TRAVEL TECHNOLOGY, HOSPITALITY TRENDS
Infor | June 23, 2022
On June 22, leading industry cloud company Infor announced its continued momentum and innovation over the past twelve months in the hospitality business. The announcement was made at HITEC 2022. Infor Hospitality specializes in delivering end-to-end functionality in the cloud, serving every tier of the industry, right from hotels of all sizes to casinos and specialty resorts.
It provides ways for revenue optimization, property management, event and food service management, business intelligence, social collaboration, and mobility. In addition, the suite enables users to easily share data in real time, such as revenue management recommendations, scheduling, and customer information, allowing employees to focus on improving guest service and increasing the bottom line
Updates in the Infor HMS include:
Improving the online guest experience – Hoteliers can allow guests to use their mobile devices to request digital keys, update their contact, passport, and ID information, and complete the entire check-in and check-out process.
Putting a greater emphasis on education and training – Infor HMS has also been enhanced with the addition of new e-learning courses via Infor Campus. These new courses can be accessed on any device at any time. Teams can work the way they live and interact with technology.
Faster access to Infor support – Infor released a new in-app chat feature that allows users to chat live directly with HMS support experts in their preferred language from any page in HMS to get immediate help. When assistance is required, customers can pull up a virtual stool and speak with a support analyst.
The ability to play a larger role in future product releases – The Enhancement Request System (ERS), which is part of the Infor Concierge customer support center, provides a portal through which users can easily log enhancements and new feature and design change requests for Infor Product Management review.
Infor sales and catering, kiosk technology also received updates that include event room diagramming and a new food service POS kiosk.
"Infor is a top choice for the hospitality industry because we are constantly investing and innovating in our suite of solutions to mirror and anticipate ever-evolving guest expectations, From sales to service to product to leadership, we are a dedicated team of subject matter experts that truly understands what a hotelier needs from a technology standpoint to operate in a complicated market. Infor's cloud-based hospitality solutions are built to connect and seamlessly integrate, empowering staff to deliver superior services and help foster long-lasting relationships with guests."
-Jason Floyd, Infor Hospitality general manager.
Habitas | June 10, 2022
Habitas adds to its extensive accolades by being announced the winner of the prestigious Hospitality Design Awards 2022. Habitas is a sustainable, experience-led hospitality brand with properties on three continents. Habitas AlUla, the brand's most recent endeavor, won the Lifestyle Hotel category of the Awards and was commended for its beautiful, eco-friendly design in the middle of AlUla's desert valley.
This honor adds to Habitas' current success, which most recently saw its newest Mexico hotel, Habitas Bacalar, earn many Best New Hotel-led awards, including inclusion in Travel + Leisure's It List and Condé Nast Traveler's Hot List 2022. In addition, Habitas AlUla, the brand's first Middle Eastern hotel, was awarded the Middle East Design Award for Best Hospitality Project by Architectural Digest in 2021.
Habitas is a worldwide hospitality organization that Oliver Ripley, Kfir Levy, and Eduardo Castillo co-founded in 2016. It attracts conscientious travelers seeking fresh experiences centered on human connection, sustainability, and local community empowerment. The brand was recognized as a winner of Travel & Leisure's Global Vision Awards in 2021.
The brand's tremendous expansion involves opening five new locations in 2022 and the development of an additional 25 projects. Habitas unveiled its flagship residence in Tulum in 2017 and is expanding worldwide with Habitas Bacalar, Habitas AlUla, and Caravan by Habitas, as well as plans for locations in Morocco, Mexico, Costa Rica, and Bhutan.
Nuvei Corporation | May 27, 2022
On May 26, Nuvei Corporation announced its partnership with Scott Dunn, an award-winning luxury tour operator. Nuvei will provide Scott Dunn with a comprehensive global payment solution, including smart routing and payments orchestration. Nuvei accelerates businesses through modular, flexible and scalable tech solutions so that leading companies can adapt next-gen payments, offer various payout options and benefit from banking, risk and fraud management services and card issuing.
Post-pandemic the travel industry is expected to take off. According to Statista’s Digital Market Outlook Report, travel and tourism market revenue is predicted to reach the U.S $ 637 billion in 2022.
“The entire digital travel experience should be seamless from the moment a holiday is booked to getting to your destination. Payments are an integral part of that for both holidaymakers and businesses as global travel revenues grow, The Nuvei team’s extensive knowledge of our industry, coupled with a strong product stack and global reach, were instrumental in our selection process. With Nuvei as our payment provider, we are well positioned to grow further in key markets globally.”
-Scott Dunn’s Chief Financial Officer Mark Woodall.
Commenting on the partnership said: As a business that believes in exceptional experience, innovation and service, we’re delighted to partner with Scott Dunn
“Our global acquiring and payments gateway solutions offer scalability; while our smart routing engine will help define, configure and manage transactional routing in real time. Partnering with Scott Dunn will further position Nuvei as the payments partner of choice for the travel and mobility industry,”
-Nuvei Chair and CEO Phil Fayer