HOSPITALITY TRENDS

Optii Solutions Announces Two-way Integration with Maestro PMS

Optii Solutions | May 02, 2022

Optii Solutions Announces Two-way
Optii Solutions announced a two-way integration with Maestro PMS. Optii Solutions is the leading optimization technology for hotel operations. Maestro PMS is the trusted and proven cloud or on-premise browser-based PMS solution for independent hotel and resort groups. The bidirectional link will help existing Maestro users to optimize their housekeeping and maintain dynamic alignment between the front and back of the house in hospitality operations.

This two-way interface will give Maestro and Optii clients an easy solution that optimizes labor and cleaning processes through predictive technology and automation. The software improves daily cleaning plans and sequences for room attendants, allowing hotels to anticipate faster turnaround times and leverage predictive AI to run more effective day-to-day operations.

Optii's unique 360-degree methodology offers hotels complete insight into their operations, allowing them to identify areas where additional resources should be deployed and high and poor production areas. It results in increased overall efficiency and productivity, and the platform often pays for itself within a month of use, making it a very cost-effective option for hotels.

 "It has never been more important for hotels to maximize their hotel operations systems in place to manage the challenges in hospitality. We're very happy to be partnering with Optii on this integration so we can continue to support our customers with the right 3rd party technologies that will help them reduce costs, increase profitability, centralize their operations and improve the overall guest and staff experience."

-Warren Dehan, President, Maestro PMS

Spotlight

Cruise ships carrying several thousand passengers and crew have been compared to “floating cities,” and the volume of wastes that they produce is comparably large, consisting of sewage; wastewater from sinks, showers, and galleys (graywater); hazardous wastes; solid waste; oily bilge water; ballast water; and air pollution.

Spotlight

Cruise ships carrying several thousand passengers and crew have been compared to “floating cities,” and the volume of wastes that they produce is comparably large, consisting of sewage; wastewater from sinks, showers, and galleys (graywater); hazardous wastes; solid waste; oily bilge water; ballast water; and air pollution.

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HOSPITALITY TRENDS

INTERNOVA TRAVEL GROUP ADDS 128 LUXURY PROPERTIES TO SELECT HOTELS & RESORTS COLLECTION

INTERNOVA TRAVEL GROUP | February 11, 2022

Internova Travel Group, one of the world's largest travel services companies, is expanding its SELECT Hotels & Resorts collection with the addition of 128 expertly chosen luxury properties from aroundThese new partners range from traditional luxury hotels in the heart of the world's great cities to marvels of historic preservation and remote retreats set amid breathtaking landscapes. They join a collection of approximately 1,400 distinguished properties that offer special amenities to clients who book travel with advisors affiliated with Internova Travel Group's international family of travel brands. Guests who book their stay at a SELECT hotel or resort through a travel advisor affiliated with Internova can enjoy amenities that are unique to the program. Based on availability, those perks may include resort credits, room upgrades, complimentary breakfast, early check-in and late check-out and basic Wi-Fi. "The list of SELECT Hotels & Resorts has evolved to become even more carefully curated and to meet changing consumer preferences, It includes only those properties that demonstrate exceptionally high standards." As a result, Herrera added, "Internova's network of travel advisors can better assist their discerning clients in planning an incomparable luxury vacation." -Albert Herrera, Executive Vice President, Partner Relations at Internova Travel Group. This year's additions include Stanly Ranch, nestled in the wine country of northern California's Napa Valley; Costa Rica's Hacienda AltaGracia, a wellness resort on 180 acres of rolling hills and tropical forest; Umbria's soon to be re-opened Castello di Reschio, which offers a slice of timeless Italy; and Tanzania's Four Seasons Safari Lodge Serengeti, in the heart of the world's most celebrated wildlife preserve. Working with a travel advisor leads to greater satisfaction, better, more personalized travel experiences and overall peace of mind for travelers. For help navigating any travel plans, contact your Global Travel Collection, ALTOUR or Travel Leaders Network travel advisor or connect with one through Internova Travel Group 's BookHuman.Travel. Internova Travel Group represents more than 62,000 travel advisors worldwide. To find out more about Internova Travel Group's SELECT program, visit experienceselectnow.com. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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HOSPITALITY TRENDS

Certares Acquires The Embassy Suites Atlanta Midtown In Partnership With Highlands Investments And Monomoy Property Ventures

