HOSPITALITY TRENDS

Mphasis Announces the Achievement of Amazon Web Services (AWS) Travel and Hospitality Competency Status

Mphasis | December 04, 2020

Mphasis Announces the Achievement of Amazon Web Services (AWS) Travel and Hospitality Competency Status
Mphasis, an Information Technology (IT) arrangements supplier having some expertise in cloud and intellectual administrations, declared today that it has accomplished the Amazon Web Services (AWS) Travel and Hospitality Competency status. This status perceives Mphasis' exhibited aptitude in helping clients change their business, from in the background operational efficiencies to visitor confronting client encounters. The dispatch of the AWS Travel and Hospitality Competency comes at a critical time for the business, as it hopes to develop to address the evolving requests, despite COVID-19.

AWS's worldwide travel and accommodation practice helps organizations of each size and fragment including - aircrafts, air terminals, ground transportation, travel administrations and merchants, eateries, dwelling, diversion scenes and gambling clubs, voyage lines, and innovation suppliers - to remain coordinated and quicken development. Presently like never before, AWS needs to assist clients with prevailing by interfacing them to AWS Partners with profound AWS experience, and a demonstrated history for helping travel and friendliness organizations fabricate flexibility for the since quite a while ago run.

Spotlight

The hospitality industry is evolving at an
unprecedented pace. Properties must solve for
expanded and differentiated guest
expectations driven by new technologies and
changed traveler behavior, as well as create
improved operating efficiencies through
automated solutions. The emergence of
COVID-19 sent shockwaves throughout the
travel industry, forcing operators to think of
innovative ways to provide guests with an
environment that makes them feel safe while
optimizing the operators’ finances. As a result,
connectivity has become a major factor in
guests’ overall experience and satisfaction.
Many of these solutions rely on autonomous
data collection and wireless control requiring
low latency, increased connection capacity and
high reliability -- the three pillars of 5G. Robust
wireless connectivity enables properties to
understand their guests’ behaviors and how
efficiently their property is being operated.

Related News

BUSINESS TRAVEL

Grasp Technologies Partners With Traxo to Upgrade Its Popular Corporate Travel Data Management Solution

