Record-Breaking Year For Tourism In Victoria

Travel and Tour World | April 01, 2019

Victoria has cemented its place as Australia’s best tourist destination, with new data showing that 2018 was our tourism industry’s biggest year on record, welcoming more international visitors than ever before.International visitors to Victoria spent an unprecedented $8.5 billion in 2018, up 12.9 per cent on the previous year driving economic growth and creating thousands of jobs.Data from Tourism Research Australia shows Victoria welcomed 3 million international visitors who stayed a combined 72.9 million nights in the state.Victoria’s tourism industry is growing at almost three times the national average and far surpassing Queensland at 3.7 per cent, and New South Wales at 2.4 per cent.

Spotlight

Traditionally adventure was viewed as high octane activities for thrill seekers, however, in reality, 90% of adventure travel is ‘soft’ adventure, with biking, trekking, and interaction with culture most sought after. Compared to non-adventure travelers, adventure travelers are more likely to use professional services such as guides, tour operators, and instructors

Spotlight

Traditionally adventure was viewed as high octane activities for thrill seekers, however, in reality, 90% of adventure travel is ‘soft’ adventure, with biking, trekking, and interaction with culture most sought after. Compared to non-adventure travelers, adventure travelers are more likely to use professional services such as guides, tour operators, and instructors

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CRUISE

Carnival Cruise Line: Unvaccinated Floridians must have Travel Insurance to Sail

Carnival Cruise Line | July 14, 2021

Carnival Cruise Line has introduced a new requirement for unvaccinated Floridians who wish to go on vacation cruises. Those above the age of 12 who are not vaccinated will be required to purchase travel insurance for cruises departing from Florida homeports beginning July 31. When checking in, each visitor will be required to show proof of an insurance policy with a minimum of $10,000 in coverage. The insurance must also include $30,000 in coverage for emergency medical evacuation and must not include COVID-19 exclusions. On the proof of insurance, a guest can be named as either a policyholder or a beneficiary. If a guest does not have insurance, they will not be admitted and will not be refunded. According to Carnival, the coverage could be bought through Carnival Vacation Protection or any other travel insurance provider. Carnival Vacation Protection, on the other hand, is only accessible until 14 days before sailing for individuals who live in the following areas: The United States of America (excluding New York and Puerto Rico) Canada (excluding Quebec) The Virgin Islands of the United States (St. Thomas, St. John, and St. Croix) American Samoa. Guests who have been fully vaccinated do not need to purchase travel insurance but must provide proof of vaccination in the form of a vaccine card, digital COVID-19 certificate, and a record of immunization from a healthcare provider's health record or government immunization information system record. Carnival said that vaccinated guests might need the contact details of the clinic that issued the certificate in the case that the cruise ship has to verify it. Guests who have been vaccinated and those who have not been vaccinated may be tested. If the test is positive, the guest and their companions will not sail and will be quarantined locally. Those that need quarantine will get a future cruise credit.

