Stratix and Samsung | June 17, 2022
On June 15, Stratix Corporation, a leading Managed Mobility Services (MMS) provider in the U.S., announced its alliance with Samsung to bolster SmartMobile technology solutions to revolutionize hospitality operations and guest experiences. Both the companies want to solve many of the challenges the hospitality industry faces today.
The majority of the hotels and resorts in the U.S. rely on slow, analog workflows that do not contribute to great guest experiences. Mobile devices and applications can create highly-efficient fully-connected hotels to remedy this issue. Stratix has created an interactive video demonstrating transformative mobile solutions for maintenance, housekeeping, front desk, concierge, dining, events, and valet services. Such solutions paired with mobile devices and wearables can make workflows intelligent and seamless. As a result, employees can work efficiently and happily, customers can enjoy digital interactions that match their service expectations and enjoy their stay.
Stratix and Samsung solve some of the most pressing issues that the hospitality industry face, including:
Personalizing customer experiences
Attracting and retaining employees
This alliance pairs Samsung’s industry-leading technology for the hospitality industry with Stratix’s expertise in the solution design domain, lifecycle management and 24x7x365 support. Both the companies can:
Educate hospitality companies through the knowledge and resources they need to develop and implement cutting-edge technology and create competitive differentiation
Translate data and insights into usable information that helps tailor guest experiences, promotions, and loyalty programs to individual customers
Provide employees with useful and easy-to-use tools that improve their productivity and make their lives easier
"With customer expectations increasing and hospitality facing the same staffing challenges other industries are navigating, using mobile-driven digital transformation to improve productivity and enhance user experiences just makes sense, Our alliance with Samsung allows us to expand our strategic customer engagement model, and success in other industries with comparable use cases, to quickly bring transformative Managed Mobility Services to the hospitality industry."
-Gina Daniel-Lee, Vice President, Strategic Alliances and Partnerships at Stratix.
Together, Samsung and Stratix are delivering solutions that the hospitality industry desperately needs to create outstanding guest experiences.
TRAVEL TECHNOLOGY,HOSPITALITY TRENDS
Spirit Airlines | July 14, 2022
Spirit Airlines (NYSE: SAVE) has completed yet another groundbreaking investment in the Guest experience. Guests can now binge their favorite shows via Spirit Wi-Fi on flights operated by its Airbus A320 and A321 aircraft. The major milestone marks the first time a U.S.-based ultra-low fare airline has offered high-speed Wi-Fi.
Spirit partnered with Thales to install the high-speed connectivity solution FlytLIVE to cover Spirit's network across the U.S., Latin America and the Caribbean. This state-of-the-art system offers access to internet services. Guests can enjoy an at-home level of experience in the air while viewing video from their streaming services, playing games and connecting on social media with their personal devices. As another major milestone, Spirit expects to provide the fastest Wi-Fi service of any U.S.-based airline when all FlytLIVE-enabled planes are connected to the new, very high-throughput SES-17 satellite by September 2022.
"This is a real groundbreaking moment in the industry as Spirit adds in-flight amenities and product options that have previously not been available on ultra-low fare carriers, We're continuing to deliver the best value in the sky by providing options that are important to our Guests, like our high-speed Wi-Fi service, while keeping our focus on affordable fares to provide our Guests with More Go."
-Matt Klein, Executive Vice President and Chief Commercial Officer for Spirit Airlines.
At Thales, we are proud to partner with Spirit Airlines in their mission to enhance the Guest experience and are truly excited to have 100% of their A320 & A321 fleet equipped with FlytLIVE. The system's reliability and performance is getting rave reviews from Spirit's passengers who can now stream to their heart's content," said TK Kallenbach, CEO Thales InFlyt Experience.
Spirit is the leader in providing customizable travel options that allow Guests to pay only for the options they choose like bags, seat assignments, refreshments, and now, Wi-Fi service will be part of this À La Smarte approach to travel. In addition to purchasing Wi-Fi on the flight, Guests can pre-purchase Wi-Fi at the time of booking on spirit.com effective July 13, 2022, and on the mobile app effective August 10, 2022, for flights on or after August 24, 2022. The voucher codes received from the pre-purchase option are for entry in the online Wi-Fi portal on the plane.
