P&O Cruises Extends Sailing Suspension Through October

P&O Cruises | June 03, 2020

British-headquartered P&O Cruises today announced its extension of paused operations, canceling all of its scheduled sailings through mid-October. In the interim, the cruise line is continuing to work with all relevant public health authorities to further enhance its already strict health and safety practices. Via a video presentation, P&O Cruises’ president, Paul Ludlow, said: "Unfortunately, as the world continues to adapt to this global crisis, we have made the decision, difficult as it is, to extend our pause in operations for all sailings up to and including October 15, 2020. We are so sorry for the disappointment this will cause to so many of our guests."

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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INDUSTRY OUTLOOK,HOSPITALITY TRENDS

INTELITY's to Update the Partnership with Unifocus

INTELITY | December 26, 2022

Contents 1. Partnership Revision to Add Unifocus into INTELITY's R5 2. What's New in the Platform? INTELITY, a leading guest experienceand management platform provider in the hospitality industry, recently announced updating its strategic partnership with Unifocus, a hospitality operations software and workforce management platform provider. In light of recent updates to Unifocus's technology, the INTELITY integration is brand new. Built on INTELITY's R5 platform to leverage its industry-leading capabilities, the latest integration provides a more robust synchronization of guest request details between Unifocus and INTELITY. 1. Partnership Revision to Add Unifocus into INTELITY's R5 R5 is INTELITY's new cloud-based platform, designed to manage various hospitality operations from back-of-house operations to resident and guest services, all on one platform. The R5 platform from INTELITY enables hotel customers to initiate requests via hotel mobile apps or smart-room tablets. Unifocus is the market leader in workforce management software that enhances hospitality operations. The incorporation of Unifocus into INTELITY's R5 integrations cloud enables identical requests to be directed straight to on-premise teams utilizing their existing operational workflows. 2. What’s New in the Platform? “INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.” – Micarl Hill, SVP of Brand Development at the Forbes Travel Guide The entirely redesigned platform, INTELITY's R5, offers a variety of additional capabilities to better serve, monitor, and manage the needs of guests while cutting down on administrative work and giving the team the data they require. The modernized connection is built on top of a long-standing cooperation that has provided staff automation, lifecycle status tracking of guest requests, and enhanced security to customers all over the world. About INTELITY INTELITY is the leading company in contactless guest experience technology, in-room, integrating mobile, and operational capabilities into a comprehensive hospitality platform. Among its many accolades, INTELITY has been named the "Official Guest Engagement and Staff Management Platform Provider" by the prestigious Forbes Travel Guide. The INTELITY platform is utilized in over 60 countries and six continents by boutique hotels, casino resorts, luxury residences, and worldwide hotel brands, among others. About Unifocus Unifocus is the only comprehensive workforce management platform designed to transform the labor-management practices of service industries fundamentally. The robust platform provides intelligent labor management techniques that automatically generate accurate estimates and schedules based on staff availability, business demand, service standards, and work rules. In addition, the staff is effortlessly aligned with a world-class time and attendance system that communicates timetables and allows swaps with tools like Shift Genius that reside on a simple mobile app.

