TRAVEL TECHNOLOGY

RateGain launches Content.AI, an end-to-end AI platform for hotels to make content management seamless

RateGain | November 12, 2021

RateGain Travel Technologies Limited, a provider of SaaS solutions for travel and hospitality, announced the launch of Content.AI, a self-serve SaaS solution powered by AI to help hotels manage, optimize, enhance as well as distribute content across demand partners to solve for higher conversions.

Since the beginning of 2021, RateGain has been launching AI-powered solutions focused on helping hotels get more control on guest acquisition and help them drive recovery. While the first half of 2021 focused on providing solutions that helped the industry forecast more accurately in the absence of consistent historical data, RateGain is now focusing to help hotels improve conversions across all channels by delivering a consistent brand experience.

As travel comes back, potential guests are looking at online channels and hotels to provide accurate information about room amenities, health and hygiene standards as well as the overall experience. According to a recent study by McKinsey, in the post-pandemic world, guests are more likely to provide extreme feedback in case the stay does not meet their expectations; making it more critical for hotels to communicate the right experience across all channels.

With Content.AI, hotels of every size get a platform that helps them solve the three-pronged challenge of completeness, consistency and conversions. Hotels and hotel chains have struggled in maintaining high-quality content about all the properties at one place and the process has involved multiple teams managing components of contents while working across disparate demand partners – making it extremely difficult to collate, update and manage the data.

This inconsistent content is manually updated across each demand partner's extranet and the repetitive process introduces errors, which makes information on demand partners incorrect, incomplete and inconsistent.

Content.AI solves all of these problems to improve conversions:

  • Augmentation allows hotels to improve the level of content with minimum manual intervention and effort
  • Uses AI to prioritize which content should hotels update first to drive more conversions
  • Edit, Enhance and Optimize images to communicate the best experience to the prospective guests
  • Auto-tag images for easy identification and categorization by demand partners to improve SEO
  • One-click distribution to demand partners saving hours of effort in updating content

Hotels of all sizes now have complete control on driving more conversions by augmenting, optimizing and distributing high-quality content across all demand partners as well as through RateGain's Martech offerings of BCV and myhotelshop; giving them the ability to have a 360-degree approach to unlock new revenue.

"Trust is the most critical criteria for winning over guests in the new normal, and consistently providing high-quality content across all customer touch points is no longer an option for hotels and a necessity to improve retention and conversions. For most of the last decade, content management has been an extremely time consuming operational task which has not been related to conversions, however, with the share of digital bookings increasing and the guest being more aware, hotels would need to solve this quickly and Content. is the only end-to-end platform to facilitate that."

-Bhanu Chopra, Founder, RateGain

About RateGain
RateGain is a global provider of SaaS solutions for the hospitality and travel industry, offering travel and hospitality solutions that unlock new revenue every day. We are one of the largest aggregators of data points in the world for the hospitality and travel industry (Source: Phocuswright Report). For more information visit https://www.rategain.com

Spotlight

According to the Global Business Travel Association (GBTA), worldwide business travel spend rose by 3.5% in 2016 to $1.3 trillion1 and is expected to reach $1.6 trillion by 2020. That’s the same as the US government has spent in the war on terror since 9/112. As travel spend rises, so too does the criticality of travel management. In 2016, half of corporates spending half a million (or more) on travel contracted with a single TMC for managed travel services worldwide3

Spotlight

According to the Global Business Travel Association (GBTA), worldwide business travel spend rose by 3.5% in 2016 to $1.3 trillion1 and is expected to reach $1.6 trillion by 2020. That’s the same as the US government has spent in the war on terror since 9/112. As travel spend rises, so too does the criticality of travel management. In 2016, half of corporates spending half a million (or more) on travel contracted with a single TMC for managed travel services worldwide3

