Sheraton Hotels & Resorts | October 11, 2023
Sheraton Fort Worth Downtown approaches completion of a remarkable $45 million transformation, marked as one of the largest hotel renovations in the Fort Worth area.
A dynamic five-member senior executive team, led by General Manager Damien O'Connor, is poised to steer the hotel's vision and elevate the guest experience.
The hotel, managed by Aimbridge Hospitality, is strategically located across from the Fort Worth Convention Center, near the picturesque Water Gardens, and in close proximity to numerous restaurants and entertainment venues in downtown Fort Worth.
The Sheraton Fort Worth Downtown is on the point of completing an extensive transformation, making it one of Fort Worth's most significant hospitality projects. A five-member senior executive team has been assembled to steer the hotel's vision and enhance the guest experience. This team is backed by Aimbridge Hospitality, a globally renowned hospitality management company recognized for its exceptional service. General Manager Damien O'Connor is leading the team, who joined the Sheraton Fort Worth Downtown in April 2022. Together, they bring over 80 years of collective experience to elevate the hotel's profile and provide exceptional hospitality in the Dallas-Fort Worth market.
The Sheraton Fort Worth Downtown, with 403 rooms, enjoys a prime location just across the street from the Fort Worth Convention Center, the scenic Water Gardens, and the new Texas A&M University Law School addition. It offers convenient access to numerous restaurants and entertainment venues, making it a hub in the heart of downtown Fort Worth. Additionally, the hotel is a short drive away from iconic attractions such as The Stockyards, Texas Christian University (TCU), and the Fort Worth Zoo.
The members of the senior executive team at the Sheraton Fort Worth Downtown include:
Courtney Towson, Director of Sales and Marketing, brings over 15 years of experience to her role, previously serving as Director of Sales and Marketing for The Sinclair Autograph Collection in Fort Worth. She spent over a decade with the Gaylord Texan before that.
Rosa Morakis, Director of Human Resources, has held similar roles at various hotel brands, including Marriott, Hilton, Hyatt, DoubleTree, and Radisson. With a diverse background and proficiency in multiple languages, including Portuguese, English, Spanish, and Greek, Morakis is well-equipped for her role.
Bill Richards, Director of Finance, boasts more than two decades of experience in hotel accounting and finance. He has been a valued member of Aimbridge Hospitality for several years.
Kara Anderson, Director of Food and Beverage, is an accomplished professional and the first certified tea master for Starbucks. With several years of experience at the Beverly Hills Marriott, she has returned to her hometown of Fort Worth.
The Sheraton Fort Worth Downtown's $45 million renovation will mark one of the largest hotel transformations in the Fort Worth region. It was started in the fall of 2022; the project is on track to be finalized by the end of the current year. The comprehensive renovation encompasses the hotel's exterior and interior, focusing on creating a more vibrant and spacious environment based on valuable input from guests.
The redesign includes a reimagined entrance, an increased number of suites, and the addition of practical work-space studios tailored for small meetings and versatile use. Adding to the enhanced guest experience is the debut of West+Stone, a signature restaurant bar offering a range of dining options from breakfast to late-night dinners.
The hotel's in-house dining option, &More by Sheraton, will provide an all-day menu and a diverse selection of beverages, catering to both in-hotel dining and takeaway. In addition, the construction has been carried out in stages, allowing the hotel, with its nearly 30,000 square feet of conference space, to maintain operations during most of the renovation process.
HEI Hotels &amp; Resorts | October 13, 2023
Courtland Grand Hotel, under HEI Hotel & Resorts, officially joins the esteemed Trademark Collection by Wyndham.
This collaboration integrates the hotel into Wyndham Rewards, with over 100 million members and enhances its reservation system.
The Courtland Grand Hotel's strategic affiliation with Trademark Collection by Wyndham reflects the brand's appeal to three- and four-star hoteliers, preserving their unique character.
Courtland Grand Hotel, a prominent hospitality investment and management company in a significant development, operated by HEI Hotel & Resorts, has formally joined the prestigious Trademark Collection by Wyndham. This strategic partnership seamlessly integrates the former Sheraton hotel into Wyndham Rewards, a highly acclaimed hotel rewards program boasting over 100 million enrolled members. It also grants access to Wyndham's robust reservation system, enhancing its reach and services.
Marilyn Yelle, the director of sales and marketing for the Courtland Grand Hotel, expressed,
"Joining the Trademark Collection by Wyndham affords us the best of all worlds, allowing the Courtland Grand Hotel to retain its independent allure while providing access to brand tools that ultimately benefit our guests."
[Source - Business Wire]
The hotel has been operating since 2017, and its affiliation is seen as both a celebration of independence and an essential step toward the continued mission of providing unparalleled guest experiences. The move also enables the hotel to pay higher commissions to third-party reservation partners and intermediaries, which is expected to further benefit the hotel's bottom line.
