HOSPITALITY TRENDS
Prnewswire | May 15, 2023
OrionStar USA is excited to announce that Lucki, its AI Delivery robot, has successfully integrated with ChatGPT. This integration represents a significant step forward in the hospitality industry, as Lucki's ability to communicate with customers has been greatly enhanced by leveraging ChatGPT's advanced AI capabilities.
With the integration of ChatGPT, Lucki is now able to communicate with customers through natural language interfaces such as voice and text-based chatbots. This allows for a more personalized and efficient customer service experience, with Lucki able to understand and respond to customer requests and queries in real time.
"The integration of ChatGPT with Lucki represents a significant milestone for OrionStar USA and the hospitality industry," said T Shen, CEO of OrionStar USA. "We believe that this integration will enable us to provide businesses with a personalized customer service experience, allowing them to differentiate themselves from their competitors and stay ahead of the game."
In addition to improving the customer experience, restaurants and hotels that adopt Lucki with ChatGPT integration will benefit from increased efficiency and cost savings. The robot can operate around the clock, reducing the need for additional staffing during peak hours. Additionally, Lucki reduces the likelihood of human error, which can lead to incorrect orders, missed deliveries, and dissatisfied customers.
While the integration with ChatGPT is currently in its first phase, OrionStar USA has plans to continue improving the capabilities of Lucki through future upgrades. As a cloud-based platform, all units of Lucki will be automatically upgraded with no additional effort required for clients.
By continually improving the capabilities of Lucki, OrionStar USA is committed to providing its customers with the most advanced and personalized customer service experience possible. The integration with ChatGPT is just the first step in this process, with more exciting developments planned for the future.
Overall, the integration of Lucki with ChatGPT is ultimately a great feat for AI and robotics presence in the hospitality industry. With the ability to provide personalized and efficient customer service, Lucki is poised to become an essential tool for businesses looking to improve their operations and enhance customer satisfaction.
Avout OrionStar USA
OrionStar USA strives for efficiency through robots. We are committed to creating the next generation of revolutionary products based on artificial intelligence technology so that people can be released from repeated physical workloads, making human work and life more intelligent and interesting, and making society and the world better with technology.
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BUSINESS TRAVEL
prnewswire | April 11, 2023
Spirit Airlines is offering frequent travelers a fast-track to the best benefits of the Free Spirit program, including free carry-on and checked bags, seat selection, onboard snacks and drinks and other valuable perks. The airline today announced a new partnership with StatusMatch.com, which allows elite members of more than 30 loyalty programs to apply to receive Free Spirit Gold® or Free Spirit Silver® Status for one year.
Free Spirit Status rewards the airline's most loyal Guests with valuable, enhanced benefits and flexibility.
Guests who hold frequent traveler status with 16 airline and 16 hotel loyalty programs throughout the Americas are eligible to match their status to Spirit. To view the full list of qualified programs and apply for this limited-time offer, visit Spirit.StatusMatch.com.
"Spirit offers convenient, nonstop routes for Guests who are regularly crisscrossing the country, and we're excited to offer road warriors the opportunity to continue enjoying the benefits they're accustomed to while flying Spirit," said Rana Ghosh, Vice President of Omnichannel Sales at Spirit Airlines. "We're incredibly proud of our Free Spirit program, which offers Gold and Silver members a long list of perks on every flight."
Guests who invest $49 to match to Free Spirit Silver Status receive valuable benefits including Shortcut Security & Boarding, free seat selection at check-in and fee waivers for award redemptions and overweight bags.
Perks of Free Spirit Gold Status, for a promotional rate of $99, include the benefits of Silver Status plus a free carry-on and checked bag, Flight Flex, free seat selection at booking and a complimentary drink and snack on board.
"With many airlines and hotels downgrading elite members, this is a great opportunity for members of the eligible airline and hotel programs to switch to Spirit Airlines," said Mark Ross-Smith, CEO of StatusMatch.com. "This is an amazing value for frequent travelers. We encourage eligible travelers to compare the affordable investment of the status match with the great benefits associated with Free Spirit Status."
The Free Spirit program makes it easy for elite members to requalify for Status and continue enjoying their valuable benefits. Participating Guests earn Status Qualifying Points (SQPs) on fares and À La Smarte® options and can earn additional SQPs by using an eligible Free Spirit credit card.
Invest in the Guest
The expanded program is Spirit's latest commitment to Invest in the Guest, which entails a number of initiatives aimed at delivering the best value in the sky:
Upgraded, wider seats with added cushion and headrests will debut on 26 new planes projected for delivery in 2023.
The Big Front Seat® offers more space, extra legroom and no middle seat. It's the best deal in the sky.
Spirit's Fit Fleet is one of the most fuel-efficient fleets in the industry.
Fast onboard Wi-Fi that allows Guests to watch content from streaming services.
About Spirit Airlines
Spirit Airlines is committed to delivering the best value in the sky. We are the leader in providing customizable travel options starting with an unbundled fare. This allows our Guests to pay only for the options they choose like bags, seat assignments, refreshments and Wi-Fi something we call À La Smarte®. Our Fit Fleet® is one of the youngest and most fuel-efficient in the United States. We serve destinations throughout the U.S., Latin America and the Caribbean, making it possible for our Guests to venture further and discover more than ever before. We are committed to inspiring positive change in the communities where we live and work through the Spirit Charitable Foundation. Come save with us at spirit.com.
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TRAVEL TECHNOLOGY
accesswire | April 10, 2023
WrkSpot, an innovator in hotel operations and panic solutions, has announced a robust two-way integration with HotelKey, a next-generation hospitality management system platform.
The strategic partnership between the companies supports the integration of WrkSpot's hotel productivity, labor management and compliance application with HotelKey's hospitality management system. The integration allows seamless data transmission, reduces paperwork and eliminates information gaps between two critical aspects of the hospitality business.
"HotelKey is a fantastic HMS, and we're proud to be entering this relationship," said Raja Epsilon, CEO of WrkSpot. "Our integration will increase automation and streamline the total hotel experience. Together we will help hoteliers optimize operations and maximize revenue. We are excited for a successful integration and partnership."
The companies say their partnership essentially reinvents hotel operations by seamlessly combining operations with labor management and compliance at the property level or across multiple properties. With a single SaaS solution, hoteliers will be able to get work done more effectively and efficiently.
"HotelKey and WrkSpot's integration showcases the common goals between our companies, streamlining management and operations, while improving guest experience," said HotelKey Sr. Director of Sales & Marketing Katrina Stephenson. "We look forward to combining our technology with the capabilities of WrkSpot."
WrkSpot is a SaaS software solution for managers paired with an app for line employees. It provides managers with live data on scheduling, clock-in/clock-out status, room status and employee locations, allowing remote monitoring of staffing, tasks, and performance. WrkSpot's intuitive dashboards and reports provide actionable data for its robust budgeting and forecasting tools. And its comprehensive panic solutions secure properties and safeguard staff.
HotelKey is a fully integrated suite of hospitality products that power both property and central reservation management for everything from individual hotels to large hotel chains. It distributes inventory globally, accepts reservations through call centers, property systems, booking engines, native websites, and OTAs and GDS channels. It also assists companies in accepting card payments, running captive retail and food and beverage outlets, and more. More than 12,000 contracted hotels, including four hotel chains and more than 500 independent properties, are HotelKey clients.
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About HotelKey
HotelKey was founded in 2015 and today counts four large enterprise chains among its clients, including G6 Hospitality, Extended Stay America & Red Roof Inn. HotelKey's client portfolio includes roughly 400,000 rooms live and over 12,000 hotels under contract, including 500 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry.
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