Related News

TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

Amadeus to Make Buy Now Pay Later Option Available to Meet Traveler Demand

Amadeus | September 16, 2022

Uplift, the leading enterprise Buy Now Pay Later (BNPL) solution serving the world's top travel brands is partnering with Amadeus for U.S. and Canadian customers.According to research with travelers, 68% would spend more on travel if BNPL options were available. Travel remains a big-ticket item for consumers and especially so when planning a family or long-haul trip. Buy Now Pay Later (BNPL) options have emerged over recent years as a way to spread the cost of a purchase across several monthly payments, delivering additional flexibility for travelers. That's why Amadeus is partnering with travel specialist, Uplift, to bring BNPL services to its popular Amadeus Xchange Payment Platform (XPP), as part of a multi-provider BNPL ecosystem dedicated to travel. XPP is used by hundreds of airlines and travel companies to power every aspect of their payments, from fraud prevention to payment acceptance. Now, airlines, travel agencies and hotels can easily add BNPL options to their sales channels via a single connection to Amadeus – making 'Uplift' BNPL options more easily available to travelers across the industry. Travelers can choose to pay for travel in a series of installments over six, nine or twelve months. Already common to the retail sector, BNPL is particularly well suited to the travel industry due to the common requirement for upfront payments at the time of booking. Amadeus research with more than 5,000 travelers suggests 68% would spend more on travel if BNPL options were available, with 49% confirming they would be more likely to buy airline ancillary services. Beatrice Bouju, Head of Partnerships, Payments, Amadeus said: The growth of BNPL across all sectors has been remarkable and the message from travelers is clear – they want the choice to pay for the trip in installments. Such payment options will help travel's recovery by facilitating pent-up demand for higher value holidays as travel restrictions are lifted. She continued: Our vision for the Amadeus Xchange Payment Platform is a one-stop-shop for travel companies to access the latest in fintech innovation, so adding BNPL services from two travel specialists to the mix was an easy choice. "Travelers increasingly prefer the option to pay for a trip in installments, over two thirds of Uplift users chose BNPL because it reduces financial stress to pay over time versus all at once. BNPL has become a standard payment method across travel. Now, travel providers that rely on the Amadeus Xchange Payment Platform can add Uplift's flexible payments quickly and simply, immediately benefiting from stronger customer loyalty and increased bookings." -Tom Botts, Chief Commercial Officer, Uplift Amadeus XPP helps travel companies access the latest fintech innovations to improve the payment experience for travelers. About Amadeus Travel powers progress. Amadeus powers travel. Amadeus' solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways. We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries. We are one company, with a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys. Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company is also part of the EuroStoxx50 and has been recognized by the Dow Jones Sustainability Index for the last eight years. To find out more about Amadeus, visit www.amadeus.com. About Uplift Uplift is the leading Buy Now, Pay Later solution that empowers people to get more out of life, one thoughtful purchase at a time. Serving the world's top enterprise level travel brands, Uplift's complete range of flexible payment options drive higher conversion and loyalty for partners, while giving customers a simple, surprise-free way to pay over time with no late fees or prepayment penalties. Uplift is currently available throughout the United States and Canada. To learn more, visit Uplift.com.

Read More

TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL

Sabre, Conferma Pay and Mastercard Join Forces to Power the Travel Economy with Virtual Cards

Sabre Corporation,Conferma Pay and Mastercard | November 29, 2022

Sabre Corporation (NASDAQ: SABR) a leading software and technology provider that powers the global travel industry, and Conferma Pay, a global fintech firm that specializes in payment technology, announced a new partnership with Mastercard to accelerate the use of virtual cards for business-to-business (B2B) travel payments. Today's announcement builds on Sabre's August 2022 acquisition of Conferma Pay. The collaboration with Mastercard is the next step in advancing Sabre's goal to create an open and independent travel payment ecosystem. Digitization of travel payments with virtual cards helps address the historic challenges associated with B2B leisure and corporate travel payments. The securely generated, single use card numbers provide a link between booking and associated payments to third party suppliers. Travel buyers and suppliers are therefore able to easily track and reconcile payments, as well as benefit from flexible pricing, financing options, and enhanced security through card payment guarantees. "The payments industry is in the midst of a revolution and there is an increased need for travel companies to better manage the whole payment experience, Companies in the travel space – including travel management companies, travel agencies, corporations, issuers and technology partners – need sophisticated solutions and seamless connections. Sabre is taking strategic steps to fulfill the needs of our industry, beginning with the acquisition of Conferma Pay. Now, the new partnership with Mastercard will help Conferma Pay to build new and enhanced digital capabilities in virtual cards, transforming the payment experience for issuers." -Roshan Mendis, Executive Vice President and Chief Commercial Officer, Sabre Travel Solutions. As part of the agreement, Mastercard has agreed to make a minority investment in Conferma Pay, which will continue to operate independently and serve the entire travel industry and beyond. Mastercard's investment in Conferma Pay is subject to customary closing conditions. A combination of experience, technologies and capabilities will accelerate travel payment innovation and drive inclusive and sustainable growth for the sector, said Chris Fendley, Executive Vice President, Enterprise Partnerships at Mastercard. Virtual cards deliver visibility, boost liquidity and increase control over B2B payment flows, which enhance payment strategies and empower organizations across the travel value chain to run, grow and protect their business, which has never been more essential. Conferma Pay connects issuers to more than 700 travel management companies, all the major global distribution systems and more than 100 online booking tools. Conferma Pay is fully integrated with all the major card schemes and serves more than 50 banking partners, who issue Conferma Pay generated virtual cards in nearly 100 currencies. "We've already made significant inroads in the B2B travel space through partnering with Sabre, We are excited about the new investments. This, combined with our existing strong relationships, will enable Conferma Pay to build on our global footprint and be at the forefront of addressing industry challenges and opportunities." -Martin Cowley, interim CEO at Conferma Pay Sabre's Virtual Payments will continue to offer Conferma Pay services – with increased capabilities that help travel buyers, agencies and corporations best support travel customer needs. Sabre Virtual Payments is a unique, secure, automated and integrated end-to-end payment solution designed to simplify and add value to the transactions that TMCs, OTAs, travel agencies, corporations and travel suppliers do every day. Sabre Virtual Payments takes all the capabilities of Conferma Pay and its network of issuers and combines it with seamless integration across Sabre products for -connected travel buyers, agencies and corporations. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com. About Mastercard (NYSE: MA) Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. www.mastercard.com About Conferma Pay Conferma Pay is a global financial technology company. It designs and integrate virtual payment systems that provide a more efficient, seamless and secure way to pay for businesses. Conferma Pay was born in Manchester in 2005. Since then, it has connected over 700 TMCs, and directly integrates with all the major GDSs and OBTs. Its roots lie in corporate travel payment integration. It enables its payment providers to flow virtual cards into the preferred purchasing process of any business travel buyer. Crucial to this is its network of banking partners, who have issued virtual cards in over 200 countries, in 40 currencies with over 45 commercial banking partners via all major card networks. Its ecosystem continues to expand to meet the growing requirements of its global customer base.

