DESTINATION AND TOURISM

Leisure Demand Continues to Drive Hyatt’s Brand Growth in Europe

Hyatt Hotels Corporation | September 07, 2021

Hyatt Hotels Corporation announced that a Hyatt affiliate has entered into six new management and franchise agreements for hotels in Europe across The Unbound Collection by Hyatt, JdV by Hyatt, Hyatt Centric, and Hyatt Regency brands, further emphasizing a growing desire from travelers, World of Hyatt members, and owners for hotels that offer unique, differentiated experiences and foster genuine connections with people and cultures.

This announcement builds on Hyatt’s growth strategy to significantly expand its brand portfolio in Europe by the end of 2023 – the six new executed agreements are expected to increase Hyatt’s brand presence in France, Germany, Italy, Spain, and Switzerland. This is in addition to the recently announced planned acquisition of Apple Leisure Group (ALG), which is expected to expand Hyatt’s European brand footprint by 60 percent.

“The newly executed agreements highlight the positive strides we are making towards our growth strategy in Europe, and the new projects sit alongside a strong pipeline of Hyatt-branded hotels scheduled to open over the coming years,” said Felicity Black-Roberts, Hyatt’s vice president development, Europe. “Confidence in the hospitality sector remains high among investors, and we are delighted to collaborate with leading owners and operators who recognize the value and profitability of Hyatt’s entire brand portfolio, with an emphasis on Hyatt’s independent collections, including The Unbound Collection by Hyatt and JdV by Hyatt brands, and lifestyle brands, including Hyatt Centric. With these new deals, we are asserting our expertise in leisure destinations, reinforcing that Hyatt’s brands continue to resonate and cater to leisure travelers.”

The Unbound Collection by Hyatt
The Unbound Collection by Hyatt hotel in Crans-Montana, Switzerland


The luxurious boutique hotel Rhodania in the Swiss Alps is expected to join The Unbound Collection by Hyatt in 2023. The 41-room hotel is currently located right on the third tee of the famous Severiano Ballesteros golf course, approximately 4,900 feet (1,500 meters) above sea level in one of the most prestigious and well-established year-round mountain destinations in Switzerland.

ll Tornabuoni Hotel in Florence, Italy

A Hyatt affiliate has entered into a franchise agreement with AG Group for Il Tornabuoni Hotel in Florence, which will join The Unbound Collection by Hyatt brand. The luxury boutique 62-room hotel is expected to open in October 2021 and will be the first Hyatt-branded property in Florence.

JdV by Hyatt
The Tribune Hotel in Rome, Italy

The Tribune Hotel, which is expected to join the JdV by Hyatt brand, will mark a significant and long-awaited milestone in Hyatt’s growth strategy: the introduction of the Hyatt brand to Rome.

A JdV by Hyatt hotel in Bordeaux, France
Driving further momentum within Hyatt’s independent collections portfolio, the JdV by Hyatt brand is expected to debut its first hotel in Bordeaux, France, a city rich in architectural and cultural heritage with highlights including its famous harbor, Port de la Lune, a UNESCO World Heritage Site.

Hyatt Centric
Hyatt Centric Altstadt Hamburg in Hamburg, Germany


The Hyatt Centric brand will debut in Germany under a franchise agreement between a Hyatt affiliate and SV Hotel AG. Hyatt Centric Altstadt Hamburg will be located on Moenckebergstrasse, one of Hamburg’s most vibrant shopping streets. As a brand synonymous with adventure and being in the center of the action, the Hyatt Centric brand is a perfect addition to this vibrant location.

Hyatt Regency
Hyatt Regency Madrid Residences in Madrid, Spain


Hyatt Regency Hesperia Madrid will expand on its current hotel accommodations to include a residential component – Hyatt Regency Madrid Residences. With 22 premium apartments, the new complex will be located at Paseo de la Castellana, in the heart of the financial center of the capital and in close proximity to many international businesses, diplomatic offices and embassies.

Recent Hyatt hotel openings across Europe include:
  • Hyatt Place Ekaterinburg in Ekaterinburg, Russia
  • Hyatt Place London City East in London, United Kingdom
  • 7Pines Resort Ibiza, part of the Destination by Hyatt brand, in Ibiza, Spain
  • Hyatt Regency Zurich Airport The Circle in Zurich, Switzerland
  • Hôtel du Palais Biarritz, re-opened as part of The Unbound by Hyatt Collection brand, in Biarritz, France
  • Three Story Hotels in Sweden, which joined the JdV by Hyatt brand, including Story Hotel Riddargatan and Story Hotel Signalfabriken Stockholm and Story Hotel Studio Malmö in Malmö

About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of June 30, 2021, the Company's portfolio included more than 1,000 hotel and all-inclusive properties in 68 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders.