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DESTINATION AND TOURISM,INDUSTRY OUTLOOK

RedAwning Announces the Acquisition of Lexicon Travel Technologies

RedAwning | November 21, 2022

RedAwning, the only complete marketing, distribution, reservations and hospitality platform for property managers in North America, announced the acquisition of the business and client base of Lexicon Travel Technologies, the best performing channel manager in the US. All of Lexicon’s clients and partners are being offered the opportunity to join RedAwning’s robust and comprehensive platform, expanding their distribution reach and benefiting from additional marketing and management services, while maintaining the foundation of great service that Lexicon has built. “We are delighted to join forces with the impressive team at Lexicon and expand our platform to hundreds of new clients with thousands of properties,The transitions will be seamless for all of our new clients, as RedAwning already supports all of the same PMS platforms as Lexicon and all of the channels too, as well as many more for Lexicon clients to join.” -Tim Choate, CEO of RedAwning.com. After we made the decision to sell our business, we looked for a company that would create true synergies with our existing value proposition, said Joel Inman, CEO and Founder of Lexicon. As I got to know the RedAwning platform, I realized they have already solved many of the technical challenges Lexicon has been facing. RedAwning brings true technology and automation to channel management that delivers value through higher conversion with essentially zero manual work. RedAwning’s comprehensive platform approach to channels vastly outperforms traditional channel management approaches due to RedAwning’s focus on what happens after connectivity to improve actual performance of property listings in each channel. From copy and policy optimization to revenue management to declined credit card handling and instant automatic publishing on all channels, RedAwning’s platform offers a more powerful and much more efficient model for property managers of all sizes to succeed everywhere guests shop for travel. One of our exciting discoveries with the team at Lexicon is that RedAwning outperforms the bookings per client across thousands of listings on each channel by an average of 37% as compared to Lexicon’s strong clients doing all of the work themselves. We truly offer much more revenue for much less work, and this data is proof of our impact, said Tim Choate, CEO of RedAwning.com. Most of Lexicon’s top clients have already agreed to join RedAwning in this transition and the company seeks to offer a seamless transition to more revenue with less work to all of the remaining clients, too. About RedAwning RedAwning is the short-term rental industry’s only complete marketing, distribution, reservations, and hospitality platform. RedAwning presents one of the world's largest collections of vacation properties to guests wherever they shop for travel. With over 15,000 properties represented on behalf of thousands of independent and professional hosts, RedAwning covers virtually every leisure destination in North America, and includes a comprehensive layer of exclusive services and support with every stay. RedAwning is one of the largest single U.S. vacation rental suppliers to every major travel website, including Airbnb, Vrbo, Booking.com, Expedia, Homes & Villas by Marriott International, Google Travel, and many more. RedAwning also operates exclusive vacation property booking websites, including RedAwning.com for travelers, and RedAwning TravelPro, which enables 20,000 travel agents to book vacation properties. RedAwning has been a leading innovator in the vacation rental industry since 2010, with a mission to redefine the customer journey for the benefit of guests, hosts, and property managers alike, and to drive innovative approaches that make the booking and staying experience at short term rental properties more consistent, easier, safer, and better for all.

