TRAVEL TECHNOLOGY

RateGain launches Content.AI, an end-to-end AI platform for hotels to make content management seamless

RateGain | November 12, 2021

RateGain Travel Technologies Limited, a provider of SaaS solutions for travel and hospitality, announced the launch of Content.AI, a self-serve SaaS solution powered by AI to help hotels manage, optimize, enhance as well as distribute content across demand partners to solve for higher conversions.

Since the beginning of 2021, RateGain has been launching AI-powered solutions focused on helping hotels get more control on guest acquisition and help them drive recovery. While the first half of 2021 focused on providing solutions that helped the industry forecast more accurately in the absence of consistent historical data, RateGain is now focusing to help hotels improve conversions across all channels by delivering a consistent brand experience.

As travel comes back, potential guests are looking at online channels and hotels to provide accurate information about room amenities, health and hygiene standards as well as the overall experience. According to a recent study by McKinsey, in the post-pandemic world, guests are more likely to provide extreme feedback in case the stay does not meet their expectations; making it more critical for hotels to communicate the right experience across all channels.

With Content.AI, hotels of every size get a platform that helps them solve the three-pronged challenge of completeness, consistency and conversions. Hotels and hotel chains have struggled in maintaining high-quality content about all the properties at one place and the process has involved multiple teams managing components of contents while working across disparate demand partners – making it extremely difficult to collate, update and manage the data.

This inconsistent content is manually updated across each demand partner's extranet and the repetitive process introduces errors, which makes information on demand partners incorrect, incomplete and inconsistent.

Content.AI solves all of these problems to improve conversions:

  • Augmentation allows hotels to improve the level of content with minimum manual intervention and effort
  • Uses AI to prioritize which content should hotels update first to drive more conversions
  • Edit, Enhance and Optimize images to communicate the best experience to the prospective guests
  • Auto-tag images for easy identification and categorization by demand partners to improve SEO
  • One-click distribution to demand partners saving hours of effort in updating content

Hotels of all sizes now have complete control on driving more conversions by augmenting, optimizing and distributing high-quality content across all demand partners as well as through RateGain's Martech offerings of BCV and myhotelshop; giving them the ability to have a 360-degree approach to unlock new revenue.

"Trust is the most critical criteria for winning over guests in the new normal, and consistently providing high-quality content across all customer touch points is no longer an option for hotels and a necessity to improve retention and conversions. For most of the last decade, content management has been an extremely time consuming operational task which has not been related to conversions, however, with the share of digital bookings increasing and the guest being more aware, hotels would need to solve this quickly and Content. is the only end-to-end platform to facilitate that."

-Bhanu Chopra, Founder, RateGain

About RateGain
RateGain is a global provider of SaaS solutions for the hospitality and travel industry, offering travel and hospitality solutions that unlock new revenue every day. We are one of the largest aggregators of data points in the world for the hospitality and travel industry (Source: Phocuswright Report). For more information visit https://www.rategain.com

Spotlight

RDU passengers can now confirm their identities with eyes or fingers.

Spotlight

RDU passengers can now confirm their identities with eyes or fingers.

Related News

TRAVEL TECHNOLOGY

TravelCenters of America Continues Enhancing Full-Service Restaurants

TravelCenters of America | March 17, 2023

TravelCenters of America Inc., nationwide operator and franchisor of the TA, Petro Stopping Centers and TA Express travel center network, announced today exciting updates to its full-service restaurant business. Chef Maira Isabel now serves as TA’s Corporate Executive Chef, and will focus on adding flavorful, healthy offerings and integrating food trends and regional specialties into the menus of TA’s Country Pride and Iron Skillet restaurants. Before moving to the US, Chef Maira was a chef and on-air talent for multiple television shows for many years and was the Puerto Rico hostess of Bizarre Foods – Travel Channel. Her career has spanned TV, print and online publications including the Cooking Network, Travel Channel and Food & Beverage Magazine and she is a best-selling cookbook author. She has spent time perfecting her culinary skills in Italy, France, Colombia, Spain, Mexico and Morocco. With over 150 full-service restaurants nationwide, TA continues expanding its portfolio to serve the needs of all travelers. In addition to proprietary brands Country Pride and Iron Skillet, TA launched Fork & Compass in January 2023 in Perrysburg, Ohio. Fork & Compass is designed to be an attractive option for all travelers and a destination spot for the community, with unique food options in a casual, comfortable, family-friendly atmosphere. TA also added five IHOPs and two Black Bear Diners in 2022, with plans to open more full-service restaurants this year. TA will continue supporting the health and well-being of all travelers through its collaboration with Cleveland Clinic. Chef Maira’s menus will offer healthy meal options approved by Cleveland Clinic and highlighted with a heart-healthy logo. TA plans to expand beyond these menu offerings by working with Cleveland Clinic to identify healthy snack and grab-and-go food options in its travel stores. “Chef Maira’s diverse background working in restaurants around the world, coupled with her sincere passion and enthusiasm, will elevate the sit-down dining experience at our travel centers,” said Lloyd Sanford, SVP, Hospitality. “Every culinary decision will be focused on ensuring we deliver on our mission of returning every traveler to the road better than they came.” About TravelCenters of America TravelCenters of America Inc. is the nation's largest publicly traded full-service travel center network. Founded in 1972 and headquartered in Westlake, Ohio, its over 18,000 team members serve guests in 285 locations in 44 states, principally under the TA®, Petro Stopping Centers and TA Express® brands. Offerings include diesel and gasoline fuel, truck maintenance and repair, full-service and quick-service restaurants, travel stores, car and truck parking and other services dedicated to providing great experiences for its guests. TA is committed to sustainability, with its specialized business unit, eTA, focused on sustainable energy options for professional drivers and motorists. TA operates over 600 full-service and quick-service restaurants and nine proprietary brands, including Iron Skillet® and Country Pride.