About AG Group
AG Group is Italy’s first Italian-owned hospitality group capable of providing all aspects of demand for tourism in-house with boutique hotels, DMC/ tour operator & event management, hotel consultancy, culinary outlets and retirement homes.

Alboran Hotels and Hospitality
Alboran is an active owner of hotel properties with in-depth hotel knowledge and experience of all operating models. Founded in 2016, Alboran’s business concept stands for two main skills, real estate and hotel operations with a focus on sizeable hotels in key leisure and corporate destinations.

About SV Group
SV Hotel is part of the hospitality and hotel management group SV Group, headquartered in Dübendorf near Zurich. As a franchisee, SV Hotel operates hotels of the Marriott brands Courtyard, Residence Inn, Renaissance and Moxy in Switzerland and Germany.

About Hesperia Hotels & Resorts
Hesperia Hotels & Resorts is one of Spain’s leading hotel groups, with an established presence in urban and leisure destinations. It is one of the companies with the most experience and knowledge of the industry, having been in operation for more than 20 years

Spotlight

No other industry has faced as much change in the last several years as the hospitality sector. From the layoffs of 2020 and the Great Resignation of 2021 to accelerated digital transformation, the industry has seen waves of evolution driven by societal upheavals that have deeply transformed the workplace and the customer experience.

Tausif Khiani, Vice President of Hospitality Capgemini, deep dives into how the Framework of the Future offers a more connected employee experience, with an operational approach that is seamless, data-driven, and focused on growth.

Spotlight

No other industry has faced as much change in the last several years as the hospitality sector. From the layoffs of 2020 and the Great Resignation of 2021 to accelerated digital transformation, the industry has seen waves of evolution driven by societal upheavals that have deeply transformed the workplace and the customer experience.

Tausif Khiani, Vice President of Hospitality Capgemini, deep dives into how the Framework of the Future offers a more connected employee experience, with an operational approach that is seamless, data-driven, and focused on growth.

