NYC & Company’s Coalition for Hospitality & Tourism Recovery Initiates Activities for Safe Travel Experience

NYC & Company | July 08, 2020

NYC & Company’s Coalition for NYC Hospitality & Tourism Recovery introduced The Roadmap for Tourism’s Reimagining and Recovery; All In NYC, a revitalization campaign; and a Stay Well NYC Pledge. The Roadmap for Tourism’s Reimagining and Recovery features three stages – Rise, Renew and Recover whose “messaging and tourism-friendly programs will target first hyper-locally to metro residents, then as conditions allow, will expand to regional, domestic and, ultimately, to international travelers,” the coalition said.

Spotlight

When it comes to marketing your offer, you may have thought there were only two stages of travel to worry about: the research stage and the booking stage. However, Google has released an interactive infographic that identifies five stages of travel: dreaming, planning, booking, experiencing and sharing. It’s important for online marketers to target their audience at each one of these stages to maximise your reach.

Spotlight

When it comes to marketing your offer, you may have thought there were only two stages of travel to worry about: the research stage and the booking stage. However, Google has released an interactive infographic that identifies five stages of travel: dreaming, planning, booking, experiencing and sharing. It’s important for online marketers to target their audience at each one of these stages to maximise your reach.

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AIRLINES AND AIRPORTS

Wheels Up Partners with Tropic Ocean Airways to Provide First-to-last-mile Travel Solution, and Unique Travel Offerings

Wheels Up | March 31, 2022

Wheels Up announced a new strategic partnership and a minority investment in Tropic Ocean Airways. Tropic Ocean Airways is the world's largest amphibious airline and leading provider of last-mile private charter and scheduled service in Florida, the North-eastern United States, the Bahamas, the Caribbean and beyond. Wheels Up's multiyear commercial arrangement is the next move in its attempts to grow the addressable market for its product offerings and provide a seamless first- to last-mile travel solution for its members and consumers. Tropic Ocean's charter and select scheduled by-the-seat services will be integrated into Wheels Up's marketplace. Wheels Up members and customers will be able to book and pay for Tropic Ocean flights directly through their standard Wheels Up booking methods. The parties' initial objective is to increase Wheels Up customers' access to alternatives inside Tropic Ocean's present service region. In addition, the parties hope to expand into new markets throughout the United States and the Caribbean. Along with the commercial agreement, Wheels Up announced a minority capital investment in Tropic Ocean, a first for the company, to support Tropic Ocean's continued growth and specific shared initiatives under the commercial agreement, such as introducing new flight offerings exclusively for Wheels Up customers. "Wheels Up is a clear leader in private aviation, and we're excited to partner with them in offering even more seamless travel options to their members and customers. This partnership will also help us extend the reach of our existing products, invest in our operational capabilities, and expand our offerings -Rob Ceravolo, Tropic Ocean CEO

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DESTINATION AND TOURISM

Crisis24, a GardaWorld Company, and Direct Travel, Inc. Announce Strategic Partnership to Enhance Services, Capabilities

Direct Travel, Inc. | February 24, 2022

Direct Travel, Inc., one of North America's largest travel management companies, and leading global integrated risk management firm Crisis24, a GardaWorld company, today announced the commencement of a strategic partnership. Direct Travel is a privately held company created to help fill the service void in the marketplace for middle market travel accounts. The team—compiled of key industry leaders—provides corporate travel, meetings and events and leisure services through a distinct regional structure to provide clients with smart consultation, tailored solutions and a true partnership. Drawing from more than 25,000 sources in over 25 different languages, Crisis24 provides leading intelligence and technologies as the team monitors and analyzes developments and risks related to health, kidnapping, terrorism, environment, transportation, asset security, and geopolitics around the globe. Through the strategic partnership, Crisis24 will continue their mission of addressing the needs of organizations and individuals to provide duty of care programs and ensure business continuity. By combining Direct Travel's access to clients in the middle market with Crisis24's unmatched intelligence and technological resources, the partnership will allow middle market clients to access the best and most advanced actionable risk management solutions. "One of our greatest attributes is our ability to offer truly flexible solutions to build every aspect of the traveler and travel management experience," said Stephan Malvoisin, Senior Vice President at Crisis24. "In an industry where it's common for clients to feel like just another number, our unique approach is a true differentiator and we're committed to providing the best services to keep our clients and their assets informed and protected." "Our strategic partnership with Crisis24 allows us to leverage the expertise of each organization to deliver best-in-class services at a time when safety and security has never been more important or more valued by our clients," -Darryl Hoover, Chief Technology Officer at Direct Travel. Direct Travel and Crisis24 will work in concert to provide industry-leading competencies to support the strategic decision making to keep our clients and their assets safe. For more information about global integrated risk management capabilities and this newly formed strategic partnership, visit www.crisis24.com. About Crisis24, a GardaWorld company Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting and global protective solutions firm, serving the world's most influential people, disruptive brands and prominent organizations. Championed by our advanced Global Operation Centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it all across the globe. For more information, visit www.crisis24.com. About Direct Travel, Inc. Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK, and is currently ranked 9th on Travel Weekly's Power List. For more information, visit www.dt.com.

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TRAVEL TECHNOLOGY

Fareportal Continues Travel Innovation with Enhanced Chatbot Experience

Fareportal | December 02, 2021

The popularity of chat platforms has transformed the customer relationship management landscape. Chat platforms are now ubiquitous and have made their way into the fabric of everyday life. The demand for chat-based communications tools to support customers has grown, and that trend skyrocketed exponentially during the pandemic – a time when travel companies struggled to address the sharp rise in customer support requests. In response, Fareportal, the travel tech company powering online travel agencies CheapOair and One Travel, went to work to enhance its existing chatbot service. The chatbot uses natural language understanding to mimic human conversation and is available 24/7. Customers can engage with the chatbot to search for flights, request help with their existing booking, and make changes to – or even cancel – their existing bookings quickly and easily. The chatbot can resolve most inquiries and when needed, complex cases that require human intervention are routed to the company's live agents. "The number of travelers needing our assistance keeps growing, so we've fast tracked many innovations for CheapOair and OneTravel. Our commitment to customer service is unwavering, and we are very pleased to offer our customers an easy to use and efficient chatbot solution." -Werner Kunz-Cho, CEO of Fareportal Due to the success of the chatbot's end-to-end solution that helps customers through the lifespan of their travel plans, the tool handles 7,000 chats daily, a 12-fold increase from January 2021, with a 55% containment rate for chats resolved by the bot and a 95% success rate in customers' intent identification. Further enhancements will be rolled out in the future as the demand for chatbot-based service grows and customer needs evolve. About CheapOair CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal's family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million hotels, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.  About Fareportal   Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.

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