Lightspeed Commerce Inc | September 08, 2022
Lightspeed Commerce Inc. ( NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, has announced the initial launch of Lightspeed Restaurant in the Australian market - a unified hospitality commerce and point-of-sale (POS) platform to power Australia's restaurant revival.Unveiling at Fine Food Australia, and coming soon to Australian businesses Lightspeed Restaurant, an industry-leading cloud platform, combines an innovative POS, contactless integrated payments, online ordering, advanced inventory, industry leading analytics and more; enabling operators to run smarter, more efficient restaurants. The local launch of Lightspeed Restaurant integrates cutting edge technology to build a single product that incorporates the best features of Australian leading Kounta and the breadth and sophistication of Lightspeed's market leading capabilities, and comes as Australia's world-famous dining industry continues to defy economic pressure.
Data from a subset of Australian restaurants, cafes and bars using Lightspeed in July found that year-over-year revenue was up 50.3% in restaurants, 48.5% in bars, and 25.7% in cafes compared to the same month in 2021. Remarkably, July was the sixth successive month of year-over-year growth*.
"Bringing Lightspeed Restaurant to an Australian market famed for the vibrancy of its hospitality sector is an exciting moment for Lightspeed. Restaurants have rapidly accelerated their digital transformation in recent years, and today merchants can't compromise when it comes to technology. Lightspeed Restaurant allows Australian restaurant owners to take control of seat level ordering, multiple service environments, complex printing setups, and more, all through a single commerce platform - providing the solution they need to meet and exceed the needs of their customers, empower their team and overcome the challenges of today."
-Peter Dougherty, General Manager of Hospitality, at Lightspeed
Key features of Lightspeed Restaurant include:
Advanced insights: Lightspeed Restaurant informs operators what turns customers into regulars, who their best wait staff are and why, and makes them feel like they're on the floor every day even across multiple locations.
Comprehensive integrated inventory: Track and automate inventory without breaking the bank. Know exactly how much product was sold, how much is still on hand, and how much is needed from a supplier for the next order.
Speed and automation for the front of the house: Optimised by years of user testing, Lightspeed Restaurant is easy to use and train on, key for hiring and retaining staff and running smoother shifts in busy environments.
Innovative ordering and payments with Order Anywhere: Fully integrated with Lightspeed Restaurant, Order Anywhere provides contactless ordering and payments for dine-in, and commission-free ordering for takeout, with the flexibility to either pre-pay online or pay at pick up, while avoiding expensive third-party fees.
Real-time data: Restaurant owners, chefs and managers receive a daily email detailing everything they need to know before doors open, and a shift prep email detailing reservations, VIP guests, and notes for the service ahead.
Bluebonnet Barbecue, Melbourne's iconic Texas-style BBQ venue, has been using Lightspeed Restaurant in the initial launch phase. Bluebonnet's Manager, Mikey Buchanan, said the platform gives the business a competitive advantage and the foundations to overcome challenges and provide better experiences for customers and employees alike.
We've been looking for a platform like Lightspeed Restaurant for years. The access to real-time insights has given us a deeper, more accurate understanding of our business than we've ever had before. It's incredibly powerful and sophisticated, but also user-friendly, which is so important in a transient industry where staff come and go.
Rather than using different systems for different business functions everything is on one system, driving operational efficiencies which benefit our team and, ultimately, our customers. We're passionate about our craft and our customers, and with Lightspeed Restaurant we spend less time working on administration and non-revenue generating tasks and more time delivering the food and experiences that bring people together.
The initial launch of Lightspeed Restaurant in Australia follows the recent launch of Lightspeed Payments, an integrated, contactless payments processor that gives hospitality and retail businesses the ability to process customer payments directly from their point-of-sale.
Powering the businesses that are the backbone of the global economy, and used by merchants around the world including Messina, Lion, Momofuku, Five Guys, and Vera Wang, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York and Toronto Stock Exchange ( NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.
TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK
Radisson Hotel Group | September 09, 2022
CellPoint Digital, the global leader in payment orchestration, announces a new partnership with Radisson Hotel Group.Radisson Hotel Group is one of the largest international hotel groups. The Radisson family of brands can be found around the world in more than 120 countries. Radisson Hotel Group operates the business in EMEA and APAC with over 1,000 hotels in operation and under development. The Group will now use CellPoint Digital’s full payment orchestration platform to seamlessly integrate new payment methods, new acquirers and stored card facilities. By orchestrating payments across regions and payment methods, CellPoint Digital’s innovative platform will allow Radisson Hotel Group to optimize a multi-acquirer payments model that opens new opportunities for growth.