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TRAVEL TECHNOLOGY,DESTINATION AND TOURISM

Space Perspective Becomes First Global Space Travel Experience Company

Space Perspective | November 16, 2022

Space Perspective unveiled MS Voyager – the world’s first Marine Spaceport for human spaceflight, and the first in a planned fleet of this new class of spaceports globally. Spaceports are sites for launching and receiving spacecraft. Now with the capacity to launch from marine-based sites around the world, in addition to launching from land on Florida’s Space Coast, Space Perspective becomes the first global space travel experience company, offering safe and sustainable journeys to the edge of space from where Explorers live and play.The name Voyager is an homage to the Voyager 1 Space Probe mission which, on astronomer Carl Sagan’s request, took a photo of Earth from across the solar system on February 14th, 1990. That photo, now known iconically as the Pale Blue Dot, inspired Sagan’s book of the same name and his call for humans to “preserve and cherish the pale blue dot, the only home we’ve ever known” – words that reverberate through Space Perspective’s mission today. “Space Perspective will change your relationship with our planet by providing the quintessential astronaut experience of viewing Earth from the blackness of space, It’s imperative for us to think about our business with a global mindset. Removing geographic borders for launch and landing accelerates our mission of making this transformative experience more accessible to the world and international marketplace – safely, reliably and with minimal impact on our planet.” -Jane Poynter, Space Perspective’s Founder and Co-CEO Plans are underway to integrate marine-based launches into marquee global events, and conversations are active with several potential destinations across the globe to offer Explorers an awe-inspiring view of some of the world’s most iconic geography. We always imagined offering the opportunity to view the most incredible natural phenomena from space, including the Northern Lights, the boot of Italy, the sheer scale of the Nile Delta, and the deep blue seas around the Bahamas. Marine Spaceports like MS Voyager make this a reality, said Poynter. MS Voyager and future Space Perspective Marine Spaceports give the company the operational flexibility needed to grow its business more quickly to reach a supply-constrained global market for commercial space travel that analysts recently estimated could reach over $8 billion by 2030[1]. Marine Spaceports create ideal launch conditions in two ways: by navigating to areas of good weather, which allows for year-round operations within a region, and by moving with the sea breeze, so there is virtually no wind across the deck. This enables more frequent launch opportunities, as well as more options for the time of day, including sunrise and sunset nighttime stargazing flights for Explorers. “This is another important milestone and a proud moment for the Space Perspective crew both in terms of pioneering engineering and the ability to scale our offer quickly, globally. We are grateful to our extended crew of dynamic, best-in-class operational partners,” -Space Perspective’s Founder, Co-CEO and CTO Taber MacCallum. Acquired from one of the world’s premier shipbuilders, Edison Chouest Offshore, MS Voyager’s marine operations will be supported by Guice Offshore. The 292-foot-long vessel, which will call Port Canaveral its home, is now being outfitted for launch, retrieval, and SpaceBalloon™ operations at Conrad Shipyard -- preparations for which were provided by Gulf Ship. In keeping with Space Perspective’s environmentally conscious ethos, offsets will be provided by Cool Effects, and the vessel itself is being retrofitted to use biofuel to reduce its carbon footprint. When it’s time to come back to Earth at the end of the journey in Spaceship Neptune’s pressurized capsule, a patent-pending splash-cone at its base provides a smooth and gentle water landing. Fast boats from Fluid Watercraft will then arrive to stabilize the capsule, which will be lifted onto the Marine Spaceport by a custom-built A-frame provided by Supreme Integrated Technologies. Communications throughout the operation – between land, sea, and capsule – will be provided by Silvus Technologies, utilizing military-grade StreamCaster MANET radios and MN-MIMO waveform technology. We've always believed in Space Perspective's mission and the experience they are bringing to the world through human spaceflight. Unlocking the ability to scale globally with the addition of Marine Spaceports only strengthens the proposition and the power of the company to change people's lives and the future of our planet, said Brandon Ross, General Partner of LightShed Ventures, a major Space Perspective investor. MS Voyager will begin operations in the New Year, aligned to Space Perspective’s planned test flights that commence in early 2023. Space Perspective has sold over 1,000 tickets to date. Tickets are available to reserve now at their current price of $125,000 at SpacePerspective.com. For more information, visit SpacePerspective.com. Follow Space Perspective for updates on Twitter, LinkedIn, Facebook and YouTube. Experience the capsule interior here. About Space Perspective Space Perspective is the world’s only carbon-neutral luxury spaceflight experience company. It invites more people than has historically been possible to experience a thrillingly new and visceral perspective that expands the human consciousness – the incredibly exhilarating panoramas and scale of Earth in space. The Observer cited Space Perspective as "the best suborbital space tourism offering in the world." Setting a new bar in out-of-this-world thrilling experiences, as soon as late 2024 Space Perspective plans to take Space Explorers to space inside Spaceship Neptune’s pressurized capsule propelled by a high-performance SpaceBalloonTM without using rocket fuel or high G forces. Space Explorers see the world anew through its vast windows, 450 miles in any direction. The ultra-comfortable, accessible, and gentle six-hour journey redefines space travel. Space Perspective is led by industry luminaries Jane Poynter and Taber MacCallum and their unique-in-the-world expert crew who have been integral to all human SpaceBalloonTM flights, and marine launches over the last 50 years. Building on that experience, the Space Perspective crew has innovated and patented the safest spaceflight experience in the world. Poynter and MacCallum have been dubbed ‘Masters of the stratosphere’ by Bloomberg Businessweek. MacCallum also served as Chairman of the Commercial Spaceflight Federation.

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