TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK
Agilysys | September 02, 2022
The UK Business Tech Awards, which celebrate companies that demonstrate an exceptional application of technology to transform and grow businesses in the United Kingdom, has shortlisted hospitality software innovator Agilysys in three award categories for 2022. Judged by an independent panel of leading technology experts, the final winners will be announced at a gala dinner and awards ceremony in London on Thursday, October 20thThe three categories in which Agilysys is on the finalist shortlist are (1) Property Tech of the Year, (2) SaaS Company of the Year and (3) Tech Company of the Year, Medium-Sized Company. With no hospitality-specific category in the awards listing, Agilysys’ position as a finalist in each of these categories underscores the growing importance of hospitality technology within the broader UK technology sector.
“We are proud to represent the importance of hospitality technology in the UK as we share shortlist status with highly-respected technology pioneers from a spectrum of industries.”
-Agilysys Senior Sales Director Matthew Prosser
Prosser continued, Research shows people have elevated expectations as they re-engage with travel. In a study of 12,000 tourists in 12 countries, Expedia found 65 percent of respondents want their next holiday to be the ‘greatest of all trips, with more immersive and meaningful experiences. Delivering on those expectations one guest at a time requires applying technology and data in interesting ways to create guest and staff experiences that are both personal and profitable, Prosser added.
Being the only comprehensive solution provider solely focused on hospitality enables Agilysys to deliver both functional breadth and innovative advancements through the Agilysys Hospitality Cloud. This platform encompasses core property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) solutions as well as 28 Experience Enhancer applications that work with core solutions to extend capabilities such as self-service, mobile access, analytics, payment processing, document management, digital dining and multi-amenity (such as golf, spa and other activities) scheduling and management. Core solutions and Experience Enhancers can be combined in Hospitality Solution Studios tailored for different settings. All Hospitality Cloud elements have been meticulously designed to improve guest experiences and loyalty while growing the bottom line.
The company’s recognition as a leading technology pioneer in the hospitality sector comes at a pivotal moment, with travel returning to record levels and hospitality operators in need of data-rich, full-coverage solutions that easily can be configured to deliver individualised experiences based on unique guest profiles.
Noted Prosser, The more deeply operators and management companies understand their guests and staff – both in real-time and over time – the more likely they are to delight them while also operating at healthy margins. This is the central advantage technology innovation delivers in hospitality.
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. www.Agilysys.com
Coty Inc | August 03, 2022
Coty Inc. (NYSE: COTY) ("Coty"), one of the world’s leading beauty companies and global leaders in fragrance, has officially signed the Global Travel Retail Joint Business Partnership with Ant Group to enhance the cooperation in digitalization. The agreement means that Coty will be the first beauty company to reach the strategic partnership in travel retail to support digital platforms like Alipay and other digital payment methods at a global level through Alipay+, a suite of global cross-border mobile payments and marketing solutions operated by Ant Group.Based on the partnership, Coty will continue expanding the travel retail business through the digital operation powered by Alipay+, by creating comprehensive and diversified brand campaigns via Alipay and other payment platforms, and offering more customized consumer experience with higher quality and efficiency. This strategic partnership will extend from China to a wider area of APAC, and furtherly to Coty’s global travel retail market.
In the past year, Coty's travel retail business saw an outstanding performance. The traffic and sales of brick & mortar retail stores in Hainan saw strong growth with the help of digital operation, and the duty-free business in China achieved a triple-digit growth.
Digital operation is a clear strategic focus for Coty Travel Retail to innovate online and offline shopping experiences with a traveler-centric approach. Alipay, as a leading digital open platform leveraged by over 80 million businesses serving more than 1 billion consumers, is a valuable partner of Coty to co-create the future of beauty by innovative marketing capabilities and digital payment solutions. Since 2021, Coty has partnered with Alipay together on a series of travel retail activations, including Lancaster Super Brand Day, fragrance annual award, and had “Travel Around World” campaign debut in June.
"The cooperation with Ant Group in digitalization will help us serve our customers better In the future, Coty and Ant will continue to work together to explore more possibilities of digital channels to improve consumer experience. We will also aim to deliver better services and products to more consumers around the world on their travel journey, and let them enjoy a better, more convenient and sustainable future."
-Caroline Andreotti, Executive Vice President of Coty's Global Travel Retail Business, remarked at the signing ceremony.
With the signing of this agreement, Coty will go forward hand in hand with Ant Group to boost the development of digital service as well as the travel retail business, and will continue to develop more in-depth cooperation in an all-round way, across precision marketing, omni channel activations, and digital payment solution.
Coty's travel retail department is bringing the global iconic brands and tourists’ most favorable regional brands to travel retail channels, covering prestige and consumer brands, to build a matrix that include three product categories – fragrance, makeup, and skincare. At the present, the brands that Coty’s travel retail department is operating in Asia Pacific market include: 2-axis beauty brands (covering makeup and fragrance) -- Gucci beauty and Burberry beauty; the fragrance category -- Chloe, Tiffany, Miu Miu, Marc Jacobs, Calvin Klein; and the skincare category, of which, Lancaster, founded in Monaco in 1946, is a representative among the iconic high-end skincare brands.