Grasp Technologies, Traxo | October 05, 2021

Grasp Technologies, the leader in data management, consolidation, payment integration, and data visualization for the corporate travel industry, announced its new partnership with Traxo, the global leader in corporate travel data capture and pre-trip auditing. The partnership provides corporate travel managers worldwide with the ability to see the most complete data picture of their companies’ business travel, including all on and off-platform bookings, within Grasp’s robust data and intelligence suite. An industry leader for more than 25 years, Grasp serves more than 150,000 corporate travel departments in over 70 countries through its footprint. “The corporate travel industry needs a truly complete, accurate, and timely data solution for tracking and consolidating all aspects of a travel program – a true end-to-end platform that delivers actionable, real results, At Grasp, we have worked tirelessly on this problem for over 20 years and have created the technology, data consolidation, and data management processes to ensure the most accurate and timely data for our clients, but we were missing one piece – one of the most, if not the most important one – un-managed booking data or travel leakage. Traxo has solved that problem.” said Grasp Technologies Chief Sales Officer Dave Lukas Managing travel data has been a challenge for corporate travel departments in that it is disparate, disjointed, and fragmented across many different systems and platforms, and lacks timeliness. This complexity prevents companies from effectively providing duty of care for traveling employees, or proactively managing business travel expenses, which are traditionally the second largest controllable expense in a corporation. Compounding the issue further is that employees often book their travel outside the company’s mandated travel policy, travel agency, and/or booking tool, essentially making these travel plans invisible to the corporation. In fact, according to travel bookings made by Grasp clients in 2017 through 2019, an average of 40 percent of all business travel bookings were made outside the corporate travel policy. The total amount of “leakage” or invisible bookings by segment were, Railway: 64 percent, Hotels: 57 percent, Car Rental: 34 percent, Airlines: 5 percent. As a result of this new partnership with Traxo, for the first time in two decades, Grasp can now offer its users a simple way to finally view and incorporate these previously invisible bookings into their data platform. “With our unique ability to capture all travel bookings, regardless of whether they were booked directly with a travel supplier or within the company-mandated travel program or not, Grasp’s clients now can not only track their off-channel bookings, but be able to take action on these bookings, pre-trip, “This gives them the opportunity to ensure they’re receiving their corporate negotiated discounts, re-shop the flight, hotel, rental car, or rail booking to obtain the best available prices, or provide coverage for duty-of-care purposes.” said Traxo Founder and Chief Executive Officer Andres Fabris. “By combining the power of our two solutions, we have solved one of the greatest data challenges in our industry and have created a solution that allows clients to go further in managing their travel program like never before,” Lukas noted. As part of the agreement, Grasp is using the Traxo technology internally to help better manage its own business travel, and Grasp is now a Traxo Marketplace partner, so it can automatically receive structured travel data from Traxo’s corporate clients. The companies will be expounding on their new partnership during a free webinar scheduled for tomorrow, October 5, 2021, at 11:00 a.m. Eastern Time. Interested parties may register at the link below: https://go.grasptech.com/webinar-grasp-technologies-and-traxo About Grasp Technologies Founded in 1996, Grasp Technologies works extensively in the worldwide travel industry, providing data management, consolidation, payment integration and data visualization for the travel industry and other industries. Grasp differentiates itself by helping clients navigate changing business environments by providing the custom combinations of reporting and predictive analysis. Grasp Technologies has offices in San Diego, California, and Columbus, Ohio. About Traxo Dallas-based Traxo, Inc., the global leader in corporate travel data capture and pre-trip auditing, eliminates blind spots and enhances duty of care by enabling corporate travel managers and managed travel agencies to easily track and proactively manage complete omnichannel travel activity in a single, real-time, system of record. Founded in 2008, Traxo clients and partners include Amex GBT, United Airlines, Lufthansa, Easy Jet, Tripadvisor, Chrome River / Emburse, Coupa, International SOS, WorldAware, and many more. Two recent Business Travel News Travel Managers of the Year use Traxo, and The Business Travel Magazine recently named the Company to its 2021 Tech HotList, a list of the “top tech innovators shaking up the industry.” With Traxo, corporations reduce risk, improve traveler safety and maximize savings

Read More

TRAVEL TECHNOLOGY

eDreams ODIGEO to provide lower prices and wider fare options through new agreement with easyJet

eDreams ODIGEO | September 15, 2021

eDreams ODIGEO, one of the world's largest online travel companies and No 2 in flights globally, today announced that it has reached an agreement with easyJet to offer a wider variety of fare options and preferential third party rates for the airline's route network. eDreams ODIGEO will now offer its customers a wider choice of fares and preferential prices for easyJet routes across all four of its leading travel brands. Travelers will benefit from a far wider fare offering through the most technologically advanced online travel platforms in Europe, utilised by 17 million travellers each year eDreams ODIGEO's customers in the 45 countries where it operates will now be able to access a wider choice of fares for easyJet's flights which includes 1000 routes to more than 135 airports in 35 countries. eDreams ODIGEO'S world-leading travel platforms utilise the latest tech to serve more than 60 million user searches every day, resulting in more than 9 billion different itineraries that are generated by combining travel options from over 660 airline carriers. A range of flexible fare options for easyJet routes together with easy access to extra products and services will now be available to the 17 million customers that book via the eDreams ODIGEO travel brands each year, significantly improving the experience for travelers choosing to book through the Company's digital and mobile platforms. Members of the eDreams Prime, Opodo Prime and GO Voyages Prime subscription programmes are set to enjoy even greater savings when including an easyJet flight into their bookings as they will not only benefit from the Prime unique discount but also from a wider choice of airline fares and preferential rates with one of Europe's largest carriers. Pablo Caspers, Chief Air Supply Officer at eDreams ODIGEO said: "We want to provide travelers with even more affordable ways to access an extensive range of destinations while continuing to enhance our position as a leader in the European market through flights with one of the continent's largest carriers. This is yet another enhancement of our leading flight content platform, which provides travellers with an unprecedented choice of over 9 billion itineraries at the most competitive prices. "As demand for leisure travel rebounds at a strong pace, our leading travel brands are attracting an increasing number of travelers thanks to a unique customer proposition, notably including Prime, the very first travel subscription programme, which continues to grow strongly and has already surpassed 1.5 million members worldwide. "And, by offering even greater fares for flights with a leading European carrier like easyJet, we will further strengthen our unique travel offering to ultimately benefit millions of consumers worldwide." About eDreams ODIGEO eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 650 airlines. The brand offers the best deals in regular flights, low- cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