Related News

TRAVEL TECHNOLOGY,DESTINATION AND TOURISM

Space Perspective Becomes First Global Space Travel Experience Company

Space Perspective | November 16, 2022

Space Perspective unveiled MS Voyager – the world’s first Marine Spaceport for human spaceflight, and the first in a planned fleet of this new class of spaceports globally. Spaceports are sites for launching and receiving spacecraft. Now with the capacity to launch from marine-based sites around the world, in addition to launching from land on Florida’s Space Coast, Space Perspective becomes the first global space travel experience company, offering safe and sustainable journeys to the edge of space from where Explorers live and play.The name Voyager is an homage to the Voyager 1 Space Probe mission which, on astronomer Carl Sagan’s request, took a photo of Earth from across the solar system on February 14th, 1990. That photo, now known iconically as the Pale Blue Dot, inspired Sagan’s book of the same name and his call for humans to “preserve and cherish the pale blue dot, the only home we’ve ever known” – words that reverberate through Space Perspective’s mission today. “Space Perspective will change your relationship with our planet by providing the quintessential astronaut experience of viewing Earth from the blackness of space, It’s imperative for us to think about our business with a global mindset. Removing geographic borders for launch and landing accelerates our mission of making this transformative experience more accessible to the world and international marketplace – safely, reliably and with minimal impact on our planet.” -Jane Poynter, Space Perspective’s Founder and Co-CEO Plans are underway to integrate marine-based launches into marquee global events, and conversations are active with several potential destinations across the globe to offer Explorers an awe-inspiring view of some of the world’s most iconic geography. We always imagined offering the opportunity to view the most incredible natural phenomena from space, including the Northern Lights, the boot of Italy, the sheer scale of the Nile Delta, and the deep blue seas around the Bahamas. Marine Spaceports like MS Voyager make this a reality, said Poynter. MS Voyager and future Space Perspective Marine Spaceports give the company the operational flexibility needed to grow its business more quickly to reach a supply-constrained global market for commercial space travel that analysts recently estimated could reach over $8 billion by 2030[1]. Marine Spaceports create ideal launch conditions in two ways: by navigating to areas of good weather, which allows for year-round operations within a region, and by moving with the sea breeze, so there is virtually no wind across the deck. This enables more frequent launch opportunities, as well as more options for the time of day, including sunrise and sunset nighttime stargazing flights for Explorers. “This is another important milestone and a proud moment for the Space Perspective crew both in terms of pioneering engineering and the ability to scale our offer quickly, globally. We are grateful to our extended crew of dynamic, best-in-class operational partners,” -Space Perspective’s Founder, Co-CEO and CTO Taber MacCallum. Acquired from one of the world’s premier shipbuilders, Edison Chouest Offshore, MS Voyager’s marine operations will be supported by Guice Offshore. The 292-foot-long vessel, which will call Port Canaveral its home, is now being outfitted for launch, retrieval, and SpaceBalloon™ operations at Conrad Shipyard -- preparations for which were provided by Gulf Ship. In keeping with Space Perspective’s environmentally conscious ethos, offsets will be provided by Cool Effects, and the vessel itself is being retrofitted to use biofuel to reduce its carbon footprint. When it’s time to come back to Earth at the end of the journey in Spaceship Neptune’s pressurized capsule, a patent-pending splash-cone at its base provides a smooth and gentle water landing. Fast boats from Fluid Watercraft will then arrive to stabilize the capsule, which will be lifted onto the Marine Spaceport by a custom-built A-frame provided by Supreme Integrated Technologies. Communications throughout the operation – between land, sea, and capsule – will be provided by Silvus Technologies, utilizing military-grade StreamCaster MANET radios and MN-MIMO waveform technology. We've always believed in Space Perspective's mission and the experience they are bringing to the world through human spaceflight. Unlocking the ability to scale globally with the addition of Marine Spaceports only strengthens the proposition and the power of the company to change people's lives and the future of our planet, said Brandon Ross, General Partner of LightShed Ventures, a major Space Perspective investor. MS Voyager will begin operations in the New Year, aligned to Space Perspective’s planned test flights that commence in early 2023. Space Perspective has sold over 1,000 tickets to date. Tickets are available to reserve now at their current price of $125,000 at SpacePerspective.com. For more information, visit SpacePerspective.com. Follow Space Perspective for updates on Twitter, LinkedIn, Facebook and YouTube. Experience the capsule interior here. About Space Perspective Space Perspective is the world’s only carbon-neutral luxury spaceflight experience company. It invites more people than has historically been possible to experience a thrillingly new and visceral perspective that expands the human consciousness – the incredibly exhilarating panoramas and scale of Earth in space. The Observer cited Space Perspective as "the best suborbital space tourism offering in the world." Setting a new bar in out-of-this-world thrilling experiences, as soon as late 2024 Space Perspective plans to take Space Explorers to space inside Spaceship Neptune’s pressurized capsule propelled by a high-performance SpaceBalloonTM without using rocket fuel or high G forces. Space Explorers see the world anew through its vast windows, 450 miles in any direction. The ultra-comfortable, accessible, and gentle six-hour journey redefines space travel. Space Perspective is led by industry luminaries Jane Poynter and Taber MacCallum and their unique-in-the-world expert crew who have been integral to all human SpaceBalloonTM flights, and marine launches over the last 50 years. Building on that experience, the Space Perspective crew has innovated and patented the safest spaceflight experience in the world. Poynter and MacCallum have been dubbed ‘Masters of the stratosphere’ by Bloomberg Businessweek. MacCallum also served as Chairman of the Commercial Spaceflight Federation.

Read More

DESTINATION AND TOURISM,INDUSTRY OUTLOOK

RedAwning Announces the Acquisition of Lexicon Travel Technologies

RedAwning | November 21, 2022

RedAwning, the only complete marketing, distribution, reservations and hospitality platform for property managers in North America, announced the acquisition of the business and client base of Lexicon Travel Technologies, the best performing channel manager in the US. All of Lexicon’s clients and partners are being offered the opportunity to join RedAwning’s robust and comprehensive platform, expanding their distribution reach and benefiting from additional marketing and management services, while maintaining the foundation of great service that Lexicon has built. “We are delighted to join forces with the impressive team at Lexicon and expand our platform to hundreds of new clients with thousands of properties,The transitions will be seamless for all of our new clients, as RedAwning already supports all of the same PMS platforms as Lexicon and all of the channels too, as well as many more for Lexicon clients to join.” -Tim Choate, CEO of RedAwning.com. After we made the decision to sell our business, we looked for a company that would create true synergies with our existing value proposition, said Joel Inman, CEO and Founder of Lexicon. As I got to know the RedAwning platform, I realized they have already solved many of the technical challenges Lexicon has been facing. RedAwning brings true technology and automation to channel management that delivers value through higher conversion with essentially zero manual work. RedAwning’s comprehensive platform approach to channels vastly outperforms traditional channel management approaches due to RedAwning’s focus on what happens after connectivity to improve actual performance of property listings in each channel. From copy and policy optimization to revenue management to declined credit card handling and instant automatic publishing on all channels, RedAwning’s platform offers a more powerful and much more efficient model for property managers of all sizes to succeed everywhere guests shop for travel. One of our exciting discoveries with the team at Lexicon is that RedAwning outperforms the bookings per client across thousands of listings on each channel by an average of 37% as compared to Lexicon’s strong clients doing all of the work themselves. We truly offer much more revenue for much less work, and this data is proof of our impact, said Tim Choate, CEO of RedAwning.com. Most of Lexicon’s top clients have already agreed to join RedAwning in this transition and the company seeks to offer a seamless transition to more revenue with less work to all of the remaining clients, too. About RedAwning RedAwning is the short-term rental industry’s only complete marketing, distribution, reservations, and hospitality platform. RedAwning presents one of the world's largest collections of vacation properties to guests wherever they shop for travel. With over 15,000 properties represented on behalf of thousands of independent and professional hosts, RedAwning covers virtually every leisure destination in North America, and includes a comprehensive layer of exclusive services and support with every stay. RedAwning is one of the largest single U.S. vacation rental suppliers to every major travel website, including Airbnb, Vrbo, Booking.com, Expedia, Homes & Villas by Marriott International, Google Travel, and many more. RedAwning also operates exclusive vacation property booking websites, including RedAwning.com for travelers, and RedAwning TravelPro, which enables 20,000 travel agents to book vacation properties. RedAwning has been a leading innovator in the vacation rental industry since 2010, with a mission to redefine the customer journey for the benefit of guests, hosts, and property managers alike, and to drive innovative approaches that make the booking and staying experience at short term rental properties more consistent, easier, safer, and better for all.