Wi-Fi Your Way
Browsing: browse the web and stay in touch via email, chat, and social media starting at $2.99
Streaming: stream, browse, and chat on board with high-speed internet that's 20x faster than our browsing option starting at $5.99
How To Connect
Turn on your device's Wi-Fi and choose "Spirit_WiFi"
Open your web browser and visit SpiritWiFi.com
Choose the plan, enter your payment or voucher code information, and enjoy Spirit Wi-Fi
The most advanced Ka-band high-throughput connectivity
FlytLIVE uses SES & Hughes next-generation aviation satellite network and technology
SES-17 satellite built to serve routes across the Americas and Atlantic with Ka-band coverage
SES-17 is SES's first satellite to have a totally digital payload, powered by a Thales advanced digital transparent processor (DTP), enabling greater flexibility and efficiency than previously available. Using Thales' FlytLIVE and SES-17, Spirit expects to offer the best availability in the Americas and will be faster than other airlines based on published data.
Additional program details:
In total, more than 80 percent of Spirit's fleet has Wi-Fi capability with system installations completed on Spirit's existing A320 and A321 sub-fleets. The expansion of Wi-Fi functionality to Spirit's existing A319 sub-fleet will be determined at a later date. Spirit plans to gain 24 brand new A320neo planes in 2022 for a projected fleet-wide total of 197 by the end of the year, and 33 more new planes projected for delivery in 2023.
The price of the Wi-Fi options is based on the duration of the flight. While inflight, Guests can enjoy complimentary access to Spirit.com—check your flight status on connecting flights, access your mobile boarding pass, and join Free Spirit to earn points from your flight. More information may be found on spirit.com/wifi.
Spirit continues to garner recognition for innovation in the Guest experience and its commitment to operational excellence. The carrier won "Best Airport Innovation" in the 2021 APEX/IFSA Awards for its groundbreaking self-bag drop system with biometric photo matching, which speeds up the check-in process and reduces face-to-face contact. Additionally, Spirit was recognized by Forbes as one of America's Best Employers for Diversity in 2022. Spirit also received the FAA's "Aviation Maintenance Technician Diamond Award of Excellence" for the fourth consecutive year.
About Spirit Airlines:
Spirit Airlines (NYSE: SAVE) is committed to delivering the best value in the sky. We are the leader in providing customizable travel options starting with an unbundled fare. This allows our Guests to pay only for the options they choose — like bags, seat assignments and refreshments — something we call À La Smarte®. We make it possible for our Guests to venture further and discover more than ever before. Our Fit Fleet® is one of the youngest and most fuel-efficient in the U.S. We serve destinations throughout the U.S., Latin America and the Caribbean, and are dedicated to giving back and improving those communities. Come save with us at spirit.com.
Thales (Euronext Paris: HO) is a global leader in advanced technologies, investing in digital and "deep tech" innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organisations and governments – in the defence, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.
Hyatt Hotels Corporation | June 07, 2022
Hyatt Hotels Corporation shared updates on its operating results for May, summer travel booking trends, and confirmation of the closing of previously announced asset disposition as the NYU International Hospitality Investment Conference commenced.
“We are delighted that we closed on the last of four previously announced owned hotel dispositions. In total, these four dispositions generated $812 million in gross proceeds and demonstrate meaningful and expeditious progress towards our current $2 billion asset disposition commitment, Additionally, our operational metrics in May serve as further evidence of continued recovery with comparable system-wide RevPAR improving from April, and system-wide RevPAR outside of Asia Pacific actualizing 3% above 2019 levels for the second consecutive month. As we look forward, we anticipate a busy summer travel season ahead.”
-Mark S. Hoplamazian, President and Chief Executive Officer of Hyatt Hotels Corporation
In the update, Hyatt announced that the comparable system-wide RevPAR in May was approximately $127, the strongest RevPAR performance in any individual month since November of 2019.
The leisure transient revenue was up 18% in May, thanks to Memorial Day weekend, where RevPAR in the Americas was approximately 24% above Memorial Day weekend of 2019.
Business transient and group revenue also continued to strengthen in May. The summer travel season ahead looks favorable in terms of booking trends. Gross group room revenue booked in May for stay dates in 2022 for comparable Americas was 46% above May of 2019. The all-inclusive portfolio had strong results.
As for the asset dispositions, the company has closed on all four previously announced assets resulting in gross proceeds of $812 million or over 40% of its current $2.0 billion disposition target, reflecting an aggregate multiple of 15.7x 2019 EBITDA, and entered into a long-term management agreement for each of the properties upon sale. Additionally, the company is marketing two of its hotels for sale.