NEXT Travel Stream and Balboa Travel Partner to Create Industry's First Corporate Travel News Stream

PR Newswire | January 28, 2020

NEXT Travel Stream and Balboa Travel today announced the introduction of the corporate travel industry's first streaming news and data channel. The video stream brings corporate travel managers current video news stories impacting global business travel. The co-branded video stream is available on Balboa's website (www.balboa.com) when viewers scroll down to the Latest News section. News stories are produced by NEXT Travel Stream with editorial input from Balboa. Video content is updated weekly and includes the top strategic stories, earnings calls, stock performance and more impacting the global travel industry.

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The increase in business travel spending has also been driving the market. The US leads the business travel spending market with over $290 billion and this figure is expected to rise during the forecast period. In the APAC region, China leads the market and the report predicts that by the end of 2015, it would dominate the global business travel spending market.

Spotlight

The increase in business travel spending has also been driving the market. The US leads the business travel spending market with over $290 billion and this figure is expected to rise during the forecast period. In the APAC region, China leads the market and the report predicts that by the end of 2015, it would dominate the global business travel spending market.

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AIRLINES AND AIRPORTS

Philippine Airlines Partners with IBS Software to Empower Employees by Transforming Staff Travel

philippine airlines | March 03, 2022

Philippine Airlines (PAL) and its regional affiliate PAL Express (PALex) have partnered with IBS Software to provide their employees with a new, fully digital system for booking and managing staff travel. The airline group has signed up to implement IBS Software's fully automated SaaS solution iFly Staff, which enables them to automate leisure and duty travel processes. Through the new system, PAL can better support employees, their beneficiaries and PAL retirees to manage travel through a self-service digital platform, empowering employees and enhancing staff satisfaction.By replacing its in-house travel booking solution with an omnichannel self-service platform, PAL can deliver employees the flexibility to book and amend travel plans through desktop or mobile channels. The iFly Staff solution also allows flexible payment options, including integration with e-wallets such as PayMaya and GCash. PAL will also benefit from significant operational benefits through iFly Staff. Automating the travel booking process greatly reduces manual processes, reducing the administrative burden while improving quality of service. It also allows the PAL staff travel team to create and roll out new policies and process in real-time, and dynamically implement policy changes quickly and efficiently, using the configuration capabilities of iFly Staff. "At PAL we fully support our employees. Their wellbeing and happiness could not be more important to us. We're delighted to be able to roll out such an innovative and forward-looking platform to our employees," -Mr. Danreb M. Oira, Senior Vice President for Human Capital at PAL. Ensuring staff have maximum flexibility over their travel and the ability to manage it effectively is a must-have for modern airlines. We're thrilled to be partnering with PAL, who are dedicated to supporting their employees and committed to delivering them with cutting-edge technology to put their travel plans in their own hands, Through iFly Staff, employees can book flights and hotels themselves in a single flow, while administrators get full management control to create policy-based rules without the need for any technical support. That's a powerful combination for progressive airlines like PAL and we look forward to a long and successful partnership. -Sunil George, Vice President and Regional Head at IBS Software. More information on iFly Staff can be found here. About Philippine Airlines Philippine Airlines (PAL) is the Philippines' flag carrier and only full-service network airline. PAL was the first commercial airline in Asia and is celebrating its 81st anniversary in March 2022. PAL's young fleet of Boeing 777s, Airbus A350s, Airbus A330s, Airbus A321s and De Havilland DHC-8-400 Next Generation aircraft operate out of hubs in Manila and Cebu to 29 destinations in the Philippines and 31 destinations in Asia, North America, Australia, Europe and the Middle East. PAL was rated a 4-Star Global Airline by Skytrax in 2018 and was voted the World's Most Improved Airline in the 2019 Skytrax worldwide passenger survey with a ranking of 30th best airline in the world. www.philippineairlines.com About IBS Software IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/. IBS Software

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AIRLINES AND AIRPORTS

Amadeus and Hawaiian Airlines begin new technology journey with Altéa Passenger Service System agreement

