McKinsey & Company Study Observes Travel Booking Burst After Restrictions Lift

McKinsey & Company | July 30, 2020

Dramatic changes in consumer behavior during the coronavirus pandemic have been hurting companies’ profits and sales. One of the most troublesome new consumer behaviors is engaging in short bursts of booking travel online. McKinsey & Company has been studying travel search and booking data to detect patterns. The consultancy believes that nimble suppliers and resellers will gain if they adopt more nimble marketing and pricing strategies to cope with the new realities.

Spotlight

As consumers have come to value experiences over things, travel has seen a significant rise in popularity. As a result, consumers have come to expect more from the hotels they do business with. Whether it's making sure that the technology in each room is commensurate with their standards or looking into the local experiences that the hotel makes available to guests, travelers want more. Here, we take a look at some of the pain points involved in today's hotel experience and how brands can adjust in order to win over the next generation of travel consumers.

Spotlight

As consumers have come to value experiences over things, travel has seen a significant rise in popularity. As a result, consumers have come to expect more from the hotels they do business with. Whether it's making sure that the technology in each room is commensurate with their standards or looking into the local experiences that the hotel makes available to guests, travelers want more. Here, we take a look at some of the pain points involved in today's hotel experience and how brands can adjust in order to win over the next generation of travel consumers.

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BUSINESS TRAVEL

Cleartrip, an Online Travel Company, will be Acquired by Flipkart

Cleartrip, Flipkart | April 16, 2021

Flipkart announced on Thursday that it has agreed to acquire Cleartrip, an online travel and hotel ticketing firm, as the Walmart-owned e-commerce firm seeks to expand its offerings in the world's second-largest internet market. According to a person familiar with the matter, the deal values 14-year-old Cleartrip, which raised approximately $74 million before the acquisition, at approximately $40 million. Cleartrip, like most other travel companies, is under immense stress as a result of the worldwide pandemic, which has greatly reduced people's desire to travel. Last month, Indian news outlet MoneyControl announced that the two firms were considering a merger. Cleartrip is also an Amazon partner in India, powering the American e-commerce giant's ticketing engine. In 2019, the two companies signed an agreement. The American e-commerce company did not react, even though it is currently battling a legal battle to prevent its estranged Indian partner Future Group from selling business to Reliance Retail. Cleartrip will continue to exist as a standalone brand, with all staff staying, while collaborating with Flipkart to “further create digital innovations to make travel easier for customers,” the two firms announced today. Flipkart has been reported to be working on adding a flight ticket buying feature on its website for more than a year. “Through digital commerce, the Flipkart Group is dedicated to improving customer experiences. For many customers, Cleartrip is synonymous with travel, and as we diversify and search for new areas of growth, this investment will further strengthen our diverse portfolio of customer offers. We welcome the Cleartrip team to the Flipkart Group, with their vast industry expertise and technological skills, and look forward to working together to provide greater value and travel experiences for customers,” said Kalyan Krishnamurthy, CEO of Flipkart Group, in a tweet.

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HOSPITALITY TRENDS

Stayntouch Partners with Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties

Mint House | January 13, 2022

Stayntouch, a world-wide leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, announced an expanded partnership with Mint House, a transformational residential hospitality company that offers tech-forward apartment-style accommodations across the United States. Debuting with the brand's award-winning property, Mint House at 70 Pine - New York, Stayntouch has completed the deployment of its guest-centric cloud PMS across 22 Mint House properties.Founded in 2017, Mint House operates in more than 15 major U.S. cities including New York, Miami, Austin, Denver and Nashville with plans to grow to 3,000+ rooms in 30 additional markets over the next 12 months. Mint House selected Stayntouch because of its flexible, open-API architecture and comprehensive integration library, advanced automation capabilities, and ability to facilitate a tech-first hospitality concept and contactless guest journey. Mint House also leverages Stayntouch's day-use booking feature to offer rooms ideally suited for flexible, remote work. "Mint House provides a comprehensive and guest-centric tech ecosystem that includes everything from mobile check-in and smart thermostats, to on-demand fitness,Stayntouch's emphasis on automation and contactless solutions allows us to efficiently operate our properties and customize our sales and revenue strategies to deliver against an undeniable shift in consumer behavior towards remote work and truly flexible travel." -Patrick Duffy, Head of Revenue Strategy at Mint House We are delighted that Mint House has chosen to expand its partnership with Stayntouch, because both companies share the same underlying mission and philosophy: That technology can be used to deliver an exceptional guest experience, while continually reimagining and enhancing the relationship between hotels and their guests," said Michael Heflin, Chief Revenue Officer at Stayntouch. "We are proud that our intuitive and flexible PMS is helping one of the world's most innovative hospitality brands meet the ever-changing demands of today's travel landscape. About Mint House Mint House is transforming the traditional hotel model and creating a new category of hospitality that is fundamentally changing the way we live, work and play away from home—all powered by technology. Mint House's award-winning properties are thoughtfully designed with full kitchens, expansive living areas and connected workspaces in prime downtown locations—offering a new kind of stay that's smarter and more comfortable than a hotel and delivers on the personalized service and consistency travelers have come to expect. Mint House's proprietary tech stack and mobile-first model powers a seamless and feature-rich guest experience including mobile check-in and keyless entry, pre-stocked groceries, 24/7 digital concierge services, on-demand fitness, smart thermostats and shoppable spaces. For more, visit minthouse.com and @staymint. About Stayntouch Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

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TRAVEL TECHNOLOGY

Nintex Leverages K2 Cloud to help Improve Operational Efficiencies and Digitally Transform Customer Experience

Nintex | January 04, 2021

Nintex, the worldwide norm for measure the executives and mechanization, today declared that Flight Center Travel Group (ASX: FLT), one of the world's biggest travel services, has effectively utilized K2 Cloud to help improve its operational efficiencies and carefully change its client experience. Flight Center Travel Group, with a tremendous worldwide deals organization, gotten a mind-boggling number of scratch-off solicitations in 2020 because of the pandemic. The organization expected to locate a quick and more productive approach to help its clients past their 800-number particularly when the U.S. furthermore, Canada borders were at first shut for the current year. The association turned to K2 Cloud to rapidly create and dispatch a computerized structure measure that consequently courses changes to one brought together aptitude based Flight Center group outfitted with all the vital apparatuses and arrangements to speed up changes with improved client experience. Until now, the structure has been utilized in excess of multiple times which has decreased client hold times and potential frustrations.

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