Read More

TRAVEL TECHNOLOGY

Agilysys to Reveal New Digital and Mobile Software Approaches to Overcoming Hospitality Staff Shortages

Agilysys | September 19, 2022

The global gaming industry saw record revenue in 2021 and is expected to do so again in 2022, with industry analysts revising expected revenues upward to $876 billion from a previous estimate of $747.9 billion according to the Global Gaming Industry study posted by ReportLinker in July. However, as patrons return in record numbers, owners, operators and management teams are struggling to staff enough positions to serve them.About 6.2 million U.S. hospitality workers lost their jobs in 2020 due to pandemic shutdowns, and many of these workers have left the industry permanently or retired. According to a survey by job search site Joblist, half of U.S. hospitality workers surveyed said they would not be returning to the same jobs they held before the shutdowns, and one-third said they are no longer considering working in hospitality. The combination of continued staff shortages and increased guest demand is accelerating the development of inventive and quick-to-deploy technology solutions to close this gap. At the G2E (Global Gaming Expo), Agilysys hospitality experts will host an Innovation Lab session on Tuesday, October 11 at 2:00 p.m. that will reveal real-world examples of new mobile, on-demand and kiosk-based software solutions that casino resorts and other properties are deploying with immediate guest-pleasing and revenue-driving results. G2E is the largest gaming and entertainment event in North America. The event will be held at The Venetian Expo in Las Vegas October 10-13, and will host hospitality industry professionals from all over the world. In addition to its Innovation Lab session, Agilysys also will showcase its software Experience Enhancers™ Collections that extend Agilysys’ property management systems (PMS), point-of-sale (POS) solutions, and Inventory and Procurement (I&P) solutions to amplify Return on Experience (ROE) for both guests and staff. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews. ROE covers longer-term returns gained by ensuring every experience at every touchpoint avoids disappointment and creates a champion. Built to improve ROE through a variety of staff and guest experiences, Agilysys’ Experience Enhancers Collections enable property operators, management companies and owners to maximize the emotional and empirical returns derived from unifying advanced technology across their operations. “As those of us who serve or work in this industry know, hospitality is a zero-disappointment business Even one negative experience among a dozen positive ones can provoke a patron to leave a negative review or tell others about their disappointment. That is why we collaborate with our customers and other thought leaders in hospitality and gaming to continuously understand what guests and employees value most so we can design and deliver software that optimizes those experiences across a property and over time. We are finding that new digital, mobile and self-service technologies are proving to be game-changers for many properties, elevating guest satisfaction and revenue while reducing employee stress,” -Ramesh Srinivasan, president and CEO for Agilysys. Casinos and resorts interested in actions they can take to elevate guest service despite staffing constraints can see demonstrations in Agilysys’ G2E Booth #3800 and learn more in the Agilysys Innovation Lab session on Tuesday, October 11 at 2:00 p.m. Those who participate in booth demonstrations will have the chance to win a $250 Amazon gift card. To schedule a meeting with an Agilysys hospitality expert, please click here. About Global Gaming Expo Global Gaming Expo (G2E) is the world's premier gathering of commercial and tribal gaming professionals. For more than 20 years, G2E has convened the global gaming industry to discover cutting-edge technology, connect with peers and industry experts, and access expert education. For more information, please visit https://www.globalgamingexpo.com/en-us.html. About Agilysys Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point of sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. www.Agilysys.com

Read More