Certares | October 26, 2021

Certares Management LLC a leading investment specialist dedicated to the travel, tourism and hospitality sectors (together with its affiliates, "Certares"), in partnership with Highlands Investments LLC ("Highlands") and Monomoy Property Ventures LLC ("MPV"), today announced the acquisition of the 181 key, new-build Embassy Suites Atlanta Midtown located at 290 17th Street NW in Midtown Atlanta, Georgia. The deal also included the acquisition of an adjacent land parcel and an income-producing parking component.Located in the Atlantic Station area of Midtown, the all-suites property features a lobby bar, restaurant, large fitness area and pool, along with 2,600 square feet of meeting space. The rooms average approximately 500 square feet, and each has a private kitchenette and separate living room area. The hotel sits adjacent to Microsoft's new eastern U.S. headquarters and near Georgia Tech's main Atlanta campus. HEI Hotels & Resorts ("HEI"), a leading hospitality management company that owns and/or operates 84 hotels and resorts throughout the United States, has been selected to operate the property. "We are thrilled to acquire this brand-new asset in the heart of Atlantic Station. Midtown Atlanta is the city's preeminent submarket for technology and healthcare talent recruitment and is seeing an array of corporate relocations and expansions. We look forward to working closely with Highlands, MPV and HEI to ensure the property delivers a great experience to its guests." -Nolan Hecht, Senior Managing Director & Head of Real Estate at Certares Jordan Kary, Founder and Principal of Highlands, added, "We are big believers in both Atlanta and, more specifically, the Midtown Atlanta submarket, and we are excited to acquire this high-quality hotel together with Certares, MPV and HEI. The property's location together with its all-suites rooms and amenity offerings makes the asset well-positioned for outsized growth. We look forward to continuing to identify opportunities to acquire great pieces of real estate at attractive values and working to ensure best-in-class operations and oversight." "High-quality real estate structured off-market from a motivated seller, in an excellent location within a growth MSA, the Embassy Suites Atlanta Midtown is illustrative of the types of investments MPV is successfully targeting as we establish our business,We look forward to building on a close relationship with Certares, Highlands, HEI and Hilton as we execute on our business plan at this asset, and to participating in the substantial ongoing growth in the midtown Atlanta business community." -Kevin Vaughan, Founder of MPV. About Certares Management LLC Established in 2012, Certares focuses on direct investments in proprietary transactions, leveraging deep sector experience in the travel and hospitality industries, and with a consistent emphasis on partnership with management teams to drive growth. Certares brings together a team with decades of both operational and investment experience in private equity, travel, tourism, hospitality and travel-related business and consumer services. For more information, please visit www.certares.com. About Highlands Investments LLC Founded in 2020, Highlands Investments LLC is a New York-based real estate investment and asset management company that employs a value approach to investing and targets select product types and geographic regions across the United States and Canada. Prompted by the shifting dynamics in the global real estate industry, the company's primary objectives include sourcing and negotiating target driven acquisition opportunities and managing investments throughout their lifecycle. Highlands focuses on identifying opportunistic acquisitions at attractive values with the potential to enhance returns at the asset level through operational improvements and through long-term economic recovery. To learn more, visit https://www.highlandsinv.com/. About Monomoy Property Ventures LLC Monomoy Property Ventures (MPV) is a New York-based real estate investment, development and management firm with an extensive track record sourcing, acquiring and redeveloping lodging assets. MPV purchases land parcels and existing buildings in enduring, high-barrier locations in select resort and urban markets in the United States. Through physical and operational repositioning or ground-up construction, MPV seeks to improve buildings, destinations, neighborhoods and the built environment while providing attractive financial returns to our company and investment partners. Through current and prior ventures, Principals of MPV have executed on over $1.4 billion of lodging investments across 23 hotels. For further information, please visit www.MonomoyPropertyVentures.com. About HEI Hotels & Resorts HEI Hotels & Resorts, headquartered in Norwalk, Conn., is a leading hospitality investment and management company that owns and/or operates over 80 luxury, upper-upscale and upscale independent and branded hotels and resorts throughout the United States. HEI's branding partners include Marriott, Hilton, Hyatt, IHG and Accor. Taking a holistic approach to creating value for its investors and employees, HEI sets the highest standards across all aspects of hotel management and operation and focuses on central principles of excellence and continuous improvement. HEI prides itself on some of the highest employee satisfaction scores in the hospitality industry, fuels local economic prosperity by investing in communities and is committed to environmental stewardship and sustainability. To learn more about HEI, please visit www.heihotels.com

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Introducing AKEN Hotels & Resorts, a New Hospitality Brand Rooted in the Joy of Conscious, Connected Travel