Hawaiian Airlines | December 13, 2021

Amadeus has been selected by Hawaiian Airlines as its next-generation technology partner. Implementation of the Amadeus Altéa PSS suite will begin in Q1 2022 with targeted completion in 2023. Altéa is at the heart of the Amadeus Airline Platform, an open technology platform built for innovation, agile collaboration, and simplified interactions that will equip Hawaiian Airlines with the best technology to deliver superior service to its customers. The airline will join a community of 200+ airlines around the world, shaping its operations and passenger experiences with leading technology from Amadeus. The Hawaiian Airlines and Amadeus partnership will enable Hawaiian Airlines to: Deliver a modern, efficient reservations solution for front-line employees to aid customers in purchasing, changing, and using services from the airline. Provide airport staff with a new, modern user experience to simplify complex tasks, resulting in more time to care for customers. Connect to the Amadeus Payment Platform, allowing the airline to integrate modern payment services to Altéa and provide new payment capabilities for its customers. Equip its teams with modern, seamlessly integrated technology that provides real-time access to data insights. “The past few years have been transformative for Hawaiian Airlines in many ways and have led us on a path to take major steps in preparing for the future,We look forward to this expanded partnership that now includes Altéa PSS, which increases our flexibility to introduce new products and allows us to create a great customer experience.” -John Jacobi, Senior Vice President of Information Technology at Hawaiian Airlines We are excited to welcome Hawaiian Airlines to the Amadeus community. We are confident that our partnership will enrich Hawaiian Airlines’ customer and employee experiences, said Rajiv Rajian, Executive Vice President and Chief Commercial Officer, Americas, Amadeus. “We have built a close working relationship over the past several years, and we are thrilled to begin a new chapter with Hawaiian Airlines. We believe the Amadeus Airline Platform will deliver the technology to enable Hawaiian Airlines to deliver a superior traveler experience. Hawaiian Airlines is an existing user of Departure Control Flight Management, Amadeus’ load planning solution, and as part of this expanded partnership, the airline will implement Amadeus Departure Control Customer Management. Also, to help Hawaiian Airlines continue to be flexible and responsive to health and safety requirements, it will implement Traveler ID for Safe Travel, an Amadeus solution that allows passengers to verify their health documentation directly through the airline app or websites. Additionally, Hawaiian Airlines will be connected to the Amadeus Payment Platform, ensuring they can provide their customers a seamless payment experience. About Hawaiian Airlines Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland and Brisbane flights remain suspended.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page. About Amadeus Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries.We are one company, with a global mindset and a local presence wherever our customers need us.Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the last ten years.

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HOSPITALITY TRENDS

Introducing AKEN Hotels & Resorts, a New Hospitality Brand Rooted in the Joy of Conscious, Connected Travel

