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HOSPITALITY TRENDS

Olo Expands Borderless Capabilities for Rapid Guest Checkout

Olo Inc., | February 13, 2023 | Read time : 02:27 min

Olo Inc., a renowned open SaaS platform for restaurants that facilitates hospitality at every guest touchpoint, recently announced the availability of Borderless functionality for all customers of Olo Pay. This unlocks the advantages of streamlined payment across a larger set of 600 brands in Olo's network to improve the checkout experience for guests. This feature and several other product innovations are now available to aid its restaurant clients in providing superior hospitality.

Borderless, which was offered only to customers using Olo Pay's white-label interface Serve, is now available to all Olo Pay customers, including those with custom ordering websites and apps, allowing more brands to increase revenue and gain actionable guest data. For example, its capabilities eliminate the need for guests to remember passwords or enter credit card information at every transaction, simplifying the checkout process. It also lets restaurants increase guest retention, basket conversion, and visit frequency, improves the guest experience and de-identifies guest data to guide high-level business decisions.

Olo also introduced QR Code Ordering and Geolocation Partner Notifications this quarter. The new QR code ordering capability lets guests update their table numbers quickly and easily from their mobile device, allowing them to dine where they want and connecting guests to servers, thereby enhancing on-premises dining.

Expo, Olo's tablet-based software solution for restaurant front-of-house workflow, now displays guest arrival and approaching notifications for restaurants using Geolocation Partner Notifications. The feature's automation solves the need for multiple tablets and facilitates quick and fresh food preparation for guests.

About Olo

New York-based Olo is a major on-demand commerce platform driving the digital transformation of the restaurant industry. The platform provides the infrastructure to capture consumer demand and manage orders across all channels. Through integrations with over 300 technology partners, its customers can create digital experiences with the industry's most robust and adaptable restaurant commerce ecosystem. Over 500 restaurant brands utilize Olo to increase digital sales, maximize profitability, and maintain direct customer relationships.

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Operto Guest Technologies Raises US$25 Million in Series-B Financing, Led By Centana Growth Partners

Operto | March 21, 2023

Operto Guest Technologies, a leading provider of automated solutions for 50 million-plus rooms in the global hospitality industry, today announced that it secured US$25 million in a Series-B financing round. The financing was led by Centana Growth Partners, with participation from Thayer Ventures, FUSE, Blackpines Capital Partners and Derive Ventures. Proceeds from the round will be used to further fuel Operto’s aggressive expansion in the global short-term rental and hotel markets, where it already works exclusively with Accor Hotels to power its global digital key program. This includes luxury hotel brands such Fairmont and Raffles, where Operto’s revolutionary contactless digital solutions can be leveraged to remove common friction points in the guest journey, while lowering operating costs and driving new sources of revenue for the hotel. "We are delighted to announce our B-Round funding, which will enable us to build upon our exceptional company growth over the past 3 years. It will accelerate our company mission to build cutting-edge technology solutions that drive amazing guest experiences, across the entire accommodation spectrum. In addition, our solutions will continue to deliver huge operational efficiencies for property owners and hosts by lowering costs and driving additional in-stay guest revenues, which is becoming increasingly important in today’s macroeconomic environment,” said Operto CEO Steve Davis. “Hospitality is one of the last major industries to be disrupted by technology, and we believe there is a significant opportunity to bring the benefits of simple, affordable automation to the sector. We are excited about the future, and we look forward to making a real difference to the accommodation industry." “Operto is leading the digital transformation of the hospitality industry by creating a seamless, automated check-in and check-out experience for its customers,” said Eric Byunn, co-founder and partner at Centana Growth Partners. “Centana has been following the digitization of the hospitality industry closely, and we are very excited about this sort of innovative disruption streamlining the experience of owners, hosts, and guests. We will leverage our expertise in the payments and commerce ecosystem to work with Operto as they continue to innovate in an industry with such enormous potential.” In addition to the funding announcement, Operto is pleased to announce that Sam Shank has joined the company’s Board of Directors. Shank, who was previously CEO and founder of HotelTonight and former head of Airbnb’s Commercial Team, brings a wealth of hospitality and travel industry experience to Operto. "Operto's cutting-edge technology solutions are reshaping the hospitality industry, and I am excited to be a part of the journey,” said Shank. “I look forward to working with the team to help drive growth and innovation." Operto’s automated, customizable platform enables hotels, property managers and others to remotely provide access as well as monitor and control a wide range of devices and systems, including smartphone-enabled guest verification, security deposit and payment, electronic elevator and room access. By providing property managers with real-time data and insights, Operto helps streamline operations, reduce costs and enhance the guest experience. Operto Guest Technologies is well-positioned to continue its rapid growth and expansion into new markets. The company is committed to delivering innovative solutions that help property managers improve efficiency, reduce costs and provide a better experience for their guests. About Operto Guest Technologies Operto Guest Technologies is a Vancouver-based company that provides smart property automation solutions for the hotel and vacation rental sectors. Operto’s platform enables property owners and managers to remotely monitor and control their properties, enhancing the guest experience while improving operational efficiency. The company's solutions can integrate with existing property management software and are customizable to meet the unique needs of each property. Operto Guest Technologies' solutions have been adopted by property managers and owners in over 100-countries worldwide.

