TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
Delta | July 12, 2022
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), is part of the latest acceleration in Delta Air Lines’ digital business transformation with the announcement of a multi-year agreement to serve as the airline’s preferred cloud provider. AWS will help Delta unlock technologies and streamline processes that will make the customer experience faster, smoother, and more secure—from the booking process to the flight experience.“Continuous innovation is at the core of Delta’s commitment to its customers,” said Matt Garman, Senior Vice President of Sales, Marketing, and Global Services at Amazon Web Services. “Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
Delta is building on AWS’s broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements, as well as the company’s continuous drive for efficiency and reliability. With AWS, Delta is providing a secure infrastructure for timely data-driven insights. In addition, Delta is providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer (DVT) program to increase cloud adoption and develop new client-facing and internal capabilities. Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
“We’re not just transforming our IT backbone—we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways, Our work with AWS is one of many critical steps we’re taking to modernize our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
-Delta’s Rahul Samant, E.V.P. and Chief Information Officer.
The airline is also working with AWS to modernize the core technology platforms that support its customer engagement center operations. Thanks to Amazon Connect (a fully managed, easy-to-use, omnichannel cloud contact center service), customers who call Delta’s reservations and customer care specialists will have a more streamlined experience. Delta customer care specialists can respond in real time to customers with new online and text support.
Delta’s collaboration with Amazon extends beyond technology innovation. The airline is also Amazon’s most preferred carrier, supporting Amazon’s business travel needs around the globe.
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
More than 4,000 Delta Air Lines (NYSE: DAL) flights take off every day, connecting people across more than 275 destinations on six continents with award-winning operational excellence, customer service, safety and innovation. Our people lead the way in delivering a world-class customer experience, and we're continuing to ensure the future of travel is personalized, enjoyable and stress-free. Delta is America's most awarded airline thanks to the dedication, passion and professionalism of its people, recognized by J.D. Power, Fortune's World Most Admired Companies, the Wall Street Journal, and Business Travel News, among many others. Delta has served as many as 200 million customers annually. Headquartered in Atlanta, Delta operates significant hubs and key markets in Amsterdam, Atlanta, Boston, Detroit, London-Heathrow, Los Angeles, Mexico City, Minneapolis-St. Paul, New York-JFK and LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle, Seoul-Incheon and Tokyo.
Roomex | July 19, 2022
New research conducted by the Global Business Travel Association (GBTA), in partnership with Roomex, the workforce travel platform, has unveiled the state of business and project travel in 2022. Findings from the survey, completed by over 100 Travel Managers in the US and Canada between March 29 and April 15, 2022, has revealed the growth of business travel post-COVID and the methods top businesses are using to manage their staff travel.
Demonstrating the resurgence of workforce travel post-COVID, the survey found that a third of businesses have some significant overnight accommodation needs, with between 25% – 100% of the workforce staying overnight at least once a week. Sixty six percent said between 1% – 24% of their workforce stay elsewhere overnight at least once a week, with only 1% saying they have no accommodation needs at this time.
A third of businesses surveyed stated that their average room nights booked per month exceeded 500, with 13% booking between 200 – 500 and 18% booking 100 – 200 room nights per month. Project-based travel is particularly prominent, with 39% of businesses saying their organization engages in "a lot" of project travel.
Rising costs featured prominently in the survey, with accommodation price featuring in 82% of travel managers' responses when asked: "What is most important when managing corporate travel?" Seventy nine percent of respondents called out visibility and reporting as an important feature, while 57% noted the importance of duty of care/safety. Just 32% highlighted the price of airline tickets.
Compliance enforcement topped the poll in booking challenges, with 60% of travel managers admitting that getting their staff to stick to travel policy is a challenge their organization currently faces. Fifty one percent noted that traveler satisfaction is also a challenge, pointing to the importance of maintaining strong employee relations in the new post-COVID workplace. Keeping track of all company travelers (38%), keeping track of travel spend/budget (30%) and unsuitable accommodation types (17%) also ranked among the challenges travel managers face in 2022.
"It is clear from the research that while workforce travel has returned for most businesses, the challenges facing travel managers and finance teams have changed. Rising costs and a renewed focus on traveler satisfaction mean that travel managers need a flexible, efficient and innovative solution to keep up with their organization's travel requirements. Roomex solves this problem and enables every travel manager to take that extra coffee break, safe in the knowledge that they've got the best rate and their travelers will be happy."
-Garry Moroney, CEO of Roomex
Christopher Ely, Research Director at GBTA, said: "In our ongoing GBTA research, we've seen a continued evolution in the challenges that travel managers are now facing. This data around project-based travel and high room night volumes provides insights on what travel managers are thinking about now for their employees and companies, and how they are navigating new considerations as a result of the pandemic and other factors."
Listen to Darin Peterson, Sales Manager at Roomex, and Christopher Ely, GBTA Research Director, further discuss the research findings on GBTA's "The Business of Travel" podcast.
Roomex is the all-in-one travel and expenses platform built for businesses with a mobile workforce. Roomex helps you book, manage, pay and analyze all of your accommodation, rail and expenses in one place - saving both time and money. Founded in Dublin, Ireland with offices in Boston, London, and Munich, Roomex is on a mission to make workforce travel and spend management as seamless and cost-effective as possible. With two nominations for Accommodation Innovation and Payments Innovation at the Business Travel Awards Europe 2022, Roomex is pioneering seamless travel booking. To learn more, visit www.roomex.com.
The Global Business Travel Association (GBTA) is the world's premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. GBTA's members manage more than $345 billion of global business travel and meetings expenditures annually. GBTA delivers world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. To learn how business travel drives lasting business growth, visit www.gbta.org.
GigNet | July 06, 2022
GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it is implementing a private network to connect Oasis Palm, Oasis Smart, Grand Oasis and three corporate offices. This will ensure fast, reliable connections with seamless communication between the six locations. Oasis is a leading hotel group in Cancun, and one of the driving forces behind its success is the constant philosophy of innovation. This technology partnership with GigNet underscores Oasis’ commitment to exceptional guest services and superior operations.
“Every day is important when you want to reach excellence and we work hard to meet our clients’ expectations for a truly memorable vacation experience. Advanced broadband has become an essential element in creating that experience. High-speed Internet helps us provide innovative entertainment and it also permits us to have access to the data that we need to make smarter and quicker business decisions,”
-Gener Hernandez, Corporate IT Manager for Oasis Hotels.
Mark Carney, OBE and President of GigNet Mexico stated, “We are excited about welcoming Oasis Palm and Grand Oasis to the GigNet family. Oasis and GigNet are both pioneers in the Cancun region and we share a forward-thinking spirit. This also expands our relationships with the leading hospitality innovators headquartered in Spain that operate in Mexico and Latin America. Oasis joins the growing list of hotel and resort developers that recognize GigNet’s superior technology and leadership in client satisfaction.” Mr. Carney added, “GigNet Managed Services allows our clients to create a secure private network that enables seamless communication between departments and locations for guest services and management information systems.”
ABOUT OASIS HOTELS
Oasis Hotels & Resorts is a major hotel group founded in the 1970s by a Spanish family who were pioneers in the Cancun tourism industry, including innovations in the operations and marketing of all-inclusive resorts. The group prides itself on gastronomy and entertainment offerings that pamper guests with high-quality options and world-class service. In the Cancun region Oasis operates a variety of properties, including magnificent beachfront resorts, two hotels that are designed for families with children, and two urban hotels in central Cancun that are popular with business travelers. Together, these properties offer travel experiences that appeal to a wide range of international tourists and visitors from other regions of Mexico. https://oasishoteles.com/en
GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.