AKEN Hotels & Resorts | November 08, 2021

Inspired by modern luxury travelers’ aspirations, a new hospitality brand is connecting guests to high-end independent properties that exemplify a destination’s most distinctive, compelling experiences. Luxury hospitality management consulting firm Amek Group launched AKEN Hotels & Resorts earlier this month with a collection of upper-upscale to ultra-luxury independent hotels. In contrast to a soft brand, AKEN aims to disrupt traditional, one-model-fits-all approaches by offering deep flexibility and customization for owners and operators, under a single brand umbrella. “We have seen a need in the industry, among independent upscale-and-above properties that are inimitable, artful reflections of their destinations and unlike any other hotel, Many of these gems need additional support in order to reach their potential. By becoming part of the AKEN brand, they can operate with the same levels of support and technology that international brands have, while retaining their independence. Ultimately, this will connect more travelers to authentic, meaningful experiences.” -Luis Gallotti, Co-Founder and Co-CEO of Amek Group. The AKEN brand proposition aims to disrupt and reinvent international hospitality management and branding practices. AKEN Hotels & Resorts offers carefully selected properties the opportunity to expand their potential through its services. A hotel that becomes part of AKEN can retain varying degrees of its own branding, based on how much brand presence is needed to help position or differentiate it. On the operational side, AKEN offers an array of different services, from global sales and representation to full management, and has structured 16 different options for properties. “Flexibility is what today’s hotel owners are looking for, and we are incredibly excited to offer this level of customization under a single brand umbrella,” Gallotti said. AKEN is also changing norms by taking on small projects with no minimum number of rooms, an inclusiveness rarely found within large international chains. Whether a property has eight rooms or 150, has existing technology and property management system (PMS) capabilities or needs dynamic solutions such as the company’s proprietary platform built with Sabre, AKEN aims to add value, ultimately strengthening the growing global interest in independent hotel experiences. The brand offers a service standards culture based on the desires of the modern luxury traveler to be spoken to naturally, in an unscripted way. The brand offers three collections: Spirit, Soul, and Mind. AKEN “Spirit” hotels are typically luxury to ultra-luxury, AKEN “Soul” properties are upper-upscale to luxury, and AKEN “Mind” hotels are upscale to upper-upscale. These designations are intended to help travelers easily find hotels that best fit their desires, as experience levels vary based on portfolio. In “Spirit,” for example, the Villa Beluno Hotel in Bariloche, Argentina, is a 14-room property nestled along the shore of Nahuel Huapi Lake, surrounded by the Andes. “Soul” offers properties such as the lush, wine-focused Entre Cielos, set amidst a vineyard in Mendoza, or Bio Habitat in Circasia, Colombia, which is surrounded by more than 16,000 square meters of native forest and features rooms and experiences designed to immerse guests in nature. “Mind” includes offerings such as La Urumpta, a 60-room hotel in Cordoba, Argentina, featuring decor inspired by local culture. When it comes to loyalty, the team behind AKEN Hotels & Resorts has taken a different approach from that of many other travel brands. The loyalty platform, “AKEN Community,” has social and environmental impact and guest gratification in mind. “When a guest makes a reservation through our website,” says Lisandro León Liguori, Co-Founder and Co-CEO of Amek Group, “they will have the opportunity to choose from one of three local non-governmental organizations (NGOs) to which we, AKEN, and the hotel itself, will donate a total of one US dollar. The three organizations will benefit children, the environment, or animals.” AKEN plans to roll its automatic donation program out in 2022. AKEN also rewards its guests right away, from their first direct booking. “We believe that for the post-pandemic luxury traveler, instant gratification is especially important at the moment of decision-making, because the future is less certain than in previous years,” León Liguori said. Examples of these instant benefits could be a welcome drink or bar discount, extended check-out, early check-in, upgrades, or a personalized in-room amenity, for example. Amek Group recently welcomed Rodrigo Tsutsumi as AKEN Hotels & Resorts Vice President for the Americas. Having most recently spent 10 years at Preferred Hotels & Resorts, Tsutsumi has a unique perspective on the distinct advantages and challenges of both chain and independent hotel business models. “One of the core strengths of AKEN Hotels & Resorts is that we are able to provide our member hotels with the knowledge, experience, and competency on par with what a traditional hotel chain may provide, but with a clear emphasis on fostering these independent hotels’ freedom and distinctiveness,” said Tsutsumi. The launch of AKEN Hotels & Resorts also includes “Experiences” that connect guests to deeply immersive, non-traditional lodging experiences including luxury glamping, yachts, and more. The brand’s “Residences” offerings are secluded private residences with full service and amenities similar to many of those found at a traditional hotel. Uman Lodge, a 16-room AKEN Residences experience in the midst of lush vegetation just north of Chile’s Aysen region, offers a harmonious blend of relaxation and adventure, and amenities suited to a longer stay. About AKEN Hotels & Resorts AKEN Hotels & Resorts is a US-based brand that connects travelers to one-of-a-kind experiences at a collection of independent, upscale-and-above properties that illuminate a destination’s most compelling attributes. AKEN’s continued growth includes additional properties expected to be announced by the end of 2021, and plans to continue expanding into the US and Central and South America. For more information, visit akenhotels.com, or follow the brand on Instagram at @aken_hotels. About Amek Group Amek Group is a white label hospitality service offering tailored management and consultancy for hotels and resorts. Strategically located between Miami, Florida, USA and Buenos Aires, Argentina, Amek Group is the only hospitality company to singly offer independent brands all operational and strategic needs to develop, manage, or operate a hotel. It currently carries 15 properties and experiences in its portfolio. “Amek,” which means “big brother” in the indigenous South American language known as “Onas,” was formed by childhood friends Luis Gallotti and Lisandro Léon Liguori. Basketball brought them together in their native country of Argentina, forming a partnership that would carry them from their youth through recruiting a team of their own. Amek Group’s portfolio of consultancy, development, management, learning, and quality assurance speak to the current favored business model of using remote teams, vertical integration, and a cooperative of hand-selected industry experts. Visit amekgroup.com for more information.

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