The affiliation of the Courtland Grand Hotel with the Trademark Collection by Wyndham underscores the brand's appeal to three- and four-star hoteliers seeking to leverage the scale and resources of Wyndham while preserving their hotels' distinctive character. Trademark Collection, a global brand, boasts over 185 hotels across nearly 25 countries, encompassing premier locations such as Atlanta, San Francisco, Las Vegas, Montreal, Berlin, Zurich, Athens, Istanbul, and other notable destinations.
The Courtland Grand Hotel, located in the heart of downtown Atlanta at 165 Courtland Street NE, has upheld an impressive four-star rating on TripAdvisor since 2016. Guest accommodations feature spacious layouts with floor-to-ceiling windows and convenient in-room refrigerators. The hotel boasts a range of appealing amenities, including a 24/7 fitness center and a picturesque garden courtyard with a heated pool covered by a retractable glass dome. Guests can savor American cuisine and specialty cocktails at Fandangles Bar & Restaurant or indulge in a delightful breakfast buffet at Collage. The hotel also presents an extensive event space, offering nearly 100,000 square feet, including two grand ballrooms and an expansive exhibit hall.
PR Newswire | September 29, 2023
The IHG One Rewards mobile app is redefining the travel experience with a greater emphasis on customer satisfaction – and it's earning rave reviews. The app's intuitive design and new features seamlessly guide guests through their booking journey from inspiration to customizing their in-room stay experience, all in the palm of their hands. As IHG's fastest-growing booking channel, the app has driven more than half of all digital bookings in 2023 and is the main platform for loyalty engagement. With the ability to inspire adventure, maximize loyalty earnings, and seamlessly integrate into the in-hotel experience, the app has received high ratings of 4.9 stars on the Apple store and 4.8 stars on the Android store.
"At IHG, we believe that technology can redefine hospitality and our IHG One Rewards mobile app is a testament to that. We knew that by placing our app at the center of delivering choice and control to our guests, we could stand out in the industry," said Jolie Fleming, Senior Vice President, Guest Products and Platforms at IHG Hotels & Resorts. "With new features rolling out weekly, we continue to offer greater customization and increased guest engagement through this channel. We have seen positive reviews from our most loyal guests who use the app devotedly and can't travel without it!"
The IHG One Rewards app is packed with new features that set it apart from other hotel apps, including:
New! Travel Wishlists. An in-app exclusive experience, members can now save properties to their Wishlists page to view later – easily allowing them to track future stays or add past stays they enjoyed to their list.
Wi-Fi Auto Connect. When enabled, this feature automatically connects a guest's mobile device to a property's Wi-Fi as soon as they walk through the doors. A one-time sign on is required and takes only two taps to join. More than 1 million users have signed up globally.
Room charges in real time. Guests at more than 3,000 hotels across the Americas can view their room charges as they happen during their stay. Available on the Reservation Summary page, guests can see in-room charges such as room service and dining charges.
Room details and customization. Guests can now easily see the size of the room booked, so there are no surprises when they show up! Plus, IHG has made it easier for guests to personalize their stays, whether that's by booking a room with a view of the mountains or selecting one with more space.
Seamless loyalty benefits experience. IHG One Rewards members can conveniently explore their current loyalty tier benefits and discover the exciting rewards they can unlock as they progress to higher tiers, as well as access and redeem Milestone Rewards, including free nights, food and beverage vouchers and complimentary suite upgrades.
Updated Wallet. Google and Apple Wallet users can add their IHG One Rewards membership and reservations to their digital wallet allowing for convenience and ease during travel.
More languages. The re-architected app is available in 20 languages across six global and Greater China focused app stores.
Jolie Fleming added: "Our app is designed for a new kind of loyalty program and for a new kind of traveler. We designed this app with our customers and are proud to say that it has exceeded expectations. The app's exceptional adoption rate, positive user feedback, and transformative impact on guest experiences has reinforced IHG's standing as a global leader in redefining hospitality through technology."
The IHG One Rewards mobile app also offers members a Best Price Guarantee with no hidden fees; and the ability to track the availability of rooms in their favorite hotels. Plus, guests are able to use guest service support and chat directly with customer care representatives directly in the app. And, for our top tier Diamond Elite members, they get priority access to Dedicated Diamond Support through the app.
The future of the IHG One Rewards mobile app
The mobile app has come out of a transformational year and new updates are always on the horizon. Upcoming features include the launch of Apple AirPlay at IHG Hotels & Resorts and virtual 360° tours of select Hotel Indigo properties globally. Not to mention, guests will soon be able to share Wishlists with friends and family, making the travel booking experience even more engaging and fun.
ABOUT IHG HOTELS & RESORTS
IHG Hotels & Resorts is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.