AKEN Hotels & Resorts | November 08, 2021

Inspired by modern luxury travelers’ aspirations, a new hospitality brand is connecting guests to high-end independent properties that exemplify a destination’s most distinctive, compelling experiences. Luxury hospitality management consulting firm Amek Group launched AKEN Hotels & Resorts earlier this month with a collection of upper-upscale to ultra-luxury independent hotels. In contrast to a soft brand, AKEN aims to disrupt traditional, one-model-fits-all approaches by offering deep flexibility and customization for owners and operators, under a single brand umbrella. “We have seen a need in the industry, among independent upscale-and-above properties that are inimitable, artful reflections of their destinations and unlike any other hotel, Many of these gems need additional support in order to reach their potential. By becoming part of the AKEN brand, they can operate with the same levels of support and technology that international brands have, while retaining their independence. Ultimately, this will connect more travelers to authentic, meaningful experiences.” -Luis Gallotti, Co-Founder and Co-CEO of Amek Group. The AKEN brand proposition aims to disrupt and reinvent international hospitality management and branding practices. AKEN Hotels & Resorts offers carefully selected properties the opportunity to expand their potential through its services. A hotel that becomes part of AKEN can retain varying degrees of its own branding, based on how much brand presence is needed to help position or differentiate it. On the operational side, AKEN offers an array of different services, from global sales and representation to full management, and has structured 16 different options for properties. “Flexibility is what today’s hotel owners are looking for, and we are incredibly excited to offer this level of customization under a single brand umbrella,” Gallotti said. AKEN is also changing norms by taking on small projects with no minimum number of rooms, an inclusiveness rarely found within large international chains. Whether a property has eight rooms or 150, has existing technology and property management system (PMS) capabilities or needs dynamic solutions such as the company’s proprietary platform built with Sabre, AKEN aims to add value, ultimately strengthening the growing global interest in independent hotel experiences. The brand offers a service standards culture based on the desires of the modern luxury traveler to be spoken to naturally, in an unscripted way. The brand offers three collections: Spirit, Soul, and Mind. AKEN “Spirit” hotels are typically luxury to ultra-luxury, AKEN “Soul” properties are upper-upscale to luxury, and AKEN “Mind” hotels are upscale to upper-upscale. These designations are intended to help travelers easily find hotels that best fit their desires, as experience levels vary based on portfolio. In “Spirit,” for example, the Villa Beluno Hotel in Bariloche, Argentina, is a 14-room property nestled along the shore of Nahuel Huapi Lake, surrounded by the Andes. “Soul” offers properties such as the lush, wine-focused Entre Cielos, set amidst a vineyard in Mendoza, or Bio Habitat in Circasia, Colombia, which is surrounded by more than 16,000 square meters of native forest and features rooms and experiences designed to immerse guests in nature. “Mind” includes offerings such as La Urumpta, a 60-room hotel in Cordoba, Argentina, featuring decor inspired by local culture. When it comes to loyalty, the team behind AKEN Hotels & Resorts has taken a different approach from that of many other travel brands. The loyalty platform, “AKEN Community,” has social and environmental impact and guest gratification in mind. “When a guest makes a reservation through our website,” says Lisandro León Liguori, Co-Founder and Co-CEO of Amek Group, “they will have the opportunity to choose from one of three local non-governmental organizations (NGOs) to which we, AKEN, and the hotel itself, will donate a total of one US dollar. The three organizations will benefit children, the environment, or animals.” AKEN plans to roll its automatic donation program out in 2022. AKEN also rewards its guests right away, from their first direct booking. “We believe that for the post-pandemic luxury traveler, instant gratification is especially important at the moment of decision-making, because the future is less certain than in previous years,” León Liguori said. Examples of these instant benefits could be a welcome drink or bar discount, extended check-out, early check-in, upgrades, or a personalized in-room amenity, for example. Amek Group recently welcomed Rodrigo Tsutsumi as AKEN Hotels & Resorts Vice President for the Americas. Having most recently spent 10 years at Preferred Hotels & Resorts, Tsutsumi has a unique perspective on the distinct advantages and challenges of both chain and independent hotel business models. “One of the core strengths of AKEN Hotels & Resorts is that we are able to provide our member hotels with the knowledge, experience, and competency on par with what a traditional hotel chain may provide, but with a clear emphasis on fostering these independent hotels’ freedom and distinctiveness,” said Tsutsumi. The launch of AKEN Hotels & Resorts also includes “Experiences” that connect guests to deeply immersive, non-traditional lodging experiences including luxury glamping, yachts, and more. The brand’s “Residences” offerings are secluded private residences with full service and amenities similar to many of those found at a traditional hotel. Uman Lodge, a 16-room AKEN Residences experience in the midst of lush vegetation just north of Chile’s Aysen region, offers a harmonious blend of relaxation and adventure, and amenities suited to a longer stay. About AKEN Hotels & Resorts AKEN Hotels & Resorts is a US-based brand that connects travelers to one-of-a-kind experiences at a collection of independent, upscale-and-above properties that illuminate a destination’s most compelling attributes. AKEN’s continued growth includes additional properties expected to be announced by the end of 2021, and plans to continue expanding into the US and Central and South America. For more information, visit akenhotels.com, or follow the brand on Instagram at @aken_hotels. About Amek Group Amek Group is a white label hospitality service offering tailored management and consultancy for hotels and resorts. Strategically located between Miami, Florida, USA and Buenos Aires, Argentina, Amek Group is the only hospitality company to singly offer independent brands all operational and strategic needs to develop, manage, or operate a hotel. It currently carries 15 properties and experiences in its portfolio. “Amek,” which means “big brother” in the indigenous South American language known as “Onas,” was formed by childhood friends Luis Gallotti and Lisandro Léon Liguori. Basketball brought them together in their native country of Argentina, forming a partnership that would carry them from their youth through recruiting a team of their own. Amek Group’s portfolio of consultancy, development, management, learning, and quality assurance speak to the current favored business model of using remote teams, vertical integration, and a cooperative of hand-selected industry experts. Visit amekgroup.com for more information.

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