Read More

TRAVEL TECHNOLOGY

Artificial Intelligence for True Cruise Opinion

Cruisewatch | April 30, 2021

We've always heard that the internet is filled with cruise reviews and ship ratings. Cruisewatch, a tech company, is using artificial intelligence (AI) to monitor online comments and customer ratings for the benefit of travel advisors and cruise lines worldwide. With its latest review intelligence, the firm will show travel experts how cruise brands are placed in the industry and compared to other products - all from the traveler's truthful viewpoint. Big Data Brings Big Insights The travel consumer, like almost every other industry, enjoys ratings and word of mouth. Travel experts must keep up to date on the opinions of their potential clients as well as the types of experiences that each ship can have. Since no travel agency has time to read through millions of reviews every day, the travel industry needs a more intelligent solution. Cruisewatch, a startup, has been dealing with this very problem, developing technology capable of processing massive volumes of textual online reviews at once. Their strategy is focused on artificial intelligence and big data. As a result, they will automatically interpret and contextualize the written word of a customer review and assess the worth of a cruise. Cruise Ratings and Customer Clustering Behind the tech buzzwords of machine learning and natural language processing is machinery that offers deep insights into consumer satisfaction and emotions. Cruisewatch's technology contextualizes feedback, groups it into categories, and recognizes the most positive and negative aspects of a cruise ship and brand. It then summarises the gathered data, showing all ranking aspects at a glance. Simultaneously, the intelligence collects demographic data from customers and correlates it with their statements: "There are no two similar customers. We segment the data based on the type of customer so that travel experts can make high-quality recommendations to their clients "Markus Stumpe, CEO of Cruisewatch, says. Cruisewatch intends to develop more smart cruise platforms to provide more useful insights into target groups and needs. To aid the industry's recovery from the Corona crisis, the company offers attractive offers to pilot customers. About Cruisewatch Cruisewatch.ai is a cruise startup funded by investors. They have been working to innovate the travel industry since 2016. The company's current goal is to digitize travel agents and experts all over the world. The company's data-driven and AI-powered cruise technology enhances cruise advice and enhances the sales workflow. Their product portfolio includes everything from market transparency tools including pricing alerts to customer insights and matchmaking tools. All are designed in modules that can be consumed separately.

Read More

Spotlight

The hospitality industry is evolving at an
unprecedented pace. Properties must solve for
expanded and differentiated guest
expectations driven by new technologies and
changed traveler behavior, as well as create
improved operating efficiencies through
automated solutions. The emergence of
COVID-19 sent shockwaves throughout the
travel industry, forcing operators to think of
innovative ways to provide guests with an
environment that makes them feel safe while
optimizing the operators’ finances. As a result,
connectivity has become a major factor in
guests’ overall experience and satisfaction.
Many of these solutions rely on autonomous
data collection and wireless control requiring
low latency, increased connection capacity and
high reliability -- the three pillars of 5G. Robust
wireless connectivity enables properties to
understand their guests’ behaviors and how
efficiently their property is being operated.