DESTINATION AND TOURISM

Emburse Partners with OMNIA Partners as a Public Sector Supplier for Travel Management and Travel Expense Management Solutions

businesswire | April 19, 2023

Emburse, the global leader in spend management, and OMNIA Partners, the largest and most experienced purchasing organization for public sector procurement, have entered into an agreement to offer, without a formal bidding and contracting process, Emburse travel and expense management solutions to the more than 115,000 state and local government agencies and educational institutions participating in the OMNIA Partners cooperative. “Emburse is already a trusted spend optimization partner to more than 500 higher education institutions, public-sector agencies and nonprofits, ranging from some of the country’s largest universities, to city and county governments, regional charities and faith-based organizations,” said Eric Friedrichsen, CEO of Emburse. “This agreement underscores our commitment to help organizations whose budgets are under constant pressure deliver on their commitment to use public and donor funds wisely.” “We are so excited to announce our partnership with Emburse through a valuable program awarded by Region 4 ESC – TX,” says Doug Looney, Senior Vice President, Public Sector Sales for OMNIA Partners. “This new cooperative contract will provide participating agencies with travel expense management solutions that they haven't had through the program in the past.” About Emburse Emburse is a modern spend management company offering solutions that revolutionize the way organizations manage employee expenses, process invoices and make payments. Emburse humanizes work by empowering business travelers, finance professionals, and CFOs to eliminate manual, time-consuming tasks, so they can focus on what matters most. Its innovative offerings, which are tailored to meet the unique business needs of specific industries, company sizes, and geographies, are trusted by more than 9 million users in more than 120 countries. Over 18,000 customers, from start-ups to global enterprises, including Bosch, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota, rely on Emburse to make faster, smarter decisions, improve compliance, and optimize spend -- making corporate spend deliver meaningful value for the organization. Emburse is recognized as a leader in expense management and accounts payable automation by analyst firm IDC, and has received multiple awards for innovation and its high levels of customer satisfaction.

TRAVEL TECHNOLOGY

ADDING MULTIMEDIA Caesars Entertainment Unveils Plans to Add Hotel Tower to Paris Las Vegas

businesswire | May 04, 2023

An investment exceeding $100 million, the Versailles Tower will feature a new exterior and interior. The renovation will introduce 756 redesigned luxury guestrooms and a pedestrian bridge connecting the Versailles Tower to the existing Paris resort. Caesars Entertainment offers more than 23,000 rooms across Las Vegas, and this renovated tower will showcase some of the finest rooms throughout its nine resorts. “We know our guests, especially our Caesars Rewards® members, love Paris Las Vegas. Over the past year we’ve made significant enhancements to elevate the destination, bringing new concepts like Vanderpump à Paris, Nobu, The Bedford by Martha Stewart and most recently, a completely renovated sportsbook,” said Sean McBurney, Regional President of Caesars Entertainment. “The addition of the Versailles Tower makes Paris one of the largest resorts in the heart of The Strip. The interior and exterior will be completely reimagined and transformed into some of the best rooms in Las Vegas. When it opens this fall, our guests will have easy access to the incredible restaurants and gaming options they have grown to love at Paris Las Vegas.” The Versailles Tower will feature some of the largest standard rooms on The Strip, starting at 436 square feet. In addition, select guestrooms will offer new 55-square-foot balconies with unmatched views of The Strip as part of the renovation. The enhanced rooms in the Versailles Tower at Paris Las Vegas are slated for completion in late 2023 with the pedestrian bridge to follow in early 2024. About Paris Las Vegas Paris Las Vegas brings the passion and sophistication of the City of Light to the heart of the Las Vegas Strip, transporting guests to Europe's most romantic city. Distinctive for its dramatic 46-story replica Eiffel Tower with a free, nightly light show and authentic architectural reproductions, the resort features more than 2,900 rooms and suites, including Burgundy Rooms. The new Versailles Tower will soon be integrated into Paris Las Vegas, adding 756 redesigned luxury guestrooms to the hotel, with select rooms featuring balconies. The resort offers an 85,000-square-foot casino; the renovated Caesars Race & Sportsbook at Paris Las Vegas; the two-acre Pool à Paris; Las Vegas’ first rooftop bar and grill, BEER PARK, spanning 10,000 square feet; Voie Spa & Salon; two wedding chapels; unique French retail shopping located along the resort’s Le Boulevard District and the opulent nightlife venue Chateau Nightclub & Rooftop. Restaurants include a distinctive array of fine cuisine such as Chef Joho's acclaimed Eiffel Tower Restaurant, French-bistro Mon Ami Gabi and internationally renowned Gordon Ramsay Steak. Paris Las Vegas also offers quick service options like Brioche by Guy Savoy and Bobby’s Burgers by Bobby Flay. Additionally, the resort is home to Lisa Vanderpump’s second Las Vegas venue, Vanderpump à Paris, Nobu restaurant and The Bedford by Martha Stewart. Featuring one of the largest ballrooms in Las Vegas, Paris offers 140,000 square feet of pillarless function space.