Q&A WITH MORGAN GREGORY GOOGLE CLOUD OFFICE OF THE CTO: STRATEGY & PROGRAMS AT GOOGLE

DECK 7 | April 30, 2020

Morgan Gregory, Google Cloud Office of the CTO: Strategy & Programs at Google runs strategy and programs for Google Cloud's CTO Office, working closely with their senior leaders and technical CXOs of strategic customers on co-innovation and thought leadership initiatives. Morgan has a passion for paradigm-shifting technology and has side hustle in AI. She's particularly interested in AI for Good and Responsible AI - topics that marry her technical background and desire to make a difference.

Spotlight

78% of holiday booking, internet was the medium of choice as per the result. 95% of the customers read reviews before booking online. 67% of people do online research before making any decision relating to travel.

Spotlight

78% of holiday booking, internet was the medium of choice as per the result. 95% of the customers read reviews before booking online. 67% of people do online research before making any decision relating to travel.

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Iteris Acquires Travel Technology Firm TrafficCast for $16 Million

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“Alexa – Ask HotelPlanner to Make a New Reservation:” Travel Technology Company Launches Alexa-Enabled Booking Feature

HotelPlanner | October 20, 2021

HotelPlanner, a leading travel technology platform powered by proprietary artificial intelligence, announced the launch of its new Alexa-enabled hotel booking feature that immediately connects customers to a global gig-based ‘Hotel Planner’ agent to book a discounted hotel stay – anywhere in the world – at any time, an industry first.The announcement is well-timed with the rise in voice-activated technology and the ‘Internet of Things’ revolution that is already disrupting every industry across the globe. How Alexa-Enabled Hotel Bookings Work Using an Alexa device or the Alexa app, a customer must first say “Alexa – enable the HotelPlanner skill.” Once the skill is enabled, customers can then activate the feature any time by saying “Alexa – open HotelPlanner” or “Alexa – ask HotelPlanner to make a new reservation in Boston.” Once a customer tells Alexa their travel details, the service immediately connects the customer to a live Hotel Planner as a priority call, which bypasses the call queue. The Hotel Planner can then typically offer a discounted rate before completing the booking. This is equivalent to having a personal hotel concierge at one’s beck and call anytime help is needed with hotel bookings. 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In May 2020, at the height of the pandemic, HotelPlanner launched its global gig-economy based reservations platform in response to an influx of customer calls, an industry first for an online travel agency. “We believe that adding Alexa-enabled hotel bookings is an industry game changer,As the Internet of Things and smart homes, smart cars and smart offices become more ubiquitous, HotelPlanner is ready to provide a tech-forward solution that embraces voice activation and anticipates how consumers will interact with technology to make travel plans. And this capability is sustainable, scalable, and complementary with the ongoing expansion of our gig-based Hotel Planner reservation platform.” -John Prince, Co-Founder & Chief Information Officer, HotelPlanner. 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WCI Technologies and Lumen Deliver Secure Connectivity for the Travel and Hospitality Industry

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