It also helps increase top-line revenue by utilizing intelligent routing, increasing authorizations, providing system uptime transparency, and reduces the cost of accepting cross-border payments. This will reduce costs, increase acceptance rates and ultimately lead to a better customer experience.
“After researching the impressive results our global airline clients have enjoyed, Radisson Hotel Group decided we were the right Payment Orchestration partner to help it revolutionize how payments are handled across its locations. This is a very competitive environment, and we are proud to have been chosen by the Group, which has such an incredible reputation in the hospitality field.
-CellPoint Digital CEO, Kristian Gjerding
For many hotels, local payment methods and alternative payment options can be challenging to navigate. But getting payments right can unlock new opportunities for hotels to grow revenue, both in the short and long term. CellPoint Digital’s aim for this partnership is to help Radisson Hotel Group achieve its vision of transforming how it orchestrates international payments.
This is a strategic win for both CellPoint Digital and Radisson Hotel Group. It allows CellPoint Digital to capitalize on its leadership position within the airline space for Payment Orchestration to deliver significant value to the hospitality industry.
Philippe de Roose, SVP Tax & Treasury Radisson Hotel Group, added: “We chose CellPoint Digital because the senior team was impressed with their solution and appreciated its flexibility and innovative approach to help our customers pay in the payment method and currency that they prefer in the most optimal and beneficial way for Radisson Hotel Group. Crucially, both organizations have a shared desire to work collaboratively and get things done.”
News of the partnership comes after it was revealed that business leaders within the hospitality industry see the offering of a variety of payment choices (42%), payment fraud and security (40%) and the refund process (28%) as their most significant challenges this year.
Agoda and Alipay+ | August 09, 2022
Agoda and Alipay+ announced a new partnership that will leverage Alipay+ solutions on the Agoda platform for better customer benefits and rewards. This is in addition to the existing integration of multiple digital wallets, namely the AlipayHK, GCash and TrueMoney, through Alipay+ on Agoda’s platforms.With this new partnership, multiple Alipay+ marketing solutions, including Alipay+ Rewards and its in-cashier marketing services, can be used for discounts distribution and redemption on Agoda. This enables Agoda to enhance its transaction conversion rate, while travelers can enjoy great returns in countries and regions like Hong Kong SAR of China, the Philippines, and Thailand – with the possibility of more regions to come in the future.
As the global economy recovers from the COVID-19 pandemic, the online travel industry has seen a vigorous rebound. In some key countries across the region, bookings have increased nearly tenfold since the start of the year, according to Agoda data and this number is only expected to increase.
“As we gear up for the return to travel, we want to offer our customers greater choice and flexibility in their bookings. The pandemic has greatly accelerated the digitisation of travel and we are committed to keeping with the times as we continue to onboard more diverse modes of payments globally. We value this partnership with Alipay+ as it helps us offer more benefits to the end user through the clever integration of new payment solutions and rewards programs – allowing us to reach out to and target a wider network of customers.”
-Damien Pfirsch, CCO, Agoda.
Introduced by Ant Group in 2020, Alipay+ is a suite of global cross-border digital payments and marketing solutions designed to enable businesses, especially small and medium-sized businesses, to process a wide range of mobile payment methods and reach hundreds of millions of regional and global consumers. Other leading e-wallets supported by Alipay+ include Boost (Malaysia), Rabbit LINE Pay (Thailand), Touch 'n Go (Malaysia), Kakao Pay (South Korea), Klarna (Europe) and more.
“We are glad to reach this new partnership with Agoda to support the recovery of the travel industry from the pandemic. With innovative payment and marketing solutions, Alipay+ is committed to helping merchants reach global consumers as a cross-border economic connector and allow consumers to make payments on global platforms with their preferred digital wallets.”
-Jing Yin, General Manager of Global Strategic Accounts of International Business Group at Ant Group
Agoda has partnered with Ant Group and integrated Alipay as a payment option in the Chinese market as early as 2013. Since early 2022, Agoda has been integrating Alipay+ payment solutions to accept payments through multiple digital wallets across Asia. On July 4, Agoda also worked with Alipay+ to launch a Brand Day campaign in the Philippines market.
Agoda helps anyone travel anywhere with its great value deals on a global network of 2.7M hotels and holiday properties worldwide, plus flights, airport transfers and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 4,800 staff in 32 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Alipay+ provides global cross-border digital payments and marketing solutions that enable global e-wallets and merchant partners, especially small and medium-sized businesses, to better serve their users and customers. Alipay+ is introduced by Ant Group, the owner and operator of Alipay. As one of the world’s leading digital payment platforms, Alipay serves hundreds of millions of users by connecting them with merchants and partner financial institutions that offer inclusive financial services and digital daily life services.