TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL

Mastercard Expands Travel Suite

Mastercard | June 24, 2022

Mastercard Expands Travel
Mastercard expanded its Mastercard Travel and Lifestyle Services platform. New partnerships that focus on smooth travel experiences and memorable moments for its cardholders are at the crux of this expansion. New features include WhatsApp servicing, COVID alerts and offers like lounge access when flights are delayed are offered to customers.

“Many of us eagerly await the chance to satisfy our love for travel, but it can be stressful to plan a trip with so many uncertainties about what traveling will look like, At Mastercard, we’re here to support every step of the journey — from planning to booking to transportation to experiences in destination — so travelers can focus on what really matters. After two years of disruptions, we know that time with our loved ones is truly priceless.”

-Mastercard’s Stephanie Meltzer-Paul, executive vice president, Global Loyalty

In addition to providing direct service to cardholders, Mastercard assists governments, businesses, and brands in understanding changing consumer patterns and preferences to build and test programs and incentives. Mastercard services give customers everything they need to welcome back travelers, from market analysis and insights to marketing solutions and consumer engagement strategies. The Tourism Innovation Hub in Spain, for example, was recently established to develop customized goods and solutions to enable a sustainable, inclusive return to travel through innovation, research, and collaboration throughout the ecosystem.

Mastercard Travel & Lifestyle Services is a travel planning and booking portal that provides World and World Elite cards with unique guarantees, amenities, and upgrades, as well as 24/7 concierge and premium offers and entertainment from major travel brands. With the experience economy in full swing, travelers can satisfy their wanderlust with customized city tours informed by local experts and member favorites via the Inspiration Module. The program now features WhatsApp servicing, which is presently accessible in certain geographies2 throughout the world and will be available globally by the end of the year, where members can message Lifestyle Managers regarding travel and concierge requirements from their phone.

Cardholders benefit from the Lowest Hotel Rate Guarantee, and the Mastercard Hotel Stay Guarantee, as well as free nights and preferential treatment at over 4,000 4- and 5-star properties worldwide. In addition, travelers can book once-in-a-lifetime Priceless Experiences while in location, such as a dream vacation to London and Paris with Michelin-starred restaurants, luxury glamping in Sweden's Blekinge archipelago, or a visit to the top of New York City's One World Observatory.

Premier Programs and New Travel Partnerships
In addition to the preferred experience of Mastercard Travel & Lifestyle Services, Mastercard has formed several new alliances to provide perks that reduce travel stress and promote more enjoyable experiences.

  • Convenience: Cardholders enjoy access to a global network of over 1,100 airport lounges for delayed flights or relaxing in quiet. Mastercard Flight Delay Pass, currently accessible in select locations worldwide, provides complimentary lounge access on eligible delayed flights. FastTrack in Europe was also recently established, as was Mastercard Travel Pass in Canada, providing a hassle-free airport experience.
  • Connection: Starting in the Asia Pacific and expanding to additional regions later this year, select cardholders now have access to complimentary worldwide roaming data packs for use in more than 200 countries, and a 15% Mastercard discount on top-ups via Flexiroam.
  • Care: Through Sitata, cardholders can opt-in to get real-time notifications and the most recent COVID limits and requirements, including testing locations and cost.
  • Convenience: The new mycardbenefits.com is a digital insurance platform that allows Mastercard cardholders to instantly access – and smoothly submit – claims for the insurances contained on their card, such as vehicle rental, and lost luggage replacement, mobile phone, and trip cancellation.
  • Cash Rewards: Use Mastercard Travel Rewards to shop and earn cash rewards at hundreds of prestigious retailers in 19 destinations, and thousands of online deals for unique save

Spotlight

There is one segment of the travel industry whose growth will be slowed only by its capacity: cruising. And the reasons are really quite simple: the product is priced inclusively; guests typically awaken in a new “destination” every day; the experience is generally considered safe, and the overall experience is novel for the majority of passengers. Data from our 2015 Portrait of American Travelers® (and the preceding two years) clearly support this as revealed below.

Spotlight

There is one segment of the travel industry whose growth will be slowed only by its capacity: cruising. And the reasons are really quite simple: the product is priced inclusively; guests typically awaken in a new “destination” every day; the experience is generally considered safe, and the overall experience is novel for the majority of passengers. Data from our 2015 Portrait of American Travelers® (and the preceding two years) clearly support this as revealed below.

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