TRAVEL TECHNOLOGY,HOSPITALITY TRENDS
Hudini & Incode | July 08, 2022
Smart hospitality solutions provider, Hudini, and Incode Technologies, the industry-leader in identity verification and authentication for global enterprises, announced their strategic partnership to transform hospitality guest experiences. The partnership with Incode will enable Hudini customers to deploy identity verification during the check-in and check-out processes through enhanced digital biometric technology. This association will automate these processes making it quick, seamless and at the convenience of the guest.The hospitality industry relies on its ability to connect people and the places they visit to create memorable experiences for its guests. In its revitalization post-pandemic, the industry is realizing the impact that technology can have on a guest’s stay, and the potential it holds to increase customer loyalty and create additional revenue. In fact, a recent study found that 76% of hotel executives are looking to introduce “a fully contactless experience” by 2025.
“Hotel guests crave seamless experiences when they travel, Long check-in processes and complex payment procedures can ruin a guest’s stay. As a leader in biometric identity verification, Incode’s solution removes these challenges and helps to maximize the digital guest experience, without compromising on security or privacy. Through our partnership with Incode, we are excited to offer fully automated identity verification to our check-in and check-out features across our partner hotels.”
-Prince Thampi, Founder and CEO at Hudini.
Both Hudini and Incode realize the potential identity verification holds across the hospitality industry and share the ambition for its widespread adoption during hotel check-in and check-out. To further that vision, the partnership will include the following experiences:
Transparent guest identification: In a matter of seconds, even before arrival, Incode’s technology, the industry’s only fully automated identity verification engine, validates the identity of a guest. This allows guests to identify themselves at their convenience, triggering Hudini’s systems to match the profile and immediately introduce a magical, personalized experience upon arrival.
Automated digital ID creation: A digital profile of each guest is automatically created by Hudini from existing IDs and payment sources. This saves time and energy from filling out forms.
Seamlessly integrated experience: Once onboarded, guests use their most unique attribute—their face—to fully manage their respective journey. From booking, accessing a digital key and ordering amenities and room service, the identity-centric journey translates into the industry’s most transparent experience, all while ensuring privacy and security.
Contactless payments: Using biometrics, Hudini can enable guests to pay for any service across the property without the need for a physical payment card.
“The hospitality industry is going through a period of modernization, and it is important that hotels look to leverage best-in-class technology, Together with Hudini’s proven track record of enabling digital transformation in the hospitality sector, we believe our solution can help brands to drastically enhance their guest experiences.”
-Ricardo Amper, CEO and Founder of Incode.
Incode is a leading identity company that is reinventing the way humans verify their identity and interact with the world’s largest companies with a highly secure and delightful AI-based experience. Incode’s end-to-end fully automated orchestration platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to power a world of trust, Incode works with several of the world’s biggest banks, fintechs, hotels, governments, and marketplaces. Incode is based in San Francisco with offices in Europe and Latin America. To learn more about Incode, visit www.incode.com
Hudini is the leading digital transformation platform for the hospitality industry. Powered by a proprietary middleware and an omnichannel (App, Web, TV) guest interface that leverages data + AI to increase guest engagement and hotel revenues Hudini delivers an enhanced guest experience. Through its 100+ pre-built integrations across all functionalities, Hudini delivers personalised, immersive guest experiences that enable guests to communicate, control and interact with hotels closer than ever before. With over 300 hotels across 25 countries, Hudini is fast becoming the industry benchmark for digital transformation in the hospitality industry.
Bodhi | July 21, 2022
Software Development LLC has announced three new configurations for the Bodhi intelligent building management platform: a Smart, Premium, and Luxury Hotel Room.
“Bodhi is all about the guest experience, Guests can use their phones to unlock the room door, turn on the lights, control the TV and request linens or their car, all of which they love, because it saves them time and headaches,”
-Greg Michelier, partner at Software Development.
Bodhi saves management time and money as well, including at least 35% of guestroom energy costs and the prevention or mitigation of leak, flood, and mold damage, which are the largest source of insurance claims for commercial property.
Now management can offer the guest better facilities and better service for a lower cost. It’s a win-win-win.
The Bodhi Smart Hotel Room is a perfect, low-cost solution with climate and lighting control, energy savings, keyless room entry, leak and mold protection, and advanced control and amenities via the browser-based Bodhi Guest App.
The Bodhi Premium Hotel Room combines the power of Crestron and Bodhi technology to add Amazon Alexa control and Crestron lighting, shading and climate systems to the Bodhi Guest App and Bodhi protection and savings.
The Bodhi Luxury Hotel Room adds a Crestron touch panel and Alexa for super-simple control of lighting, shading, climate and entertainment systems, together with Bodhi protection, savings and the Bodhi Guest App.
With Bodhi, the entire property will work better, more safely and efficiently, giving guests, management and staff a better experience.
Bodhi is a cloud-based platform that controls, schedules and manages virtually all of the technology installed in hotels, resorts, offices, homes, and multi dwelling unit residential developments (MDUs). It simplifies and enhances Crestron, Lutron and other control systems, or may be used on its own.Contact Bodhi today at firstname.lastname@example.org.
Optii Solutions | August 04, 2022
Optii Solutions, the leading hotel operations software, announced that it has added multiple new languages to its platform, to further support its European expansion. Several additional languages are also in development with release dates in the next 30 to 60 days.
With travel, tourism, and hospitality drawing a particularly diverse workforce from around the world, the need to seamlessly communicate across languages and avoid errors is critical. Optii is designed to break down gaps and lags in communication with the goal of increasing productivity and establishing a repeatable and scalable guest experience within a hotel. Language barriers can disrupt the gains hotel operations would otherwise achieve from the implementation of technology, because instructions or staff communication is missed or misunderstood. Seamless translation to 20 languages within the same technology platform avoids this. It also leads to a better work experience for the staff who can choose to work in the language they are most comfortable with.
The company has for some time supported core languages that are prevalent in the industry and workforce, but with shifting demographics, the need to add more languages is critical. This has proven true especially in the European market, where Optii is expanding with several new hotel group customers.
“As we grow into new markets, the make-up of the workforce looks different and we need to account for that. Being a customer-centric technology provider, a lot of our roadmap items come from our customers. This is the case with our latest expansion into several European markets. Not only will we deliver on the customer needs, but we can also play a small part in bringing their workforce together and breaking down barriers.”
-Katherine Grass, CEO, Optii Solutions
About Optii Solutions
Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: www.optiisolutions.com