Louisville Tourism Launches Multiple Initiatives to Improve Racial and Minority Imbalances

Louisville Tourism | July 21, 2020

The Louisville Tourism marketing agency has announced several new initiatives to assess and improve racial and minority imbalances. The new and improved initiatives will build on Louisville Tourism’s existing strategy of curating the city’s cultural assets and add innovative programming that utilizes local attraction partners highlighting Muhammad Ali Tourism and the African American influence.
Louisville Tourism’s updated experiences were developed with the National Civil Rights Trail, Black Bourbon Society, Kentucky Department of Tourism and the African American Travel Conference.

Spotlight

India is a large market for travel and tourism. It offers a diverse portfolio of niche tourism products - cruises, adventure, medical, wellness, sports, MICE, e.

Spotlight

India is a large market for travel and tourism. It offers a diverse portfolio of niche tourism products - cruises, adventure, medical, wellness, sports, MICE, e.

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Spirit Airlines Completes Initial High-Speed Wi-Fi Installation, Takes Ultra-Low Fare Air Travel Experience to New Heights

Spirit Airlines | July 14, 2022

Spirit Airlines (NYSE: SAVE) has completed yet another groundbreaking investment in the Guest experience. Guests can now binge their favorite shows via Spirit Wi-Fi on flights operated by its Airbus A320 and A321 aircraft. The major milestone marks the first time a U.S.-based ultra-low fare airline has offered high-speed Wi-Fi. Spirit partnered with Thales to install the high-speed connectivity solution FlytLIVE to cover Spirit's network across the U.S., Latin America and the Caribbean. This state-of-the-art system offers access to internet services. Guests can enjoy an at-home level of experience in the air while viewing video from their streaming services, playing games and connecting on social media with their personal devices. As another major milestone, Spirit expects to provide the fastest Wi-Fi service of any U.S.-based airline when all FlytLIVE-enabled planes are connected to the new, very high-throughput SES-17 satellite by September 2022. "This is a real groundbreaking moment in the industry as Spirit adds in-flight amenities and product options that have previously not been available on ultra-low fare carriers, We're continuing to deliver the best value in the sky by providing options that are important to our Guests, like our high-speed Wi-Fi service, while keeping our focus on affordable fares to provide our Guests with More Go." -Matt Klein, Executive Vice President and Chief Commercial Officer for Spirit Airlines. At Thales, we are proud to partner with Spirit Airlines in their mission to enhance the Guest experience and are truly excited to have 100% of their A320 & A321 fleet equipped with FlytLIVE. The system's reliability and performance is getting rave reviews from Spirit's passengers who can now stream to their heart's content," said TK Kallenbach, CEO Thales InFlyt Experience. Spirit Wi-Fi Spirit is the leader in providing customizable travel options that allow Guests to pay only for the options they choose like bags, seat assignments, refreshments, and now, Wi-Fi service will be part of this À La Smarte approach to travel. In addition to purchasing Wi-Fi on the flight, Guests can pre-purchase Wi-Fi at the time of booking on spirit.com effective July 13, 2022, and on the mobile app effective August 10, 2022, for flights on or after August 24, 2022. The voucher codes received from the pre-purchase option are for entry in the online Wi-Fi portal on the plane. Wi-Fi Your Way Browsing: browse the web and stay in touch via email, chat, and social media starting at $2.99 Streaming: stream, browse, and chat on board with high-speed internet that's 20x faster than our browsing option starting at $5.99 How To Connect Turn on your device's Wi-Fi and choose "Spirit_WiFi" Open your web browser and visit SpiritWiFi.com Choose the plan, enter your payment or voucher code information, and enjoy Spirit Wi-Fi Features: The most advanced Ka-band high-throughput connectivity FlytLIVE uses SES & Hughes next-generation aviation satellite network and technology SES-17 satellite built to serve routes across the Americas and Atlantic with Ka-band coverage SES-17 is SES's first satellite to have a totally digital payload, powered by a Thales advanced digital transparent processor (DTP), enabling greater flexibility and efficiency than previously available. Using Thales' FlytLIVE and SES-17, Spirit expects to offer the best availability in the Americas and will be faster than other airlines based on published data. Additional program details: In total, more than 80 percent of Spirit's fleet has Wi-Fi capability with system installations completed on Spirit's existing A320 and A321 sub-fleets. The expansion of Wi-Fi functionality to Spirit's existing A319 sub-fleet will be determined at a later date. Spirit plans to gain 24 brand new A320neo planes in 2022 for a projected fleet-wide total of 197 by the end of the year, and 33 more new planes projected for delivery in 2023. The price of the Wi-Fi options is based on the duration of the flight. While inflight, Guests can enjoy complimentary access to Spirit.com—check your flight status on connecting flights, access your mobile boarding pass, and join Free Spirit to earn points from your flight. More information may be found on spirit.com/wifi. Recognition Spirit continues to garner recognition for innovation in the Guest experience and its commitment to operational excellence. The carrier won "Best Airport Innovation" in the 2021 APEX/IFSA Awards for its groundbreaking self-bag drop system with biometric photo matching, which speeds up the check-in process and reduces face-to-face contact. Additionally, Spirit was recognized by Forbes as one of America's Best Employers for Diversity in 2022. Spirit also received the FAA's "Aviation Maintenance Technician Diamond Award of Excellence" for the fourth consecutive year. About Spirit Airlines: Spirit Airlines (NYSE: SAVE) is committed to delivering the best value in the sky. We are the leader in providing customizable travel options starting with an unbundled fare. This allows our Guests to pay only for the options they choose — like bags, seat assignments and refreshments — something we call À La Smarte®. We make it possible for our Guests to venture further and discover more than ever before. Our Fit Fleet® is one of the youngest and most fuel-efficient in the U.S. We serve destinations throughout the U.S., Latin America and the Caribbean, and are dedicated to giving back and improving those communities. Come save with us at spirit.com. About Thales: Thales (Euronext Paris: HO) is a global leader in advanced technologies, investing in digital and "deep tech" innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organisations and governments – in the defence, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

