novae leverages Expedia Partner Solutions to further enhance travel booking, payment and protections on its alle white-label digital loyalty platform

PR Newswire | September 04, 2019

The Fintech and Insurtech company novae continues to disrupt the digital engagement experience merchants offer their loyalty programs by leveraging Expedia Partner Solutions (EPS), a B2B brand of Expedia Group, to enhance alle, its omichannel, white-label B2B2C loyalty platform. The platform, co-created with Visa and launched in 2018 for use with Visa member banks, allows merchants to enhance their travel booking, payment and protection solutions. It has been adopted by more than 60 financial institutions across Latin America and the Caribbean and is slated to be deployed in Europe during the third quarter of 2019.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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BUSINESS TRAVEL, AIRLINES AND AIRPORTS

Avelo Airlines Reports Strong Booking Trends from Delaware Valley

Avelo Airlines | January 19, 2023

On January 18, 2023, Avelo Airlines reported strong booking trends before the much-awaited introduction of the airline's base at Wilmington Airport (ILG). This launch will take place on February 1, and from that date onwards, the company will offer nonstop flight services to Florida from the most convenient location in Delaware Valley. Andrew Levy, Chairman and CEO at Avelo Airlines, said, "With 14 days to go, we are very encouraged by the initial demand from across the four-state Delaware Valley region. We are seeing strong booking trends across all five Florida destinations Avelo will serve from Wilmington. It is clear there is a lot of excitement about the convenient, affordable and reliable service Avelo is bringing to the region." (Source – Cision PR Newswire) With Avelo's ILG base opening in two weeks, the airline plans to provide nonstop flights to five popular destinations in Florida: Fort Myers, Fort Lauderdale, Tampa, Orlando, and West Palm Beach. In addition, Avelo will run a special inaugural flight on February 1 from Wilmington to Orlando International Airport (MCO), the busiest and most convenient airport in Central Florida, to mark the opening of its ILG base. The company will begin by placing one Boeing Next-Generation (NG) 737 at ILG along with 35 Crewmembers (employees), including pilots, aircraft technical operations and maintenance, airport customer service, flight attendants, and supervisors. In the United States, Avelo now offers service to 34 locations. By operating on overlooked routes to underserved communities across the nation, the airline has ushered in a new era of choice, convenience, and competition in air travel. About Avelo Airlines Founded in 2020, Avelo Airlines was established with a simple goal - Inspiring Travel. Through its Soul of Service culture, the airline keeps people at the heart of everything, allowing customers to save time and money, avail low everyday fares, and experience refreshing convenience. Avelo operates a fleet of Boeing Next-Generation 737 aircraft and serves 34 popular locations across the United States, with five bases: Tweed-New Haven Airport in Southern Connecticut (HVN), Hollywood Burbank Airport in Los Angeles (BUR), Orlando International Airport (MCO), Raleigh-Durham International Airport (RDU), and Wilmington Airport in the Delaware Valley (ILG).

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TRAVEL TECHNOLOGY

TravelCenters of America Continues Enhancing Full-Service Restaurants

TravelCenters of America | March 17, 2023

TravelCenters of America Inc., nationwide operator and franchisor of the TA, Petro Stopping Centers and TA Express travel center network, announced today exciting updates to its full-service restaurant business. Chef Maira Isabel now serves as TA’s Corporate Executive Chef, and will focus on adding flavorful, healthy offerings and integrating food trends and regional specialties into the menus of TA’s Country Pride and Iron Skillet restaurants. Before moving to the US, Chef Maira was a chef and on-air talent for multiple television shows for many years and was the Puerto Rico hostess of Bizarre Foods – Travel Channel. Her career has spanned TV, print and online publications including the Cooking Network, Travel Channel and Food & Beverage Magazine and she is a best-selling cookbook author. She has spent time perfecting her culinary skills in Italy, France, Colombia, Spain, Mexico and Morocco. With over 150 full-service restaurants nationwide, TA continues expanding its portfolio to serve the needs of all travelers. In addition to proprietary brands Country Pride and Iron Skillet, TA launched Fork & Compass in January 2023 in Perrysburg, Ohio. Fork & Compass is designed to be an attractive option for all travelers and a destination spot for the community, with unique food options in a casual, comfortable, family-friendly atmosphere. TA also added five IHOPs and two Black Bear Diners in 2022, with plans to open more full-service restaurants this year. TA will continue supporting the health and well-being of all travelers through its collaboration with Cleveland Clinic. Chef Maira’s menus will offer healthy meal options approved by Cleveland Clinic and highlighted with a heart-healthy logo. TA plans to expand beyond these menu offerings by working with Cleveland Clinic to identify healthy snack and grab-and-go food options in its travel stores. “Chef Maira’s diverse background working in restaurants around the world, coupled with her sincere passion and enthusiasm, will elevate the sit-down dining experience at our travel centers,” said Lloyd Sanford, SVP, Hospitality. “Every culinary decision will be focused on ensuring we deliver on our mission of returning every traveler to the road better than they came.” About TravelCenters of America TravelCenters of America Inc. is the nation's largest publicly traded full-service travel center network. Founded in 1972 and headquartered in Westlake, Ohio, its over 18,000 team members serve guests in 285 locations in 44 states, principally under the TA®, Petro Stopping Centers and TA Express® brands. Offerings include diesel and gasoline fuel, truck maintenance and repair, full-service and quick-service restaurants, travel stores, car and truck parking and other services dedicated to providing great experiences for its guests. TA is committed to sustainability, with its specialized business unit, eTA, focused on sustainable energy options for professional drivers and motorists. TA operates over 600 full-service and quick-service restaurants and nine proprietary brands, including Iron Skillet® and Country Pride.

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TRAVEL TECHNOLOGY, AIRLINES AND AIRPORTS

ATP Adds New Features to Aviation Software Platform, Flightdocs Operations

ATP | January 20, 2023

On January 19, 2023, ATP, which offers information services and software solutions to the aviation industry, informed that it is planning to introduce a new set of features to its Flightdocs Operations software platform. The revamped product ensures smooth flight scheduling and trip planning using improved communication features that optimize data flow. The updates will be part of the new product showcase at NBAA's Schedulers and Dispatcher Conference in Nashville (Tennessee) from January 24 to 26, 2023. Flightdocs Operations provides flight operations management software to schedulers and dispatchers that utilizes real-time data and resource availability. The platform allows users to manage crew, create trips, and communicate with team members from a single, up-to-date calendar view. ATP ensures that passengers' personally identifying information is kept private and safe by using strong data and software controls. It is also fully cloud-based and ISO-certified. The native mobile solution, available as an iOS app, also works offline. This lets end users, who are frequently on the road, such as crews and pilots, sign in and complete electronic flight logs in locations without internet connectivity. Mike Profit, COO of ATP, shares, "The unique aspect about this groundbreaking tool is that it's one of the first and only cloud-based web applications on the market for flight operations and scheduling that is fully integrated with a maintenance tracking platform." He adds, "With this product, we are breaking down silos between maintenance and flight operations departments to eliminate any miscommunication between the two and improving operating efficiency in order to maximize aircraft uptime." (Source – Business Wire) Meanwhile, the Flightdocs Operations program will be exhibited at the conference at Booth 227. About ATP California-basedATP is the premier provider of software and information services in the aviation industry, serving over 75,000 aircraft maintenance personnel and 7,500 customers. The company provides a technology platform that increases flight uptime by helping manage everything, from operations and maintenance to diagnostics and manuals. As a result, thousands of aircraft operators use ATP, including 25% of the global commercial fleet and over 100 OEMs, while its customers have seen an average 23% decrease in downtime costs.

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