Read More

TRAVEL TECHNOLOGY, AIRLINES AND AIRPORTS

IDnow joins Accelerate@IATA to shape the future of seamless air travel

IDnow | September 13, 2022

IDnow, a leading European identity proofing platform provider, is pleased to announce its participation in the International Air Transport Association's (IATA) Accelerate@IATA 2022 accelerator program. IDnow is working with IATA and its members, providing expertise and regulatory know-how in the field of identity proofing and digital identity. Together, IATA and IDnow are working on the shared goal of making flying more seamless and low-touch for passengers, while lowering fraud risks for airlines. IATA is the trade association for the world's airlines, representing some 290 airlines or 83% of total air traffic. As a leading industry association, IATA is shaping industry standards and the future of aviation. Through the Accelerate@IATA program, IDnow is contributing to the IATA One ID working group. The goal of IATA One ID is to set industry standards that further streamline the passenger journey with digitalization of admissibility and a contactless process through secure biometric enabled identification. Under the One ID vision, upon completing document checks remotely, passengers will be able to arrive at the airport ready to fly and proceed through each airport touchpoint via simple biometric recognition. The objective is to achieve a truly interoperable global system across airports, airlines and governments. IDnow is collaborating with airlines and other technology providers members of the IATA Think Tank on a white paper about the application of digital identity in the air travel industry. In parallel, a proof of concept is being developed to show how digital identity can support people with reduced mobility with traveling, and airlines and airports to prioritize the required staff for the necessary support. We are very pleased to have IDnow participation in the heart of industry innovation conversations. IDnow brings their expertise on the secure decentralized digital identity to support the airline industry for the journey to customer-centricity. – Kat R. Morse, Senior Manager Innovation, Partnerships and Events at IATA. "We understand that in the modern air travel industry, digital identities have a huge potential to shape a whole new traveler experience. From lowering the fraud risk for airlines, to creating a more seamless and low-touch experience for passengers and offering a GDPR compliant solution for storing and sharing of biometric pictures for airports and other players – Digital identity is the key. We are excited and proud to have been selected by IATA to work together and to partner with some of the most prestigious airlines of the world to shape the future of air travel", -Michael A. Binner, Director Digital Identity at IDnow. About IDnow IDnow is a leading identity proofing platform provider in Europe with a vision to make the connected world a safer place. The IDnow platform provides a broad portfolio of identity verification solutions, ranging from automated to human-assisted from purely online to point-of-sale, each of them optimized for user conversion rates and security. In 2021, IDnow acquired the French market leader for identity technology, ARIADNEXT, and the German identity Trust Management AG, enabling IDnow to offer its customers one of the broadest identification solutions through a single, integrated platform. The company has offices in Germany, United Kingdom, France, and Dubai and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of over 900 international clients, spans a wide range of industries, and includes leading international players, such as Western Union, UBS, Sixt and Munich Re, as well as digital champions like N26, Solarisbank, wefox and Tier mobility.

Read More