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TRAVEL TECHNOLOGY

Entrust Launches New Seamless Travel Solution

Entrust | October 21, 2021

Entrust, a global leader in trusted identity, payments and data protection, announced its expansion to the travel industry with its Seamless Travel Solution, a fully-digital travel service. This solution enables a touchless and seamless experience for travelers by minimizing contact points, while bringing simplicity and greater security for border control, immigration and travel service provider operations.As travel restrictions and ever-changing policies continue to bring economic uncertainty, the travel and tourism industry is doing everything it can to increase safety and reduce friction for travelers. “Travel & Tourism is working hard to bounce back from the effects of the COVID-19 pandemic. WTTC’s Safe & Seamless Traveler Journey is central both in aiding a swift recovery and defining a new normal for the industry,” said Helena Bononi, Vice President Americas of the World Travel and Tourism Council. “This important initiative enables mobility and increases safety and security, while always putting the passenger at the center. We’re encouraged by efforts from governments and industry to make this a reality. The new Entrust Seamless Travel Solution and all initiatives focusing on seamless travel are welcome additions to all current efforts.” This announcement closely follows the acquisition of WorldReach Software in April 2021, combining the identity and data protection portfolio of Entrust with the expertise from WorldReach in digital identity verification and onboarding. The new Entrust solution enables an integrated solution to facilitate citizen engagement, digital onboarding, adaptive credentialing and risk-based flow control to the travel continuum. “As citizens of the world begin to travel again, now is the perfect time to bring this solution to the market,We are confident that the Seamless Travel Solution will help launch the world into a new era of travel, allowing travelers to feel safer and experience less hassle, while also enabling operational efficiency to both border agencies and the entire travel industry through digital transformation.” - Gordon Wilson, Vice President Identity Verification at Entrust. Targeted at airlines, train operators, cruise lines, airports, border agencies, and other key operators in the global travel and tourism ecosystem, the Entrust Seamless Travel Solution is a significant step toward a travel experience in which the traveler no longer needs to present travel-related documents such as boarding passes and passports multiple times to a variety of stakeholders at different checkpoints in their journey. Rather, travelers opting in will experience less hassle due to the solution’s implementation of contactless biometric corridors that employ facial recognition technology to confirm the traveler’s identity, removing friction from touchpoints. TLScontact, a leading provider of visa and consular services for governments around the world, is incorporating the Entrust Seamless Travel Solution into its offering. “TLScontact brings seamless, secure and increasingly digital application processing experience to a wide range of visa and consular services on behalf of governments across the world,” said Simon Peachey, Chief Sales Officer for TLScontact. “That’s why we’re partnering with Entrust to incorporate their market-leading Seamless Travel solution into our offering. Entrust capabilities in remote identity verification and digital travel credentials offer significant value both to our government clients and the travelling public.” Gatekeeper Intelligent Security, a leader in inspection and recognition solutions at the border, integrates Entrust digital identity verification into its border recognition systems. “Gatekeeper leads the way in intelligent inspection and recognition solutions at the border. We are committed to developing innovative solutions that augment human ability to perform security functions rapidly and accurately,We’re teaming with Entrust to take advantage of their best-in-class remote identity verification capability, enabling drivers and passengers to submit biometrically secured identity data before travel or en route. When coupled with Gatekeeper’s border recognition systems, the result is a world-leading, automated, drive-through border solution.” -Colin Brown, Vice President, Global Sales & Operations at Gatekeeper. The Seamless Travel Solution follows all GDPR regulations, does not retain personally identifiable information and encrypts all data in transit and at rest for maximum user security. Each traveler using the service receives the option to store their Digital Travel Credential on their personal mobile device, but this is not required.To learn more about Entrust and its Seamless Travel Solution, please visit https://www.entrust.com/solutions/industries/government/seamless-travel. About Entrust Corporation Entrust keeps the world moving safely by enabling trusted identities, payments and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

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TRAVEL TECHNOLOGY

eDreams ODIGEO delivers greater personalization for travelers with new AI-powered technology

eDreams | February 18, 2022

eDreams ODIGEO, one of the world's largest online travel companies and the second-largest in terms of flights globally, announced that it has achieved greater personalization for travelers following the deployment of a new iteration of the AI technology that powers its travel search engine. As a result, almost three-quarters of users (72%) with a previous search made, now order the first recommended travel option provided to them via search. This represents an increase of +17% since the technology was introduced at the end of last year. The Company's unique travel search engine is supported by a set of algorithms that make predictions on the travel proposals that better meet each traveler, considering the user's previous selections together with dozens of additional criteria and data points as well as aggregated data from 1.7 billion monthly searches from users. Providing truly personalized travel experiences is a key priority for the business as it strongly enhances the customer experience, making it easier and faster for travelers to book the travel option that is most convenient and tailored to their individual needs and preferences, which ultimately means cost, effort and time savings for travelers. The accuracy of this technology reduces the need for users to manually use filters, spend time browsing, comparing and building different itineraries on their own, as the platform makes all the necessary combinations and calculations on their behalf, and in a matter of seconds. The personalization of the booking funnel also brings advantages to the business. When given personalized and tailored-made travel propositions, users are more likely to complete their bookings after making a search on the platform, translating more searches into bookings. The business has seen a growth in conversion rates following the implementation of this enhanced AI solution. "MBL is transforming the way we do business by enabling us to offer a better shopping experience and personalized itineraries for our customers. Over the past five years, we have invested heavily in developing proprietary technology to industrialise data science, machine learning, and artificial intelligence across our organization, and we are excited to see such positive results in improving the traveler experience. With this latest enhancement, we offer our customers unique tools that dramatically improve their ability to search and book for the most convenient travel products. -Christoph Dieterle, Chief Product and Retail Officer Our ambition is to go above and beyond to continue being a leader in the application of Machine Learning and AI at scale in the travel sector, driving continuous innovation and serving as a lighthouse for the wider industry. As a technology company and the second-largest flight retailer in the world, we leverage our unrivalled data to create superior itineraries and offers for the 17 million travelers that book with us every year. About eDreams ODIGEO eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 660 airlines. The business conceptualised Prime, the first subscription product in the travel sector which has topped 2 million members since launching in 2017. The brand offers the best quality products in regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

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