INDUSTRY OUTLOOK,HOSPITALITY TRENDS
INTELITY | December 26, 2022
1. Partnership Revision to Add Unifocus into INTELITY's R5
2. What's New in the Platform?
INTELITY, a leading guest experienceand management platform provider in the hospitality industry, recently announced updating its strategic partnership with Unifocus, a hospitality operations software and workforce management platform provider.
In light of recent updates to Unifocus's technology, the INTELITY integration is brand new. Built on INTELITY's R5 platform to leverage its industry-leading capabilities, the latest integration provides a more robust synchronization of guest request details between Unifocus and INTELITY.
1. Partnership Revision to Add Unifocus into INTELITY's R5
R5 is INTELITY's new cloud-based platform, designed to manage various hospitality operations from back-of-house operations to resident and guest services, all on one platform. The R5 platform from INTELITY enables hotel customers to initiate requests via hotel mobile apps or smart-room tablets. Unifocus is the market leader in workforce management software that enhances hospitality operations. The incorporation of Unifocus into INTELITY's R5 integrations cloud enables identical requests to be directed straight to on-premise teams utilizing their existing operational workflows.
2. What’s New in the Platform?
“INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.”
– Micarl Hill, SVP of Brand Development at the Forbes Travel Guide
The entirely redesigned platform, INTELITY's R5, offers a variety of additional capabilities to better serve, monitor, and manage the needs of guests while cutting down on administrative work and giving the team the data they require. The modernized connection is built on top of a long-standing cooperation that has provided staff automation, lifecycle status tracking of guest requests, and enhanced security to customers all over the world.
INTELITY is the leading company in contactless guest experience technology, in-room, integrating mobile, and operational capabilities into a comprehensive hospitality platform. Among its many accolades, INTELITY has been named the "Official Guest Engagement and Staff Management Platform Provider" by the prestigious Forbes Travel Guide. The INTELITY platform is utilized in over 60 countries and six continents by boutique hotels, casino resorts, luxury residences, and worldwide hotel brands, among others.
Unifocus is the only comprehensive workforce management platform designed to transform the labor-management practices of service industries fundamentally. The robust platform provides intelligent labor management techniques that automatically generate accurate estimates and schedules based on staff availability, business demand, service standards, and work rules. In addition, the staff is effortlessly aligned with a world-class time and attendance system that communicates timetables and allows swaps with tools like Shift Genius that reside on a simple mobile app.
TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK
Internova Travel Group | January 06, 2023
Internova Travel Group, one of the largest travel service companies in the world, has committed to assisting in the fight against the effects of global climate change and is currently working toward becoming carbon-neutral with its employee travel by the end of 2023.
The company has recently initiated a partnership with Sustainable Travel International. This global organization has more than 15 years of experience developing successful sustainable travel practices and supporting some of the previous year's best carbon offset programs for the travel industry.
To broaden the scope of these efforts, the firm has launched two new programs for clients that will aid them in lowering the emissions caused by their travel.
The first one is the Climate Positive Program, geared toward corporate clients. It intends to assist in evaluating the sustainability initiatives of their businesses, measuring their emissions, formulating strategies to reduce or eliminate those emissions, and effectively communicating with their stakeholders, customers, and employees.
The next one is the Climate Action Program, designed for clients who are interested in leisure travel. It allows them to contribute 1% of the total cost of their trip toward offsetting their emissions. Travelers will also get helpful tips and up-to-date information on the latest efforts to make tourism more sustainable.
The company is committed to giving its travel advisers training on sustainability and holding workshops with travel suppliers to teach them how to make itineraries that are good for the environment. These two initiatives are part of Internova's commitment to the environment.
Internova Travel Group said that as a travel company, it has a special duty to become a strong advocate for the environment. The company intends to protect the world's natural and cultural resources so people can enjoy them for generations.
About Internova Travel Group
Internova Travel Group is one of the biggest travel services companies in the world. It has a number of well-known brands that serve both leisure and business travelers. Its divisions manage leisure, business, and franchising enterprises. The company has over 100,000 travel advisors in over 6,000 company-owned and affiliated sites in the U.S., Canada, and the U.K.
