chatbot service. The chatbot uses natural language understanding to mimic human conversation and is available 24/7. Customers can engage with the chatbot to search for flights, request help with their existing booking, and make changes to – or even cancel – their existing bookings quickly and easily. The chatbot can resolve most inquiries and when needed, complex cases that require human intervention are routed to the company's live agents.
"The number of travelers needing our assistance keeps growing, so we've fast tracked many innovations for CheapOair and OneTravel. Our commitment to customer service is unwavering, and we are very pleased to offer our customers an easy to use and efficient chatbot solution."
-Werner Kunz-Cho, CEO of Fareportal
Due to the success of the chatbot's end-to-end solution that helps customers through the lifespan of their travel plans, the tool handles 7,000 chats daily, a 12-fold increase from January 2021, with a 55% containment rate for chats resolved by the bot and a 95% success rate in customers' intent identification. Further enhancements will be rolled out in the future as the demand for chatbot-based service grows and customer needs evolve.
CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal's family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million hotels, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.
VNTravel, Yanolja Cloud | July 21, 2021
The strategic partnership between VNTravel and Yanolja Cloud, a global travel tech firm, will shed light on digital transformation in the Vietnamese hospitality industry.
Yanolja Cloud and VNTravel's strategic collaboration will go a long way towards enabling the industry's digital transformation. For example, customers can now check-in and out at their leisure, register rooms virtually with the click of a button, and even conduct non-cash payments via VNPAY QR. At the same time, hoteliers can gain access to better solutions for property management, revenue management, and customer relations, resulting in long-term business growth.
VNTravel Group is an ecosystem that includes Mytour.vn, Dinogo, and Tripi, among others. Tripi, a market leader in B2B solutions for travel companies, provides maximum value through various products such as Tripi Partner, Tripi Connect, Tripi One, and Tripi Cloud - the cloud-based SaaS (Software as a Service) for the Vietnam hospitality sector.
Yanolja Cloud is the world's leading provider of cloud-based hospitality solutions, serving over 30,000 clients in 170 countries and 60 languages. Yanolja Cloud is expanding its client base by utilizing its strong SaaS model, enabling easy installation and operation, and developing optimized local solutions in partnership with global leaders.
DESTINATION AND TOURISM
Cloudbeds, Riparide | September 21, 2021
Cloudbeds, the hospitality industry’s fastest-growing technology provider for independent properties worldwide, today announced a partnership with Riparide, the leading Australian outdoor adventure accommodation booking site. The collaboration provides hospitality owner-hosts access to distribute their unique accommodations to Riparide using the award-winning Cloudbeds Hospitality Platform.
“My property is unique and the distribution through Riparide provides me access to the perfect distribution platform reaching the kind of guests that appreciate the type of property we offer. With the connection to Cloudbeds, I can now have peace of mind knowing that all information seamlessly integrates between both my property system and Riparide,” says Monique Easton, Owner-Creators of The Eastern Thredbo Village.
During the pandemic, Riparide became popular with Australians seeking to get away from urban environments to enjoy the beauty of the vast Australian bush and stunning coastlines. Riparide guests who book accommodation are encouraged to journal and photograph authentic experiences about their adventure and accommodation and share them on the Riparide site. These stories are shared with guests, new and existing, to grow the community and the platform.
“Our customers have now experienced over 10,000 moments of fulfillment through their Riparide escapes, through our partnerships with our incredible host community. As we grow into new regions across the globe, we’re thrilled to have Cloudbeds make the experience of hosting adventure travelers simple and low effort for our hosts today and into the future,” explains Nate Sampimon, CEO of Riparide.
“Our partnership with Riparide is part of Cloudbeds’ strategy to ensure our customers have access to an extensive variety of distribution channels, especially those focused on domestic leisure travel,” says Sebastien Leitner, VP of Partnership for Cloudbeds. “Domestic travel channels will be critical for the industry’s recovery as international and business travel remains restricted.”
Founded in 2012, Cloudbeds is the hospitality industry’s fastest-growing technology provider, serving a global clientele of 22,000+ independent properties across 157 countries. Its award-winning Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools with a marketplace of third-party integrations to help hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences.
Our purpose at Riparide is to inspire people to unplug from modern-day trappings and head outdoors in search of fulfilling moments. Seek out a beautiful waterfall, step out of a cabin into the wilderness, paddle out for a morning surf or abseil down a cliff face. It’s about pursuing those peaceful, exciting and challenging moments that restore balance and bring fulfillment to our lives.