TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK
Fareportal | November 18, 2022
Fareportal’s prominence in the travel industry’s adoption of new distribution capability (NDC) to advance travel retailing is growing with its most recent integration of NDC with Amadeus, a leader in global travel technology and long-time partner of Fareportal.
The company behind leading online travel agencies CheapOair and OneTravel, Fareportal has been a front-runner in NDC integrations, with multiple airlines supported over the past few years. Amadeus has been a major driver of NDC since the technology standard’s inception and has heavily invested in retailing capabilities to enable this transition for our industry. Amadeus is live with NDC-enabled content in every region of the world and deeply committed to progressing NDC adoption and collaborating to unlock opportunities for value creation.
Fareportal is leveraging the benefits of the Amadeus Travel Platform to access NDC-enabled content. Among the advantages is the ability for travel sellers to search, compare, book, and service air content through one single platform. Amadeus currently is partnering with more than 20 airlines to distribute NDC-sourced content in the Amadeus Travel Platform. More than half of them are already making their NDC content available in Amadeus.
For the air traveler, the benefit of NDC comes in the form of enhanced retail offerings via a single platform. Passengers can access the full suite of products offered by an airline, all within the OTA’s digital ecosystem. Amadeus’ NDC-enabled solutions allow for complex servicing capabilities for NDC offers, which help streamline customer support, providing the ability to help those travelers who require post transaction service.
“Our partnership with Amadeus has continued to grow and expand over the years. This latest integration highlights the strength of its solutions and the benefit Amadeus provides to our brands, CheapOair and OneTravel.”
-Werner Kunz-Cho, Fareportal CEO
Sam Abdou, Executive Vice President, Airline Distribution, Search and Online, Amadeus, adds, “The fact that our long-term relationship with Fareportal continues to grow is a testament to the strength of our teams and their dedication to technology innovation. We believe that NDC is critical to the advancement of travel retailing and we are dedicated to driving its growth and success for the benefit of all players. Today’s announcement with Fareportal is significant given the role online travel agencies play in advancing NDC and accelerating its adoption around the world.
Fareportal is a travel technology company powering a next generation travel concierge service. Utilizing its innovative technology and company-owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel, and other travel and add-on ancillaries.
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways. We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries. We have a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys. Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the last ten years.To find out more about Amadeus, visit www.amadeus.com.
TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL
Sabre Corporation and Trava | November 17, 2022
Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, announced a new Premium Solution Partnership with Trava to help automate post-booking processes for travel sellers.
Trava is the latest company to partner with Sabre on the Premium Solution Partnership, joining its network, and enabling Sabre-connected travel agencies to find and utilize partner solutions to support their specific business needs and requirements.
With this partnership, Trava will deliver its solutions and preferential commercial terms to Sabre customers in North America and EMEA. Trava provides travel companies with a GDS-agnostic 'no-code' process automation solution, allowing Sabre customers to seamlessly create and manage sophisticated post-booking workflows. Trava solutions deliver enhanced efficiency and scalability, typically reducing the manual time by +70% while increasing profit by around $5 per PNR.
"In today's dynamic travel marketplace, it is crucial that the entire travel ecosystem is coming together to accelerate recovery, create opportunities for future growth and ensure that the ever-increasing expectations of the end traveler are met and exceeded, We're delighted to welcome Trava as a Premium Solution Partner and together, we can help agencies to streamline their daily manual processes, increase profits and concentrate on creating enhanced traveler experiences."
-Marcus Pinedo, Vice President, Partner Solutions for Sabre Travel Solutions.
Trava's solution automates vital post-booking processes such as queue management, travel disruptions, refunds, exchanges, unused tickets and ticketing - all supported by powerful revenue boosting as well as client communication tools and self-service features.
Travel companies are rethinking the way they manage their operations. Automation is vital to achieve higher levels of efficiency and scalability in the post-booking area, says Maxim Sevastianov, Trava's CEO and Founder. "With travelers expecting a more personal experience than ever before and the entire travel industry facing staffing challenges, automation and self-service are key. With Trava, travel companies free up employee time, enhance their customer experience and at the same time, increase profitability. We're proud to be working in partnership with Sabre and excited about how we can deliver huge value to more Sabre-connected travel companies around the world.
About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.
Trava is a travel technology company, focusing on automation of post-booking processes within a travel agency and improvement of their bottom line. The company provides travel companies with a GDS-agnostic process automation solution, enabling them to seamlessly create and manage sophisticated workflows related to post-booking processes in GDS and mid-office systems. Thanks to the intuitive and extremely versatile web interface, requiring minimal technical background, customers can leave the technology to Trava and concentrate on what they do best.
INDUSTRY OUTLOOK,HOSPITALITY TRENDS
INTELITY | December 26, 2022
1. Partnership Revision to Add Unifocus into INTELITY's R5
2. What's New in the Platform?
INTELITY, a leading guest experienceand management platform provider in the hospitality industry, recently announced updating its strategic partnership with Unifocus, a hospitality operations software and workforce management platform provider.
In light of recent updates to Unifocus's technology, the INTELITY integration is brand new. Built on INTELITY's R5 platform to leverage its industry-leading capabilities, the latest integration provides a more robust synchronization of guest request details between Unifocus and INTELITY.
1. Partnership Revision to Add Unifocus into INTELITY's R5
R5 is INTELITY's new cloud-based platform, designed to manage various hospitality operations from back-of-house operations to resident and guest services, all on one platform. The R5 platform from INTELITY enables hotel customers to initiate requests via hotel mobile apps or smart-room tablets. Unifocus is the market leader in workforce management software that enhances hospitality operations. The incorporation of Unifocus into INTELITY's R5 integrations cloud enables identical requests to be directed straight to on-premise teams utilizing their existing operational workflows.
2. What’s New in the Platform?
“INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.”
– Micarl Hill, SVP of Brand Development at the Forbes Travel Guide
The entirely redesigned platform, INTELITY's R5, offers a variety of additional capabilities to better serve, monitor, and manage the needs of guests while cutting down on administrative work and giving the team the data they require. The modernized connection is built on top of a long-standing cooperation that has provided staff automation, lifecycle status tracking of guest requests, and enhanced security to customers all over the world.
INTELITY is the leading company in contactless guest experience technology, in-room, integrating mobile, and operational capabilities into a comprehensive hospitality platform. Among its many accolades, INTELITY has been named the "Official Guest Engagement and Staff Management Platform Provider" by the prestigious Forbes Travel Guide. The INTELITY platform is utilized in over 60 countries and six continents by boutique hotels, casino resorts, luxury residences, and worldwide hotel brands, among others.
Unifocus is the only comprehensive workforce management platform designed to transform the labor-management practices of service industries fundamentally. The robust platform provides intelligent labor management techniques that automatically generate accurate estimates and schedules based on staff availability, business demand, service standards, and work rules. In addition, the staff is effortlessly aligned with a world-class time and attendance system that communicates timetables and allows swaps with tools like Shift Genius that reside on a simple mobile app.