Highgate | December 19, 2022
An affiliate of the Principals of Highgate announced that it has entered into a definitive agreement to purchase Viceroy Hotels & Resorts (Viceroy). The LA-based, award-winning hospitality group is known for its highly individual modern luxury hotels and resorts throughout the world, and was voted one of the top 10 hotel brands globally in the 2022 Travel + Leisure World's Best Awards. The Viceroy brand debuted in 2000 with the launch of Viceroy Santa Monica and has evolved into a portfolio of hotels and resorts in iconic destinations such as St Lucia, Chicago, Los Cabos and Snowmass.
"We are excited for Viceroy's future and we believe that this acquisition will not only fuel the future expansion of our brand, but also give us a true partner, one who will offer incredible support, opportunity and collaboration. This deal will accelerate our momentum, and solidify our position as the leading modern luxury lifestyle brand in our space," stated Bill Walshe, CEO of Viceroy.
"We are thrilled to execute this transaction with Viceroy. Viceroy has built an outstanding customer reputation due in part to its strong service culture and incredible team,Through complementing Viceroy's platform and DNA with Highgate's diversified ability to grow through real estate acquisitions, development, and third-party growth channels, Highgate intends to add brand-accretive hotels to the Viceroy portfolio that will further enhance customer perception and brand awareness. Further, through powering Viceroy with a proprietary relationship with Highgate's operating company, and imparting the benefits of Highgate's scale, we will be able to provide significant incremental value to associates, guests, owners and partners."
-Richard Russo, Principal at Highgate.
We look forward to working with the Viceroy team to add visible and impactful hotels to the platform, and cement Viceroy as one of the most noteworthy luxury lifestyle hotel brands in the industry,continued Russo. In the coming months, we will be announcing exciting additions to the portfolio in major urban gateway markets and select resort destinations that will invoke the distinct quality and luxury service that Viceroy has long been known for.
The transaction is expected to close in early 2023. For more information on Highgate, visit Highgate.com.
Highgate is a leading real estate investment and hospitality management company with over $20 billion of assets under management. Highgate has a 30-year track record as an investment manager, operating partner, and developer for REITs, private equity firms, sovereign wealth funds, high net worth individuals, and other institutional investors. With a particular focus in hospitality real estate, Highgate's portfolio includes over 500 owned and/or managed hotels comprising over 84,000 rooms across the United States, Europe, Latin America, and the Caribbean. Highgate's capabilities extend to adjacent real estate verticals including multifamily, short-term rentals, and diversified healthcare real estate, as well as investments in real estate-linked securities, technology platforms, and hospitality-related operating businesses. Highgate maintains corporate offices in New York, Dallas, Los Angeles, London, Miami, Seattle, and Waikiki. For more information, visit: www.highgate.com
ABOUT VICEROY HOTELS & RESORTS:
Viceroy Hotels & Resorts is a global modern luxury brand, inspiring travelers with one-of-a-kind, authentic experiences that bring together provocative design and intuitive service. Dynamic destinations immersed in the local community and culture are at the core of the Viceroy guest experience, and to better serve travelers the brand has established three unique hotel categories consisting of the Icon Collection composed of unparalleled properties furnishing lavish experiences, the Lifestyle Series offering energizing stays in vibrant locales, and Urban Retreats based in bold, eccentric cities. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring destinations, including Los Cabos, Santa Monica, Chicago, Beverly Hills, Riviera Maya, Snowmass, San Francisco, Washington D.C. and St. Lucia. In 2020, the brand expanded to D.C. with the opening of the Viceroy Washington DC and Hotel Zena (Washington D.C.), and Viceroy is growing its international portfolio with the recent opening of Viceroy Kopaonik Serbia and looking ahead with Viceroy at Ombria Resort Algarve (Portugal) in 2023 and Viceroy Bocas Del Toro Panama in 2024. Additionally, Viceroy was named in the top ten of 'Top 25 Hotel Brands' on Travel + Leisure World's Best Awards 2022. Viceroy for Everyone, Viceroy's ongoing commitment to diversity, equity and inclusion to its colleagues and guests can be found at www.viceroyhotelsandresorts.com/about-us/diversity-equity-inclusion.Viceroy is a member of the Global Hotel Alliance (GHA) DISCOVERY, a unique loyalty program offering exclusive benefits and experiences to its members at over 800 hotels around the world. For more information, visit www.viceroyhotelsandresorts.com. Follow Viceroy on Facebook and Instagram.