Read More

HOSPITALITY TRENDS

Outrigger® Hospitality Group Chooses Solonis for Property Management System

Outrigge | February 17, 2023

Solonis, a company specializing in modern property management solutions, has recently announced a partnership with Outrigger® Hospitality Group, a barefoot-luxury brand and management company based in Honolulu that owns/operates resorts, hotels, and condominiums. Outrigger® has selected Solonis to provide its guest engagement technologies and property management system to its 16 Hawaii Vacation Condo properties. Outrigger® has charted a course of discovery for the past 75 years. It has premier hotel and beach resort properties spanning the Hawaiian Islands, Asia-Pacific, and the Indian Ocean, including Fiji, Mauritius, Thailand, and the Maldives. The company is renowned as an innovator in tourism development, in addition to its meaningful guest experiences. Solonis will now equip Outrigger®'s Hawaii Vacation Condos with customized solutions that meet special operational requirements, enhance guest experiences, and optimize front office and housekeeping efficiencies. Outrigger® will gain access to Solonis' comprehensive reporting capabilities, revenue management tools, guest and owner portals, and flagship property management system through this partnership. Solonis will also provide several custom development items and oversee the full onsite implementation. Carly Clement, VP of Hawaii Vacation Condos by Outrigger®, shared, "We appreciate Solonis' thoughtful approach towards innovation and are pleased to partner with them to provide our condo owners and guests with new efficiency and operational visibility while maintaining the personal touch that Outrigger is known for." (Source – Business Wire) About Outrigger® Based in Honolulu, Hawaii, Outrigger Resorts & Hotels is a beach resort company that operates premium resorts and hotels in the Hawaiian Islands, Asia-Pacific, and Indian Ocean. Each Outrigger property offers a compelling guest experience with a distinct sense of place and is associated with local culture and world-class hospitality. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger's multi-branded portfolio includes OHANA Hotels by Outrigger®, Outrigger® Resorts, and Hawaii Vacation Condos by Outrigger®, in addition to managing select properties from top international hotel brands such as Best Western®, Wyndham Destinations, Embassy Suites®, and Hilton Grand VacationsTM.

Read More

INDUSTRY OUTLOOK,HOSPITALITY TRENDS

INTELITY's to Update the Partnership with Unifocus

INTELITY | December 26, 2022

Contents 1. Partnership Revision to Add Unifocus into INTELITY's R5 2. What's New in the Platform? INTELITY, a leading guest experienceand management platform provider in the hospitality industry, recently announced updating its strategic partnership with Unifocus, a hospitality operations software and workforce management platform provider. In light of recent updates to Unifocus's technology, the INTELITY integration is brand new. Built on INTELITY's R5 platform to leverage its industry-leading capabilities, the latest integration provides a more robust synchronization of guest request details between Unifocus and INTELITY. 1. Partnership Revision to Add Unifocus into INTELITY's R5 R5 is INTELITY's new cloud-based platform, designed to manage various hospitality operations from back-of-house operations to resident and guest services, all on one platform. The R5 platform from INTELITY enables hotel customers to initiate requests via hotel mobile apps or smart-room tablets. Unifocus is the market leader in workforce management software that enhances hospitality operations. The incorporation of Unifocus into INTELITY's R5 integrations cloud enables identical requests to be directed straight to on-premise teams utilizing their existing operational workflows. 2. What’s New in the Platform? “INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.” – Micarl Hill, SVP of Brand Development at the Forbes Travel Guide The entirely redesigned platform, INTELITY's R5, offers a variety of additional capabilities to better serve, monitor, and manage the needs of guests while cutting down on administrative work and giving the team the data they require. The modernized connection is built on top of a long-standing cooperation that has provided staff automation, lifecycle status tracking of guest requests, and enhanced security to customers all over the world. About INTELITY INTELITY is the leading company in contactless guest experience technology, in-room, integrating mobile, and operational capabilities into a comprehensive hospitality platform. Among its many accolades, INTELITY has been named the "Official Guest Engagement and Staff Management Platform Provider" by the prestigious Forbes Travel Guide. The INTELITY platform is utilized in over 60 countries and six continents by boutique hotels, casino resorts, luxury residences, and worldwide hotel brands, among others. About Unifocus Unifocus is the only comprehensive workforce management platform designed to transform the labor-management practices of service industries fundamentally. The robust platform provides intelligent labor management techniques that automatically generate accurate estimates and schedules based on staff availability, business demand, service standards, and work rules. In addition, the staff is effortlessly aligned with a world-class time and attendance system that communicates timetables and allows swaps with tools like Shift Genius that reside on a simple mobile app.

Read More