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COMMERCIAL TRAVEL,INDUSTRY OUTLOOK

Travel Insured International Announces New Partnership with Blue Ribbon Bags

Travel Insured International | September 27, 2022

Travel Insured International is pleased to announce a new partnership with Blue Ribbon Bags, a leader in travel luggage retrieval. Travel Insured joins Blue Ribbon Bags' growing list of industry partners seeking to provide a better experience for their travelers. As a travel protection provider with plans containing insurance benefits for lost and delayed baggage, we're excited to offer this service to our customers throThis non-insurance service provided by Blue Ribbon Bags will be available to clients of large tour operators working with Travel Insured. Because each Travel Insured plan features insured benefits for Baggage and Personal Effects, Travel Insured can provide eligible payment up to a maximum benefit amount if baggage and personal effects are lost, stolen, damaged or destroyed during the trip or while checked with a common carrier. The added service of Blue Ribbon Bags will assist travelers in tracking their baggage claim via text. "Our job is to make that process a little bit better and to keep that communication with the customer as smooth as possible," says Menkin. With assistance from Blue Ribbon Bags, plan holders will also receive intermediary support in pursuing their lost baggage, which can be a tedious and time-consuming process." -Blue Ribbon Bags CEO, Gabriel Menkin, understands that airlines are doing their best to keep up with lost baggage claims. When somebody has a lost bag, we are sending them real time email, SMS, and WhatsApp notifications every time there's a change to the status of their bag, says Menkin. Travelers will be empowered to track the progress of their lost baggage claim and receive notifications to stay informed every step of the way. For the first 96 hours, Blue Ribbon Bags will track and expedite the return of a traveler's lost bag. If the bag is not recovered, the traveler can file a claim against their Travel Insured protection plan for their lost or delayed baggage and personal effects. Travel Insured partners with large tour operators that provide travel packages to customers, which can include air travel, ground transportation, local tours, and other services at one or more locations per trip. For travelers with varied trip types and multiple destinations on their itineraries, baggage protection may be more important than ever. "This partnership comes at a time when the travel industry is facing unique obstacles in transportation, like significant increases in lost baggage claims from top airlines, We're always seeking innovative ways to enhance our programs, so we're eager to offer this baggage tracking service to our wholesale customers. We strive to help travelers feel confident before, during, and after their trip." -Isaac Cymrot, VP of Strategic Partnerships About Travel Insured International As a leading travel insurance provider with more than 25 years in business, Travel Insured International provides trip protection to help each individual travel confidently. Travel Insured is owned by Crum & Forster whose parent company is Fairfax Financial Holdings Ltd., an insurance specialty company that consistently earns an A credit rating from AM Best. We're proud to partner with tour operators and help them to offer extensive travel protection with major travel insurance benefits as well as non-insurance assistance services. At Travel Insured, we remain steadfast in the commitment to providing dependable coverage, great value, and end-to-end satisfaction for our customers' travel insurance experience.ugh our plans to help ensure expedition of luggage claims through any major airline in the world.