The skincare category, in particular, has grown exponentially in Asia and represents a huge growth opportunity for Coty Travel Retail. By launching Lancaster with an Asia-focused product line-up, Coty targets to become an even stronger global player in skincare. It features new merchandising designs and offers the Asian consumers effective, sophisticated, safe, and sustainable personal care products customized to fit their regional needs. The key markets for this new product line-up are China, Korea, Thailand, and India focusing on the key markets for the category in the travel retail industry and a strategic vector of growth for the company .
Till now, Lancaster has set up four brick & mortar retail stores in Hainan and launched an official mini program on the Alipay platform, injecting a booster into the skincare business expansion of Coty in APAC.
With innovative technologies and solutions, Alipay+ brings an easy way to capture digital-first customers and makes it more convenient for merchants to serve hundreds of millions of users of leading digital payment service providers. Especially, through a one-stop integration and simple technical adaption, merchants can access all existing and later-onboarded digital payment methods brought by Alipay+. Moreover, Alipay+ can help merchants further extend the reach of potential users through its rich marketing campaign solutions.
Facing the impact and challenge caused by the COVID-19, Alipay+ has been working with brands since 2020, to find a way out for the travel retail industry in the post-pandemic era. With the comprehensive understanding of brand business, Alipay+ is making efforts to empower digital operation and transformation of business partners, and to improve consumers’ shopping experience with its payment and marketing solutions.
About Coty, Inc.
Founded in Paris in 1904, Coty is one of the world’s largest beauty companies with a portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. Coty serves consumers around the world, selling prestige and mass market products in more than 130 countries and territories. Coty and our brands empower people to express themselves freely, creating their own visions of beauty; and, we are committed to creating our own positive impact on the planet. Learn more at coty.com or on LinkedIn and Instagram.
About Ant Group and Alipay+
Ant Group aims to create the infrastructure and platform to support the digital transformation of the service industry. It strives to enable all consumers and small and micro businesses to have equal access to financial and other services that are inclusive, green and sustainable. Ant Group is the owner and operator of Alipay, the leading digital platform in China serving hundreds of millions of users, and connecting them with merchants and partner financial institutions that offer inclusive financial services and digital daily life services such as food delivery, transport, entertainment, and healthcare. Ant Group has further introduced Alipay+, a suite of global cross-border mobile payments and marketing solutions which enables merchants, especially small and medium-sized businesses, to better serve consumers from all over the world by collaborating with global partners.
TRAVEL TECHNOLOGY,HOSPITALITY TRENDS
Sabre Corporation and Plug and Play | July 07, 2022
Sabre Corporation (NASDAQ: SABR), a leading software and technology company powering the global travel industry, announced its partnership with Plug and Play's Travel & Hospitality program headquartered in the heart of Silicon Valley.
Plug and Play is a global innovation platform that brings together the best startups with the world's largest corporations. Through this partnership, Sabre will enhance its visibility and gain early access to the global startup community.
"Over the past years, we have accelerated our focus on innovation, both internally and together with strong partners, Our collaboration with Plug and Play is another milestone on this journey and we are very excited to engage with their world-class community of forward-thinking, driven entrepreneurs to shape the future of travel."
-Sundar Narasimhan, President Sabre Labs & Product Strategy.
Plug and Play's Travel & Hospitality program launched in 2016 and has since expanded to six locations around the world. Since its inception, the Travel program has accelerated over 250 startups and worked with some of the most innovative corporations in the industry. With this partnership, Plug and Play's goal is to complement Sabre's innovation roadmap through vetted introductions to promising travel technologies that will seek to ultimately translate to a faster recovery for the industry while improving the traveler's overall journey.
"When it comes to insights regarding the entire travel ecosystem, Sabre has demonstrated their commitment to diverse and in-depth products that touch many of our travel and hospitality partners and their customers," Sabre's commitment to digital transformation is exemplified by the innovative work coming out of Sabre Labs, their support in the startup community as well as their work with forward-thinking partners both inside and outside of travel. This partnership came into fruition at a perfect inflection point for the travel industry's recovery."
-Saeed Amidi, CEO & Founder, Plug and Play.
About Plug and Play
Plug and Play is the leading innovation platform, connecting startups, corporations, venture capital firms, universities, and government agencies. Headquartered in Silicon Valley, we're present in 35+ locations across five continents. We offer corporate innovation programs and help our corporate partners in every stage of their innovation journey, from education to execution. We also organize startup acceleration programs and have built an in-house VC to drive innovation across multiple industries where we've invested in hundreds of successful companies including Dropbox, Guardant Health, Honey, Lending Club, N26, PayPal, and Rappi. For more information, visit https://www.plugandplaytechcenter.com/
About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.