DESTINATION AND TOURISM, INDUSTRY OUTLOOK
Outdoorsy | February 16, 2023
On February 15, 2023, UJET, Inc., an innovative contact center platform, announced that Outdoorsy has chosen UJET as the core of its customer service operations. Outdoorsy is the world's most reliable marketplace for on-demand RV rentals and outdoor travel. Therefore, it required a contact center solution to match its stellar reputation for excellent service and prompt response, keep up with its rapid expansion, and provide the necessary data insights to anticipate shifting consumer trends.
Outdoorsy selected UJET because of its usability, rapid scalability, and cloud platform's dependability, which is backed by CX Intercloud's 100% uptime guarantee. The company recently surpassed $2 billion in total transactions, making it one of the fastest-growing and biggest marketplace startups and private companies on the a16z Marketplace 100 List.
Due to its success and the seasonal nature of an outdoor hospitality business, such as RV rentals, Outdoorsy's customer service experiences significant spikes in demand. Therefore, the organization required a contact center solution adaptable to adjust and maintain optimal service levels rapidly. Additionally, the COVID pandemic increased the demand for novel travel options during the summer of 2021. Outdoorsy utilized the scalability of UJET's cloud platform to add several new agents as the summer rush started smoothly and to scale operations back to normal as the travel surge subsided.
Accurate, real-time reporting became crucial as it expanded rapidly with new agents and customers. Advanced reporting and analytics from UJET provide Outdoorsy with a clear view of customer satisfaction, team performance, and the overall quality of its customer experience, allowing the company to make necessary adjustments in real-time and continuously improve its operations. In addition, UJET delivers Outdoorsy the vital business intelligence it needs to optimize contact center performance and put customers first through its comprehensive reporting and custom dashboards.
About Outdoorsy
Headquartered in Austin, Texas,Outdoorsy revolutionized outdoor access by introducing its RV rental marketplace in 2015. By working together, the company and its hosts have contributed to over 5 million days of booked travel through RV rentals in 4,800 cities across the United States and Canada. Its hospitality ecosystem offers RV owners life-changing financial benefits and gives guests the trust and guidance they need to create unforgettable travel experiences. The company's team is motivated by a mission to restore the connection to the outdoors and each other by assisting guests to 'Bring The Outside In.'
Read More
TRAVEL TECHNOLOGY, COMMERCIAL TRAVEL
CLEAR | January 25, 2023
On January 24, 2023, the consumer services company - CLEAR launched its identity verification technology at Long Beach Airport, making travelers' identity screening quick and effortless.
CLEAR's network is specialized to verify the identities of its members by scanning their eyes or fingers instead of identity proofs like a driver's license. After verification, the CLEAR ambassador will take the member through a specific lane to TSA physical security. It will save the time of the member waiting for security screening approval. This new launch is set to generate a profit of around 1.2 million dollars, along with creating 23 job opportunities.
Members, who opt for the CLEAR Plus feature, will get access to this new identity-verification technology, which would cost around $16 per month, billed annually. This membership is discounted for American Express, United Airlines, and Delta Air Lines members. The newly-registered active members who are military, veterans, and government officials will also be charged less. Besides, the member can also add family members to their CLEAR Plus account, which would cost $60 for one adult per year.
CLEAR's CEO, Caryn Seidman-Becker, said, "California continues to be an incredibly important market for CLEAR, and we're excited to kick off 2023 by further expanding our footprint in Southern California. Launching at Long Beach Airport means locals and tourists alike can enjoy our predictable, friction-free travel experience in even more places – which is all part of our mission to transform the way people live, work and travel."
(Source – Cision PR Newswire)
About CLEAR
CLEAR has been making identity verification frictionless since 2010. Its new lanes are accessible at San Diego International Airport, Ontario International Airport, Palm Springs International Airport, Los Angeles International Airport, and Long Beach Airport. In addition, the company also features a free LAX Fast Lane, a virtual queueing pilot. This feature allows travelers to plan ahead of time and even book a time slot for a party at the security checkpoint.
Read More
COMMERCIAL TRAVEL, AIRLINES AND AIRPORTS
TA Connections | February 20, 2023
TA Connections, a FLEETCOR company and a market leader in end-to-end solutions for airline operations, recently announced that it deliver its new re-ticketing service for distressed passengers to easyJet, a leading European low-cost airline. TA Connections' innovative ticketing technology enables easyJet to promptly rebook passengers facing travel disruptions on alternate airlines using an automated system that provides visibility into the available flight inventory.
TA Connections' smart re-ticketing solution seamlessly links with several supply channels, including NDC (New Distribution Capability), GDS (Global Distribution Systems), airline consolidators, private inventory, and directly with airline reservation systems, all through a single interface. Additionally, it is integrated within the TA Connections' TA Disruption Hub, providing easyJet and its customers with a comprehensive view of all flight options and real-time booking capabilities. This integration allows for a faster and more convenient rebooking process for displaced passengers, ensuring they can quickly be booked to their desired destination.
Mike Appleton, President of TA Connections, shared, "We've had the pleasure of being an extension of easyJet's crew and distressed passenger lodging and transportation operations for more than a decade and look forward to playing an even bigger role in their customer care with our new re-ticketing solution." He added, "This state-of-the-art technology is really a game-changer when it comes to minimizing the impact of travel disruptions for airline passengers. As an addition to our existing service platform, we can help airlines simplify their operations, control costs and improve customer loyalty even more moving forward."
(Source – Business Wire)
The new intelligent ticketing technology from TA Connections is the latest initiative to provide airline customers with unmatched access to inventory, automated pricing/fare optimization, configurable compliance and policies, and fully digital ticketing experiences for global passenger and crew needs.
About TA Connections
TA Connections, headquartered in Miami (Florida), offers a suite of next-generation solutions designed to simplify travel management, making it more affordable and efficient for clients worldwide. With a reputation for world-class operational reliability and agility, it seamlessly integrates with client crew scheduling and communication systems. From disrupted passenger hotel accommodations and transportation services to data analytics and machine-learning guided insights, clients trust the company's services worldwide. Through its transformative approach to travel management, the company seeks to delight the world's most mobile workforce while revolutionizing the industry.
Read More