LivePerson partners with Delta Vacations to launch web messaging service that connects with travelers on their own time

PRNewswire | October 23, 2019

Delta Vacations, the official vacation provider of Delta Air Lines, announced the debut of its web messaging travel service through LivePerson, a global leader in conversational commerce solutions. Delta Vacations customers can now take advantage of this new, flexible line of communication with Delta Vacations travel experts to research vacation packages, receive customer support, and more. Unlike traditional live chat, messaging allows customers to connect how and when they want, as well as drop and return to existing conversations as they wish. Operating through LivePerson's industry-leading messaging platform LiveEngage®, Delta Vacations web messaging travel service lets customers take the following actions:

Spotlight

The world's first recorded long distance road trip by automobile took place in Germany in August 1888 when Bertha Benz, the wife of Karl Benz, the inventor of the first patented motor car (the Benz Patent-Motorwagen), travelled from Mannheim to Pforzheim (a distance of 106 km (66 mi))[1] in the third experimental Benz motor car (which had a maximum speed of 10 miles per hour (16 km/h)) and back, with her two teenage sons Richard and Eugen, but without the consent and knowledge of her husband.

Spotlight

The world's first recorded long distance road trip by automobile took place in Germany in August 1888 when Bertha Benz, the wife of Karl Benz, the inventor of the first patented motor car (the Benz Patent-Motorwagen), travelled from Mannheim to Pforzheim (a distance of 106 km (66 mi))[1] in the third experimental Benz motor car (which had a maximum speed of 10 miles per hour (16 km/h)) and back, with her two teenage sons Richard and Eugen, but without the consent and knowledge of her husband.

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DESTINATION AND TOURISM,INDUSTRY OUTLOOK

Trip.com shows how transatlantic travel has taken off

Trip.com | November 14, 2022

Booking data from international one-stop travel service provider, Trip.com, shows how transatlantic travel has taken off in the last year. In the year since the US re-opened its borders to international global travellers, Trip.com has seen a travel boom, when comparing booking stats from October 2021 to October 2022. US hotel bookings made by British travellers have increased by 382% during the 12 months, while European hotel bookings by US travellers have increased by 111%. Meanwhile, flight bookings from Europe to the US have increased by 67%, indicating the enduring appeal of the US, despite the pandemic, as well as revived demand for long-haul travel. "The US has bounced back to resume its place as one of the most popular destinations for UK travellers according to analysis of Trip.com data" -Andy Washington, Trip.com Group EMEA General Manager Despite the drop in the value of the pound compared to the US dollar, America continues to attract Brits in large numbers eager to explore North America and reunite with friends and families. Rich Sun, Trip.com Group General Manager for the Americas, said: "Americans have once again returned to Europe, as evidenced by Trip.com data which shows a 111% surge in European hotel bookings from the US. European destinations have become attractive for US holidaymakers and business travellers looking to cash-in on favourable exchange rates. In addition to the jump in flight bookings, the average booking value of flights from Europe to the US has increased by 20% since October 2021. Regarding routes from Europe to the US, New York was a top-performing destination, with flights from London, Paris, Milan, Madrid, and Barcelona ranked as the top five, and Manchester-New York as the sixth most popular booked flight route between Europe and the US. Over a third of travellers booking flights from Europe to the US came from the UK (39%), followed by Spain in second place (17%), Italy in third place (14%), followed in fourth place by France (12%) and Germany in fifth (11%). The most popular US cities for European flyers were New York, followed by Miami, Los Angeles, San Francisco and Orlando. On average, each month in the last year has seen an 18% rise in Brits booking US hotels. New York was the most popular city for booking British travellers, followed by Las Vegas in second place, Los Angeles in third, Orlando in fourth and Miami in fifth position. The average booking value of Americans on European hotels has increased by nearly a quarter (23%) in the last year. The UK was the most popular European country for hotel and flight bookings by US travellers. Paris was the most popular European destination for hotel bookings by US travellers, followed by London and Rome. About Trip.com Trip.com is an international one-stop travel service provider, available in 20 languages across 27 countries and regions in 31 local currencies and sites. Trip.com has an extensive hotel and flight network consisting of more than 1.2 million hotels and flights from over 480 airlines covering 2,600 airports in 200 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit trip.com

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TRAVEL TECHNOLOGY

Incode Announces Strategic Partnership with Hoteza

Incode Technologies Inc | November 10, 2022

Incode Technologies Inc., the next-generation identity verification and authentication platform for global enterprises, announced a strategic partnership with Hoteza, the smart hotel communication systems provider. Through this partnership, guests can now start their check-in journey before arriving at their hotel destination through Incode's biometric verification process. Guests experience a seamless Self-Check-In process on the Hoteza Guest Journey Platform, Hoteza's cloud-based content management system, using Incode's fully integrated and secure optical character recognition and its facial recognition technology, FaceMatch. More than 500 hotels around the globe in the Hoteza portfolio, including Kempinski, Hilton and Radisson, will now have the opportunity to join this user-friendly solution allowing guests to skip lines and check-in before arrival via email or other communication channels. The streamlined process grants staff time to spend their resources on other activities, allowing them to fully commit to their role of hosts. "We were looking for the best and the most secure partner to work with on our Self-Check-In solution, and we are thrilled to partner with Incode," says Nikolay Beloshitsky, Hoteza CEO. "We are glad to have found an efficient and dedicated partner in the hospitality industry with a growth mindset to match our own." Hoteza is an interactive, guest-facing platform for entertainment, information and communication controlled from one Cloud-based content management system. Hoteza offers Internet Protocol Television (IPTV) solutions, mobile & in-room tablet apps, Digital Signage and high-speed Internet Access. Now, with Incode's facial recognition, guests experience modern Check-In solutions, successfully offering modern guest experiences. "We are always looking for ways to elevate customer experiences through our technology, We are excited for guests using Hoteza to experience quick and secure check-in and overall, a smooth experience." -Ricardo Amper, CEO of Incode Incode's state-of-the-art contactless check-in and check-out guest experiences, service multiple dimensions of the hospitality industry including hotels and resorts. Their technology in ID capture, liveness detection, face match, passport validation and credit card enrollment produce elevated guest experiences. Incode's new partnership with Hoteza is the latest in a host of strategic growth and momentum initiatives. In October 2022, Incode partnered with Sardine to deliver user verification to prevent fraudulent financial activities. The company also recently announced Incode Workflow, an advanced functionality to help businesses tailor consumer experiences based on risk level. To learn more about Incode, visit www.incode.com. About Incode Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identity to power a world of digital trust. Incode's innovative identity solutions enable the world's largest financial institutions, governments, retailers, hospitality companies, gaming, and other industries to unleash their business potential and reduce fraud, elevating human interactions with data, products, and services – at all levels. About Hoteza Hoteza is an interactive, guest-facing solution for entertainment, information and communication set on various platforms controlled from one CMS. It includes IPTV solution, mobile & web apps, in-room tablet app, online check-in solution, Digital Signage and High Speed Internet Access

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Optii Announces Connectivity to Oracle Hospitality Integration Platform

Optii | September 29, 2022

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