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INDUSTRY OUTLOOK

New Research by Roomex and GBTA Reveals Top Travel Management Challenges in 2022

Roomex | July 19, 2022

New research conducted by the Global Business Travel Association (GBTA), in partnership with Roomex, the workforce travel platform, has unveiled the state of business and project travel in 2022. Findings from the survey, completed by over 100 Travel Managers in the US and Canada between March 29 and April 15, 2022, has revealed the growth of business travel post-COVID and the methods top businesses are using to manage their staff travel. Demonstrating the resurgence of workforce travel post-COVID, the survey found that a third of businesses have some significant overnight accommodation needs, with between 25% – 100% of the workforce staying overnight at least once a week. Sixty six percent said between 1% – 24% of their workforce stay elsewhere overnight at least once a week, with only 1% saying they have no accommodation needs at this time. A third of businesses surveyed stated that their average room nights booked per month exceeded 500, with 13% booking between 200 – 500 and 18% booking 100 – 200 room nights per month. Project-based travel is particularly prominent, with 39% of businesses saying their organization engages in "a lot" of project travel. Rising costs featured prominently in the survey, with accommodation price featuring in 82% of travel managers' responses when asked: "What is most important when managing corporate travel?" Seventy nine percent of respondents called out visibility and reporting as an important feature, while 57% noted the importance of duty of care/safety. Just 32% highlighted the price of airline tickets. Compliance enforcement topped the poll in booking challenges, with 60% of travel managers admitting that getting their staff to stick to travel policy is a challenge their organization currently faces. Fifty one percent noted that traveler satisfaction is also a challenge, pointing to the importance of maintaining strong employee relations in the new post-COVID workplace. Keeping track of all company travelers (38%), keeping track of travel spend/budget (30%) and unsuitable accommodation types (17%) also ranked among the challenges travel managers face in 2022. "It is clear from the research that while workforce travel has returned for most businesses, the challenges facing travel managers and finance teams have changed. Rising costs and a renewed focus on traveler satisfaction mean that travel managers need a flexible, efficient and innovative solution to keep up with their organization's travel requirements. Roomex solves this problem and enables every travel manager to take that extra coffee break, safe in the knowledge that they've got the best rate and their travelers will be happy." -Garry Moroney, CEO of Roomex Christopher Ely, Research Director at GBTA, said: "In our ongoing GBTA research, we've seen a continued evolution in the challenges that travel managers are now facing. This data around project-based travel and high room night volumes provides insights on what travel managers are thinking about now for their employees and companies, and how they are navigating new considerations as a result of the pandemic and other factors." Listen to Darin Peterson, Sales Manager at Roomex, and Christopher Ely, GBTA Research Director, further discuss the research findings on GBTA's "The Business of Travel" podcast. About Roomex Roomex is the all-in-one travel and expenses platform built for businesses with a mobile workforce. Roomex helps you book, manage, pay and analyze all of your accommodation, rail and expenses in one place - saving both time and money. Founded in Dublin, Ireland with offices in Boston, London, and Munich, Roomex is on a mission to make workforce travel and spend management as seamless and cost-effective as possible. With two nominations for Accommodation Innovation and Payments Innovation at the Business Travel Awards Europe 2022, Roomex is pioneering seamless travel booking. To learn more, visit www.roomex.com. About GBTA The Global Business Travel Association (GBTA) is the world's premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. GBTA's members manage more than $345 billion of global business travel and meetings expenditures annually. GBTA delivers world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. To learn how business travel drives lasting business growth, visit www.gbta.org.

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